Customer Reviews for AR&W Truck & Trailer Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AR&W Truck & Trailer Repair

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Daniel M. on

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I would definitely recommend it to anyone who is interested in moving. Great job.

William R. on

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Marcus V. on

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Nelida E. on

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Great Customer Service. Will use them again.

Ricardo B. on

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People were rude did not even ask me if I needed help had to grap a guy who I thought was a employee after he advised me that the person who handles uhaul rentals would not be there until 9:00 am directed me to another person who just let me stand there had to tell her “can you help me?” She did not even take her face off her computer to look up at me for a response!! Gave me 2 sheets of paper not even in a uhaul sleeve! Walk out saying to myself “NEVER AGAIN!!!!”

Victor R. on

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Excellent professional personable presentation by service representative. Knowledgeable individual meeting and exceeding customer expectations. No improvements noted and equipment was clean.

Ryan F. on

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Everything was perfect

Donald B. on

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Ensure someone is there to help unhook the trailer. Had to unhook it myself. Those of us with a bad back or other physical ailments could cause further bodily harm to ourselves. No one even came out of the office. Could have hurt myself and would have been laying there with no one in sight for help.

Sam R. on

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Thank you Jamie (and your adorable daughter) for staying late! AR&W did me right.

Justin C. on

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Paul T. on

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I was suppose to pick up truck at location in San Marcos. Arrived and he couldn’t find my reservation. He was the one who made it. After gripping he looked it up and said it was in now in another location in another town. I had called the day before to verify. I had mover help that I was paying and now I had to go over to the next town. All in all I lost an hour of moving time. Had reserved an appliance dolly and they knew nothing of it. Again I had called and verified. This also added mileage as I had to drive to go get it, drive back by where I was supposed to pick it up and then to the move site. There goes the gas. HORRIBLE EXPERIENCE!!!!. The lady at the Edwards location was nice, but that doesn’t make up for all the other experiences. Man at the San Marcos location could care less. Shouldn’t have the business. As I had to pay 2 movers an extra hour I should have not had to pay for the truck. Offset extra cost due to Uhaul poor poor service. If I I could without causing an issue I’d stop payment. Never again and I’ve used uhaul numerous times. Will go with someone else next time and never recommend uhaul.

Jennifer W. on

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James D. on

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Charles S. on

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Stephen Z. on

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Jamie was friendly and very helpful!

Steve K. on

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willis s. on

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Kim H. on

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Samuel M. on

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Rachel H. on

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jack t. on

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Steady as she goes.

Kevin K. on

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Jamie was very accommodating and had me out in a flash! Very good experience!

Gary G. on

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Bob T. on

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Price per mile is too high. I had to go 4 miles to fill up in gas before turning in. That is 2.40 just to spend to get gas. If the per mile charge was less, I would use your trucks more often. As it is I only use a rental truck as s last resort because the price is so high. I suggest s sample fee plan as follows for this truck: $45 initial rental fee, $10 per day and 100 miles per day no charge. Over 100 miles, charge .75 per mile. Again, with you current fee structure I avoid as much as possible renting a truck. Think outside the box instead of doing what Nudget, etc the others do. Build a repeat loyalty program. The truck I used was new and it was a pleasure to drive dithbthe options on it. The rental site attendant was very helpful as well. Thanks, bob Trautman

DENNIS M. on

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I was overcharged.

Harold S. on

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Very friendly and helpful agents at this location. Would definitely use them again.

Rosalie J. on

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DONNA A. on

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Elvin K. on

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The truck ran rough from the onset. The entire trip was a bumpy ride like the shocks had gone out. The vehicle shook like the front end and sides were about to come apart. My last rental from U-Haul. I will use someone else.

DANNY P. on

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Courtney M. on

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I was sent the wrong picture for the lock to get inside the back of the truck when I was using the app. I received help, but I was very nervous that I would be helpless and not be able to move my things in time.

Hector S. on

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Hannah R. on

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When I arrived, I pulled into the gates of the lot to park my car and open the u haul app to start the pick up process on my phone. After 5 minutes, the owner of the lot approached my car and very rudely asked me “can I help you?” And basically kicked me out of the lot. The whole interaction was uncomfortable and down-right unnecessary. Then once I got the process started on the app, the code that we were given for the lock pad was wrong. I tried to contact the number we were given (Jeff) and he did not pick up. I left a voicemail and he actually NEVER returned my call. Thankfully, there was another van with a lock pad on it (unlocked) and the code on it was “rara” so we tried that code for our own U-Haul and ir worked. If that lock pad hadn’t been there, we would have been waiting in 98 degree heat until “Jeff” called back. The pick up process was such a headache that I will not be using U-Haul again and will definitely not be Recommending it

KAREN L. on

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Cilly J. on

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This original rental was botched from the day before. I was credited in full. Then the local franchise called me and said they needed me to call them because they had to charge something but didn't have access to my CC info. He said he would send me an email so I would know it was on the up and up. I never received an email and when I called he had randomly charged my CC $353.10. I asked for the person to call me back because this charge was not documented in any way and not authorized and was never contacted. I will dispute the charge with my bank if I have to. I will also make sure everyone I know through every social media site and word of mouth knows not to ever give UHaul their CC information!! If this is remedied I will reassess my opinion of UHaul overall but not of the local franchise in Kyle.

leonardo h. on

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Great company !

Canita P. on

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leonardo h. on

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Best one around ! Always courteous. Always have the equipment !

Julius O. on

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Originally my reservation was in San Marcos, TX and then it go moved to Kyle, TX. It was inconvenient and the location in Kyle had me wait an hour and a half later than my original schedule. Only to find out that they do express checkout

BARNEY S. on

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Hector S. on

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A+++ Service. Norberto A+++

Andrea L. on

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Awful experience Remote code incorrect Took 45 min. To get a code to unlock the truck Overcharged!!!! Awful

Rhonda H. on

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I brought the gas back with more gas that I received it and was billed $10 for the difference. I have a pictures of the dash before and after the rental. I called the location and I am still waiting for a call back.

leonardo h. on

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Best place to rent !

Jason M. on

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Drop off location was good but a little hard to find based on the directions 1-800 GO U-HAUL gave me. The 1-800 GO U-HAUL was ridiculous having to wait on hold for a rep on two occasions for at least 30 minutes each. They need more operators tending the phones.

gabby m. on

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Alan was helpful and answered the phone even after hours with directions to his drop off location and instructions on where to park the truck.

leonardo h. on

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This place is great !

leonardo h. on

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Very. Happy. This guys. Are professionals

leonardo h. on

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Great service !

JOSEPH O. on

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U-haul trailers don't have brakes, except for the hitch chained emergency brake. Don't bother trying to adjust with your pickup's brake controller. No one knew this. I had to U-haul customer service to find out.

Summer R. on

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Great!

Hector S. on

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Nothing. Excellent location. Was in and out in less than 5 minutes.

Danny K. on

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This was the most horrible experience I have had with you folks. No one knows what they are talking about. I absolutely will not use Uhaul again. Ever.

abraham v. on

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. on

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Fantastic service !

Mark b. on

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Henry F. on

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Ed O. on

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twyla t. on

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ADAM R. on

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Great folks here at AR and W. Totally satisfied with their service!!

kari b. on

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Adam R. on

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Gaylin M. on

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My pick-up time was 9 am, I didn't get the truck until 10:20am. They didn't have the truck checked in. They couldn't find the keys, they were supposed to be on a desk but were not there. I actually found the keys in the drop box outside and showed the attendant just to find out he didn't have the keys for the drop box. He said he was waiting on the owner to help and the owner would be there shortly. I finally asked him if we could fish them out so I could get going, so he did. After a bit longer he told me I was ready to go. I asked about paperwork to record damages and he told me he had checked the truck and there were no damages. However, I checked the truck earlier, while I was looking for the keys, and noticed dents, scratches and other damage all over the truck, glad I checked. I was told the truck had a full tank of gas, when I got in and turned on the key what did I find but a tank that was not full, even though my contract said it was. I signed no paperwork, so took a lot of pictures. I looked at Penske but they were $50 more expensive for the same truck. After this experience I will just pay the extra $50!

Elliott P. on

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Nobody was there at our scheduled time for pickup. My husband had to call U-Haul so they could send someone. He waited 30 minutes. They acted like they were angry they had to be there.

Adam R. on

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Thresh B. on

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I had made the reservation online, when I got to the location, they had my reservation but it didn't save any of my information. The young lady had to reenter it over and over and over again. Swiping my card three or four times. She was very nice, but I was already running behind due the people that were in front of me in line. The young lady finally got my paperwork correct, and sent me out to the parking lot to hook my trailer up, and that trailer# wasn't even on the lot. So I had to do it all over again. The (very nice) young lady, gave me another trailer and said that she'd have the regular counter person fix the paperwork later. And, I still had to hook up the trailer with no help, which wasn't the end of the world, but annoying since I was now 40 minutes behind schedule. I did finally get out of there with a working trailer, snd got on my way. When I got to the drop-off location, none of the paperwork had been corrected, so I had paperwork with 1 trailer number, and actually had a different trailer.

eric T. on

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Train so that rentals can be processed on site.

Gina A. on

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Douglas G. on

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The person that normally handles U-Haul was away on Saturday morning when we picked up the trailer and the guy that was handling things was a bit backed up. He got us going quickly when our turn came and was very thorough. They had all the paperwork done in advance so was pretty painless. They made after hours drop off so things went great.

Hector R. on

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troy h. on

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The people here was very kind and helpful. It is a good feeling to know that someone is kind when you are having to move and don't need anymore problems. I really appreciate everyone that helped me.

Michael S. on

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Alex M. on

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actually be there to take my order instead of having to do it over the phone via a 3rd party

LEZLEE A. on

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Very accommodating! Even gave us her number so we could do a drop off on Sunday and opened the gate. Very easy in and out - We will be back when needed and suggest to anyone we know moving!

Sang Y. on

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