Customer Reviews for AE Solutions LLC
(U-Haul Neighborhood Dealer)

306 reviews

419 E Arvada St   Colorado Springs, CO 80905

(719) 266-3680

Office Hours

  • Mon-Sun: 8 am–3:30 pm
Special Operating Hours
  • 6/24/2024: Closed
  • 6/25/2024: Closed

Services at this Location:

Contact Us

(719) 266-3680

419 E Arvada St
Colorado Springs, CO 80905

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–3:30 pm
Special Operating Hours
  • 6/24/2024: Closed
  • 6/25/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is one of the best U Haul places in town they are very friendly and very helpful.

Taylor R 
Rating:
5.0

This location was excellent! However, I had originally scheduled a pickup for a different site, but when I arrived they didn't have the truck I reserved ready. Therefore, I was sent to a new location.

Ty K 
Rating:
5.0

Great customer service!

Nicole J 
Rating:
4.0

Customer did not leave a comment.

chantel r 
Rating:
5.0

Very friendly and explained everything!

Michelle M 
Rating:
5.0

I have no recommendations for this location. Customer service was excellent. Best service with u haul I've had yet.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Jackie J 
Rating:
5.0

Great service

jason b 
Rating:
4.0

Customer did not leave a comment.

GLEN V 
Rating:
5.0

This location has the best customer service of any U-Haul from Colorado to Oklahoma to Texas. I recommend everyone I meet to get their U-Haul’s from this location. They should send Art to other U-Haul locations to teach them how it’s done. They keep my business and keep me coming back again and again.

benjamin C 
Rating:
5.0

Phenomenal customer service and clean vehicle.

Sheralyn H 
Rating:
3.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Yancy C 
Rating:
4.0

Customer did not leave a comment.

Hannah P 
Rating:
5.0

We didn't have a dolly on our truck so that was the only sucky part but other then that we had a great experience and the man who rented us out the truck was very friendly we will definitely be using the location again

Jessica S 
Rating:
5.0

I had an outstanding experience and I would recommend this location to others. Thank you.

Andrew S 
Rating:
2.0

Had to catch up with the guy that runs the place.

Sarah G 
Rating:
5.0

It was hard to find because the door was not labeled, but the man working was outside working on the trucks and he welcomed us inside. He was so friendly and explained everything we’d need to do

Caroline G 
Rating:
5.0

Very friendly, extremely helpful with every phone-call and small needs handled well. Made me feel safe and welcome into the store. Just a really pleasant overall experience. Will be booking all future rentals with them.

benjamin C 
Rating:
5.0

Customer did not leave a comment.

Ron B 
Rating:
5.0

Customer did not leave a comment.

WALTER B 
Rating:
5.0

Customer did not leave a comment.

Patrick C 
Rating:
4.0

No improvements, and the guys that helped me out were awesome. I'll definitely be using their location again.

Ruben H 
Rating:
5.0

Customer did not leave a comment.

Diego C 
Rating:
5.0

Professional, friendly, and courteous! This location, by far, is the best uhual I've been to.

Andre W 
Rating:
5.0

Customer did not leave a comment.

landon l 
Rating:
5.0

Customer did not leave a comment.

Landon L 
Rating:
5.0

Great Service

Glenn A 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
4.0

Have the truck available at the reservation location at the time reserved so the customer doesn't have to go to a 2nd location.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Not much improvement needed here either, everyone was professional, respectful and quick.

WILLIAM P 
Rating:
1.0

When I went to pick my truck up(curbside pickup) the attendant waived me inside said he could do it faster. He added charges to my reservation, didn’t tell me. I never agreed to them nor authorized them. When he gave me a receipt I said this is a mistake he said call uhaul, he couldn’t change anything.

Linda R 
Rating:
5.0

I expressed my issues with the owner of the location, I think he said his name was Aron, and he was understanding and accommodating.

Gary B 
Rating:
5.0

Customer did not leave a comment.

kevin r 
Rating:
5.0

the gentleman at the counter was extremely friendly, polite, and efficient. checking in and out was simple and quick

sue m 
Rating:
5.0

Art was wonderful and supportive. Definitely would use this location again!

NATHAN W 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Jairo V 
Rating:
5.0

The owner was friendly and helpful.

Samuel S 
Rating:
4.0

Not for this location but for UHaul as company is to make sure you keep your promises you guys changed my pick up location three times adding miles to my bill.

Delfino A 
Rating:
5.0

Customer did not leave a comment.

susan C 
Rating:
4.0

Customer did not leave a comment.

LAURA P 
Rating:
3.0

Customer did not leave a comment.

Jonathan T 
Rating:
3.0

Customer did not leave a comment.

Robert O 
Rating:
5.0

Customer did not leave a comment.

Patrina S 
Rating:
5.0

Art was fantastic. Helpful and friendly. Professional and personable.

Steve H 
Rating:
5.0

Customer did not leave a comment.

Skylar S 
Rating:
4.0

Customer did not leave a comment.

JOE S 
Rating:
5.0

your asking about a u haul I rented two and a half months ago ?? Not the u box that I rented from a different location last week, and returned with all my stuff, and don't know where it is because your system is always down.

Rating:
5.0

Don't charge people for gas after they've refilled the gas. I'm not using that facility ever again.

Laurie L 
Rating:
5.0

Everything about this rental, from pickup to return, was easy and straightforward and made a somewhat stressful day that much less stressful. Renting here was such a great experience!

Stephanie V 
Rating:
5.0

Most friendliest people I ever met a great job. The pricing was good. When someone swipe mirror and it broke and give us how much was gonna costs thought it was going to be a lot but they had a good deal with it.

Charlotte M 
Rating:
5.0

I was doubtful about what I would find at this address, from the location. However, Art C. was friendly, explained all the items in the contract, sent me on my way in a short time, and was there to move the traffic cones from the driveway when I returned (despite the rainstorm). Nice man, made it all very easy to make it a simple trip and trancsaction.

Fred S 
Rating:
5.0

Super nice and friendly. Worked with us needing few a few more hours the next day.

Elizabeth L 
Rating:
5.0

Everything was 100 percent satisfactory Thank you so much……….(

Brenda B 
Rating:
5.0

A&E solutions was AMAZING. They truly went above and beyond and made moving day a breeze.

Brittany C 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

Customer did not leave a comment.

Destiny M 
Rating:
5.0

I was outside doing the online pickup, and an employee came out to invite me inside to do everything. When I dropped the vehicle off, they were again outside to greet me. Best customer service I have seen at a uhaul.

Steven W 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B 
Rating:
5.0

Customer did not leave a comment.

Alexander S 
Rating:
1.0

Clean the trailer..it was filthy and the bottom hinge was broken..very disappointed with the pick up location..😡

Lauren A 
Rating:
5.0

The entire process was SO simple and straight forward. Everything was great!

Ron B 
Rating:
5.0

The gentleman (Art) that assisted me was very understanding and helpful. I hope all locations can emulate the type of service that he offered.

Jonathan C 
Rating:
5.0

This location was great. The customer service and friendliness was by far the best I have experienced renting from Uhaul.

Rugby S 
Rating:
5.0

Customer did not leave a comment.

Britt F 
Rating:
5.0

It was a holiday, but we got a call to confirm our drop off and the process was very easy

Mark W 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Britt F 
Rating:
5.0

THE BEST UHAUL LOCATION TO RENT FROM. GREAT PRICES AND FANTASTIC CUSTOMER SERVICE!

ARLOND E 
Rating:
5.0

Customer did not leave a comment.

Blanch H 
Rating:
3.0

The truck it’s self had several issues during my drive. It had issues getting up to speed when speed limits were 70 mph. There were issues with breaking where I almost had an accident because the brakes were not working properly.

Cameron S 
Rating:
5.0

Art provided excellent customer service. A good experience.

JoN E 
Rating:
3.0

Customer did not leave a comment.

Kenneth F 
Rating:
5.0

FANTASTIC CUSTOMER SERVICE AND PRICES!

Arlond E 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Stacy v 
Rating:
5.0

I had an overwhelming positive experience with UBox and would definitely use the it again! Affordable, on time, great customer service!

Colleen M 
Rating:
5.0

Awese customer service and excellent equipment

Steffen V 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Good Evening! Art made my pick up and drop off so easy! It was a true pleasure dealing with him!1

Jackson W 
Rating:
5.0

Best service ever

CHARLES S 
Rating:
5.0

We didn't reserve the van at this location but they were wonderful. Unfortunately, the location was farther away and since uhaul charges for mileage, it added to our cost (since it was farther in each direction). This wasn't planned and should not be part of the cost. It sounds like this happens fairly regularly and customers' mileage cost should be adjusted for having to go to a different location on the fly. The workers at this site were fantastic but don't have the authority to adjust for that. I will rethink reserving with uhaul in the future because of this practice.

Karen A 
Rating:
2.0

I really hated that I had to go to Two different Uhauls in town because the one closest to me where I was supposed to be picking up my reserved uhaul didn’t have it…. And then the truck lock was very stubborn and kept getting stuck

Brendan B 
Rating:
5.0

Customer did not leave a comment.

brandon e 
Rating:
5.0

Customer did not leave a comment.

Cheri M 
Rating:
5.0

Customer did not leave a comment.

Kim C 
Rating:
5.0

Customer did not leave a comment.

Jose F 
Rating:
5.0

Great staff, great equipment, clean facility. Very helpful.

Stephen B 
Rating:
5.0

It was a great experience with Good People! Thank you for being so awesome! Great customer service, friendly & nice, Id recommend using this location!

Jeffery L 
Rating:
4.0

Customer did not leave a comment.

Pedro A 
Rating:
3.0

Overall the move went well. However the emails and text were confusing and over complicated resulting in two different groups trying to do the work. The U boxes were dropped off then one company unloaded them another company notified me that they would unload and deliver the U boxes after they had already been emptied. One group notified me that there would be extra cost to deliver a piano. We don’t have a piano. The number of boxes was confused between 4 and 5. Somehow two companies were given the same job. We probably received over twenty notification emails or text that contradicted themselves. Overall your system is poorly administered. Your people that did the work were great.

Wendell H 
Rating:
5.0

Great Customer Service!!!

Gina H 
Rating:
4.0

Nice people. Good service and they provided what they said they would.

JoN E 
Rating:
3.0

Customer did not leave a comment.

Donna S 
Rating:
5.0

Great customer service, very friendly and personable, and would 10/10 recommend this location to anyone who needs a U-Haul rental.

Shane G 
Rating:
5.0

Customer did not leave a comment.

Andrea S 
Rating:
2.0

Customer did not leave a comment.

Jerry K 
No reviews have been submitted for this location.

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