Customer Reviews for Budget Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Self Storage

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Steven R.
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Customer did not leave a comment.

David F.
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Truck may need a front end alignment the steering was spongy

Doug M.
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Quick & easy to pick up & drop off. Can't think of anything that needs improved.

Dennis D.
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Customer did not leave a comment.

DEBRAH S.
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Beware if you are using a tow dolly. UHaul now has to hitch the dolly to the truck prior to you leaving otherwise it voids the warranty. It can throw a wrench in moving plans. It certainly did in mine. I did appreciate being told that removing the dolly myself would voids the insurance.

Cheri H.
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Customer did not leave a comment.

Scott M.
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Morris S.
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Tara H.
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She saved me $136 by advising me to return to a different location that was only 1.5 miles away from the prior return location. Nice!

steve G.
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Customer did not leave a comment.

Douglas M.
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Customer did not leave a comment.

Nighel A.
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W Thomas L.
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I came to the site and was politely told to back the trailer into an area beside the road where there were other trailers and remove it from my car. I am not that experienced with trailers and had a great deal of difficulty getting the trailer positioned as they wanted it. I eventually did however, with guidance from 2 random individuals that passed by. I then tried to remove the trailer from my hitch but couldn't. I went back into the office and the woman there came out to help. She initially said that she didn't know if she could get the trailer off my car and suggested that it would be my problem if we couldn't. Luckily we got it off and i went on my way. This level of service was vastly inferior to that I received from the woman that helped me in Coralville. If I rent a trailer again, I will try and bring it back to a different site.

Ernest P.
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Customer did not leave a comment.

ROBERT K.
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Customer did not leave a comment.

melinda F.
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Very rude customer service ! I will NEVER RENT FROM THIS LOCATION AGAIN

William L.
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Great customer service at pickup location. Very friendly and helpful!

Martha J.
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Instructions on turning on the lamp in the back and some sort of mile conversion. Started w 3/4 tank, drove 100+ miles and ended up filling it full bc I had no idea how many gallons in a tank, how many miles per gallon. Just suggestions. Move went great I'll come back to Belton location again and again.

Alsmaoal A.
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Customer did not leave a comment.

randall L.
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richard P.
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Great place to rent trailers.

Harry R.
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Customer did not leave a comment.

Kara B.
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I was guaranteed a truck in Olathe, KS at 12:00pm. I arrived at 11:45 only to find out they didn't have a truck for me. The staff at the Rogers Rd location in Olathe are rude, unhelpful, and unprofessional. I proceed to call customer service, only to find out they are just as unprofessional! Corporate U-Haul stores are in desperate need of customer service training, starting from the top! Save your time/money and rent directly from Budget Self Storage in Belton, MO. The staff at this location is self contracted. You can tell the difference from the moment you walk in kind, friendly, and professional!

richard B.
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Customer did not leave a comment.

Brandy B.
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The process was very easy. I love the online check in. I did have any issue with getting my verification code, but that was because i typed my email in wrong when signing up. I called the 800 number and the gentleman that helped me was great. He stayed on the phone with me to make sure everything went as planned. I wish i could remember his name. Overall, i would rent again through the online rental, now that i have my account set up correctly.

Michael T.
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Customer did not leave a comment.

Bethany W.
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Customer did not leave a comment.

CHASE R.
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Nothing they were quick fast and easy. I was late to pick up my uhaul and they didnt show me attitude or anything. Great customer service.

Paige M.
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It took over two hours to get the contract and credit card to go through. It was totally the fault of Uhaul's electronic commerce website. The lady said it happens at the end of every month. I tried to do an early check in but the Uhaul website is in such bad repair it would not let you do it.

Dennis D.
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Customer did not leave a comment.

James W.
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Ashley W.
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Cole D.
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david F.
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david F.
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tony M.
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CAROL C.
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Dropped off after hours, the process for me was difficult, Had hard time following the instructions, not a real computer savy person. Had to call 3 different times and still could not log in. Would suggest trying to make it easier for those of us older folks. The people trying to help were very kind,finally the 3rd time, they did it for me. Thanks

Dlexa B.
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Pamela F.
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Front desk girl was awesome!!! I think Stacy was her name.... Thanks Pam funk

Caroline H.
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Charles K.
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Kandy H.
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Kenneth K.
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les H.
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they were great

Mark F.
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Customer did not leave a comment.

Latosha L.
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Judy's customer service was awesome!

wm S.
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robert E.
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Lee P.
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Judy was very efficient!!

Garry A.
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everything was very good.

Steve W.
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Went to Belton location to reserve trailer. Apparently the computer software sucks. Poor lady worked her ass off, to no avail. Wanted to pick up trailer in Grandview, mo. . .It didn't happen. Then asking for two friends, after I've already rented from you twice before. No professional! ...Then the drop was scheduled way far away from LaFeria, tx. So I called the two locations here in LaFeria. 1st guy said he didn't want it. 2nd wouldn't answer phone. Left a msg saying to text me and would call maybe tomorrow. ...Finally I talked to one and he said come over. Gave directions and all. Then I got there, they did 't know a thing. However the guy was sharp. He got in the computer and took the trailer. Thank him dearly. What a mess!

David Y.
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Customer did not leave a comment.

CHARLES L.
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Guy R.
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Stephen N.
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Service OUTSTANDING! Please service your truck more completely. It's falling apart.

Wayne R.
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The parking area is the big issue. To hook up to a trailer or unhook yo basically have to block the public street. I was told it was a new rule but they wanted the name of 3 friends in case I didn't return the trailer. The will NEVER do that. What kind of a friend would? If that is what it takes to rent from uhaul... I won't be doing it anymore.

Desiree H.
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Customer did not leave a comment.

Jeffrey B.
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Daniel G.
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None of the extras I ordered were available which meant I had no dolly and no time to find one elsewhere. This is the 2nd time I have worked with UHAul and the things reserved were unavailable. Why would such a large company continue to offer services online when the location does not have them? Also, I ended up paying more somehow once those items were removed. I had little room to argue as I was on a tight moving schedule. I will use other moving companies in the future.

Russell B.
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Even though I reserved moving blankets, this location did not have any. I really could have used them.

Alicia N.
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Customer did not leave a comment.

Natalie G.
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Jerry A.
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herschel M.
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Dave F.
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The person I spoke with over the phone recommended that I should call the corporate line to find a truck in the needed size and timing. I went ahead and booked what they had online, and was glad to interact with the wonderful, different person who was at the location for pick up and drop off. She was much more helpful and courteous. Overall great experience in person!

Vincent C.
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great friendly people and service! had no problems with a quick check in and was on my way!

Tom C.
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Customer did not leave a comment.

Anglelica H.
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Cruise control would be a delightful addition. My foot hurt from traveling over 1000 miles trying to hold it in the same position.

Edward Z.
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Very nice but only getting rid of truck. Miserable experience! So any where I could end this mess would be a relief

GLENDA M.
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Customer did not leave a comment.

Stacia G.
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Customer did not leave a comment.

Roshunda G.
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patrick G.
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No problems!

Eric S.
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Don't even get me started look up the complaint for the whole company.

James M.
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Customer did not leave a comment.

david H.
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Truck had loose steering. The people at this location have always been good. Truck had a flat tire on the second day and got nowhere with the toll free number or website. Called the Belton u haul and got a different number which got me help in getting the tire replaced.

Douglas A.
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Customer did not leave a comment.

shelia F.
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Jennifer C.
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Customer did not leave a comment.

JOHN R.
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Customer did not leave a comment.

patience K.
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They had what I needed and they have it on time

David R.
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App failed multiple times when trying to pick up the vehicle. Besides the app issues my rental went good.

Steve W.
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Very professional

Cheyanne P.
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Help the customer judge the size of uhaul better. Had I seen it before I rented it I would ja e rented the next size up. Now I will be about $300 shy getting things done because of using my car for so many trips when it all could have fit in a 16 foot.

Bryan T.
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VERY NICE STAFF!

Jordan N.
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Customer did not leave a comment.

Phyllis H.
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Customer did not leave a comment.

Jay F.
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Kenneth B.
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Both ladies were very helpful!!

Daryll S.
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Customer did not leave a comment.

Phillip B.
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none

tom M.
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Customer did not leave a comment.

ROBIN O.
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Due to weather and circumstances we had to return our uhaul to a location that wasn't the recommended one. The rep had no training on this circumstance and it took over 45 minutes while another customer waited to take care of his business. She was very polite but it took a long time when we were on a tight schedule.

Theresa G.
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Customer did not leave a comment.

Karriem A.
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Female representative is very unprofessional

Matt S.
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Customer did not leave a comment.

Jason L.
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Customer did not leave a comment.

angela B.
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John M.
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The ladies at the drop off were very pleasant and helped me to get my return completed quickly. Thank you!

Ernest P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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