The location was unaware of a truck being available. The wrong truck was made available based upon online registration. I had to pay more for a larger truck after the requested vehicle was unavailable. I had to wait 1hr beyond the pick up time for the location owner to arrive and process my rental. On the whole? Terrible experience. The only positive is that the truck functioned. Won't be using U-Haul again.Gerald W.
Customer Reviews for City Hub LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.Yuvonka G.
Be more specific on return times and not tell the customer you just have to put something in the blank. Then charge for a extra day when I was under the impression that you just had to put a time because that's what it asked for!!!NICHOLAS E.
Hire a staff.WILLIEMAE B.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Anita K.
Customer did not leave a comment.paul L.
Customer did not leave a comment.Lannie P.