Customer Reviews for Baumgartner Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Baumgartner Storage

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KURT S. on

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Excellent People.

greg c. on

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tony r. on

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brian b. on

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Great trailer for motorcycle. Solid. Reps were knowledgeable and very helpful.

Dennis B. on

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Lori L. on

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Everything was very easy. The guys at the uhaul rental were a great help to me. I have never hauled and thing and my husband was in Nevada already. So they hooked up everything for me. Thanks again to the guys on Baumgartner for taking care of me.

Jason M. on

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Charles B. on

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Very nice and helpful man behind the counter. Will be going back in the near future.

Gary C. on

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Dan N. on

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dave s. on

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Timothy E. on

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Just what I needed, When I needed it and at a fair price.

Mark H. on

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nothing, very helpful and accommodating

Mary H. on

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Both Mark and John are very accommodating and offer great customer service. I wouldn't rent from anywhere else after using this U-Haul location twice now in the past year.

Maurice D. on

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Awesome

David E. on

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James W. on

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Very friendly and helpful staff.

james m. on

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John W. on

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Good people. Highly recommended.

Lisa O. on

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Uhaul changed my pick up location without asking if ok. I had to call the regional office to get this corrected. Caused much stress for me while at a baseball game with friends.

Hans H. on

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Hands down, the BEST EVER! These guys were the very best at everything they do there! I will probably swing by, just to say hi. You cannot find a better place or better people!

Pius R. on

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Boydette S. on

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the dealer at this location called the Rolla location "old school" lol

Jason G. on

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joseph g. on

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Other than reserving the trailer in Columbia, Illinois but being redirected to St Louis overall experience was good

Larry S. on

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Carl I. on

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KEVIN SANDY R. on

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We were customers for going on 5 years and would highly recommend Baumgartner for your storage needs!!

Tammy i. on

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William H. on

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david l. on

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Deidre E. on

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Fix the gas gauges so other customers don’t End up paying for more gas then they used. It’s expensive enough just to rent the truck.

JIM A. on

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Customer service reps were knowledgeable and courteous. Picking up and dropping off was very fast.

Pius R. on

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Great moving van, excellent condition and easy to drive. Agreat way to go on small items move!

George L. on

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Anthony A. on

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Check the front end of the vehicle, it seemed little loose at highway speeds.

Eugene S. on

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Very courteous and professional staff.

john h. on

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Everyone was super nice

Annette C. on

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annette c. on

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bobby p. on

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Everything's just fine

Susan B. on

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don d. on

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Shelly G. on

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The gentleman working at this location and the owner far exceeded my expectations. I had difficulty with my wiring harness and the employees at this location spent extra time (4 hours) with me calling and finding an affordable replacement so I was able to rent the Uhaul trailer that same day!! Best customer service I have received in years!!

Karen D. on

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laurie a. on

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I called on a Friday and the gentleman on the phone was super nice. I was informed that they had a 15 ft truck available but It needed to be picked up Saturday ( as they were closed Sunday). I picked the truck up with my daughter and I noticed it was dragging then would have difficulty picking up speed. I never drove a uhaul so I figured it was just the truck. When I used it Sunday the same thing happened but the engine light went on and of course ther was no one to call. The light did go off but I was scared the entire time driving it and unfortunately a mistake with a local furniture pick up meant a long drive from s county to n county. The truck was obviously in need of servicing. I will not use this particular location in the future.

Jason C. on

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I had a great experience. The van was exactly what I wanted and worked perfectly! Would definitely recommend.

Felicia F. on

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None at this time. Excellent service

GARY C. on

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Donishia W. on

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Ryan A. on

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Seems expensive for what it is. $1 per mile is ends up being a good bit when its all said and done. Gas cap was broken on the truck I rented, but I wasn't hassled about it when I got back. Overall good location.

Barbara B. on

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We have rented vehicles several times from this store. Employees are friendly and professional and know the product line well.

john c. on

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Top notch and quick and willing to work with you on time on return.

David K. on

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JENISHKUMAR P. on

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jay c. on

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Great group of people!! Friendly,fast and well versed on everything they rent.. Thanks again!! Sincerely, Jay cillo

JIM G. on

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Eric F. on

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Very helpful, first time experience renting a truck they made it easy.

Marty F. on

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Don M. on

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james g. on

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I pass atleast 15 maybe more uhaul places on my way to this one I do not mind because these people are always helpful and friendly nothing like most uhaul locations I came unprepared and they helped me make sure everything went smooth they went far beyond what they were paid to do and it does not go un noticed

Arthur M. on

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Gary K. on

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Very good experience..... I would recommend......

Jennifer W. on

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stephanie s. on

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kelly f. on

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Sandra L. on

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John Q. on

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Scott T. on

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I can’t think of anything.

Falisha D. on

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The customer service and flexibility of this location was absolutely AMAZING. The two gentlemen who I dealt with were over the top helpful! I have NO complaints!

luis a. on

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Excelent attention

Barbara B. on

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paul c. on

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Chip B. on

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Charles M. on

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Caridad B. on

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john b. on

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Provide a way to disconnect the trailer from the vehicle so you can leave the trailer and use the vehicle then reconnect to the trailer.

ROBERT S. on

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Matthew H. on

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mark s. on

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Great Service and very clean location

stephen m. on

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Bonnie B. on

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I spoke with 3 different people at this facility and they were all very friendly...very helpful...and made this entire experience a great one...exceptional actually! I will be recommending you to everyone! Thank you so much

SUSAN H. on

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greg c. on

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MICHAEL S. on

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Douglas H. on

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4th time I have rented a truck. Always a great experience, very professional!

Renee K. on

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Douglas H. on

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3rd week in a row my family has used this facility. Very professional and no surprises.

mike k. on

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The entire experience was excellent, I can't think of any suggestions. The personnel at this location were professional, very helpful and made the entire process easy.

ralph g. on

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Daniel L. on

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robert l. on

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The person who booked our reservation was awesome! He was so friendly and kind. Made a true effort to ensure that I was getting what suited my needs on short notice!

jim w. on

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I rented a small trailer for the day to haul multiple plants and small trees for our house. The U-Haul staff could NOT have been more helpful ... period ! The trailer was new and they did the hookup and disassemble upon return. They Emailed my final paperwork and I didn’t have to get out of the car ! Doesn’t get any better ! KUDOS

craig d. on

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donald c. on

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Excellent facility and staff.

Terry P. on

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Outstanding customer service! Thanks

Mark V. on

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Personal were polite, respectful and very helpful. Assisted in trailer attachment and checkout.

James G. on

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Offer to come along and move the refrig. for me!!! LOL!!

DON H. on

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rozella m. on

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BRIANNA O. on

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don b. on

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excellent service, no improvement needed

Lisa M. on

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great service, really friendly, clean unit

Linda H. on

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Service is great, employee handling transaction very curteous, and storage area is ideal. Thank you for such a pleasing experience.