Customer Reviews for Alameda Automotive
(U-Haul Neighborhood Dealer)

93 reviews

1185 W Alameda Rd   Pocatello, ID 83201

(208) 242-3009

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(208) 242-3009

1185 W Alameda Rd
Pocatello, ID 83201

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Isaac H. 
Rating:
3.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG E. 
Rating:
5.0

Excellent and friendly customer serivce.

Douglas H. 
Rating:
5.0

No improvement needed. Rick was friendly & helpful.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

Quinton M. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
3.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

The manager was so nice and made me feel welcomed in a strange town. I was very tired and stressed out and he made me feel at ease. He mentioned that moving was a very stressful, well it was a challenge for me as I'm a 65 year old deaf woman doing this by myself.

patricia S. 
Rating:
1.0

Out of the way and rude

Anthony D. 
Rating:
5.0

Auto shop/ U haul rep was thorough and qicck at getting me inspected and unhooked. Explained process and ppwk. I'll go back to have Alameda Auto work on my auto maint and repair needs

DAVID M. 
Rating:
5.0

Great service!

Kyla G. 
Rating:
5.0

Customer did not leave a comment.

tami T. 
Rating:
5.0

Customer did not leave a comment.

Tineyah G. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Everything was good.

drew I. 
Rating:
5.0

Dealt with Alameda Automotive before. Always excellent service. Will use again.

GORDON R. 
Rating:
4.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Very friendly staff

lendy W. 
Rating:
5.0

Customer did not leave a comment.

Ladd J. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

The process to rent anything from UHAUL takes TOO DAMN LONG!!! work on fixing streamlining the process to be simple and quick!

JOHN C. 
Rating:
5.0

Amazing customer service. Friendly, knowledgeable and more than willing to go the extra mile for the customer. I will choose Alemada Automotive for all of my uhaul needs.

BilliJo I. 
Rating:
5.0

The fellow in the office was very cheerful and helpful, and provided great service.

garth B. 
Rating:
5.0

Great service, thanks!

Aaron P. 
Rating:
4.0

Received a personal phone call the day before to explain the process of picking up the truck when their businesses was closed. He left me a number to text with concerns.

Candi A. 
Rating:
4.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Rick was accommodating and helpful.

aaron E. 
Rating:
5.0

Customer did not leave a comment.

Everett A. 
Rating:
5.0

Customer did not leave a comment.

Luann R. 
Rating:
4.0

Overall a good experience - but back door was hard to pull down- had to make several attempts to get latched- even with 2 guys & lots of muscle.

MaryAnn C. 
Rating:
5.0

Rick was so nice and pleasant to work with. He was ver accommodating

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Pat N. 
Rating:
3.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Location and owner/manager were great. The problems I did have were directly with contacts at U-haul. It made it so it wouldn't let me rent the truck because I was late to try to pick up the truck. After a 13 minute hold time, I got a hold of customer service, the specialist was great. Got on to do my e-check in and I was refused by whoever reviewed my pic and license. After that I contacted the manager (or owner, not sure which) of the location and he came in on his day off and rented it to me directly. He was wonderful and I can't praise him enough. He's the reason I was able to get the truck. Next time I won't bother with the 24/7 e-check in service and just work directly with the location.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
4.0

ability to return units on weekends

dave D. 
Rating:
3.0

It took a long time to rent a dolly because the agent said he has never rented a dolly by itself, he had to make several phone call to complete the contract..

Patrick N. 
Rating:
5.0

The staff was very helpful and friendly.

David B. 
Rating:
5.0

Can't think of a thing!! The truck was new and clean....a bit bumpy but what do we expect from a truck this size. Alameda is a great business!!

Rosemary T. 
Rating:
5.0

None

Jeffery M. 
Rating:
1.0

The location was closed, locked up and did not have a key drop box.

John A. 
Rating:
1.0

The guy never inspected the trailer i rented and turns out i had no break or turn signal lights, the pads were covered in shop oil not in a bag. You really expect me to wrap my $3000 personal property in that? Far most worst uhaul iv ever went to

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

CLINTON H. 
Rating:
1.0

The man was rude and condescending.

Nicolette L. 
Rating:
5.0

Customer did not leave a comment.

doug A. 
Rating:
1.0

Arrived at our scheduled time to find the person the does the "uhaul sh*t" decided to go home and would not be back for a few hours. When he finally showed up we were informed they in fact did not have the piece of equipment we had reserved. As we were pulling out of the lot he ran out to offer us a simular piece of equipment at a discounted cost. We accepted and then waited for over an hour for him to figure out how to work up our invoice to reflect the correct price. HORRENDOUS customer service. I would suggest uhaul drop the dealer as he is bad for business.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Ruby W. 
Rating:
3.0

The manager at this location was very helpful and friendly. He went out of his way to make sure I had a good experience. I just feel like I had to pay too much for the rental. I also feel that customers should earn "Frequent Travel/U-haul Rental Miles" that can be redeemed on future rentals. I have used U-haul many times & would find credits or coupons for discounts very appealing & encouraging.

Callie V. 
Rating:
5.0

Alameda Automotive was prompt, attentive, courteous, fair, and honest! Will be doing all of my Uhaul business with them from now on!

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Marcus N. 
Rating:
4.0

Customer did not leave a comment.

mike A. 
Rating:
3.0

The tail lights on this car dolly were literally held on with clear packing tape. I complained to the manager and he put U-Haul stickers on the tape. There was another dolly in the yard that was in better condition.

jim C. 
Rating:
5.0

Dropped off after hours but had no problems and all of the information about after hours drop off was provided at the key drop box.

joseph T. 
Rating:
5.0

I would absolutely recommend Alameda Automotive. Everything promised was done and was done on time. Excellent customer service!!

Valerie W. 
Rating:
5.0

Very friendly. The check in process was very easy. No surprises!

Larry K. 
Rating:
5.0

Rick, the U Haul manager was extremely helpful & advised me on loading, packing, etc. Will use him again.

jim J. 
Rating:
5.0

Very friendly staff and help to make the experience less stressful.

kathy L. 
Rating:
5.0

Staff was very helpfull and accomodatind. Employee let us us his adaptor cord whe we realized we did not have ours. We would use them again.

bill R. 
Rating:
5.0

Very friendly and helpful. Thanks

SID A. 
Rating:
5.0

Completely satisfied!

david S. 
Rating:
5.0

This address was different from that listed on U-haul.com wedsite and no pick-up address was on the confirmation e-mail. It took a while to search for the pick-up address.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

carol D. 
Rating:
5.0

Customer did not leave a comment.

Lauryl R M. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The manager was extremely helpful & knowledgeable about everything involved. Very highly recommended.

RICK C. 
Rating:
5.0

Customer did not leave a comment.

Bow H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Kathy A. 
Rating:
4.0

Customer did not leave a comment.

Nate J. 
Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
1.0

The location wasn't the problem the problem was everything between picking up the truck and getting it to the destination.

CHristopher R. 
Rating:
2.0

The place was closed when I dropped off the U-haul at 10:15 AM on a Saturday. Most people travel on a weekend and would expect to see someone there.

LEONID M. 
Rating:
5.0

I felt U-haul went out of their way to help my situation. I love U-haul, thanks guys.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Micheil S. 
Rating:
3.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

Helpful and friendly.

Rick C. 
Rating:
5.0

Everything went very well.

Nima K. 
Rating:
4.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Excellent service. I will recommend!

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Jon C. 
Rating:
4.0

Had to have several spots where damage had occurred, put an X on it. Damage had not been looked at by attendant. I had to notice them and I felt like I would have been charged for it if I hadn't found the damage. That made me nervous.

TALINA C. 
Rating:
3.0

Did not chick for running lights,had call for service which delayed mt trip by three hours. Not happy with this! Exterior of unit needed a good cleaning. Sales person was fine. I feel that I should have got a discount for the delay because the unit was not checked out right which delayed my trip. Don't know if I would recommend this location. I have rented from south plazza many times before with no issues.

JOHN Z. 
Rating:
5.0

The only thing I can comment on was not the fault of the folks at this location. The U-Haul computer system was down and caused a delay in processing. The folks at this location did every thing they could to get me on my way.

CHARLES G. 
Rating:
2.0

The attendent was not very personable. He was very short with me and didn't seem to want to help. He did not check my running lights only my hazard lights and I found out the running lights were not working the whole drive. The chains were dragging the pavement. Time I noticed this wand fixed them they were almost worn into.

JULIE C. 
No reviews have been submitted for this location.

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