Customer Reviews for Apex Automotive
(U-Haul Neighborhood Dealer)

1161 reviews

3200 Fairlane Farms Rd No 3   Wellington, FL 33414

(561) 964-2931

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021 - 5/1/2021: Closed

Services at this Location:

Contact Us

(561) 964-2931

3200 Fairlane Farms Rd No 3
Wellington, FL 33414

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021 - 5/1/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The young man that handled my rental was extremely polite and informative. The cargo van was very clean. I would definitely rent from them again. Best U-Haul experience I have ever had!

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
3.0

I was charged for an item I never had nor used. I disputed it and still got charged.

Kaitlyn F. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
4.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Excellent staff

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

We had a great experience with Apex Auto

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO C. 
Rating:
2.0

The trailer was delivered cleaner than when I picked it up. Why the charge of $16. This is not fair and an abuse of customer. The trailer had dirt, paper and heavy dust when I picked it up. I cleaned it up for you. The stains on the wall were there, I did not make them. I expect a refund

FABIO E. 
Rating:
5.0

Customer did not leave a comment.

KENT N. 
Rating:
5.0

I can't believe that the vehicle was dirty and it smelled like grease. Don't you sanitize the vehicles after each use? I had to completely clean the vehicle.

Cristian F. 
Rating:
5.0

Did the online drop off and return

Jose G. 
Rating:
5.0

Best uhaul faculty I've ever been to. Front desk lady, Fran (I believe) was very present and accommodating... I needed to extend my rental for an extra day.. she called me back and extended the rental based availability.. the facility was extremely clean as well.. I would recommend Apex mechanics to anyone!!!

DARNEL P. 
Rating:
5.0

Very helpful...great service! thank you

KATHRYN P. 
Rating:
5.0

Customer did not leave a comment.

Earl J. 
Rating:
3.0

Customer did not leave a comment.

denzie T. 
Rating:
4.0

The place was clean and efficient minus not having the moving blankets available

John B. 
Rating:
5.0

Customer did not leave a comment.

Harald D. 
Rating:
5.0

There was an issue with securing the truck as no key was provided for the padlock. The journey was long and it would have been safer to have a padlock on the mortgage whenever we parked the vehicle. That sense of security was not there. Thank you. DT.

DWIGHT T. 
Rating:
5.0

It was great. The guys helped me after not being able to login on line.

Ana Maria E. 
Rating:
5.0

Very friendly and good customer service.

Erick B. 
Rating:
5.0

Customer did not leave a comment.

ralph B. 
Rating:
5.0

Great guy and service!

JOANN M. 
Rating:
5.0

The gentleman that helped me was awesome. He fixed my problem. His name was Adam.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

The truck was in horrible condition, but the only 26' truck they had to offer.

zoe S. 
Rating:
1.0

Office closed before 4 pm. Called phone number, no one answered. Message when calling instructed to press 1 to leave a message and when you do, it starts over. Incredibly annoying and unprofessional.

David W. 
Rating:
5.0

Everything was great!

Kendall K. 
Rating:
5.0

Customer did not leave a comment.

Domenick C. 
Rating:
5.0

I rented a 6 x 12 covered trailer, everything was great till I tried to return it, it is very hard to get the hitch off the trailer ball of my car there's a lot of weight leaning to the front of the trailer, it needs to have a trailer jack with a wheel so you can lift that up off the trailer itself. I have never seen a trailer that heavy that doesn't have a trailer jack!

SCOTT F. 
Rating:
5.0

na

gary K. 
Rating:
3.0

Customer did not leave a comment.

Jamal J. 
Rating:
5.0

Adam was great. Very helpful and knowledgeable. The truck was very clean and perfect for my move.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Everything was good

David M. 
Rating:
5.0

Drop off location was not as requested. Got DropOff changed, all ok except I left my wife's Sun Pass attached to Windshield. We made the discovery late today (Sun) & drove over 25 miles one way back to Uhaul but was closed. I tried calling several phone numbers but no one answered except the last man do not re-member his name but he said to call Sunpass, which we did but no one answered so my wife emailed Sunpass & cancelled her account so no one could use it. We will call Leesburg Uhaul in the morning to see if she has it in the office. Not Uhaul fault, our mistake forgetting to remove it. Thanks.

David C. 
Rating:
5.0

Nothing....Adam was extremely helpful!!!

don D. 
Rating:
5.0

Customer did not leave a comment.

KARENA H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Excellent service

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Karena H. 
Rating:
5.0

Nothing needed. Everything was great

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
1.0

Went to rent uhaul at my appt time and was told to come back in an hr. I was on my way back to uhaul 45 min later and was called on my phone by another rep telling me it was going to be another hr. I had an appt to meet someone with trailer and had to re arrange everything. After being inconvenienced, I was given no discount. Very disappointed.

Michael K. 
Rating:
5.0

The Customer service rep at the Jasmine location was awesome and very helpful.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Lisandro R. 
Rating:
5.0

Adam was great to work with. Truck was clean and the supplies I needed all in go working order

David M. 
Rating:
5.0

Customer did not leave a comment.

Ernest F. 
Rating:
5.0

Customer did not leave a comment.

Karena H. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Great service as always!

Karena H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany F. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR H. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

angela B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

From start to finish the Service was very good at Apex I would recommend this dealership to anyone looking to lease a truck at a reasonable price with efficiency.

PATRICK M. 
Rating:
3.0

The guys were great but I was charged $7 for the dolly which was not used and a $25 cleaning fee which the truck was returned in the same shape it was received in.

johnny M. 
Rating:
4.0

Customer did not leave a comment.

DAREN R. 
Rating:
5.0

Customer did not leave a comment.

Cameron O. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
1.0

If you're not going to have any customer service at least make sure you're web site works. It took me 4 hours to return a truck. Will NEVER use Uhaul again

Juan M. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
3.0

Trailer not hooked up correctly. I returned it to them the next day because it could not tow my vehicles, took pics and sent it to document it and got And email a month later stating I never returned it

tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Great every time!

Jason S. 
Rating:
1.0

Although the employees are very kind, the service could have been much better. I reserved my trailer 4 weeks in advanced and when I went to pick it up, after 30 minutes of paper work, the trailer lights didn't work. We had to get back in line and wait since this location only has one person certified for Uhaul. When it was finally our turn, the employee helping us had informed us there were no other trailers or trucks for us to rent so we would have to drive across town in traffic to wait another 45 minutes for an emergency replacement. The business, knowing I had my reservation placed 4 weeks in advanced, should have check that the equipment was ready for use. Our trip was set back 4 hours because of their delay.

Alyssa L. 
Rating:
3.0

Customer did not leave a comment.

Erica P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
5.0

ok great

Rodolfo P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Ashwin P. 
Rating:
4.0

Air Conditioner needs service. The return via phone is terrible. I prefer the speed and efficiency of key-in-the box dropoff/return. It's time consuming to turn off VPN and make my phone locatable. Last three times I rented from U-Haul were the most inconvenient in 27 years of renting U-Haul. Not satisfied, very disappointed. Had to call in to give notice the truck was returned each time.

Robert C. 
Rating:
5.0

Everyone was very helpful and made the process easy. Katie was great and even the drop off in Pompano person was great.

JORDAN N. 
Rating:
5.0

ok

Rodolfo P. 
Rating:
5.0

Customer did not leave a comment.

SALOMON C. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Katie was excellent. She even called me when the vehicle became available earlier than she originally told me. Would definitely recommend and will use this service/location again.

Lynn H. 
Rating:
1.0

More friendly customer service. Better drop-off area/plan

George B. 
Rating:
3.0

Replace the manger, Katie D customer service was deplorable

Marcelo S. 
Rating:
3.0

Just could not answer my questions.. sent me to UHaul customer service. Was short with me when speaking, almost felt confrontational... and even a if I understood something completely wrong—be willing to hear me out & listen. Thus, I would rather call 800#.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

SHERRELLE W. 
Rating:
1.0

The contactless check in was very confusing so I approach the front counter to ask for assistance and the lady and gentleman were plain rude and not helpful at all.

Maycol C. 
Rating:
5.0

None at the present time reservation agent Katie was professional and pleasant.

SHARON W. 
Rating:
5.0

Great experience

Pedro N. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
2.0

Emailing Driver's License pic is intrusive and facilitates identity theft. I was told it was required, or I could not rent from U-Haul. I was appalled by this ultimatum. Stated, "I've used and recommended U-Haul for many years, but would try Penske, Budget on another competitor next time. Very, very disappointed. To verify my Driver's License is acceptable, to email or photo copy is not. My company-provided phone has a VPN and set to block tracking. It was difficult to return the truck. Missed just returning the key to the box, and having camera on building record time returned. Last two times I rented from U-Haul the new requirement just seemed to be a BIG HASSEL I was told it would be a fee if I failed to return the truck through the phone/online procedure. Hassel, hassel, hassel!

Robert C. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

5 stars all the way, professional representative, clean truck, and a great location.

Steven L. 
Rating:
1.0

Customer did not leave a comment.

Usman S. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
4.0

Apex did not have the information provided to rent the u hal and needed the information again which took a great deal of time. Their hours are not convenient as they are not open weekends and Mondays. We put 12 miles on the truck ans it was to have a full tank but we put in $14 to refill. Gas gauge not correct

Rosemary C. 
Rating:
2.0

have a better understanding of the prices

Gage G. 
No reviews have been submitted for this location.

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