Customer Reviews for ARS #516

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ARS #516

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eric I. on

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Make it a uhaul center instead of a gas station so they can have some kind of control over how things get done. Couldnt even pay with cash.

Susan R. on

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Internet/phone system was down. Made for a very time-consuming situation. Very frustrating when on a mixing schedule, delaying everything . Same for check in. Next morning contact was made to me and processed. Not a good experience overall.

Nancy B. on

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Customer did not leave a comment.

darren H. on

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Staff need to be better trained on how to use the computer. It took more than 30 minutes to get my rental completed. Also, most of the information they needed was already provided when I made the reservation. It was like having to make a brand new reservation. That's inefficient and a waste of my time.

Juan V. on

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I tried to use the mobile app and didn't work at different location so,I went to other place ,in person,,,call 2 different phone numbers for the mobile app, not good

Diane P. on

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Mobile check-in is a joke! I have an account with a history of renting. I have to send a picture of my ID and a selfie.. then you want to "phone a friend"? I send my passport. When I rent from a physical location you want my insurance card. With mobile you don't? I have to see an attendant to get the damn key. What's the point of mobile check in if I still have to see a live person for a key? Then the person doesn't understand how mobile check in works so it takes 20 minutes to get the damn key. Then the truck is dirty! Only saving grace is I was able to take pictures so the return location could see how disgusting it was. I swept out the cab and the back before I returned it. I think I'll be looking into another company for the next move. Good to know you care more about comments for the "next customer" and don't give a shit about the current one.

Michael D. on

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The very nice young lady that was doing the check-in was not well trained on the computer check-in process. If I had not pre registered it would have been a very very bad experience. On 3 occasions she turned the screen towards me so I could assist her with items she did not understand about the program. The return check-in was just about the same experience. They do need more training on the computer process. No help with hook-up of trailer, for me that's ok but maybe not for others.

Daniel J. on

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Customer did not leave a comment.

Christopher L. on

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Customer did not leave a comment.

LORI D. on

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Customer did not leave a comment.

Mel L. on

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RH Tail/Brake/Turn Signal light needed repair. Missing "rubber" keeper strap for safety chains

TOM F. on

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Worked great

Helen V. on

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I was overcharged. My first email for confirmation #20475063. I was told the cost would be 76.20 (safemove $14 and rental truck $39.95, second email said, 129.60 (safe move 14, cost of rental truck $39.95. My final bill says $140.39 (safemove jumped to $28 and rental truck jumped to &79.90. However, $64.19, 52.00 and 78.20 was deducted from my visa for a total of $194.39. Nobody seems to know what to do when someone rents a truck. I also want my money back that is owed to me.

Stephanie N. on

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I think it could have been better communicated by the bad customer service girl at the pick up location that the drop off wouldn't be a proper uHaul station. It was a gas station that is contracted by uhaul. It was confusing to find and we only figured it out because we went into the gas station to ask for help. I blame the useless customer service agent in tigard for not informing me about it. The people at the gas station tried hard to be helpful though, because (and this will blow your mind...) they give a shit about customer service, not like the employees at the actual uhaul store in tigard.