Customer Reviews for Abundant Space Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Abundant Space Self Storage

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Donna B. on

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donna Y. on

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Christopher S. on

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Vincent C. on

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The people at this location are very friendly, helpful and caring it was a pleasure doing business with them

Mark R. on

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Steve G. on

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The computer system didn’t work. And there was warnings everywhere about extra charge for this and that. Truck clean, extra charge for them to check you in. Not a great experience.

Richard M Weber W. on

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This was an amazing experience. I have rented many uhauls, this was the best and most professional experience I have had. I would rent from the site again.

Tim R. on

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They were very friendly, and had everything we ordered ready, but we had to go get the truck in the very back. They had other trucks sitting out front. It would have been nice to have the truck ready.

Paul R. on

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JINX A. on

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Customer service rep on duty was very helpful, friendly, and welcoming. So nice to encounter that!!

Thomas G. on

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Jamie M. on

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Excellent Staff

Donald G. on

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Ken T. on

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This site was excellent, but, your survey result is misleading here. The site that I was supposed to pickup the truck at did not have it ready, so, we were redirected to this site. They picked up the ball well for you, but, you are missing the corrective comments I would have about the original site because you are not asking about it.

Tyler B. on

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Jeremy H. on

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Ken B. on

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Donald H. on

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Very friendly, helpful and accommodating. I will use them again.

Ellis A. on

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Yavonda D. on

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Dorine S. on

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Bryan P. on

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Ben H. on

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Grace L. on

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Sharon M. on

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Charles R. on

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SEAN W. on

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No Issues - Thanks

Kathy A. on

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Every thing was easy and simple and quick. Awesome service.

Darlene B. on

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I had trouble with the online checking our truck back in. I believe it was the website and possibly the location did not have enough cell phone coverage.

John M. on

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You redirected me mid stream in travel to dealership. We had a reservation for Chapel Hill. In the midst of our trip, you sent notice of unavailability at Chapel Hill. It added 2 hours to our trip. Then , when we didn’t arrive on time, there was not a vehicle available. You gave the vehicle to another reservation. Ultimately it was resolved. I was very very disappointed in u-haul. I have used you extensively during my 3 children’s college experience. Very poor logistics and service on Saturday. Will consider using a competitor going forward.

Kyle H. on

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Joe P. on

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Joshua W. on

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Russell S. on

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My Son dropped off the truck so I can’t answer the questions about this location. There was a mixup on the drop off location and I was charged a wrong destination fee, but when I emailed Uhaul and explained everything (long story) they promptly refunded my money back to my account.

Kevin H. on

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Bonny R. on

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great service

Courtney S. on

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Everyone at Abundant Space was very helpful and efficient in our transaction with them!

Edward L. on

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I never received the dolly, but was charged for it. Upon return and pickup I told the agents who said it would be adjusted on the bill. Still am in the process of trying to get a refund. I also could have used that dolly during my move.

Anna P. on

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Very Friendly staff and clean Facility.

John & Melissa A. on

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The office worker was very friendly and helpful

Jose S. on

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steven v. on

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The check in process was fast and efficient. The processing agent was great precisely guided me to my unit

Jeff C. on

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Was not the original assignee dropoff but she fixed it

marshall d. on

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Very easy process to reserve. Very clean and well marked spaces.

Giles D. on

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Michael C. on

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The check-in process was great, staff was very friendly and answered any questions I had

Jeffery T. on

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The staff is super nice, I would recommend this location to anyone. Thx

Donna S. on

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Friendly people -easy process!

Terry O. on

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There was a slight billing error which was corrected quickly. It's a pleasure doing business with U-Haul. I've always had good results.

Deborah A. on

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Colon M. on

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Gary K. on

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Joseph L. on

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Reggie G. on

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I would def try and streamline the mobile checkin process. It was super cold outside just trying to get checked in took a solid 5 minutes while freezing my butt off. Back and forth with the agent and honestly there was a U-Haul agent in person that wanted to help but couldn’t bc id elected mobile but had no idea the agents onsite couldn’t really help me. Seems like a big miss imho.. local onsite staff were amazing and super friendly!

Shaddorin B. on

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Sweet lady! Great service.

John Q. on

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Zaneta M. on

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The customer service was great but the prices were unreasonable! You pay for the uhaul then an additional .99ct per mile! That absolutely ridiculous, gas is not even that much, then expect to have the tank refilled as well. I will not be using Uhaul again, it’s sense to pay a flat fee to rent the truck and put the gas tank where it was initially, but not to charge .99 a mile. That’s a rip off!

Brian & Tiffany W. on

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The lady was very helpful and knowledge. Her attitude was pleasing. I enjoy interacting with her.

Shaddorin B. on

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I disintegrated rent the unit out this week, but last week off February.

William E. on

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The truck was aged and dirty inside. It drove fine nonetheless. My biggest complaint is that fact that I declined the additional coverage online when I made the reservation. I declined it on the credit card machine at the location. I declined it verbally when asked. I declined it 3 times. Yet, I was charged for the additional coverage.

Lynn W. on

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Not a thing. The people we're fantastic at the rental location !

Shanna H. on

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The staff here was very friendly and helpful. I believe her name was Maggie, but she went above and beyond to help me get into the perfect unit for my stuff. We are very satisfied!

Steve G. on

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Kathy A. on

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TIM H. on

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Tim and Doris M. on

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Great facility. We have 2 units, easy access and clean.

Harold D. on

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very clean unit

Vanessa R. on

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Friendly, accommodating and hospitable. The entire process was very smooth and I love that I have access to my account online. The young lady that helped me complete my rental was wonderful.

KATHLEEN S. on

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Staff was always friendly and helpful. If my long term storage needs kick in in the future I will happily return !

RUSSELL C. on

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The staff was AWESOME!!!!

MICHAEL J. on

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You're awesome! Thanks and I will be back when the need arises. Michael J

Rhonda N. on

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Kelland P. on

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Michael W. on

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Dawn H. on

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DAVID G. on

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Always helpful and staff easy to work with. Promptlyy answered any concern or question.

KRIS K. on

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Great experience and price

Michael W. on

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Ashley C. on

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I have not moved in yet but I have used abundant space before and they are great.

Gina M. on

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Connie D. on

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I need a place to sit due to a disability, have to stand at the counter for the entire process.

Michael S. on

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sharon G. on

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Great customer service. Very friendly and knowledgeable

mary A. on

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Larger turn-around area for those of us who have difficulty backing a trailer. The woman who helped me check in was very sweet and helpful.

Frank S. on

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Every thing at this location was fine i could not ask for better.

Bruce B. on

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People were very nice and easy to work with.

Susan R. on

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Melanie is AWESOME! She's so professional and friendly. She presented all of our uhaul rental options and explained all the details. The truck was perfect.

Dawn W. on

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I needed a last minute moving van and they had one! I picked it up quickly and easily. I’m sorry I didn’t get the name of the lady in the office but she was fantastic!

Doug S. on

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Nothing as she was fine

Dulce L. on

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Finally a place to rent in the area that has great customer service, friendly staff, well maintained and clean equipment. Thank you!

Lori B. on

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Wonderful customer service!

Deborah B. on

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Nothing! Melanie was a great ambassador for your company, she made my experience wonderful. You are lucky to have such a loyal and enthusiastic person working for you!

ROBERT C. on

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Great, Professional Service

CAROL K. on

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Excellent service and friendly. Highly recommended

Mildred P. on

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Andrew B. on

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Adebayo F. on

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Wilson W. on

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cathy E. on

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Very friendly and accommodating!

William N. on

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First off, everyone I spoke to in the days leading up to pickup of the Uhaul was very pleasant. However, the process of the 24/7 registration was not explained at all. I was not aware of needing to download the application to pick up the vehicle that way instead of through a person. At the time of registration, I was told that I would receive a phone call the day before to go over these steps. That did not occur. I only received a call about the location of pick up changing. Luckily, I arrived at the same time as the person opening up the storage facility. She was able to assist me with pick up and very helpful. Moving is already difficulty enough and this was not an added frustration that I should have had to take on.

denise J. on

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The customer service at Abundant Storage was excellent.

JACKSON W. on

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BENJAMIN B. on

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I used my debit card and my brother was going to used his credit card for the reminding balance. She rung the sale up and took my card. My brothers card did not go through do to a block he has on his card. The $300.00 rung up on my card I could not get back and the agent said there was nothing she could do. The $300.00 is still holding on my card and I call the 1800 number and they stated they could not even see where anything was process. It was not a good experience.

Connie D. on

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Jeremy H. on

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Leonard W. on

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Shenan H. on

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The customer service at this location was excellent.

CARL D. on

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Craig J. on

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Joel G. on

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Excellent service very friendly, I would definitively recommend them and use them again.

ARIEL W. on

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Lorena was very helpful getting me checked in and providing the information for locating my unit. The facility is clean and perfectly climate controlled as advertised.

Gerard A. on

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Paul W. on

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Elijah E. on

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Paul B. on

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Great experience with no issues or complaints.

Jamie M. on

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charlie W. on

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although listed as U-Haul storage facility it did not offer the 30 day free storage space listed under my contract

COLLIN P. on

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Can’t think ?? of anything.

Brent K. on

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ERIC M. on

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Jerry B. on

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Excellent customer service

Bette H. on

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STEVE T. on

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FRED D. on

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Abundant Space was very clean and well-maintained. The setup process was easy, and the manager on-site was very friendly, professional and helpful.

DAVID G. on

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unit very clean and attendant very helpful courteous