Customer Reviews for BP of Wilmington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BP of Wilmington

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Jeradi C.
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I used the online reservation system due to COVID. However, when I arrived it took over thirty minutes to check out. I had to hand my license to the clerk. Not just show it to him. He would wait on every person coming through with a purchase (it was a convenience store) and stop working on my check out. The truck was dirty; it had not been swept out. The wipers were ragged and wouldn't even clean off the morning dew. We had to use a rag. When the brake was applied the RPM's increased. I should receive a partial refund.

David V.
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I was deferred to another location for pickup but was not provided a credit for the additional required miles caused by the U-Haul changed location.

Brenton T.
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Customer did not leave a comment.

Nicole P.
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David H.
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Customer did not leave a comment.

michael M.
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Ashley P.
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Ricky H.
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Kim W.
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Danny H.
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If people you have working for you can't speak English to be understood and understand English clearly there should be someone on location that does. this is a reflection on U-Haul. Some of the poorest costumer service I have received.

Bret D.
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Very friendly. No hassle.

james J.
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All went well.

Desarae B.
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Trailers need jacks to make it easier to attach to vehicles.

Jonathan W.
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Customer did not leave a comment.

Aaron R.
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If you are comfortable doing a self check-in, then this location is good. When I dropped off my trailer, the store was open but there were no staff members working who knew how to handle a U-haul return. I had to do the return myself, on my phone. It wasn't really a big deal for me to do it, but if you aren't comfortable with phone technology (or if you don't have a smartphone/data plan), this might be trouble.

PREYASH P.
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Customer did not leave a comment.

Justin S.
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Called and made reservation for a trailer they sent me to the wrong uhaul Location to pick up the trailer place didn't even have trailers. over the phone services was terrible experience. The bp of Wilmington was great service tho

Joseph W.
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I got double charged from both my pickup place and the place I dropped off at, I don't understand how it's so hard to do your job right, just rip people off i guess

PREYASH P.
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Great service

Lloyd C.
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Customer did not leave a comment.

Scott H.
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I have used U-haul many times without problems but this time it is still ongoing problems! Reserved a truck and owner of location called to say I couldn't get because they were closed. He was a foreigner and it took forever to finally understand what he was saying. Cancelled truck like he said then called U-haul for another truck and surprise, I got another foreigner who could not understand what I was wanting. Finally got through to management and got the truck with mobile pick-up. When I returned the truck, the miles were double what I actually drove. On mobile check-in it asks you to verify information and if there were questions to click a certain spot and a representative would get back to me within 48 hours. They did not. Days later I received the invoice and they were charging me for the double miles. Called customer service and they were to have someone call me back within 3 business days. They still have not. Don't know what has changed, but service is terrible. Perhaps that's also why I can't find any U-haul locations in my town when there used to be 3 or 4.

Jeffrey C.
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Customer did not leave a comment.

David O.
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Customer did not leave a comment.

RICH T.
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Customer did not leave a comment.

PREYASH P.
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Great Service

Jerry S.
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There seemed to be a feeling of mistrust from the employees. One person stood at the back of the facility and stared at us the whole time we were. They spoke very broken English and were difficult to understand. They did not thank us for doing business with them and we felt that they really didn't care whether we did business with them or not.

James B.
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Customer did not leave a comment.

STEPHEN J.
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Train your people better at the pick-up locations. Save your customers time doing the preregistration on line. Your pick up location don't know/won't use it. This is the second time I have taken the time to complete it on line, only to do it all over at the pick-up location. The trailer that I picked up ( only one in the size I wanted) was returned the night before, and the clerk had no idea how to check it in so I could take it. When you are on a short time window any hiccups are frustrating.

Cynthia R.
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Very friendly and accomodating.

Michael R.
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Customer did not leave a comment.

david H.
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Michael R.
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David C.
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The person at the counter wasn't interested going out to look at the trailer or giving me a receipt. Told me to leave it beside the others and wrote down the trailer number.

Robert S.
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reservations had trouble getting location and type. Got resolved after several minutes of discussion. Second time having trouble getting what we had rented. Not sure if I would use you next time.

IRFAN P.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

JEFF M.
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Unlike where I picked the Dali of the at this place did not help at all. Never check the trailer out when I was there.

roma K.
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Drop off at a dairyqueen gas station. Guy was not very pleasant and did not offer to assist unhook the trailer.

Stephen T.
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Customer did not leave a comment.

john H.
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Understaffed, so took a while to check in and then there was confusion regarding my invoice; ended up with 2 people from the Dairy Queen helping the check out clerk get things settled.

David H.
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Employee could not understand English, was not able to assist me in getting a ball for my hitch so had to make an trip to a store to make the purchase. Upon my return, I waited nearly 30 minutes behind others customers to sign my paperwork that took about 5 seconds. Will never return to this location.

Hal S.
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Customer did not leave a comment.

daniel H.
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Melissa C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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