Customer Reviews for Alexanders Mattress World
(U-Haul Neighborhood Dealer)

189 reviews

901 S Garden St   Columbia, TN 38401

(931) 381-9223

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 381-9223

901 S Garden St
Columbia, TN 38401

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Very friendly staff at a location that is great for me!

Terry P. 
Rating:
5.0

great staff - very helpful!

patrick H. 
Rating:
5.0

Truck was clean but it was all over the road. The unit I had needed some major mechanical work done on front end.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
1.0

The door was broken on the back of the truck and would not close for us to move items. Unusable and they still charged us half.

Kathryn M. 
Rating:
5.0

The entire rental experience was great. Melissa and Kayla took great care of every detail! I would highly recommend Alexander's Uhaul rental to anyone in the area. Thanks, to all the folks at Alexander's Mattress World, for a great rental experience! Sincerely, Tony Dickenson

HERBERT D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Everyone at Alexander's Furniture was very pleasant and fun to talk to.

kendra K. 
Rating:
3.0

You changed my pickup/drop-off location and moved it 8 miles further away. I had to pay an extra $13 to go both ways. Just a big inconvenience on my end.

TYLER Q. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
1.0

There aren't enoiugh questions on this form to appropriately rate the parts of my experience that were bad. I reserved a 20' truck online a week before I needed it, at a specific location, for a few reasons. I was informed the day before picking up my Uhaul of a location change. I budgeted for my rental based on where the pickup and drop off were (mileage charge), and also planned my day (with 7 other people helping me move) based on pickup time/location. (I caled to ask about the mileage issue and was told I would be given a discouunt that I do not see applied to my rental, so being lied to before I even got the rental was not a great start.) So: Due to being moved to a different location which did not open until 10am, I was forced to use the mobile check in to retrieve my Uhaul at 09:30am. (My original location opened at 9am.) Therefore, instead of walking into the Cayce Ln location at 9:15 and leaving with the truck at 9:30, I spent 30 minutes going through your RIDICULOUS online process (that I couldn't even begin until I was on site), while everyone who was helping me move that day stood around at my apartment waiting for me to show up 30 minutes late. The 2 step verification process is just ridiculous. I already had to confirm my identity and sign my life away when I reserved the truck a week ago. Then you made me sit in the parking lot and do all of that stuff a second time, in addition to this INSANE identity verification process that required a phone call to a third party AND my employer while I sat there in the parking lot waiting to be "approved" to pick up a truck that I reserved a week ago. And thats not even mentioning the other ridiculous options you had like providing my social security card. I mean really?! You guys need to make the "background check" part of the initial reservation process if you want all that info. Uploading the "selfie" and drivers license photos also took 3 attempts due to the website not working. I could have easily provided this in advance as well. FINALLY, once I got to the key retrieval stage of this journey, I spent several minutes walking the perimeter of the entire Mattress World building trying to locate a lock box that was on the complete opposite side of the building from where all the trucks were parked. That doesn't make a whole lot of sense to me at all, but wouldn't have been a big deal if there had at least been a sign on the building or description of its location on the website. (Photo of the box on a brick wall was not helpful at all since every exterior wall looks exactly the same.) Anyways, once I got through this nightmare of a process, the rest of the rental was actually a very pleasant experience. I daresay I would have only had good things to say about the cleanliness and newness of the truck and other things that were nice about my experience, if only someone could have been bothered to drive the truck I rented a week in advance 3 miles down the road to the original location so that I could have avoided your asinine online check in process. P.S. Cherry on top was driving by the originally requested Uhaul facility that morning and seeing the same size truck I rented sitting in the parking lot.

Mckenzie L. 
Rating:
5.0

Customer did not leave a comment.

Sonji W. 
Rating:
5.0

Customer did not leave a comment.

MARTHA G. 
Rating:
5.0

Customer did not leave a comment.

andrea W. 
Rating:
5.0

Customer did not leave a comment.

GAIL K. 
Rating:
3.0

We had ordered a hand cart & blankets which were not in the truck & we were picking up before the location opened. Coffee had been spilled on dash & not cleaned. DVD was left & water bottle.

Daryl K. 
Rating:
3.0

Customer did not leave a comment.

Katana S. 
Rating:
4.0

Customer did not leave a comment.

PAULA S. 
Rating:
3.0

Customer did not leave a comment.

Denise F. 
Rating:
3.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

KHRISTY D. 
Rating:
3.0

Truck compartment wasn't washed out when I picked it up and they charged me $57.00 to mop it out when I returned. I argued my point with them to no avail. I paid it and walked away. I still think I got screwed!

Dan R. 
Rating:
5.0

I had an issue with being able to use the truck and couldn't get assistance with the 800 number or online chat. I submitted an email asking for someone to contact me about the problem. Jim Prince got a hold of me the next day and took care of everything. I appreciate how help and understanding he was.

Caitlin D. 
Rating:
4.0

The check out process may be quite daunting for those not technologically inclined.

SEBRINA P. 
Rating:
3.0

I was supposed to pick up in a different location that I originally selected. No one called me on Thursday to confirm when the paperwork stated they would. I received an email mid day that I was confirmed. The next morning, 10 minutes before I walk out the door to get the truck, someone called saying they didn't have it and they were trying to find somewhere else for me. I had to wait an additional 2.5 hours and when I arrived they didn't have either of the dollies I reserved. I was told by Jim price that he would provide me a discount due to the issues and didn't receive one.

OLIVIA M. 
Rating:
5.0

Everything was great!

TERRI R. 
Rating:
3.0

Representative seemed undertrained for the position she was assigned.

LARRY RAY L. 
Rating:
2.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Dana T. 
Rating:
4.0

Customer did not leave a comment.

JEREMY J. 
Rating:
3.0

Was ok

JAMES D. 
Rating:
1.0

They said they didn't want us to drop it off there. To try someplace else, like around the corner. I said that there wasn't anyone there & we had tried to drop it of down the road and he had sent us here. We were dropping it of whether they wanted it or not. I made sure to email you to tell you where it was so we didn't get any extra charges.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER D. 
Rating:
2.0

Drove 8 miles was 7/8 of a tank,was between 3/4 and 7/8 less than a 1/4 mile put 5 dollars in and it was above 7/8 get my bill and they show 3/4 of tank putting 4 gallons in at 19,95

allen T. 
Rating:
3.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

This was my third or maybe fifth rental here. Excellent service and excellent folks.

TERRY R. 
Rating:
5.0

I have used this location several times because they are friendly and the equipment is always in great shape. Also, they always have what I need.

Leslie K. 
Rating:
2.0

I got charged full rate cause I had to keep the truck longer cause I wasn't given the proper materials to do the move I have alot of fragile items that's why I ordered 3 dozen pads and only received 1 dozen

William S. 
Rating:
2.0

Get reservations right, gave someone else our rental that was on our credit card . Still getting emails but addressed to the guy who took our truck .

DONNA R. 
Rating:
5.0

Customer did not leave a comment.

ROY L. 
Rating:
3.0

Customer did not leave a comment.

amy D. 
Rating:
4.0

This drop off location was much more convenient than the one Uhaul tried to move my reservation to after i booked the truck. In fact, this was my original choice. The biggest hindrance was the 25 miles out of my way i had to drive to turn in the auto trailer before i called and complained. Otherwise, i dropped the truck off before location opened. Uhauls app wouldn't work that morning. And, since i used 2 different drop off locations the drop off locations did not know how to check in my eqpt. Resulting in Uhaul trying to overcharge me for. Which ended with a 8th call to Uhaul customer service trying to resolve the cluster they created for me. But, the lady i spoke with on the phone at dropoff was extremely nice and helpful.

JOHN K. 
Rating:
3.0

Customer did not leave a comment.

LEE J. 
Rating:
5.0

Ive used this location twice.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

Deanna A. 
Rating:
5.0

Customer did not leave a comment.

Norma C. 
Rating:
3.0

The check engine light was on in the truck

DARYL W. 
Rating:
3.0

U-Haul's system was down when truck was returned. Not able to provide a hard copy that vehicle was returned. However, an E-mail was received later.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
3.0

This location was not where I preferred to drop off the truck. There is one less than 2 miles from my house that was where I wanted to drop off the truck.

ALLEN R. 
Rating:
5.0

Customer did not leave a comment.

LORRETTA P. 
Rating:
2.0

Late, did not have additional items, blankets as ordered.

CHARLES A. 
Rating:
1.0

Customer service was terrible

ANNETTE G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
3.0

Customer did not leave a comment.

GEORGE D. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

eleanore R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Nothing everything went beautifully and we really appreciated the friendly customer service.

margie A. 
Rating:
3.0

Truck was full of cockroaches. I had to spray it down. The final bill was for 110 miles and I only drove it round trip less than 50. Not sure how it ended up with 110.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

HOWARD L. 
Rating:
5.0

The truck I had was dirty and had trash in it. The passenger side mirror was very loose and I used duct tape to hold it so I could see to maneuver.

Ronald N. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

EFRAIN C. 
Rating:
5.0

Difficult to locate. Maybe some UHAUL signs outside would help

Ramesh I. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

CARLA B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L. 
Rating:
5.0

service was great!! was very helpful. would rent from here again

AALIYAH C. 
Rating:
1.0

Stop taking extra money out of people's accounts

lalinda S. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Online check-in through the app took 1hr and 18 minutes. It was ridiculous but the service on the phone was good. But the look last weekend if the month in March should have more people working the help desk. It was awful and warming clients they will need to people to be available at pick up is another inconvenience. But I understand but not knowing I would need two people was alarming l

Robert A. 
Rating:
5.0

Customer did not leave a comment.

JEROME C. 
Rating:
2.0

Be fair

KATHY W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie E. 
Rating:
5.0

Vehicle smelled like marijuana inside and there was actually marijuana on the floor in the cab

THOMAS G. 
Rating:
2.0

the rep was personable and professtional. your app froze up and would not allow me to check the truck in or out. overpriced for the service I received. you are and always be a last resort for me

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CAMERON K. 
Rating:
5.0

Customer did not leave a comment.

Tatyana R. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Everything was great, so I have nothing that I would change. Thank you.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

LATOCHA D. 
Rating:
5.0

Customer did not leave a comment.

Jharashai D. 
Rating:
5.0

The truck was not clean. Windows was horrible and truck looked like it need a wash. Inside was ok but might need a good detaile.

Daniel W. 
Rating:
5.0

quick in and out . Lady was very nice

michael P. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

It was an after hours drop. The process of returning the truck was fast and simple. Was able to return it and be back in time for dinner.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

CHARISSA F. 
Rating:
5.0

Customer did not leave a comment.

george L. 
Rating:
5.0

Customer did not leave a comment.

manuel Y. 
Rating:
3.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

Good service

Barry C. 
Rating:
5.0

No waiting. Quick and professional

JAMES B. 
No reviews have been submitted for this location.

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