Customer Reviews for Baumgartner Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Baumgartner Storage
Douglas H. on
4th time I have rented a truck. Always a great experience, very professional!
Douglas H. on
3rd week in a row my family has used this facility. Very professional and no surprises.
mike k. on
The entire experience was excellent, I can't think of any suggestions. The personnel at this location were professional, very helpful and made the entire process easy.
robert l. on
The person who booked our reservation was awesome! He was so friendly and kind. Made a true effort to ensure that I was getting what suited my needs on short notice!
jim w. on
I rented a small trailer for the day to haul multiple plants and small trees for our house. The U-Haul staff could NOT have been more helpful ... period ! The trailer was new and they did the hookup and disassemble upon return. They Emailed my final paperwork and I didn’t have to get out of the car ! Doesn’t get any better ! KUDOS
donald c. on
Excellent facility and staff.
Terry P. on
Outstanding customer service! Thanks
Mark V. on
Personal were polite, respectful and very helpful. Assisted in trailer attachment and checkout.
James G. on
Offer to come along and move the refrig. for me!!! LOL!!
don b. on
excellent service, no improvement needed
Andre S. on
Sales person was thorough and helpful. No issues at all with the rental experience
ashlea d. on
Always go to this location and I love the service, never any problems
richard r. on
Maybe get truck without a black interior. It was really hot in the pick up I rented
Theresa M. on
Nothing, it’s was great I actually have another truck Saturday! Thanks for everything
Leanna H. on
I only have the trailer for a 24 hour period. I should be charged for 2 days.
MICHAEL W. on
Always a friendly, helpful staff. Also, like the large area and plenty of trailers in stock. Keep up the good work.
James J. on
Called on Saturday to ask if I could drop my trailer off on Sunday. They told me that is there was room on their lot, that I could drop it off, but if no room for the trailer, then I would need to take to another dealer,and gave me the information. Therew was room on the lot when I arrived on Sunday. It was easy to get to, and easy to back my trailer into the slot for return.
Douglas H. on
Very good service with professional and courteous employees
Marty F. on
My experience could not have been easier or more painless. The gentleman there were very helpful and knowledgeable. I was going to buy a trailer but why if it is their easy. After hours drop off was also very simple! Marty Franczak
grant e. on
Maybe a burrito bar included with each drop-off?
Terry C. on
We had a great experience. Everyone was very friendly and helpful.
Emily C. on
Great experience. The van was clean and in great shape. Baumgartner staff was friendly and great to deal with.
John G. on
Very nice and friendly business. Would definitely go there again and recommend them to others.
Mike S. on
Perfect
rachel h. on
I have been using this Location for a few years now and have always satisfied.
Nick A. on
It was a true pleasure renting from this facility. The reservation was easy, the people were extremely polite and very helpful. I am very serious when I say that I had such a great experience that I want to rent something again just because I feel like I got such a great a value and it was fun. Thank you to the very pleasant team at this facility. You all are great!!!
Doug R. on
Excellent communication and customer service! This is my 2nd rental from this location and the customer service reps do an excellent job!!
Charleen V. on
Super nice to deal with! Prices were great. This was a hassle free experience for sure.
Tim E. on
Loves these guys. Always doing it right
stewart p. on
The truck is very difficult to get into, needs a step on the side to get in.
ROBERT A. on
They were professional, the trailer was in good working order. It was what we needed. I don't know what else we could have improved on. Thank you.
Nickolas B. on
I filled the truck up with gas and they charged me for it anyway
Mary V. on
Great customer service.
Mary G. on
This was an easy location to drop off. Attendant was also very helpful.
Ann H. on
I never was ever charged for a cleaning that is ridiculous there was nothing in the truck when I left it I moved the Dollie so I could pack my things in there I never used it eithe I never had a Dollie tied to a wall in the truck you couldn’t even put your things in with that in the way if you wanted one they would put it in the truck. Not have one there I rented a Dollie that worked jus fine for all my things we loaded by hand I think you just try to charge for things people are not told about
timothy p. on
Super simple transaction from a friendly staff. Prices were incredibly reasonable and fit the task perfectly. No complaints.
JOHN W. on
Location was very convenient, the staff was very helpful and I was able to get in and out quickly. They also had a great rate on a trailer. Very pleased!
mark h. on
Prices for a 6x12 are a little steep try making a little more affordable
Tim E. on
This is my third time in two or 3 weeks needing a U-Haul for one thing or another and I’m telling you these guys are top shelf daycare it’s so easy to do business there and that headache free and that’s what you need when you’re in stressful situations like moving things like that I just absolutely love them that’s the only U-Haul place I will go to
Joshua P. on
Always use this thoughtfully placed location when traveling to a new city for work. Keep doing great!
Tim D. on
The place we rented from was fine but I was very unhappy once we started to unload. Our brand new mattress was soaking wet and a full wardrobe box of clothes was soaked and nasty!!!!!
Kellie B. on
Great staff and experience, don't change a thing!
Tim E. on
These guys are top notch and always do an excellent job every time I rent something they know their product they keep it in good shape and it’s always there when they say it’s there I love it
steve h. on
Great customer service...wouldn't change a thing.
Sharon W. on
Elderly man there was not a nice person. He interrupted the nice man waiting on us to correct him on what the insurance covers. I told him I was an casualty insurance rep & knew for a fact that my company extends my full coverage to rental cars/trucks. The older gentleman said then you'll pay for MY equipment if something happens. Wow just wow!!!!! Movers scratched my refrigerator about a foot long. I eye witnessed it.
chris s. on
Customer service was excellent. The trailer was ideal for my needs. Pricing was very reasonable. I will definitely use them again, should the need arise.
Josh M. on
Great place to do business
Lisa M. on
great service, really friendly, clean unit
Linda H. on
Service is great, employee handling transaction very curteous, and storage area is ideal. Thank you for such a pleasing experience.