Customer Reviews for Brians Auto Repair LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brians Auto Repair LLC

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Steve S. on

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Uhaul satisfied all my towing needs. Very easy to Obtain the equiptment needed for the haul. Thank you from the Santiago family.

Edward R. on

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TENILLE N. on

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I did a mobile online drop off. The link was very user friendly. I did not however use this location to really rate them other than having plenty of room for me to properly park the truck without blocking or being in the way. Very easy drop off mobile process.

Gina H. on

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I booked online and somehow rented the wrong truck and from the wrong location. I went to Brian's Auto to pick the truck I thought I rented from them. They were able to help me cancel the other reservation and handled renting the truck I meant to rent from there location. They even stayed late to help me get everything straightened out. I highly recommend them. They went above and beyond to help me.

Brady B. on

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Pick up location gave me wrong truck so when I returned truck, the receiving uhaul store couldn't return it because it was the wrong truck. I had to call 4 different times to make sure uhaul was doing their job. A lot of wasted time on phone for a mistake uhaul representatives made that I had to fix. Time is money and they wasted a lot of my time to make sure they did their jobs and fixed the issue/problem.

Greg T. on

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Nothinh

Deborah B. on

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WILLIAM T. on

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Samuel T. on

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Jeffery H. on

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this was the best experience I had renting a Uhaul or similar type vehicle

David B. on

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Benjamin W. on

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Nothing! Stay fast and friendly!

Lourdes M. on

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Edward F. on

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theresa O. on

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They need a better place to process rentals instead of inside a garage.

Mike T. on

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JASON V. on

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Great customer service, very friendly, neighborly folks. Will definitely recommend to friends and family

William B. on

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Trailer was dirty inside and still had previous users item inside.

Bruce S. on

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Awesome place, and the people were well above excellent!

Sue P. on

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Great people to work with-it was well worth it

John G. on

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James E. on

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Shane B. on

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Kerrmela P. on

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Nothing.

joey S. on

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rebecca N. on

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Lower the price very good customer service thank you very much

steven S. on

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I was told the fuel rate would be $0.89 per mile. Instead I was billed $0.99 per mile.

Lora Y. on

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Thet helped me figure out my problem. And i was so thankful for that.

rosa L. on

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THIS LOCATION DID NOT HAVE EQUIPMENT I NEEDED (APPLIANCE DOLLY). YOUR GUY, TOLD ME THAT I WOULD HAVE NO PROBLEM GETTING A DOLLY TO RENT AT THE LOCATION WHERE I WAS PICKING UP MY FURNITURE. I DROVE THE HOUR TO THE LOCATION AND THEN I SPENT OVER A HALF HOUR CALLING 4 DIFFERENT UHAUL LOCATIONS AND NO ONE HAD A DOLLY., I HAD TO THEN DRIVE THE UHAUL TRUCK TO LOWES AND BUY AN APPLIANCE DOLLY AND THEY DRIVE BACK TO WHERE MY FURNITURE WAS BEING STORED AND THAT SET ME BACK ANOTHER HOUR AND A HALF. THIS WAS A FRUSTRATING, STRESSFUL AND EXPENSIVE MOVE. IT WOULD HAVE BEEN MUCH DIFFERENT HAD I JUST CANCELLED AND RESCHEDULED INSTEAD OF BELIEVING YOUR REPRESENTATIVE.

francis S. on

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Zeng guang L. on

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They didn't help me off the bucket. Instead, I call myself to unload.

william G. on

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The first 6x12 trailer I got we went about 1 1/2 miles and the trailer came off the 2 inch ball hitch, it went back and forward , I was traveling about 40 m/p/h--before I could pull over and stop in a safe place two of the safety chains had broken also -- the trailer was never hooked up right at all-- very unsafe --they did not know what they were doing --I am 69 years old--you would think they would know how to hook up a trailer!!!!!-- I called them --they sent someone to help me get it back to their business--luckily on one was HURT or my NEW TRUCK was not damaged at all --this is a 2016 F350 Dually-- by two inch reicever was bend a little --a 50 dollar item!,,,, They got me another 6 x 12 trailer from another U- haul Dealership--this time the owner on the place hook up the trailer to my truck-- all of that when ok--we used the trailer that morning and returned it that afternoon before they closed-----I and U-haul were very lucky that morning that no one was hurt and no damage to my truck or someone else truck or car or property-- there was some damage to my 6 inch drop hitch--we had to use my son drop hitch with the second hitch--I think my drop hitch should be replaced--they took a picture of it but that is all--thank you William G ????

Kenneth S. on

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Jasmine M. on

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TIMMIE Y. on

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GENO B. on

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The staff working at location are FANTASTIC

JAMES F. on

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Friendly and good service

Keri B. on

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I was overcharged and assured that it had been corrected, to this point it has not been corrected. They didn’t have all the pads ordered and 1/4 of the pads received had a strong mildew smell and were unusable.

Doug B. on

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GREG B. on

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larry C. on

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Clarence P. on

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Diane T. on

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Jeanette A. on

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Not originally scheduled truck pick up location, inconvenience location, difficult to locate.

SHERRY J. on

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Ken F. on

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Ashley V. on

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Very rude... This was my first time ever renting a uhaul and the rules were not very clear. I've had friends rent uhaul and they didn't pay half as much as what I paid. This Uhaul shop is a rip off in my opinion. I will never rent here again.

Connie K. on

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Lori B. on

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The truck was dirty and had other problems which my fiancé has already discussed with someone. The truck had less gas in it than what was marked on the form and when we brought it to their attention he had a smart remark. Very unprofessional and we heard from the drop off location that they have had problems with them before as well. I have rented U-Haul before and had a better experience. This time was an undesirable experience

Peter E. on

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Very friendly personnel. Took the time to ensure the paperwork was completed correctly. Pulled the truck out for me to avoid parking issues.

Joey P. on

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The chains were to short to use and the dealer didn't offer to help hook up the trailer. Ive rented several haulers in the past and the dealer always offers help.

GLEN S. on

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Nick R. on

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Curtis G. on

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rented a 5 x 8 cargo trailer, tongue weight when empty is too light, nearly beat me to death driving to pickup the load, other than that everything was fine.

john S. on

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Steve M. on

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Owner was very nice! Excellent customer service!

Brian F. on

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terry C. on

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Really pleased they are a U Haul location. They have made it so easy for us as we returned the last couple trailers we rented.

Chris P. on

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The front left tire was pretty bald

Greg W. on

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very helpful.

SCOTT S. on

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Location was closed on Saturday due to new summer hours

Lea G. on

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I rented a furniture dolly along with a 26' truck but the location where I picked up the truck didn't have the dolly and also informed me that the order only showed for a 26' truck. Then I went to a uhaul center in Erwin, NC to rent a utilities dolly but it took them over an hour to rent it out to me. I was thankful that uhaul gave me more mileage and credit for having to change my pickup location and time four times. I would've avoided many inconveniences if my order was done correctly in there first place.

Sarah C. on

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Greg B. on

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You guys were great. Highly satisfied

Ross P. on

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Steve G. on

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SERGIO G. on

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Outstanding!

Art B. on

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Brian's place is vary nice peopl would recommend to everyone

terry L. on

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colin B. on

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REBA G. on

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Easy experience

KAREN R. on

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Stephen V. on

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STEPHEN G. on

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The first issue was that I reserved a 10' truck. When I arrived, they only had a 15' truck. So I was stuck using more gas than I needed to use. The second issue was that the back of the truck had not been swept out by the previous renter, so I had to do it as there was debris that would have damaged my furniture. The last and most serious issue was that the truck had a serious mechanical issue. The engine shut off while I was driving 45 mph on a back road. I proceeded to turn around and drive the four miles back to the rental location with the engine cutting off every .3 miles. It took me over an hour to drive 4 miles. The person I rented the truck from indicated that they had asked the regional manager to call me, but they never did. Instead of making it right immediately by not charging me for the rental, I am now having to dispute the fees.

COLBY M. on

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eddy B. on

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LORREEN V. on

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It was great. I would have had a person pull the truck out for the customer. Just a thought

LARRY R. on

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JAMES C. on

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Everything went very well except the 17 ft truck was not available so I took the 15 ft that was there.

BRIAN E. on

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PERRY G. on

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Oscar B. on

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No assistance or guidance on attaching the car hauler to the tow vehicle or using the tie downs. If i did not have experience in doing so, this could have lead to a disaster and possibly person injury and damage to property, both customers and U-Hauls.

Robert C. on

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KEITH M. on

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MICHAEL M. on

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JOHNNIE D. on

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HAILE M. on

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Barry T. on

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I had a great experience. Staff was helpful, equipment top notch.

Mary Lou C. on

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Very helpful and friendly. Allowed us to keep the truck parked in his lot overnight rather than try to park it in our hotel lot.

DAVID J. on

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No improvements necessary. Would rent from this location in the future

Ken K. on

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Very quick and helpful.

reginald W. on

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Kenneth K. on

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A young man was very helpful after hours.

LAVERNE M. on

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SAMUEL B. on

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Very nice.

Isai S. on

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Very friendly and helpful.

Gail C. on

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Excellent service. Thank you!

JACKIE S. on

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DEBBY D. on

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I have submitted a complaint on this rental and have had no satisfactory results. I put the gas back where it was - because this was my 2nd rental in a month - I was aware of the $30 charge for gas. As a single mother money is tight and knew that would be an unnecessary expense. That is why - on my way back returning the truck - I put the appropriate amount of gas. I disputed the charge and have had no contact from anyone when promised I would hear something in two business days. I submitted the complaint on February 9th. The additional charge was approximately $35.00, the gas plus the mileage. I realize I was over 5 miles or so, but he added an additiona 2-3 miles for going to get gas - which was not needed. I am not happy.

EDWARD F. on

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Customer did not leave a comment.