Customer Reviews for Baumgartner Storage
(U-Haul Neighborhood Dealer)

1501 reviews

4888 Baumgartner Rd   Saint Louis, MO 63129
(just east of Baumgartner Rd & Lemay Ferry Rd)

(314) 800-0134

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(314) 800-0134

4888 Baumgartner Rd
Saint Louis, MO 63129
(just east of Baumgartner Rd & Lemay Ferry Rd)

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Not Only Professional but friendly and excellent rates and willing to help in any way 👍🤗👍

Linda B.  |  Overall Experience 
Rating:
5.0

Second time I used this location easy to work with and they are friendly.

sue Y. 
Rating:
5.0

Great service ,would definitely use this location again .

Bryan J. 
Rating:
5.0

How can you improve perfection? Great experience.

gary G. 
Rating:
4.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Very friendly, courteous, and I would totally recommend this location

Tracey D. 
Rating:
5.0

Very friendly staff

Jennifer S. 
Rating:
5.0

You guys are the best! Should I have any future storage needs you guys are at the top of my list.

Rozella M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

Mark is great he took really good care of the transaction

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Nothing, we were happy with the situation.

MARSHA W. 
Rating:
5.0

I have no issues whatsoever. Steve was very accommodating and easy to work with.

james H. 
Rating:
5.0

Staff was very friendly and helpful. I will definitely return if I have a need

wendy W. 
Rating:
5.0

The location services didn't work for my mobile pickup. If I was allowed to use the location barcode during pick-up of the truck why wasn't I allowed the option during drop-off?

Harish Manohar P. 
Rating:
5.0

make sure the network is working. It was very slow and we had to change to handwritten documents.

Tim E. 
Rating:
4.0

Everything went well from reserving to returning...

ken J. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Doing a great job

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

all good as is!!

MINA M. 
Rating:
3.0

Fix the exhaust on the truck

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Nothing. Our experience from start to finish was great! We set up our appointment with Mark and he was very easy to work with. We even tried to change our appointment time and he was very flexible but we couldn't make it work. Everything went smoothly in the pickup, use and return of the truck and we were so glad we were able to order it on short notice.

Sue T. 
Rating:
5.0

Everything went very well. We would use this location again.

teresa D. 
Rating:
5.0

Everything was great

linda K. 
Rating:
5.0

Customer did not leave a comment.

kirk D. 
Rating:
5.0

The gentleman who helped us was awesome. Very easy transaction!

Greg B. 
Rating:
5.0

Honestly, this is the most professional place that I've ever rented a u-haul from. They have a very friendly, knowledgeable, and helpful staff!

Steven P. 
Rating:
5.0

The whole experience was easy and painless. The employee was knowledgeable and got me on my way quickly and explained everything well.

Richard H. 
Rating:
5.0

Give that man a raise he did a fantastic job!!

BECKY S. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Excellent

HERMAN T. 
Rating:
5.0

This place is great! Friendliest U-Haul we have ever been too.

Matt A. 
Rating:
5.0

Thank you. You are further for me but I do it because you so nice

Kim D. 
Rating:
4.0

Customer did not leave a comment.

Tori M. 
Rating:
5.0

Customer did not leave a comment.

terry R. 
Rating:
5.0

Customer did not leave a comment.

Suad K. 
Rating:
5.0

Customer did not leave a comment.

Suad K. 
Rating:
5.0

Everything was awesome

HERMAN T. 
Rating:
5.0

It was great, and appreciated all the safety precautions regarding Covid 19.

suzanne S. 
Rating:
5.0

Everything went very quick and smoothly

bruce H. 
Rating:
5.0

Both gentlemen I interacted with were extremely kind and professional. I would 1000% recommend using this location for your needs!

Katie S. 
Rating:
2.0

Explain how and what needs to be done when returning after hours. I rented this over the phone had to make 3 phone calls to find out how to return this after hours only to find out I needed to take pictures after I returned the keys in the drop box. Very confusing

MARY R. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Steve was wonderful to work with.

Robert P. 
Rating:
5.0

Truck was easy to find, very clean and well maintained. Thank you for a great experience and for being so close by.

Christine M. 
Rating:
1.0

Again, I was sent a link to easily drop off 24/7. When I arrived, I began the checkout and it requested the mileage. But the odometer was not lighting up to get the reading. I even turned off the engine, restarted and drove around the parking lot and still no light big on the odometer. It was a big fiasco and took me about 30 minutes to complete. Again...another waste of time!

Stephanie H. 
Rating:
5.0

Everyone was very polite and helpful

Kristine W. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Overall the the experience of renting at this location was very positive. Thanks to Mark for his friendly, professional, and helpful assistance. The only problem encountered was a mechanical issue with the uhaul truck. I'm very grateful to have received an apology and a credit on the final bill. Regardless of the issue, I highly recommend this storage rental facility.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Murtadh A. 
Rating:
3.0

I didn't like the how the drop off after hours was explained. No one mentioned the fact that I needed to take pictures of anything and I had already put the keys in the box. Plus you're website is really bad at best. I had problems the last time and this time also. With what is going on in today's world maybe you should try to make some changes.

TIM D. 
Rating:
5.0

Customer service is good I don't think you need to make any changes. The people there are very nice and very helpful.

Linus D. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

No improvement Fast service and great communication John

John P. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Gina K. 
Rating:
5.0

Your electronic check in was Royal Pain in the Butt!!!!The gentleman working there finally came out (During Covid 19) and was excellent in handling our check in.Thanks to him we were on our way.

Gary G. 
Rating:
5.0

used after hours service opening the box to get the key was a little difficult turn knob looks more like a key lock than a turn knob

Michael B. 
Rating:
1.0

I was overcharged $60 in late fees when I dropped the truck offs the same day I rented it. I'm pissed

jacob A. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Staff was friendly and extremely easy to work with.

David H. 
Rating:
5.0

Customer did not leave a comment.

marilyn H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

The people a this place are great to work with. This is the only place I will ever use for truck rentals.

Judi B. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS Y. 
Rating:
5.0

This was an excellent experience. I'll be back for another truck in few days.

Dennis Y. 
Rating:
5.0

Great guy working the counter! Give him a raise!

AARON P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra W. 
Rating:
5.0

nothing

Len V. 
Rating:
5.0

Nothing, I was treated very well.

Kristine W. 
Rating:
5.0

The employee working was awesome, knowledgeable and nice.

admir A. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

I picked it up after hours and the online check in was great

Greg I. 
Rating:
5.0

Customer did not leave a comment.

therasa M. 
Rating:
5.0

Customer did not leave a comment.

Carrianne M. 
Rating:
5.0

Quick, efficient, friendly.

JERRY D H. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

The men who helped me check in with pick up were extremely kind.

Ruth H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Jahna K. 
Rating:
5.0

Sales person was excellent.

ROBB F. 
Rating:
5.0

Great customer service

Richard G. 
Rating:
5.0

Staff very friendly, streamline process, great experience!

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA R. 
Rating:
5.0

The staff is always friendly and accomodating. We have used this location several times before. Wish you offered a frequent user reward. We would have a full card already. Thanks

Carol C. 
Rating:
5.0

Great place to rent plus open till 4 on Saturdays.

sue Y. 
Rating:
4.0

Customer did not leave a comment.

clint T. 
Rating:
5.0

Customer did not leave a comment.

Sue C. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

THE ONLINE CHECK-IN COULD BE A LITTLE EASIER FOR EVERONE TO USE

Linda R. 
Rating:
3.0

We rented the truck to pick up Toys for tots, and we have tried getting the discount since we are a 501 c 3 organization, but there always seems to be a hitch. We had the truck a little over an hour and were charged $82.00plus dollars. Sad, will look for another location that helps children.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

maryann O. 
Rating:
5.0

Quick, easy check in. The worker was very knowledgeable and explained the contract and everything else perfectly!

Alexandra W.  |  Reservation 
Rating:
4.0

Did not end up using the storage unit. But the full uhaul express was above smooth.

Racheal L.  |  Reservation 
Rating:
3.0

I did not go to this facility so I cannot give an accurate review.

BRANDI K.  |  Reservation 
Rating:
3.0

I was to get. Free months rent though uhaul foe renting a online it allowed me to book. The manager Steve at the storage let me know they don't participate in it. He was very help ful and nice

wendy b.  |  Reservation 
Rating:
5.0

Would definitely recommend them, everthing went perfect, what more could one ask.

joan b.  |  Overall Experience 
Rating:
5.0

We are very suitably impressed with both the staff and the facility. Baumgartner Storage far surpasses other facilities that we have seen. The cleanest lockers ever!

Patrick S.  |  Reservation 
Rating:
5.0

Baumgartner storage is the standard of excellence by which storage facilities should be measured.

SHAWN B.  |  Overall Experience 
Rating:
5.0

Easy access location.

KEVIN S.  |  Overall Experience 
Rating:
5.0

Nice staff and facility.

Mike Z.  |  Reservation 
Rating:
5.0

The facility is a well run operation and suited my needs for over two years.

MARK W.  |  Overall Experience 
Rating:
5.0

Outstanding customer service and facility. I highly recommend!

Scott T.  |  Overall Experience 
Rating:
5.0

Hands down, the BEST EVER! These guys were the very best at everything they do there! I will probably swing by, just to say hi. You cannot find a better place or better people!

Hans H.  |  Overall Experience 
Rating:
5.0

We were customers for going on 5 years and would highly recommend Baumgartner for your storage needs!!

KEVIN SANDY R.  |  Overall Experience 
No reviews have been submitted for this location.

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