Customer Reviews for Advanced Towing Solutions
(U-Haul Neighborhood Dealer)

25 reviews

320 N Railroad Ave   Ellensburg, WA 98926

(509) 925-1029

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(509) 925-1029

320 N Railroad Ave
Ellensburg, WA 98926

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I just had to make a phone call to Advanced Towing Solutions and the man got right back to me and gave me the directions for dropping off the trailer. It was frankly harder for me to get the towing ball released from the trailer than it was dropping it. Highly recommended place!

Matthew T. 
Rating:
1.0

Customer did not leave a comment.

Andrea W. 
Rating:
2.0

it is basically a junk yard

Keith C. 
Rating:
5.0

Very friendly and helpful. Thanks!

Raleigh D. 
Rating:
5.0

Customer did not leave a comment.

Tricia S. 
Rating:
4.0

Employee was helpful. The app would not accept pictures so he got his phone and checked the trailer in for me (after hours)

Dakoda F. 
Rating:
3.0

The gas tank was only 1/4 full and since we were driving to Seattle we had to stop and fill up the gas tank. That added to the 126 miles that were included in the trip. We also weren't given an exact location to return it, we had to call and check ourselves.

Nicole N. 
Rating:
4.0

Customer did not leave a comment.

erica W. 
Rating:
4.0

Customer did not leave a comment.

Jeremy R. 
Rating:
2.0

Equipment not clean, not in good working order, ( trailer plug in on truck, truck had not been washed, swept, or cleaned.) attendant could not fix plug in problem, tow dolly lights did not work properly. Access to equipment required a 200 mi. round trip to pick up. Enumclaw, Wa. to Ellensburg, Wa. 112 mi. one way over mtn. pass ( Snoqualmie) Equipment was ordered 3 wks. In advance of move but was not available at Enumclaw outlet ( Enumclaw self storage) Truck blew axle seal in St. Joseph, Mo. roadside assistant could not fix, but filled differential with oil to get us going. Axle seal leaked most of fluid out in 50 mi. and were forced to get motel in Concordia, Mo. to wait for tow truck to take us back to KC Mo. for repairs. 70 mi. Cost us extra gas and time.

Larry N. 
Rating:
3.0

Customer did not leave a comment.

Mikhael B. 
Rating:
5.0

Customer did not leave a comment.

Jon F. 
Rating:
3.0

Customer did not leave a comment.

Steve J. 
Rating:
3.0

Guy was nice. Especially because my original drop of location was out of business, these folks took care of it for me no hassle.

John M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Everyone was fantastic

James G. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
3.0

My U-Haul wasn't ready for me until three hours after my reservation time and I still had to pay full price.

Serena B. 
Rating:
5.0

He had no room for the trailer you send me to return it too. Man there was very helpful and polite. I felt sorry for him as he did his best to take the trailer in storage.

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Bethany D. 
Rating:
1.0

Guy was ordering cheeseburgers while I called to return my trailer… very odd. Also would of thought some type of discount or refund would of been fair for the faulty trailer.

Tyler H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL JOHN L. 
Rating:
5.0

On the uhaul share app used for self return of equipment the first step it tells you to take is drop the keys in the box had I done that I would not have been able to do all the other steps such as photo of mileage and of the interior of the van. But the experience was great!

Russ B. 
Rating:
5.0

The attendant was very helpful and made check in a breeze on a very hectic day. Thank you!

CALEENA W. 
Rating:
5.0

Customer did not leave a comment.

Mandy H. 
No reviews have been submitted for this location.

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