Customer Reviews for Central Auto and Transport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Auto and Transport

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Robert C. on

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Had transmission issues with vehicle and was only able to get 1 trip out of 2 moved, after truck revved up and almost caused me to go into major busy road and almost cause accident.

Jeffrey K. on

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Lindsay Y. on

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The extra equipment I reserved wasn't in the truck when I picked it up.

JOHN D. on

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Yang S. on

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John D. on

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nichole H. on

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They over charged me and I called about it and then they over charged me way more and then I called back and they said they'd call me back in a few and I never heard from them again

Karoline K. on

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We arrived for pick up before the office was open. We planned on using the mobile pick up option. The truck we were scheduled to use was boxed in by other rental trucks and we were unable to get to it. Furthermore, the office had never put the rental keys in the early pick up lock box. We had to call the “on call” person. We had to wait for the office staff to meet us. He was smoking a cigarette while getting our rental truck. He quickly left and did not make sure we were all set with the rental. This whole experience could have gone so much more smoothly if their staff had made sure all the plans were in place when they closed the night before. We also requested a dolly, which we were charged for and they did not include. We were not satisfied with the process. The truck rental was fine and clean enough.

Julia R. on

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The shop was closed when I arrived at my guaranteed time. I had to call three different people to sort out someone opening the shop to get me my truck. The man did not go through anything with me. Just had me sign and grumpily handed me the keys. I would not recommend.

ELIZABETH T. on

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Great service..very flexible to customer needs which is appreciated! Thank you

Joan B. on

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John D. on

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Always polite and prompt.

Christopher R. on

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robert L. on

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bill F. on

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Cost was higher than I anticipated. Advertising on side of truck was misleading. I.e. in town vs Dailey rate.

Joseph D. on

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This location was not the location that our u-haul pick up was confirmed for. We had to drive an addition hour to pick up the truck. It was extremely inconvenient. When I questioned Worcester U-Haul why we had to drive from central MA to CT when we had a Worcester pick up confrimed, we were told "take it or leave it". That was disrespectful and poor customer service.

Joann F. on

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Samuel I. on

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Wow, the regional dispatchers in the Plainville Scheduling Office have been exceptional in helping with this rental. They were so very helpful in finding a truck to move my son from one location in Boston to another in Boston on a weekend when we could not find a truck in the greater Boston area and were told by the Boston area dispatch that there were no trucks available. Even with a number of location changes in the locations in Connecticut, where we live, the regional dispatcher office staff were incredibly help and so pleasant. I know I spoke to Emily and Cindy and I am sorry I did not get all the names. The truck was outstanding, new clean and well equipped. I was a little unsure how to handle the tolls in MA so I grabbed my transponder out of my vehicle. Hope that works. Well done UHaul! The company at the highest levels should know of the fantastic efforts of these professionals. Sincerely, Sam Izzarelli

Lindsay Y. on

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BRENDA F. on

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Have e person your working with doesn't have a butt hanging out of there mouth

Beth W. on

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Vivian R. on

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My experience was unsatisfactory. My original rental was out of Ellington , CT @10:30a on 8/1. When I arrived there was no truck for me bc the previous rental kept it longer and it was not updated in system. I was sent to another location Ashford CT 20 mins away and the reservation had not been transferred so a new reservation had to be made. I had a truck but had to return it much sooner. I was assured that I will not be charged for a one way drop off but then I was. I was supposed to be charged only $109 but was charged $199 which was ridiculous! When I drop-off I had to wait 30 mins for office to open. Overall my experience was terrible so Im asking for the following Reimbursement/credit for $50 guarantee for truck not being available as promised I want the mileage and charge per mile be reduced as well. Im also calling Uhaul as well to voice my dissatisfaction with the service.

Dana S. on

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Charles T. on

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dianna M. on

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Mike was very helpful and friendly.

Jessica J. on

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Kathleen W. on

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Employee was not there for our 9am reservation and arrived 30 minutes late. He was also very rude. I recommend customer service training for this site or a new employee. When he finally answered his phone he was clearly asleep.

Leann M. on

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Customer service was great !! I would def rent from them again and highly recommend them to anyone !!

WILLIAM C. on

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Harold H. on

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Jianping C. on

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No one was available at the pick up time but the person called me for changing the time. Another person supposed to call me but didn't call at the time and called later. A lot of confusings.

Kelly D. on

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Nicholas M. on

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