Customer Reviews for Caraco Storage Solutions
(U-Haul Neighborhood Dealer)

1,366 reviews

31 Steve Fonyo Dr   Kingston, ON K7M8P1

(613) 546-6875

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 546-6875

31 Steve Fonyo Dr
Kingston, ON K7M8P1

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The man who assisted me was very helpful indeed, very pleased with the whole deal.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

Kathy C 
Rating:
5.0

Everything went sommothly

Rod G 
Rating:
5.0

Very easy and fast check in and check out.

Gary M 
Rating:
5.0

System was down But Ron at the front desk was great and made it all good

Adva H 
Rating:
3.0

The van we picked up looked like it had been through a mudder race. And the interior appeared to have carried a garden. Windows had to be washed to see properly and taillights had to be washed so others saw our intention.

TOM F 
Rating:
3.0

Counter guy was great, no problems there. The truck was there and ready when we booked it for! YAY! But it had less than 1/4 tank of fuel, so we couldn't go far before we had to fuel up. The windshield was coated with a film grime that needed some attention. Also the truck leaked and soaked our mattress both ends, so we were not able to sleep in it for a few days. It was leaned up just under "Mom's attic". Left a water stain as well...

Carl T 
Rating:
5.0

Great Service. Quick and Easy

Martin R 
Rating:
5.0

Customer did not leave a comment.

Carlos S 
Rating:
1.0

Worst experience in my life. I was in U haul center at 9 pm in princes street and trying to pick mu truck. The access code for the lock key not able to open. The heavy winter storm and the lock is stucked. When I called custoemer care executive and the call duration around 2 hrs. Due to the climate the lock not abale to open. Then executive guided to another location, the same problem. In between I paid for that. Then they cancelled my trip. And J retun back to home, i bring my friend. He used his full strength and opend the key. And after we return after 1 hrs. Here because if poor lovk system i get irritated, i wasted my 2 hrs and 30 mints time. I went another location wasted my petrol. Then the manager offered 50 $ due to the above mentioned in convenience. But today they said manager not approved the 50$. Here am wondering about the stuoid service from U haul. And making my day worst. I will never recommend this company and the fable promises

Arjun M 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

vernon k 
Rating:
5.0

Customer did not leave a comment.

Yunshan Y 
Rating:
5.0

The service was excellent staff when above the standard in the service industry.

Stephen K 
Rating:
5.0

Customer did not leave a comment.

Nick C 
Rating:
3.0

have a look at your overall rental vehicles, Canada is not Arizona, we get snow, ice, vehicles require at a bare minimum winter wiper blades, snow tires and a snow brush. The washer fluid used is cheapest crap on marker, I totally get it $19.95 daily rental for vehicle very economical, however your insurance fees and .89 per kilometer then the vehicles should be ready for the weather. Customer should not be cleaning off vehicles, especially when ordered and not a walk in. I would rather pay $30 daily rental and get a free number of km's (50), customer is already on hook for fuel.

Peter H 
Rating:
2.0

I used the online reservation and chose to pick up with the app. I called the day before just to verify everything was in order and to double check on how I pick up the truck seeing as this would be during closed hours. The man I spoke with was quite short and rude. The process of using the app was ok. Took more time than expected. The woman who called the person to verify I was taking the truck was also extremely rude and just hung up once they said yes, I am using the truck. Dropping the truck back off was fine. Truck was clean and worked well. Would use it again, but was put off by the customer service.

Chelsea G 
Rating:
3.0

The service was great but the truck was not ready for us to take. The license plate was blocked by a large buildup of snow/ice, the back door was frozen shut, and the back steps had snow and ice built up on them too. We were able to clear the plate and get the door open on our own using our own snow brush but we weren’t able to get the steps cleaned so they were just unsafe for us to use while moving.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Hasan M 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

I had to travel 2 hours to this location because there was no trailer available around my area or the GTA. The person on duty was very helpful & polite & everything went well. I don’t understand why a 8x10’ trailer was not available around my area.

jim k 
Rating:
5.0

The gentleman that checked us in was very helpful and friendly

Thomas O 
Rating:
5.0

Customer did not leave a comment.

Jack R 
Rating:
5.0

Customer did not leave a comment.

Christian G 
Rating:
5.0

Customer did not leave a comment.

Marie E 
Rating:
4.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

Customer did not leave a comment.

Dave Y 
Rating:
4.0

Customer did not leave a comment.

Nathan H 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Friendly, helpful, easy service. Will definitely use this location in future. Thanks!

LYNDA P 
Rating:
5.0

Customer did not leave a comment.

Gregory V 
Rating:
4.0

No problems at all ,great experience ,Thanks

Louanne S 
Rating:
5.0

BEST U-Haul location! Love these guys for their friendly attitude during a stressful move.

Kayla B 
Rating:
5.0

Customer did not leave a comment.

GERALD M 
Rating:
4.0

All my expectations were met. Good set up at this location.

David B 
Rating:
5.0

Customer did not leave a comment.

Rodney M 
Rating:
5.0

Customer did not leave a comment.

MI H 
Rating:
5.0

The employees were amazing and 100% understanding of my situation. I couldn't have for people to help me out in these difficult days!! Thank you to them!

Lea D 
Rating:
3.0

Not really sure. The listed address does not indicate that the U-Haul location is at the far back of the complex, not visible from the road nor within the No signs indicating where the drop off location is.

Paul R 
Rating:
4.0

Customer did not leave a comment.

Jeffrey I 
Rating:
4.0

U-Haul app only allowed a 0530 pick up time but the store where the vehicle was picked up didn’t open until 0900. I lost out on 3.5 hours of rental time. The van had to be returned by 1130.

Cliff M 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Great customer service, very easy transition!

JOSEPH B 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Super easy to pick up and drop off and the gentleman at the desk was very cheerful and effecient.

Lisa P 
Rating:
5.0

Customer did not leave a comment.

Carrie S 
Rating:
4.0

Customer did not leave a comment.

Rodney M 
Rating:
5.0

The gentlemen’s were very nice and accommodating making the experience a please tone….thank you!

Wayne C 
Rating:
3.0

Van was dirty and needed cleaning on the inside and had garbage left over from previous rentals. Otherwise it seemed maintained mechanically.

Sanjeev D 
Rating:
4.0

Customer did not leave a comment.

laurie e 
Rating:
5.0

I would like to let you know that initially I have reserved a truck at 2459 Princess Street Kingston Ontario K7M 3G1 and had to cancel it because of no parking I needed 2 hour parking and was declined. That was a bad experience.

Vanig G 
Rating:
5.0

Customer did not leave a comment.

richard b 
Rating:
3.0

Customer did not leave a comment.

Elliot O 
Rating:
5.0

Customer did not leave a comment.

DONALD A 
Rating:
5.0

Customer did not leave a comment.

Jo-Anne R 
Rating:
1.0

I had requested two dollies to be used during the move; but there were none there even after reserving them two week prior. Also, we had put more gas into the truck to get it back to 1/4 tank like it was when we had started; but now they say it was still under the 1/4 and I was charged another $80. I will not be using Uhaul again in the future, and I'll be letting everyone I know about this. First time moving in 17 years, and it was not made any easier because of this.

Richard K 
Rating:
4.0

This location was fine, but the location on Princess St was absolutely atrocious. I would really appreciate if a customer service representative could call me.

Francois-Daniel L 
Rating:
3.0

Customer did not leave a comment.

Kelly-Ann S 
Rating:
4.0

excellent customer service.

ISABEL K 
Rating:
5.0

Customer did not leave a comment.

Sabrina S 
Rating:
4.0

Customer did not leave a comment.

Jack D 
Rating:
5.0

Service was great. Mileage fees are high.

Greg C 
Rating:
5.0

Customer did not leave a comment.

Andrew A 
Rating:
5.0

Service agent was very friendly and helpful. Highly recommend this service based upon my treatment from this service. Excellent experience

Alyn M 
Rating:
5.0

Customer did not leave a comment.

Jolyene D 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Customer did not leave a comment.

ANDREW M 
Rating:
5.0

Customer did not leave a comment.

marc l 
Rating:
3.0

The webpage doing the checkout crashed right at then end and so it was unclear if the checkout was successful.

Sean D 
Rating:
5.0

Wonderful people and very pleasant

Roxanne L 
Rating:
5.0

They are lovely at this location!

Lauren B 
Rating:
1.0

Customer did not leave a comment.

Ryan G 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

Janice B 
Rating:
5.0

Customer did not leave a comment.

Karen P 
Rating:
5.0

Both Bellville and Kingston locations were fantastic to deal with. Thank you for a good experience.

David M 
Rating:
5.0

Customer did not leave a comment.

Jim R 
Rating:
5.0

Staff were great - efficient, pleasant, and great sense of humour

Chris Z 
Rating:
5.0

Customer did not leave a comment.

Melinda M 
Rating:
5.0

This location is excellent. Staff is the difference.

Joel M 
Rating:
5.0

Customer did not leave a comment.

Rodney M 
Rating:
5.0

Need supply like blanket ect,,,,

Gaetan V 
Rating:
5.0

Customer did not leave a comment.

Karen M 
Rating:
4.0

Had a problem with ignition. Key did not engage engine. Had to keep trying for 5 to 10 mins to fire up ignition. Afraid to turn off in case it wouldn't start again.

Reta H 
Rating:
5.0

Both the person who took my reservation and the person who took checked me in were extremely friendly, helpful, and professional. The trailer looked to be almost new, and it was clean and in great shape. The hookup could not have been easier. Overall, this was a very satisfying experience. Thanks!

simmon l 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

this trailer smelled really bad. It needs to be cleaned out. The smell made me feel sick.

Ann T 
Rating:
5.0

Customer did not leave a comment.

Paul V 
Rating:
5.0

Customer did not leave a comment.

Bruno M 
Rating:
5.0

Customer did not leave a comment.

Vigilio P 
Rating:
5.0

Very helpful!

Michelle a 
Rating:
4.0

Customer did not leave a comment.

James Z 
Rating:
5.0

Customer did not leave a comment.

Gordon M 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

LARS H 
Rating:
5.0

The staff were friendly and the pickup / drop off was quick. The location is easily accessible with a large area for manoeuvring trailers or trucks.

Christopher W 
Rating:
5.0

Quick friendly service.

Richard S 
Rating:
5.0

Well organized, knowledgeable and helpful attendants. The tires seemed to be not balanced, lots of vibration, the car was pulling to the left, front end alignment could also be contributing to the problem.

Paul K 
Rating:
5.0

Customer did not leave a comment.

Timothy T 
Rating:
5.0

Excellent service!

rosemary m 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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