Customer Reviews for Budget Unit Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Unit Storage

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Kevin A. on

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After giving all the details - time and estimated distance, I was quite surprised that I would be charged for gas on top of the mileage charge. We were charged over $40 for 3/8 of a tank of gas. Lesson learned....

John D. on

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Friendly and quick service

Collin V. on

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The back of the truck wasn't swept out when I picked it up.

Joel G. on

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This is my preferred pickup location. It's in my neighborhood, it's small and convenient. The people are friendly and helpful. I"ve never been disappointed in doing business at this location. They're the BEST!

Theodore T. on

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Customer did not leave a comment.

Richard P. on

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The location is down an alley behind a locked gate

Shean M. on

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Customer did not leave a comment.

Falelua E. on

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They are very friendly and nice people, I will definitely go back to them if I need a rental truck again ??

Janet F. on

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Malinda M. on

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CHRISTEL S. on

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I have already registered a complaint and am waiting for the general manager to hopefully resolve the situation. I wish your survey included a question of how was my overall experience was because I would mark POOR. The LOCATION was not the problem. It was the fact that I reserved a 10 foot truck a week in advance at a location half a mile from my house, like 3 minutes away tops. The morning of my reservation I received a call saying they did not have the 10 foot truck available at that location and tried to sell me a 17 foot truck. I refused and she found me a 10 foot truck at a location 3 miles away. I drove 20 minutes in traffic to get there, apparently accidentally called the original location and was told that they had had my 10 foot truck there the whole time. So I ended up wasting at least 45 minutes plus gas for NO REASON because your scheduling department or SOMEONE is apparently incompetent. I called at that time and was told that they had changed my original reservation without consulting me for a reason that wasn’t even applicable to my situation. So now I am waiting for the manager because I think that I am entitled to some sort of compensation for the extreme inconvenience due to multiple mess-ups by your representatives. Note: I have used uhaul before several times and never had an issue, it I don’t think I’ll be using uhaul again after this, depending on how it is handled by management.

Kathleen B. on

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Customer did not leave a comment.

Joshua M. on

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Use trucks made after the fall of the Soviet Union

Phil C. on

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Excellent service! The truck and additional equipment was available at the time I reserved it. The truck and equipment were clean and ready for use.

Lisa M. on

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Great customer service !

david T. on

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duc N. on

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Keren C. on

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Brandon K. on

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Amazing service.

Richard S. on

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Improvements, they need not. Service was excellent.

Lieu S. on

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Owners were so friendly. Most pleasant rental experience ever.

Rhoshan A. on

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Customer did not leave a comment.

ERIC ROBERT H. on

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Ronald S. on

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Took less than 10 minutes to get my rental asked for my credit card and drivers license and handed me the keys

rick H. on

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michelle G. on

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Andrew A. on

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Location was hard to find. Set well off main road behind a hotel. Equipment was well maintained, interior was clean. Exterior (other then windshield) was dirty.

Ron T. on

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Customer did not leave a comment.

Christopher R. on

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CJ and Michael were very helpful. Best U-Haul experience that we've ever had

James G. on

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Great people there. Friendly, efficient and clean equipment. Always my first choice.

Cuong D. on

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none

Melissa G. on

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Customer did not leave a comment.