Customer Reviews for Alixs True Value

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alixs True Value

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Clitus S.
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Customer did not leave a comment.

JEAN H.
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No improvements needed!

Kylie B.
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Robert R.
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Corey B.
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Gregory D.
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Don R.
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Kasey L.
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Alix's True Value was fantastic. I was not impressed by the reservation system through the website. I had reserved a 26' truck and the day before was told I had to pick up in Quebec. Then the only size truck available was a 15' truck. I had to make 3 trips. I also reserved an appliance dolly and there were none available at this location. I was not impressed.

MAURICE EVANS S.
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Alix provides friendly, effective customer service. My experience has been that face to face dealings are far more convenient than truck share.

Kim O.
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Don R.
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DONALDJAMES JR H.
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Harold F.
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Joseph F.
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Best

Ralph K.
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Willaim L.
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Terry W.
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Rented multiple times. Appreciate the customer service.

Stephen L.
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Outstanding service. Excellent equipment met my needs exactly.

Debra S.
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The service is extremely poor from U Haul on hold forever & no instructions were given. I reserved a 26' truck the only thing available was a 20' truck, therefore I had to rent trailers for an excessive additional fee!!! I would not recommend U Haul ever the entire experience has been a nightmare.

Theresa C.
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Not sure if vehicle was sanitized but would be good to do so given that we are in a global pandemic.

Randall O.
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Customer did not leave a comment.

Wayne D.
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None at this time

Karen W.
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Nothing

ROBERT A.
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This location was friendly and had things ready when I arrived.

Emily L.
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Customer did not leave a comment.

Robert N.
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They sent me with the wrong trailer (wrong inventory number) and then the return process was a nightmare. I finally straightened it but I was the one that needed to do all of the leg work.

Steven M.
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The staff went WAY ABOVE the required service. My truck wouldn't start and without me asking the staff offered to jump my battery, which got me gone again. They have won my business for U-haul and for my future hardware needs. Sincerely, :) Steve Maicus

Heidi J.
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The owner of this business could not have been more helpful! He went out of his way to ensure I knew how to safely hook up and drive the truck with my car on the tow dolly. Overall most excellent customer service!

BETH A.
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Glen W.
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Bryan L.
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Melissa P.
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Hilary H.
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Jeremie L.
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Christine O.
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David R.
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My initial attempted to reserve a truck online was difficult because I wanted to reserve for more than 6 hours and could not edit the time needed. I cancelled transaction and tried to start fresh still had some issues. The following day I was able to reserve a truck through Alix's true value and everything went smoothly at this location.

Barbara M.
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Drew Automotive failed to honor my reservation. Very unprofessional dealings. I called Alix True Value and they were helpful, caring and very professional. I was in and out and returned the truck 24 hrs later w no difficulties. No hassles. No stories. No lies. No BS. Ty. The number listed on the U-Haul site for Alix is not a good number I had to google it. C'mon people. Ty

Michael S.
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Great customer service as always. My goto spot when I need a rental!

KATHY L.
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The UHaul representative was understanding and took care of a glitch that occurred from the central rental headquarters of UHaul company itself. I was NOT left without the truck that I was confirmed from the 800 number. He is a credit to your company and Uhaul is lucky to have him as a “dealer.”

David D.
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Customer did not leave a comment.

Paula H.
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The team here was great. There was a giant bag of food behind the drivers seat that I finally found after the stench was so bad. The previous renters must have forgotten it and it wasn't caught between them and me. Other than that, I will definitely rent again from them

ALONZO D.
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DEBBIE G.
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The uhaul customer service representative helped me with my dispute and it got resolved I will recommend uhaul to all people that I know thank you

dan N.
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John K.
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John K.
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Kenneth K.
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The mechanical performance of the 15' truck was good. While the front end alignment was good, the steering wheel was not centered when the truck was going straight - (annoying but not a mechanical problem)

Jo R.
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Connie S.
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Anthony B.
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Diego D.
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Todd L.
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Everything was great

Danielle H.
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Gave us smallest oldest uhaul for cross country trip and wrong sized dolly. Would not allow larger rental.

James M.
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One headlight was not working.

Karen C.
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Alex C.
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KEVIN M.
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nothing..the guy that checked me in went above and beyond to help me extend my rental.!

RONALD S.
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I was surprised that since this was a smoke free truck that it smelled very strongly of cigar smoke. Also, the check engine light was on and the gentleman said it was because he had not had a chance to reset it because someone had not screwed the gas cap correctly. The man was very nice and seemed knowledgeable about the products.

ROSSANA C.
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My contract 93550546 had a note saying the pick up location had been changed by Uhaul, and I was going to be waived the extra mile. In the end the location charged my 38 extra miles more than I should have because they could not find the contract waiver.

jim W.
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Staff was friendly, knowledgeable and efficient. Great experience

Todd L.
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No issues

Roland T.
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Customer did not leave a comment.

Richard R.
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Experience was smooth and non eventful

HAROLD L.
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They did a great job getting me on my way quickly. Courteous service as well.

Megan M.
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I have used this place in the past and was always satisfied however I was not at all impressed this time with the cleanliness of the interior of the uhaul! It was very clear that it wasn't cleaned after the previous person returned it and if there was ever a time to focus on cleaning and sanitizing...it's now

SUSAN L.
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Everything was ready when I went to pick up the truck I rented. The whole process was very simple and without hassle. The location for pickup and drop off was ideal, too. Also, the price for renting the truck was very affordable and the perfect solution for my needs!

SHEILA M.
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Everything was very good. I especially liked the idea of being able to go on-line to give my info, rather than having to fill out a lot of paperwork once I arrived to pick up the U-Haul.

Peter M.
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Like a Swiss watch

Cecile M.
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Always a fast, easy, and very pleasant experience.

Christoper R.
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Customer did not leave a comment.

Camay M.
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Jordan C.
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John H.
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Steve M.
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Larry P.
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lower your prices.prices a lot cheaper down south.than up north just not right...

Charles C.
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ROBIN D.
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A pleasant into a horrible experience. You're a bunch of fucking thieves.

Lisa O.
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The smell of cigarettes was very strong inside and the driving wheel was sticky..wasn't the cleanest but the location employees were excellent help..

Marvin E.
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Customer did not leave a comment.

Cecile M.
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Always great. Fast, easy, reliable, nice. Perfect experience every time.

Nicole J.
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These guys were amazing and extremely upset that I again had to go out of my way and apologized several times for that when it wasnt even there fault awsome job guys thank you

Michael K.
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Leah C.
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Kevin D.
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Very quick and simple return, thanks.

Russell P.
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Jerry D.
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Julie D.
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Gary L.
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More cat lol

Dana L.
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WARREN M.
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You don't need to improve anything it was really good you just to have extra trucks on hand to choose from.

patrick D.
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Customer did not leave a comment.

stephen D.
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Alex's True Value is the best!! Changed my pick up date W/O any attitude or issues- Best ever experience!

James B.
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Customer did not leave a comment.

Amanda P.
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Peter D.
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JUANITA S.
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I've rented trucks in many places and Alix's is the best ever! I wish I could give them more than 5 stars. I'll drive out of my way if I have to the next time I need a truck

ALLAN K.
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Customer did not leave a comment.

James S.
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I paid for carts and covers, I didn't get those, I did eventually get a cart but it wasn't the appliance cart I asked for.

Matthew R.
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Nothing at all. The worker that was at my location, Alexis true value hardware store, he was super helpful from beginning to end

Sally M.
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The guys at Alix's were awesome. We were so pleased with the service they gave us. The truck was waiting for us when we arrived (30 minutes early) and they were so nice and helpful. Not all places are like this!!! USE THIS RENTAL FACILITY. They are really great. Thank you!

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