The guy who runs this location is very competent but usually very unpleasant. I have dealt with him at least six times, always grouchy, no sense of urgency, occasionally angry. This is not about him- I wanted to use a different credit card at checkout than the one I used to reserve online. I was told that is not possible. Extremely irritating and why not? Doesn't make any sense.Jeffrey W.
Customer Reviews for Chicago River North
(U-Haul Neighborhood Dealer)
Chicago, IL 60654
Services at this Location:
- Mon-Thur: 8 am - 4:30 pm
- Fri: 8 am - 5:30 pm
- Sat: 7 am - 5:30 pm
- Sun: 7 am - 11 am
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott W.
Not helpful, took 45 min to return a Trailer. Then they charged me $20 for after hours drop off and the receipt said I returned at 7am the next day. Had to spend another 45 min calling to get the charge reversed.Kylie M.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Emily L.
Industrial location with a guy shouting instructions from a trailer window. Pretty odd.ROBERT D.
Customer did not leave a comment.Willie W.
Customer did not leave a comment.Becky A.
Fill up the tank so you're not giving customers empty trucks when we already have enough to worry about on a moving dayMadeline G.
Customer did not leave a comment.Hector G.
Customer did not leave a comment.Austin C.
Customer did not leave a comment.Melissa B.
there was a glitch with the app and through the process of the pick up via your app it said "network not available" and bypassed the screen with the code for the lockbox. we had to wait 30 minutes to get someone to help us on the phone.Allison R.
Customer did not leave a comment.Madison G.
Customer did not leave a comment.jordab J.
Customer did not leave a comment.Brittany B.
Customer did not leave a comment.Duane L.
Customer did not leave a comment.Brandon J.
Customer did not leave a comment.Brendan P.
Changed towing equipment on meDAVID R.
My reservation details were not clear. For example rented a dolly but had to go back to pick it up.Jackson P.
They charged $10 to park my vehicle? Really? The truck has not had an alignment in who knows when, it pulled very bad on the road, not fun to drive at all. I swept the vehicle out when I was done and swept out everyone else's dirt and nasty stuff left in the truck. The guys here were very abrupt, almost yelling at me to park the truck way in the back where I got it from. It looks like there are a ton of run down vehicles parked everywhere. The office is a trailer that looks like it is falling apart. Next time, I will go somewhere else. The U-Haul app is a joke. It would never take my picture when I dropped off. So disappointing!DANIEL F.
Ordered add on rental supplies (dollies, blankets) during my reservation and was told upon arrival that this location does not carry supplies, only trucks. We were incredibly disappointed as we were counting on using the equipment we had ordered to have a smooth moving experience. Uhaul should not advertise add on rental supplies if it is not even available at that selected location. Very misleading and unprofessional.Hunter M.
Customer did not leave a comment.Madaline H.
The mobile app didn't work. The website didn't work. Tried calling support got stuck in line for 30 mins before I gave up. Eventually a uhaul employee came to his trailer and was able to help me. Almost lost my move-out/move-in window at HOA. So much unnecessary stress.Aleksejs C.
Fast and easy drop offPAULO M.
Customer Service was very poor. Clerk at desk was very rude and impatient.Marwa M.
I dropped off the equipment two days early after driving from Florida to Chicago, the location never processed it, it took 3 phone calls to customer support and 3 chats before it eventually was closed a day after the due date. Terrible service from the location but mostly from U-haul customer supportGiacomo G.
Answer my claim for dispute since uhaul has made a mistakeNicholas R.
I have used this particular U-haul location at least two other times before. I would park my car there since there is a GIANT open space. However this time now I was told I had to pay $10 for parking. I wasn't told about this when booking the reservation nor did it mention it anywhere in the email confirmation. I didn't have time to adjust my plans and was forced to pay, even though I live less than a mile away. The fact that tow trucks are just â€œcircling aroundâ€ the lot is false. Tow trucks need to be called to come and remove a car. I felt taken advantage of and won't be using this location ever again.Amy F.
People were friendly but somewhat unprofessional. Very very few moving items in stock. Truck was dirty.Sheila R.
Customer did not leave a comment.James G.
Customer did not leave a comment.Scott T.
beyond infuriating process to get my truck. the website crashed so many times i lost count, it would also just no load anything i typed in (name, address, even just hitting â€˜continue') and it was a horrible affair all around. i do not ever want to use uhaul again because of this experienceMadison G.
Customer did not leave a comment.Ronald S.
We had such a great experience with this rental. The rental agent let us pick up the truck early and was super helpful and flexible. Would definitely go here again!Pam T.
Customer did not leave a comment.Michael H.
They gave us a 10 foot truck instead of a 15 foot truck.Derrick R.
They charge $10 plus tax just to leave your car while you move your belongings with the truck you just paid to rent. And if you want to leave the uhaul truck overnight at the location they charge $25. Never have I ever heard of such a policy.OLIVER G.
Charged me $10 to leave my car there even though the lot was massive. Also there was no real service like I've seen at other uhauls. My order wasn't ready when I got there and I was just handed a set of keys and had to go find the van among over a dozen other vans. Just not a good experience overall.Andrew M.
Inspect the vehicles with the customers - especially if requested (when open). I was charged (and then refunded after I emailed pictures) for gas that I should not have been.Cody P.
The first truck we were told to use didn't start so then we had to wait in line again to get another one. Then, the agent helping us changed our drop off location without telling us and we spent over an hour trying to get someone on the line to help us change it back to our original drop-off location.Morgan M.
Trailer dirty on inside The bigger issue was in making the reservation, it was a cluster fuck. The website is very misleading in regards to the availability of product. And, my drop off location was changed without my knowledge. Overall a poor experience.Peter S.
Convenient pickup/return, hospitable staff.Joseph S.
Very rude staff. Took 3 days to say they received the trailer I returned.Timothy F.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Scott D.
There was a fuel charge that was not correct. I put in just under two gallons of gas before I dropped off the van and I see a fuel charge of one gallon of gas. I would have preferred having a discussion with the attendant on duty, but that never happen. Disappointed.Nick H.
Truck was very dirty! Food wrappers left from previous person.Katherine Elizab M.
GREAT interaction as I was welcomed back as a previous customer! Great customer service!Michael G.
You don't need to improve anything in this location I really enjoyed the service it's was very very niceRAMANZANI K.
The representative that â€œassistedâ€ us was rude and unprofessional. We reserved a furniture dolly with our reservation, they didn't have any available upon arrivalâ€¦. A simple phone call to make us aware would have been appreciated. We were then given a uhaul with a super low tire pressure along with a message on the dash stating the tire pressure was low. We notified the representative, he proceeded to say uhaul is aware and you should be fine. I'm not sure if uhaul is aware but we live in Chicago pot hole city that is such a safety hazard for your customers to be put in a vehicle with noticeable issues. The representative REFUSED to give us a different vehicle stating they were all reserved. There were 50+ vehicles in the lot â€¦.. but okay, sure thing.Tiffany T.
Truck was dirty inside, had much less than 1/4 tank of gas and the oil change engine light was on. When I requested the truck be exchanged for another I was told noKimberly E.
Staff at the location was very kurt and largely unhelpful. Also, even though I booked 2 dollies and a furniture dolly, the location told me "oh we don't do dollies". I had to drive the 20-foot truck to a home improvement store and rent that additional equipment myself (and pay extra hourly) for what I thought U-Haul was going to provide. In addition, on returning the truck, the truck return website was down and the mobile app wouldn't let me upload photos to confirm my odometer and gas level. I sat in the parking lot on hold with customer support for 30 minutes (nobody ever answered) before I eventually just dropped the key in the dropbox and left. The location was definitely one of the worst ones I've ever used, and the U-Haul drop-off experience really let me down this time.MICHAEL C.
It was awkward that I contacted u haul to ask if straps were included in the rental and they said yes, but when I arrived, I was told they are not included and didn't have any. You need the straps to make a motorcycle trailer actually functional. After threatening to call u haul customer service. Magically they found straps and said they don't normally offer them because people steal them. It was a very strange interaction.Brent B.
No parking available on site. No furniture dollys available despite reservation. Will book from a different location or rental truck provider in the future.Jackson H.
Horrible customer service. Did not have the moving equipment that I ordered. Put the wrong return date on my receipt, and I now U-Haul is trying to charge for me for tolls after I had already returned the truck.Jeremy B.
Office not be in a portacabin. Great staff. Larger store needed to browse towing and packing equipment and tools for sale.Amer Z.
The self service pick up and drop off was extremely difficult and hard to use. It took us so long to figure it out and the guy was there when we got there and wouldn't help us. Get a better system.Mitchell M.
I had reserved two dollys and furniture pads. None of this was available when I arrived. My truck had broken glass all over the bed and trash.Cassidy H.
On-site UHaul person was very helpful with my rental.Michael K.
I reserved a truck from this location 2 months in advance with two dollies and furniture pads. I arrived to be told they would not have dollies provided for me which I had already paid for, which also made my move a nightmare due to the fact that I didn't have any other means provided to assist with my move. No apologies were made, and no explanation given.Brandon M.
I called Uhaul yesterday and left comments with personnel. My pick up and next 15 minutes were terrible and I would like to be refunded. When I picked up the truck and started driving, the latch came undone and the dolley flew out. Very dangerous. could have seriously hurt someone. Was on highway so had no way to turn huge truck around and get it. And, there was 3 inches of snow on bed of truck, so it took about an hour with tons of equipment to mop and sweep and get it all out, which caused my movers to stay late and another 500 for me. Please email jddsweeny@gmail to discuss, instead of this comment box which is ineffeicient. I should get some sort of refund those this. it was so bad and caused em great inconvenience.Joseph S.
Customer did not leave a comment.Justin S.
Reprimand the person in charge that day January 18 2022 at 1pm. Lying about the amount of gas and lying about the milage on the vehicle. When confronted with a photograph of the gas gage and the milage he told me: "I will adjust the contract" which he never did. I then said to him why is there only 1/4 tank of gas, is it my job to fill the tank up? The man replied:" I drove on a1/4 of a tank from Indianapolis to Chicago". Our actual milage was 127 miles on a 1/4 tank.Craig A.
1/3 tank or gas to start?james F.
It's feels like it's kinda of a gypsy operation. Staff was rude. Yelled at me for not wearing a mask when none of the staff was wearing one. But they did have my reservation and went smoothly from there.Kevin D.
More inventoryAustin H.
Worst experience I have had in my 23 year life. Terrible, Terrible Terrbible and twenty more terribles. Will never use U-Haul ever again. Seriously, the single WORST experience of my entire life.Thomas W.
The parking lot was covered in ice and I fell flat on my back when walking to the truck. There did not appear to be any attempt at salting or mitigating the slipperiness of the lot.Lawrence T.
After receiving the vehicle, I informed the attendant that the gas tank was not full. He told me to just bring it back at the level it was at when I picked it up. I actually brought it back with slightly more gas than it started with and again informed the attendant of that when I returned the truck. I was emailed my receipt and saw that I was still charged for 2 gallons @ $10. What else was I expected to do to communicate this and prevent from being overcharged?Stephen G.
Customer did not leave a comment.SERDAR G.
Customer did not leave a comment.HANNAH RAE K.
Customer did not leave a comment.Anna P.
The van rental was great. On the website you can add on dolly rentals for this locations, but they don't actually have any other equipment to rent there so I was unable to get the things I had expected.Mallory M.
The self pick up service can be improved a lot. I had to wait almost an hour to get the keys and start the van. The instructions for verification process are not at all clear. While adding an alternative contact it didn't mention anywhere that it needs to 2 contacts. Since I added only one, it didn't verify me and I had to wait for a long time on hold on call. Live chat customer service agent was the worst. I can specifically remember the agent named Vickie who was not at all helpful nor did he seemed to be willing to help. I hope he gets proper training. Also the agent named Alexyss who called to verify should have atleast told on call that 2 contacts are needed. Instead she verified first contact and disconnected the call and then said information cannot be verified and ended the chat session. This is not all a good customer experience for someone just wanting to start a van.Shreyas S.
Customer did not leave a comment.Yuan G.
Darks no lights. Doesn't feel safe at all at night. Very hard to see to dial combo on lock box. Van pretty dirty.Zachary A.
Not sure if this can be improved for the next customer but I could not access the U-Haul website for mobile return on my iPhone, even after attempting multiple methods to do soâ€”Googling â€œU-Haulâ€ and clicking on the official U-Haul link; clicking the link in both my reservation and return reminder emails; and also typing in U-Haul.comâ€”so this delayed my return check-in time significantly but *thankfully* my guests offered their Android phones that had no problem connecting to the U-Haul website. Based on previous U-Haul experiences and most of the reviews for this location, i expected to have an incredible amount of frustrating issues lasting at least 45 mins just for reservation pick-up. But to my surprise (and also my guests'), the attendant at the counter got me in and out of the place in less than 5 mins!! He was also super friendly and answered all my lingering questions! His coworker was also very kind and helpful! I would try renting from this location again if I had to in hopes of having another great experience :) the only thing I was worried of was that at pickup the guy told me to park the truck where his coworker pulled it out from but upon returning, there were trucks already parked in that area so I had to park a few spots down from where it originally was pulled out of.Zoe V.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.MARK D.
Although it was efficient for returning a truck, It was a minimalist setup and not overly inviting.Chris M.
Great service................Kenneth P.
The truck worked well and easy pickup process but the individual at the location was very rude and made us pay them cash for parking when they did not alert us beforehand where we were able to park during the rental even though they said they watched us.ALEC B.
My gosh, this first time rental experience was way easier than I thought it would be! The staff were so very friendly, courteous and quick. I rented just the right size truck, got my move done, and returned the truck.. I'll always trust the UHaul name!Latisha P.
Truck was clean, in good working order, 1/4 tank of fuel, and available quick for my reservation. It certainly met my expectation. The staff was OK... During my return a few hours later, I backed in the truck in the exact spot where I picked it up, having fueled 2 gallons for 8 miles driven (I think it was below 1/4 tank when acquired). I walked into the office, the clerk asked if I was picking up a truck, in which I said, No, I'm returning. There was a van that someone pulled up directly in front of the rental office. The desk clerk, then barked at me and said that's a not a good spot to drop off the van. Of course, I responded that's not my vehicle. Rather than apologize and say Sorry sir, I assumed that van was your return... he just ignored the attack. All good, but would have been nice to say Sorry. And when I picked up the truck.. Good Morning, etc. A little friendliness goes a long way. I felt I was retrieving a vehicle from an impound lot, rather than a U-Haul rental office.Steve C.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.Zachary J.
This was my first timing using their services and it was easy and no stress. I will use them again!Christy W.
Very professional.....................Kenneth P.
Customer did not leave a comment.Dacian R.
Customer did not leave a comment.Grant J.
Employees were not helpful at all; rude and disorganized, they provided no paperwork; and when returning the truck I along with a few other customers were waiting inside Uhauls shop with no employees present for greater than 10 minutes. Both employees left the store unattended and there was no note or number to call.Paul D.
I added fuel to it's previous level. However, Uhaul still charged me fuel fee.Li-Bin C.
Customer did not leave a comment.Reagan J.
The individual took care of me quickly and was very professional. I will rent again from this location.Kenneth P.
This location felt extremely unsafe especially for after hours pickup. Add lights or cameras or an attendant. Was not a pleasant experience.Paul C.
Long wait. Allowed me to order moving blankets online, but when I went to pick up truck I was told they dont have moving blankets at that location. Truck had a bunch of plastic wrap and trash from a prior move in bag where blankets should have been. Long wait and staff was not nearly as professional as other uhaul locations I have been to.brennan M.
Customer did not leave a comment.Ben M.