Customer did not leave a comment.James C.
Customer Reviews for Budget Inn Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Leslie M.
OKAY! THESE PEOPLE WERE THE NICEST PEOPLE I HAVE EVER WORKED WITH OR RENTED FROM! They were there for me every step of the way, and they even took the time to talk with me and make sure I was ready for my move. The equipment was in excellent shape and well taken care of. I would 100% recommend them to my friends!Adam G.
In replacing gasoline cost I know I did not use the amount of fuel that was put back. Don't think gas gage in dash worked properly.JAMES LEONARD W.
The back of my truck smelled like a barn when I picked it up. Despite trying to air it out, my furniture smelled like animals when I unloaded it at my new houseSydney R.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.CAROL G.
Customer did not leave a comment.William D.
Customer did not leave a comment.PHILLIP H.
There were 2 empty cans drink cans in door and left a sticky mess in door. Both rear tires where really low with 28lbs air in them but called for 80 lb.ALEX W.
DO NOT USE THIS LOCATION! They're going to scam you. There was a young girl, maybe 14-16, who checked me out when I picked up the cargo van. She didn't walk around the van for damages, or use the text link to report damages, nor did she tell me anything about the reservation, except to bring it bag with the same fuel level. There was a dent in the side panel. I took a video of the entire van. She did upsell me on the damage insurance for $20. The van was nasty on the inside. The van smelt like cigarette smoke, trash was everywhere, the windshield on the inside was so filthy and hazy, pet hair was all over the seats, the oil change light was one, and two low-tire pressure lights were on. I had to spray a lot of Febreze in the entire van and get all the trash out. I dropped off the van a day early and told the owners son I noticed a dent in the side panel and pointed it out to him. I told him I did not do that, it was like that prior me renting the van. I also told him that I took a video of the entire van the day I rented it. He didn't even come outside to look at inspect the van or anything. And he told me thanks for telling him and he'd handle it. HE CHARGED ME $150 FOR DAMAGES! I called them to get the charges removed. The lady said the owner's son is gone. I told her the whole story and she said she can't do anything and for me to call the (800) number. So now I am having to talk to two different representatives from Uhaul about this issue. The Uhaul representative stated that the manager has to call me within 72 hours and for me to hold on to my video of when I picked up the van. The Uhaul representative said I'll be able to use that video in my case against this franchise location to show the dent was already there when I picked up the van. I am totally upset with Uhaul and the Budget Inn rental location! DO NOT USE THIS LOCATION!Zachary H.
Customer did not leave a comment.Douglass W.
Customer did not leave a comment.CHELSEA C.
Everything was great including the priceminnie L.
Polite and courteous staff. I would definitely recommend.Larry S.
This is the best UHaul location in the Tuscaloosa/Northport area. I received exceptional service. Everyone was friendly and had a great attitude. They were willing to work with me as we needed the truck longer than initially thought.JOHN L.
Customer did not leave a comment.MARVIN T.
Customer did not leave a comment.Justin H.
Have it cleaned b4 renting it out to somebody..it was dirty didn't know i was supposed to check b4 i leftKANDI M.
Customer did not leave a comment.Johnnie D.
Customer did not leave a comment.CHRISTOPHER C.
The Lady at the front desk was rude and lazy, she wouldn't even come out to very mileage or to see if the truck was clean. She called me early in the morning to ask me a few questions then hung up in my face. I have never felt so disrespected . I called you all to file a complaint and you all never called me back.THEOLONIUS W.
Customer did not leave a comment.JULIA B.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.terry T.
Customer did not leave a comment.jeff C.
Customer did not leave a comment.Frank B.
The vehicle had absolutely no oil or power steering fluid. It had not been maintained and I told the desk that the vehicle was making noise. They said it was older and always did that. I put two quarts of oil and a cup of power steering fluid before I drove it. The sounds stopped and all was well because I did Maintenance on your vehicle.Vial F.
The price of the truck was incorrect!Jessica S.
Customer did not leave a comment.Chilse D.
The trailers were so close together you couldn't get one out and the employee made me go out, get the trailer myself, and text him picturesLogan W.
Excellent customer service.Angeline H.
My equipment was not there and he said he never have car dolly and to call the 800 number, stay on hold for 40 minutes without even speaking to anyone, finally have to drive around to different locations to find a dolly, poor poor poor service overallFreddy P.
Customer did not leave a comment.PAMELA H.
Very helpful.erik S.
Customer did not leave a comment.ERIC P.
Customer did not leave a comment.William C.
Great customer serviceJAYESH P.
Customer did not leave a comment.David H.
Customer did not leave a comment.Laurence H.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.ian S.
Customer did not leave a comment.james A.
Customer did not leave a comment.Joseph S.
The drop off was fine.Polly G.
Customer did not leave a comment.Donald P.
Customer did not leave a comment.Edward J.
Have an associate there to unload equipment!Shakia B.
Customer did not leave a comment.Luke M.
The brakes didn't work, it was hard to hold in the road and hard to turn. They need service bad.MICHELLE R.
These people were no help at all. I was instructed to park my own trailer, to un-hitch it myself (thank goodness I was not handicapped nor had any back troubles), and they never inspected it for cleanliness or damage. I know it is a popular drop-off location because of the University but their service sucks. I hate to think what would have happened if there had been any problems to report. U-haul, you can do better than this and have in the past when I've used your equipment.Keith C.
Customer did not leave a comment.RONALD W.
Great service Great peopleJohn L.
Customer did not leave a comment.RENATA F.
Customer did not leave a comment.Mike C.
Better communicationCharles O.
Customer did not leave a comment.JOSEPH W.
Every thing was goodCHARLES J.
Customer did not leave a comment.John R.
Not inviting.jeff S.
Towel and key was left in rental by previous renter, but the location was extremely nice and everyone gave great customer serviceLaShieka N.
Customer did not leave a comment.maurice T.
Customer did not leave a comment.WILLIE M.
Customer did not leave a comment.john R.
Train people to do their job properlyDouglas B.
When I went to return the rental the guy could not send an email to confirm I had to returned it, so because of the bad experience picking up I refused to leave without confirmation so I had to go inside and wait for him to print some paperwork.shereen Z.
This is the second time we have used this location. Very quick to rent and return equipment. I recommend this location to my friends moving their kids in Tuscaloosa.Maureen L.
Customer did not leave a comment.ALAN W.
We were not originally scheduled to return at this location but the first place had too many trucks to take ours. I don't understand why I could pick a location to return to, if it could only take so many. The website does not seem to track the number of trucks available/being returned.Dina M.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Kathleen B.
The locations were not the problem the problem was the schedulers. They said we had a truck at one place that they didn't even have. So we had to drive an hour out of our way there and back which was not only inconvenient but delayed our packing. There was nothing done to even help compensate us for this. Then when we turn the truck in we found out there was a mileage limit we didn't know about and owed even more money. Definitely would not recommend anyone using the UHaul company.Robert E.
Drop off service was after hours, but the online drop off service was easy and simple.Jason M.
Customer did not leave a comment.Melany C.
Customer did not leave a comment.Cynthia W.
Great guy.gavin C.
Easy with directions over the phone and had me in and out quickly.Joey C.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.HEATHER P.
Customer did not leave a comment.Kurt K.
Customer did not leave a comment.Russell J.
Customer did not leave a comment.William F.
Customer did not leave a comment.David T.
I actually do not have anything that was bad I've done wrong I think that my experience with there was superb!josephine M.
These neighborhood locations lack knowledgeable staff, tools to assist in hitching the trailers to vehicles, and any other service. Avoid them at all costs. 1. After asking how to connect a trailer equipped with brakes (which I did not reserve), I was told to go to YouTube and then handed a slip of paper with a 1-800 phone number and told to take 3 pictures and text it to the number so they'd have a record of how the hitch was connected. 2. I reserved a 5x8 trailer and was given a much larger and complicated 6x12. I had to reverse the mount to raise the connection and had to remove the ball and reinstall it. This neighborhood location had not tools or qualified people to assist. I had to drive to a full service uHaul facility over 25 minutes away and waited over an hour for a technician to spend under 30 seconds to remove and reinstall the ball. 3. I arrived at the neighborhood dealer 10 minutes after my reservation time of 10:30AM. They told me they didn't have my reserved 5x8, but would upgrade me to a larger 6x12 There was a 6x12 on the lot and I asked if that was for me. They said, "No, that's for another customer with a later reservation. Your trailer should have been returned over an hour ago. I'll need to call that person. Please wait." So I was made to wait for another customer to return a 6x12 trailer while there was a 6x12 trailer available on the lot because the agent did not know how to switch the assigned trailers in the uHaul system. 4. Uhaul's online system goes offline while I'm waiting which delays my rental another 45 minutes. Bottom Line: Avoid Neighborhood dealer locations and call every day for 10 days prior to you rental to be sure a real uHaul service facility will be the one providing you a trailer.Mike M.
Customer did not leave a comment.DARRYL R.
It is located in a lot adjacent to the hotel, there is no one on site to assist or guide hooking up the trailer to my SUV. I was dealing with the front desk person of the hotel, who was nice but of no assistance.Donald R.
Customer did not leave a comment.James O.
Loved it thanks!JAMARIS H.
Customer did not leave a comment.DARREN J.
Very quick and efficientJOHN L.
Location was great. Making the actual reservation was a nightmare.Annete S.
Everyone was so nice and helpful! If and when I need to rent a uhaul I will come here!CAROL S.
Customer did not leave a comment.AKRAM MICHAEL D.
Customer did not leave a comment.WILLIAM W.
My only complaint is that I didn't receive a notification from uhaul that my pick-up location had changed from the one I had originally selected. Thankfully the Budget Inn was nearby and the folks there were very friendly and had our trailer ready for us. Also, I'm glad I purchased the full insurance protection because there was a small dent in the front of the trailer that was not previously noted. The link to report previous damage did not remain live long enough for me to complete the questions and the pictures posted of the trailer were taken in a dark location and were of poor quality.James M.