Customer Reviews for AMG Fleet Services
(U-Haul Neighborhood Dealer)

420 reviews

907 Richmond Ave   Staunton, VA 24401

(540) 416-0861

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(540) 416-0861

907 Richmond Ave
Staunton, VA 24401

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I will definitely use this location again! I called to make my reservation and they were great to converse with. Pickup day went as smooth as can be as did the drop off. I was asked how my trip went and was everything satisfactory. Very polite and personable staff.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Sherry R. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Very pleased with the U-Haul experience.

EDWARDEMERSON K. 
Rating:
5.0

Customer did not leave a comment.

Erroll H. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Shirley H. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

They were very efficient and went the second mile to make sure I had the truck I needed when I needed it.

Tim C. 
Rating:
5.0

Good people

Kevin D. 
Rating:
5.0

I will be a returning customer. Excellent service, kind people!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
3.0

None

Lynn R. 
Rating:
5.0

John was professional and helpful! I will return again to return the truck here!

Clifford B. 
Rating:
5.0

The guys was great and so nice and I would definitely be returning thanks

HOLLY S. 
Rating:
5.0

Excellent service. Very helpful.

Robert W. 
Rating:
5.0

AMG is a really good business. We are repeat customers.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

They did not have the pickup we ordered so the gave us a 17 foot u haul instead . Worked out great. Return the uh SIL and the person was out there so we did not have to go in . Super fast exit.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

The trailer I reserved online turned out to be unavailable. They did offer a replacement which we really had no choice but to take but it wasn't covered. It was a dual axle trailer with no attached jack, so they had to bring a jack out to get us hooked up. I took it back early because I was concerned I wouldn't be able to get it unhooked without their help. So we only used it for a few hours instead of for the day as we had reserved the trailer.

Eric P. 
Rating:
3.0

I reserved some equipment about a month in advance and it was not available on the day I needed it.

Teresa L. 
Rating:
5.0

This location was wonderful when I had to keep changing the drop off dates because I wasn't able to leave on time.

Sally B. 
Rating:
5.0

Great communication, the guy was so helpful and even let me come a few minutes after clothes… That was very nice of him!

DEBORAH D. 
Rating:
5.0

Looks like everything okay .

Vrajeshkumar S. 
Rating:
5.0

John couldn't have been more helpful. I was nervous about everything working out and he assured me it would. I will be renting from him in a couple weeks. Thank you so much.

Debbie L. 
Rating:
5.0

Customer did not leave a comment.

Kathy Z. 
Rating:
3.0

Customer did not leave a comment.

Maya A. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
3.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
2.0

Huge billing issues.

Miranda C. 
Rating:
5.0

Super nice and helpful staff! Will use this location again!

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
2.0

We dropped off after hours. Very difficult to find and no lighting. Additionally, I got charged an extra $2.20 at check out for extra miles. We used 95 miles, yet my original reservation was for 105, so that charge also doesn't apply.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Josh G. 
Rating:
5.0

Customer did not leave a comment.

Janice E. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

This location was great. Very friendly and helpful staff. Would absolutely recommend.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
4.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

DALE R. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Chad V. 
Rating:
5.0

Outstanding Customer Service

Jimmy S. 
Rating:
4.0

the whole process of renting a vehicle was so easy. Scott was so helpful and kind. I would recommend AMG fleet to anyone needing rental services. Excellent overall!

Lisa T. 
Rating:
5.0

Outstanding Customer Service

Jimmy S. 
Rating:
5.0

Everything was great and Scott was very helpful.

George B. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
4.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
1.0

Truck had little less than 1/4 tank ordered 20 ft got a 16 ft the uhaul woman did not know what she was doing website was cheaper than once got there had spelt drink in cup holder I have stage 5 kidney failure was denied restroom

Kevin L. 
Rating:
5.0

This is great place to get a truck or van. Very nice owners and they take very good care of their customers.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

NEIL K. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
4.0

Customer did not leave a comment.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Alvaro D. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Trailer had a 'snap-lever-lock' hitch attachment. Easier to use than the older tightening knob arrangment -- but much less effective. The snap lock allows substantial 'play' giving a 'wiggly - jiggly' noise and vibration to the towing vehicle. I will avoid those in the future.

ROBIN K. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Again, very professional,and courteous. Great location.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Great experience ! Enjoyed you all for the second time !!

Cindy G. 
Rating:
4.0

I was very impressed that Scott was at the location early/ontime and that a Sunday 9am pick up went as smoothly as it did.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

Clinton S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Nothing as my experience was great and people were extremely nice and worked with you. Van was very clean.

Evelyn F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
4.0

Nothing

Debra T. 
Rating:
5.0

Nothing great service, helpful and gave great advice based on my situation. Scott was great help..

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

You did a great job accommodating my time change's. Thank you so much

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

No comments for improving. They do have a big selection of vehicles and trailers.

john H. 
Rating:
5.0

Customer did not leave a comment.

Mary Jean A. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

One if the best uhaul experiences I've had. Just wish uhaul as a whole would but landing gears in these trailers. Lawsuit waiting to happen

Rory R. 
Rating:
5.0

By far the best customer service we have had from any uhaul company across the United States. Thank you to Scott and his team for being so great to work with. Thank you and God bless!

REBEKAH H. 
Rating:
5.0

Scott gives the most hassle-free experience possible. This was a simple drop the truck off after hours with no problem whatsoever.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Derrick A. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

This location is top rate they go well beyond customer service,great people I will never go anywhere else other than this location.

Linda B. 
Rating:
5.0

Super easy pick up and drop off and the customer service was above and beyond. Pleasant experience all around!

Logan M. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Scott has always been a true professional and always helpful.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
No reviews have been submitted for this location.

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