Customer Reviews for Baumgartner Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Baumgartner Storage
JOANNE B. on
Friendly staff warm and helpful
Schei H. on
We have used these guys many times and are very pleased.
George H. on
Longer hours and cheaper rates (I think both are very reasonable).
Queen o. on
Trucks are always super clean and the personnel very accommodating
DWIGHT J. on
Barmgartner Storage provides outstanding customer service!!!
Matt L. on
I don’t think anything
JEFFREY W. on
Your equipment has never failed me.
rodger d. on
nothing you guys are the best
Gerald R. on
Nothing. Service and vehicle was quick & easy. Great job!
james k. on
Great customer service I would totally go back there again and recommend my friends
James L. on
They made it easy. No drama. Skilled. Thank you!
ethan h. on
This process was so easy, and the staff was really helpful and kind! Will come back again!
Kelly D. on
Guys were great very friendly. Thanks
Queen o. on
As far as Baumgartner Uhaul is concerned, Excellent on all accounts.
MARK W. on
The facility is a well run operation and suited my needs for over two years.
Jason C. on
Steve and Mark make the rental process easy and quick! First rate experience!!!
Alex L. on
Very friendly and helpful. Would go out of my way to go here again.
kathleen h. on
Great customers service, truck was clean. Very happy with this company.
mike d. on
Very helpful
Rich O. on
Great customer service from everyone I came in contact with. Very thorough in explanation and detail of the equipment I rented. They made the process easy and uncomplicated. Thank you very much Steve and company!
Zachary G. on
The only issue I had with the friendly and helpful staff was that when I picked up the U-haul I had requested an appliance dolly, but only a standard one was loaded. I did not notice nor did the gentleman helping me. When I brought the truck back, they saw that I had not received one and took it off my bill. Luckily I didn't need it, but I would hate for someone to not get the correct equipment in the future. Otherwise no complaints or negative experiences.
John W. on
All is Good!
rodney m. on
Service was excellent!!! Super nice people each time we called. Also, they offered options, allowing some flexibility we needed! Great Location (easy access) & Great Service!!! Call this location 1st!!!
Tony Z. on
Everything was great, the truck itself was a little bumpy on highway driving, over 50 mph. full load or empty truck, it didn't matter
tammy h. on
Mark was very polite and pleasant to deal with. We would definitely recommend this location
Sandy J. on
Our service was excellent. Thank you
Brian C. on
Great location and Very Professional people. Nice and courteous - great folks representing your Brand
Justin B. on
The gentleman that at the counter was very helpful. Will definitely rent from there again.
Suzan K. on
Very convenient and helpful, polite staff. I would use them again.
JOHN M. on
Good experience quick service and drop off????
roxanne o. on
Very good customer service They know there job. Can answer any questions
Daniel V. on
We had to convert our "one way rental" to a local rental when moving plans fell through. While I appreciated the service I was given on the day of pick up, when I returned truck I was informed we would be charged for daily rental and miles, which I fully understood but was then told I would still be responsible for entire $56 insurance (for a local rental it is only about $15) and they would not credit me for the extra 1/4 tank of gas I returned truck with, planning on filling it for one way trip that did not happen. I have rented quite a few trucks from U-haul and will probably continue to do so despite this, but just did not feel like I was given any breaks under the circumstances.
Scott T. on
Outstanding customer service and facility. I highly recommend!
Bruce W. on
agent very helpful in facilitating a scheduled Sunday pickup.
John G. on
Parking spaces need to be more spaced out. I was concerned with leaving my car there but i had to. Unfortunately it was door dinged when i returned. The parking lot needs to be expanded for customer parking.
patricia t. on
no improvement needed. The gentleman that took care of us was very thorough, friendtly and professional.
Patricia B. on
The service at the Baumgartner location in St. Louis Missouri was exceptional. I do not have any complaints about anything. I was a bit of a difficult customer. I had issues with my debit card while there and it took me forever to sort things out. Everyone was extremely patient, kind, and had wonderful customer service skills. I would say this company goes above and beyond to make sure you are satisfied! For future uses I will always use them no matter how close other ones are. Steve was the main gentleman that worked with me throughout my four day rental and he is one of the best employees they have!!! I wish I could experience the same kind of customer service everywhere. Great job guys. Keep up the great work!!!
KURT S. on
Excellent People.
brian b. on
Great trailer for motorcycle. Solid. Reps were knowledgeable and very helpful.
Lori L. on
Everything was very easy. The guys at the uhaul rental were a great help to me. I have never hauled and thing and my husband was in Nevada already. So they hooked up everything for me. Thanks again to the guys on Baumgartner for taking care of me.
Charles B. on
Very nice and helpful man behind the counter. Will be going back in the near future.
Timothy E. on
Just what I needed, When I needed it and at a fair price.
Mark H. on
nothing, very helpful and accommodating
Mary H. on
Both Mark and John are very accommodating and offer great customer service. I wouldn't rent from anywhere else after using this U-Haul location twice now in the past year.
Maurice D. on
Awesome
James W. on
Very friendly and helpful staff.
John W. on
Good people. Highly recommended.
Lisa O. on
Uhaul changed my pick up location without asking if ok. I had to call the regional office to get this corrected. Caused much stress for me while at a baseball game with friends.
Hans H. on
Hands down, the BEST EVER! These guys were the very best at everything they do there! I will probably swing by, just to say hi. You cannot find a better place or better people!
Boydette S. on
the dealer at this location called the Rolla location "old school" lol
joseph g. on
Other than reserving the trailer in Columbia, Illinois but being redirected to St Louis overall experience was good
KEVIN SANDY R. on
We were customers for going on 5 years and would highly recommend Baumgartner for your storage needs!!
Lisa M. on
great service, really friendly, clean unit
Linda H. on
Service is great, employee handling transaction very curteous, and storage area is ideal. Thank you for such a pleasing experience.