Customer Reviews for Area Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Area Storage

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James W. on

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I gave a no to well maintained because it looked like the front tires should have been replaced sometime earlier

Gary R. on

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Thomas C. on

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Richard L. on

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Timothy K. on

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Waited a very long time to get checked in after having our pickup location changed on us

Granville J. on

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As mentioned, my system reservation was to drop off in Maryland for some reason. The individual was very helpful with my issue with this reservation being wrong and incorrect when re-entered by the pick-up location. He was able to get the fee waived for the wrong drop-off location. As mentioned, this wasn’t in my thought process because the previous individual said I could drop it off anywhere.

Ann U. on

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Johnnie N. on

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Neal S. on

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Scott K. on

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DAVID H. on

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This U-haul is one of the best and most friendly I have used. I will certainly use them again.

Daniel S. on

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Originally had a truck reserved at Shoreline Power Equipment for Saturday morning pickup. When I arrived there at 9 am, there was a sign on the door stating g they were no longer open on weekends. Called Area Storage and they were very accommodating.

troy V. on

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The 2 guys that worked the counter were very rude and definitely need to work on there people skills and there customer service, I would never use that location again and I will definitely spread the word.

Arthur A. on

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Anne G. on

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Ken B. on

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The guy at the counter was rude and not so great at the customer service

vickie C. on

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Thomas Y. on

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Person was rude

Robert F. on

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Terrible customer service

george Y. on

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My wife, and I, were pulled over by a Florida State Patrol officer (Officer Gonzales) as soon as we entered the State of Florida. Reason: we did not pull into their Florida Agricultural Inspection station. In N.C., I asked the origin U-Haul agent if I was required to stop at any inspection stations. His response was no! The officer issued me a Formal written warning!!! I have an absolutely clean driving record - this warning may effect my insurance rating/rates.I believe that your Company has a legal, as well as a moral obligation, to inform your customers of their requirement to pull into Agricultural Inspection Stations for vehicle contents inspection.This vehicle content inspection requirement also pertains to the State of California! I am very dissatisfied with your company and would like to be contacted by your VP of Regulatory Compliance. I

Kim S. on

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Harold P. on

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Caroline B. on

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Have some transit vans in the fleet. I wanted to rent a van for driving around town, and did not really need a full size box truck.

Jamie A. on

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Matthew M. on

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Very easy to work with.

April M. on

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My experience with booking the UHAUL was excellent. However, returning the UHAUL was not; as employee didn't want to listen to my concern and dangerous situation regarding particular Uhaul i rented. Had an incident occur, while driving that needs to be addressed. The Passenger door to uhaul was not shut and i received no alert on display. However, I could hear that something wasn't correct. I stopped at the rest area, near Coinjock NC, and the passenger door was not not shut. The display also did not show that the driver door was open as well.Again, there was NO image on display to alert that door was opened. Also, just realized that this email address was associated with my reservation and its not an email that I typically utilize anymore. Hope someone reads this and takes it serious. I can be reached at 252-378-8400 or amobx2019@gmail.com. Kindest Regards!

Talmage W. on

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Walter U. on

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Michael P. on

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Robert C. on

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brian B. on

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Christopher W. on

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Person who helped me was rude and unhelpful. The inside of the trailer was covered in soot which got all over my furniture. The trailer locking mechanism broke while on the highway which caused the door to fly open and I lost some of the things I had packed in the trailer while driving 55 mph.

lee V. on

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Nathaniel C. on

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Robert W. on

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Richard S. on

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David T. on

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Cheryl R. on

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Very easy to return the vehicle, the personnel came out to meet us. This is a storage facility. We will highly recommend this facility and will be using it for daily rentals now that we are living in this area.

John S. on

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Jonathan H. on

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The lights on the trailer did not work and was told there was nothing the location could do about it. I was told that I could call Uhaul roadside and see if they could fix the lights. Or I could use and told the police should not pull me over for it. It is not my responsibility to have to call and see if it could be fixed. I expect the location should check the equipment and make sure ir works before it is rented. Or offer the next size trailer at the same price.

Douglas W. on

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Marco A. on

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JOHN V. on

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Matt H. on

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JOHN H. on

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billy K. on

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Man at desk was rude . Did not help me hook up to trailer had to do this by myself . Was not easy . Hurt my back in the process. I ask where the smaller trailers were located, and was told they are in the back in would have to find it and hook up myself bring trailer to front and then check out . As for the trailer itself the tied owns did not work and I had to go buy more at tractor surply just to tow my car home . I have rented several times from Uhaul and never had such a negative experience.

Scott S. on

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Robert A. on

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Jacob N. on

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Keith J. on

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This place was totally different than the pickup place. The staff was really nice and was met at the door when I arrived and a very clean place.

Teresa E. on

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carol C. on

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SANDRA T. on

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Trailer was ok it traveled fine.

Stephen M. on

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joe H. on

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Mel W. on

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Charles C. on

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Lisa C. on

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Originally booked truck thru uhaul app. HORRIBLE APP!! Wasted alot of time trying to log in with CORRECT INFO. Called uhaul got person, tried to help but not very knowledgeable at all. Extremely frustrating. It was then suggested I go to another location that rents uhauls. Are you serious??? Had to do that but rediculous run around for a big name like UHAUL. also cost me more in miles to drive there and back.

LAURENCE C. on

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Point Harbor storage is great. have used them before,.

Jeffery W. on

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John K. on

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no problems

Bob B. on

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At pickup, Trailer had a tire badly underinflated; 8 psi instead of 50. We didn't notice until loaded and ready to travel. Uhaul customer support was no help.

Bob T. on

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LISA M. on

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The attendant was a little rude. When I called to confirm he asked for an exact time that I would be arriving because he was too busy. He did not appear busy when we got there and didn't help us hook up the trailer. He also insisted on an address that we would be taking the trailer to. We told him repeatedly that we were going to a storage facility in PA but he kept insisting on an address, so I made one up. Not what I've come to expect from other locations.

craig R. on

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Service was rude and untruthful.

Seth C. on

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Sweep out the back of the truck.

Richard S. on

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owner was VERY rude...when I asked him not to talk to a customer that way he said " I'm not a U Haul employee I can do what I like"

Norayer A. on

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Thank you SO MUCH to EVERYONE for going above and beyond for us during a move in the middle of Hurricane Florence. You are amazing and have won customers for life!

Douglas H. on

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This location stepped up when the one in Colington let us down, thanks to Jackie in Portsmouth! Would NEVER recommend the one in Colington, total lack of customer service.

Roger C. on

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Robert K. on

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al H. on

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Wonderful customer service Great rental experience! A+++

mark W. on

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As always a seamless transaction, and reasonable cost for rental. Thank you UHaul!!!

Andrew H. on

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Both employees were rude and quick to try to send me somewhere else until they realized they were wrong and check my equipment in anyway . Place smelled like an ashtray!

Harold E. on

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TOBY P. on

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Exceptional service and truck was waiting for pickup when I arrived.I don’t know how you can improve on that. Thanks Toby

Clifford F. on

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gregory P. on

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Daniel M. on

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Christopher M. on

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abby H. on

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The guy called the day before to confirm. That was a great gesture, however he was completely rude. He was insistent that we arrive promptly at whatever time we confirm with him on the phone with out even a 15 min window of traffic slow down. Then when arriving at that specific time, and no wiggle room allowed HE WASN'T THERE!

adolfo N. on

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Jess S. on

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Make sure that all products purchased are ready and in the vehicle before goving keys to the customer

Joseph Douglas K. on

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Sherry W. on

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Lyle V. on

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hannah D. on

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JASON H. on

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Staff was very helpful and sympathetic in spite of my poor communication at the time. Had answers ready to all questions asked and was very polite. Would have rather had cargo van but wasn't available at location; see if there is a need from local staff so it could be available to others in the future.

John K. on

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Michael S. on

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Nate is efficient and keeps the process simple. Thanks!

Thomas C. on

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Taylor M. on

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No complaints! Have used this location twice now and their service is excellent! Thanks Area Storage!

Dan S. on

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Hours listed were 9 to 3 on Saturday, got there at 11 and no one was there. I contacted Uhaul by phone and they advised me to drop the trailer. As I was leaving someone finally showed up. They were courteous, but I would expect someone to be there during the hours listed on the website.

EDGAR C. on

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Very convenient location just across the mainland bridge. Fast courteous service.

Harold E. on

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Steven P. on

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No room for RV in parking lot. Had to drop trailer in street and manually move to parking space.

chris B. on

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Will B. on

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Paul L. on

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Very professional and courtesy, allowing online registration makes the process simple. Always enjoy doing business with a company that strives for excellence. Thank you

JAMES M. on

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But not for uhaul.