Customer Reviews for By The Hook

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of By The Hook

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Kathleen E. on

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the guy helped all the customers in the store before me, even though I was first in line:(

Daniel L. on

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Customer did not leave a comment.

Kenneth R. on

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The bottom supports of my ubox was broken and no one seemed to care after I told them about it.

CHRISTINE S. on

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Korey T. on

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Sent me to a location an hour away when there was one 45 minutes closer

helen R. on

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Phillip H. on

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Location was creepy...a small roadside store. Out of the way...drove by a large U-Haul storage/rental facility that would’ve been 7-8 miles closer and was definitely more appealing from exterior.

Brian C. on

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Glenn A. on

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I like the friendly people and esp like being on file as a regular customer. I recommend this location to everyone I know.

Devin F. on

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L Nick D. on

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The poor gentleman who owns this location has no way of lifting the trailers tongues onto the truck hitch. He really needs some help or equipment to handle this.

David M. on

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Mark L. on

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A small cramped convenience(?) store with no clear parking. Worker called her rep while I was there, no interaction with a computer or other system, and told me that it would be taken care of. 10 days later, the pick-up location called to ask me why I still had the truck and not returned it. I gave them the location in my contract where I dropped it off. She called me back to let me know it was taken care of and that the worker never turned it in.

samuel F. on

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start accepting debit visa for pickup truck rental.

John R. on

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david L. on

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Iria R. on

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I didnf get paper work when I went to pick up a truck, so when I went to return it a man was very rude about me not having the paperwork I didn’t have in the first place.

Eric D. on

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U-Haul changed me location to location 13 miles the wrong direction which was 26 miles round trip. I called my choice location and they stated they have room and transfered my to the scheduling office that was VERY not understanding and rude about I have no choice but use the new drop off location. The owner points to the lot and said leave it over there and did not help disconnect the trailer from my vechicle. Poor support.........

waytt P. on

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gary H. on

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James M. on

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jeff N. on

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Truck was infested with roaches, had to return for another after I got home, wasted 3 hours, I have rented UHauls for years, this is unacceptable,,,,,,

KYLE M. on

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Kris C. on

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Almeria S. on

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It was in the middle of no where and the store clerk had no idea how to check the vehicle out to me. So I received no papwrwork, and the billing was all wrong.

Jesse T. on

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TERRIE F. on

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Return was an easy process.

JENIFER D. on

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First time using this drop off location. Convenient location! Was pleasantly surprised when we drove up at 8:45 PM and found them open. No issues with the personnel. Very helpful and easy to deal with.

Frank S. on

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Apparently this is a NEW operator. He is in a very rural location but it is the best location for where I actually used the equipment.

HARRY J. on

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This location was very far out, and I was charged $.79 a mile. The person made no effort to find a better location and would not allow me to turn in the truck to a location owned by the same person, which was far more convenient. I continually had to call and repeat my credit card information to the clerk who could not get it correct. I would not do business with this business again at any of his locations. My problem was not with Uhaul, but with the business that rented me the truck. They were thoughtless and seemingly incompetent.

Leslie R. on

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DONALD H. on

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