Customer Reviews for Centerton Self Storage
(U-Haul Neighborhood Dealer)

331 reviews

550 W Centerton Blvd   Centerton, AR 72719
(Centrally located in the middle of town)

(479) 795-8021

Location Hours

  • Mon: 8 am - 5 pm
  • Tue: 8 am - 6 pm
  • Wed: 8 am - 5 pm
  • Thur: 8 am - 6 pm
  • Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(479) 795-8021

550 W Centerton Blvd
Centerton, AR 72719
(Centrally located in the middle of town)

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue: 8 am - 6 pm
  • Wed: 8 am - 5 pm
  • Thur: 8 am - 6 pm
  • Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very easy instructions and key box easily found

Dion H. 
Rating:
3.0

Customer did not leave a comment.

Myranda T. 
Rating:
5.0

I absolutely do recommend this location to my clients and family. This location is very well maintained and secure. Lorenzo and his staff are the best! I appreciate their hospitality every time I visit.

NWA Restore It I. 
Rating:
5.0

The truck was all set to go. I had checked in on line to save time.

CHERYL J. 
Rating:
5.0

I work at drop of location so I'm partial to them.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

So the truck I was selected to rent was pinned between 2 other trucks and a pickup that was there. I would have asked them to move it but the store wasn't open. When I dropped the truck off, there was nowhere to park the truck so I had to park in front of the building where their non uhaul vehicles are.

Zack J. 
Rating:
3.0

Some parked an truck in the way so I had trouble getting the trailer I asked to have our so I didn't have any troubles but it was ok just need to listen to people a little more and do as required other than that was a great person and place thank you

TONY R. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
3.0

Larger organized lot. I pulled into a closed lot with nowhere to place the truck

Heather S. 
Rating:
3.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

Being sure the truck is clean prior To pick up. More friendly customer service from the lady at the front desk. Making sure the worker are aware of the equipment that has been purchased before hand. Making customers feel more welcome to the establishment.

TERESA M. 
Rating:
5.0

Customer did not leave a comment.

kim T. 
Rating:
5.0

Excellent service. No problems

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The lady was very kind and made the process very easy for dropping everything off. Especially since I had to drop off the trailer one day and then all the blanks and hand dolly a different day.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

jeffery D. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Everything and the staff were excellent!!

Dianne E. 
Rating:
5.0

Nothing - process was seamless and quick.

Karen G. 
Rating:
5.0

Great job by the Centerton Self Storage team. Was the fastest and best Uhaul experience I have ever had.

DAVID B. 
Rating:
5.0

Debbie was so helpful when I was having problems navigating the U-haul app. I will use this location when renting a truck for my business again.

Karl H. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
3.0

Customer did not leave a comment.

Eldo J. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

MALAKYE L. 
Rating:
2.0

Seems afraid to interact with anyone. No assistance in connecting trailer to truck which under normal situations would be fine with me however I was having back issues at this time. Connected and self checked all connections and lights.

Dustin M. 
Rating:
5.0

Everything went as smoothly as possible. Well managed facility!

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
2.0

The trailer was wet inside with mildew blankets from the previous renter. I had to connect the trailer myself and verify everything worked. The staff did not help at all. I had to take the trailer to another location and swap it with one that was maintained . The Centerton location will never be used by me again and I will not refer my friends or relatives to that location. I will send them to the rogers location instead, they were very courteous and professional at that location

Samuel A. 
Rating:
1.0

Customer did not leave a comment.

Tearsa L. 
Rating:
5.0

Fast and easy pickup. Website was a bit slow.

Will S. 
Rating:
3.0

To difficult, i believe it was the uhaul customer service mis communication as when i called them they listed the rental at $14.95 for the 4x7 and was only available in Centerton but when i arrived they only had the $24.95 5x9... Very disappointed I was lied to but ended up having no choice but to rent it.

RYAN S. 
Rating:
5.0

Helped me out when, on short notice, my reservation at another location wasn't available

robert S. 
Rating:
5.0

In and out quickly. Simple process to pick up and return.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Same as above.

David N. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Devon A. 
Rating:
3.0

Customer did not leave a comment.

Evan M. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Nothing

Bill H. 
Rating:
5.0

Steve's Pit Stop employees are the best. Very Friendly and helpful.

James S. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

However the windshield wiper on the driver side needed to be replaced. The wiper just smeared water off the windshield. The stabilizer tracker light came on during trip to be serviced. I found a can of whipping cream in the passenger side door pocket.

Cynthia F. 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

They took care of everything did me today

Lori B. 
Rating:
4.0

I originally rented a 20' truck. The day of my pick-up, I received an email saying my order had been UPDATED to a 26' truck. That's a increase of 30% and while ‘more' is sometimes ‘better', in this case, it was NOT. While everyone we dealt with face-to-face was helpful and professional, had we not been able to get the right sized truck (after driving across town), I'd be FURIOUS. Several people, some U-haul employees and some other renters, have said this is a common drill with U-haul. A BIGGER TRUCK THAN WHAT WAS ORDERED IS NOT A NOT AN UPGRADE. I don't believe I will ever use U-haul again; too risky.

Kelly H. 
Rating:
1.0

This location is at a oil change self storage with a full lot of uhauls we had to leave the lot and come in the back way to drop off, and no one helped my wife and I? When I went in to get a receipt the lady handed me back my paperwork from picking it up. Yesterday I get a text from you stating I haven't turned in my rental. Had to call the drop off location and tell the lady to please completed this and she said she need to go verify the trailer I dropped off two days ago was there?

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

Marvin F. 
Rating:
1.0

No one onsite to assist at pickup and no instructions were provided by Uhaul. Had to call in and wait on hold for a half hour just for instructions. There were several furious customers at the location that morning. I also never received the dolly I rented and am yet to receive credit despite several different feedback avenues. Equipment was clean, but rental the process was sub-par.

Kameron K. 
Rating:
1.0

Not sure

William B. 
Rating:
4.0

Customer did not leave a comment.

ERIC O. 
Rating:
3.0

This was not bad but the business was a combination rental, storage and auto service so the attendant was not a lot of help. They just told me to drop the trailer by the others. Seemed un-professioal

Frank P. 
Rating:
5.0

The drop location had plenty of room and a helpful person to check me in.

donn T. 
Rating:
5.0

Everything was great!

Dewayne L. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

Mario N. 
Rating:
5.0

Everything was great

Harold W. 
Rating:
3.0

Provide better training for new employees. She did not know what she was doing very well and even said it was her third time doing it. The license plate on the trailer was also torn up.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
3.0

The dropoff location was also a tire and lube shop so they were busy and I didn't want to wait for my receipt.

Trisha W. 
Rating:
5.0

This was the best customer service I have ever had and some of the nicest people . Highly recommend them

julia W. 
Rating:
3.0

They weren't quite ready. We waited a half hour before we got on our way

GARY M. 
Rating:
1.0

The location opened late. It is also an Oil change facility. Despite being the first customer...at lease 25 minutes of the 40 minutes it took to turn in the 26 foot and blankets were due to other customers being taken care of. I was told at my renting location that as long as the tank was at 1/4 full I would be fine...the turn in location first stated the gas was empty and I had to show Debbie how to read the gas tank. Then she charged me a gas fee of $14 after she couldn't even read the tank??? I won't ever recommend this location to anyone...frankly compared to my last rental with Budget...Uhaul could learn a lot by improving customer service, teaching folks how to read gas gauges, etc.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
3.0

So when I reserved my U-Haul I was told that I could pick up the truck at 630 am. I had arraigned a ride and got there at 630am. Every time I clicked check-in it stated that it was for hand delivery and I must return at 8am. When I returned at 8am the person at the business offered no apology or reason for being unable to retrieve the vehicle at 630. Also the key was still inside at this point so it appears was never intended to be picked up via the website.

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

Dyanne E. 
Rating:
5.0

It was great, no issues here

Shannon S. 
Rating:
5.0

These guys went out of their way to make this work for us. Thanks

james W. 
Rating:
4.0

The trailer had some smut in it but not much. They had trouble with the check in process and didn't let me drop off where I wanted. But all in all it was good!

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jared I. 
Rating:
1.0

Overcharging me when then U-Haul was returned within the same day I rented it but I'm getting charged for an extra day and extra gas

tearsa L. 
Rating:
1.0

Customer did not leave a comment.

Mona R. 
Rating:
2.0

There was water on the floor of trailer.... the trailers breaks were inadequate (weak),,, it pushed my truck further than expected... I am an experienced semi truck driver,,, I know about towing trailers. I complained to the renting office when I picked it up,,, I was told the the operation was normal,,, very rough towing...

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Rating:
5.0

Very helpful and friendly. Would definitely use them again.

garry W. 
Rating:
2.0

Truck needed tie rod ends and was unsafe to drive but we were fully loaded and on a deadline so we babied it.

Jean M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Make sure roll up doors work on trailer

Alan H. 
Rating:
5.0

Rented two trailers 6x12 was great but needed tongue jack to heavy for 60 year old to pick up . 5x10 did not get to use roll up door not close At all ????????

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Akin A. 
Rating:
5.0

Nothing.

robert F. 
Rating:
3.0

Arrived prior to web-listed closing time. Unbeknownst to us, proprietor had changed closing time, listing same on a sheet of paper on the window/wall. We were “now” there at closing. Proprietor was more interested in counting his till and closing his business than closing our account. Rather unprofessional.

John L. 
Rating:
5.0

Customer did not leave a comment.

Jan F. 
Rating:
3.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

ROXY S. 
Rating:
3.0

Assist in the hookup of the trailers.

Henry N. 
Rating:
3.0

There was debris in the bed of the truck when we got it. It had not been swept out by the previous renter or rental staff. I didn't see it personally but my husband said he had to clean out the bed before we loaded the truck.

Ruth D. 
Rating:
4.0

These Folks were very Kind and got us going in no time thanks to us pre-registering online. It made the Pick-up go real fast and error free..

Brenda B. 
Rating:
3.0

Customer did not leave a comment.

Adrienne A. 
Rating:
3.0

Nobody there in Sunday

Jon B. 
Rating:
5.0

The back of the truck was spotless but there was ash in the ash tray and dog hair covered the passenger seat.

Keith P. 
No reviews have been submitted for this location.

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