Customer Reviews for Community Self Storage Voss
(U-Haul Neighborhood Dealer)

1,258 reviews

2101 S Voss Rd   Houston, TX 77057

(713) 465-1430

Location Hours

  • Mon-Wed: 9:30 am - 5:30 pm
  • Thur: 9:30 am - 5 pm
  • Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 1/23/2022: Closed
  • 1/30/2022: Closed

Services at this Location:

Contact Us

(713) 465-1430

2101 S Voss Rd
Houston, TX 77057

Services at this Location:

Location Hours

  • Mon-Wed: 9:30 am - 5:30 pm
  • Thur: 9:30 am - 5 pm
  • Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 1/23/2022: Closed
  • 1/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very good service

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

jinhee P. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

The truck was the worst one I've ever rented ! The tow equipment button was on, the truck only would go about 20-30 miles an hour and when you tried to take off it was pulling back. I did not even go 1/2 mile and had used 1/4 tank of gas. The battery lite was on the entire time. I only did one errand and was exhausted so back I went got gas and when I got back to u haul there was a moving van blocking the entrance. Around the block using more gas & miles for no reason. I was only gone for about 1 1/2 hours so quite an expensive trip. I called the store to let them know what was going on and was told if you break down we can not come help you. Every experience there has been good up until now. But today a total Waste of my time & money!

JUDITH S. 
Rating:
3.0

Maintain the trucks mehn, fix those trucks to avoid accident

BABATUNDE A. 
Rating:
5.0

Customer did not leave a comment.

Omar H. 
Rating:
5.0

The woman there was so rude please give her a curse about how To be nice with the client

NIZAR S. 
Rating:
4.0

Customer did not leave a comment.

ALI E. 
Rating:
5.0

Absolutely nothing !

Robert P. 
Rating:
1.0

Truck not available for full time. Very rude manager.

CRAY J. 
Rating:
5.0

Customer did not leave a comment.

ERICA S. 
Rating:
5.0

NA

ZAID HIKMAT THAM A. 
Rating:
5.0

Customer did not leave a comment.

MYUNG Y. 
Rating:
5.0

Customer did not leave a comment.

PRAMOD B. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED D. 
Rating:
5.0

Keep up with the good work. Thanks

MANUEL P. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE L. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

NANCY W. 
Rating:
5.0

The lady that help me was so knowledgeable that she made the transaction fast and easy. She is so friendly I wish I did not forgot her name. But, you have to check the truck because, my driver was complaining about the break and it has staggering motion. But, anyway we made it.

Eraclea O. 
Rating:
5.0

Nada me parecio todo en orden

MARCELO S. 
Rating:
4.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

The staff were particularly pleasant. Everything went well. The equipment was a bit worn, but worked perfectly well. Checking out the equipment was precise and left me feeling comfortable

DAVID CHARLES P. 
Rating:
2.0

The light in the interior of the cargo area did not work and I had to load the truck in the dark. The latch of the rear door got wedged above the rubber stop at the top of the rear opening. It took me 30 minutes with a crowbar and hammer to get it unstuck, otherwise I could not drive the truck after fully loading it. I reported the issues to the rental location and they acknowledged the issues were legitimate mate, but said they were not authorized to make any adjustments to my bill for the inconveniences. I am not sure I want to rent from U-Haul if they will not stand behind their product. To do nothing was quite offensive and cavalier.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

DENZIL L. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

FREDDY O. 
Rating:
5.0

Customer did not leave a comment.

AVIS O. 
Rating:
5.0

Customer did not leave a comment.

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

The personal of the office is fantastic Thanks

GERMAN C. 
Rating:
5.0

Good service

GERMAN C. 
Rating:
4.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Very nice ladies there ! Very helpful

RAMSEY C. 
Rating:
3.0

When I picked up the truck, I was told that I have 3/4 of gas in the truck. I returned it back with the same , but was charged two gallons of fuel! Whoever there that reads the fuel gauge , should have very good eyesight! I did not like it!

FEREYDON B. 
Rating:
5.0

Customer did not leave a comment.

Casey W. 
Rating:
5.0

Customer did not leave a comment.

JASMINE E. 
Rating:
5.0

Perfect service thanks I will recommend you.

aura M. 
Rating:
5.0

Thanks I'm very pleased with the service

STIFINA E. 
Rating:
5.0

Customer did not leave a comment.

Diana A. 
Rating:
1.0

The truck had a loose tire. Big safety concern especially that our friends were driving the truck and had to call road assistance to fix it. Delayed our move for a full day and since that we tried to call endless times to file a complaint but the line will hung up after the recording instead of transferring to a real person. Awful

Hussam F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Nahir G. 
Rating:
3.0

The pick up time 9 am was changed to 9:30 am by Uhaul in the morning of pick up. Moving help arrived to my apartment at 9:20am, I told them to start the clock. The location is actually not opening before 10am. One employee decided to assist. The truck was parked in a snug/tight fashion, I was afraid to break the mirrors. I had a stressful experience.

AYSE O. 
Rating:
5.0

Customer did not leave a comment.

CHANUTELL R. 
Rating:
5.0

It was a good service, truck was ready when needed and all the other things. Thanks.

Kevin P. 
Rating:
3.0

Issues with mobile phone app. Pictures on system outdated. Unreported damages on system. In attempt to log damages, system froze. When reported was instructed not to worry about inspection and to take truck. No assistance was offered to walk to manually inspect vehicle with me. Truck had sluggish brakes. During middle if rental, had trouble starting truck. One last comment, do not like new segmental rental terms. Felt rushed. Terms did not seem fair and felt like uhaul taking advantage. Negative experience. May effect my utilizing uhaul in future.

ROBERT L. 
Rating:
5.0

Cab had used tissue and other trash

Kathleen M. 
Rating:
1.0

I don't know if I've EVER received this poor of customer service. When I arrived at the location, the online check-in wasn't working so I had to go inside and check out my truck/equipment manually. I waited AT LEAST 40 minutes before I was even helped by an associate. By the time I was finally assisted, I had to convince the associate to adjust my rental time to allocate for the HOUR time difference for which I actually received my truck/equipment vs the time I had actually rented it for. The equipment was supposed to be in my truck waiting for me but after I was finally helped, I had to personally take the equipment from inside the location and put it inside my truck. ALSO once I was given the keys to the truck and I asked an associate where it was parked (they had been walking other guests to their trucks and assisting them in their initial inspections, etc), the associate had the gall the shrug her shoulders, tell me to look for a "boxy truck" and then walked away from me. I will never go back to this location again.

BETHANY B. 
Rating:
5.0

very nice and professional

MONICA D. 
Rating:
2.0

Thé equipment failed, and the roadside assistance was less than helpful. Because the manager of community self storage did such a good job, I can recommend Community Self Storage the UHAUL Dealer, but not UHAUL at this time.

Jacques B. 
Rating:
5.0

Customer did not leave a comment.

ANOIR C. 
Rating:
1.0

I was having a reservation on the new transit truck and they give me a very old truck and so dirty and smells so bad Also I tried to talk to them so they can get me another one and they wasn't helpful at all Such a bad experience.

Mohamad S. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
1.0

Did not have my reservation in system even though I had an email verifying it. The Uhaul website for scanning my drivers license didn't work. I hate Uhaul. I've used Uhaul several times over the years, and I've literally never once had a smooth, problem-free experience.

JUSTIN N. 
Rating:
1.0

Uhaul let Someone use my credit card with my name on it, and not the scammers name, to pay for the Vehical

Pedro G. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

The attention was excellent.

JESUS F. 
Rating:
4.0

Reserved equipment was not put into truck as promised, and the oversight compromised my move given that I moved on a Sunday when they are closed, and the mistake could not be corrected.. Beautiful facility and helpful management prior to rental, but this was a problematic error.

Denni D. 
Rating:
5.0

Customer did not leave a comment.

FEDERICO V. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

it could not be better.

Reza S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Just keep the good work

JAMAL H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
1.0

Dirty. Had a horrible smoke smell. Would never rent from this location again..

DARRELL K. 
Rating:
5.0

The employees there were very helpful and friendly. Thank you for making my move less stressful!

CATHERINE D. 
Rating:
5.0

Pricing

Noe G. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Nothing

DAVID J. 
Rating:
1.0

My wife received bad and some type of bullying from the two receptionists desk because of her accent also, they refused to check the vehicle and asked her to go by herself to pickup it from back garage during the rainy weather

Rawaa A. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Great Experience! Thank you Elizabeth for your kindness.

ROSARIO M. 
Rating:
5.0

Very pleased with my experience with the company and Ms Elizabeth. Well done!

MATTHEW A. 
Rating:
1.0

The mobile app and website went down when we where picking up the truck we called and thaw system was down so we were not able to get the truck for an hour. Make us late to return the truck since we lost an hour waiting the the site to work. We were also charged for an extra time because of this delay instead of the reservation changing to reflect the time we actually got the truck

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Aliaksandr S. 
Rating:
5.0

Customer did not leave a comment.

MARVIN P. 
Rating:
1.0

This was by far the worst experience I've ever had to deal with. I reserved a truck for Sunday 4/18/2021 only to show up and have them tell me they can't rent to me because their entire system is down nationwide. Understandable, I let it go and decided to just come back the next day. However, this is when the real issues take place. When I tried to pay they had to run my card offline (which I'm assuming is due to their system being down yesterday) again that's understandable. My bank declines it for fraud and I had to call them and tell them to approve it which they did. She had to do the whole offline charge once again but then tells me that now she has to charge me an additional $80 because I can't spend less than $160 or some crap like that. Which btw I've literally never heard of before because the truck I rented was only $19.95 plus equipment, insurance, and estimated mileage which I said would maybe be a max of 25mi so my total only came out to be like $78. Why did I need to spend $160 to rent a 10” truck for a couple of hours??? Mind you at this point I had been in this store for like an hour and a half and at the time was the first customer. I was very frustrated and just wanted to leave because I still had to move so I told her to just charge it (she said it would fall off when the truck was returned) BUT she said it had to be a different card than the one she was using so my brother gave his card (which btw the payment had not fallen off yet and its been 2 days) they do the whole offline thing and finally we're on our way it's been 2 hours at this point. I had 4 hours to return the truck and will admit I kept it for a couple hours more but I definitely returned it that same night 4/19/21. Today 4/21/21 I decided to call them and ask what my final charge came out to be because I thought they would charge more for having it longer (which btw they don't) and my total came out to be $181 which confused the hell out of me. She broke down the charges for me which included having the rental for 2 days (which I did not) then they said I did 81 miles which is impossible because from U-Haul to my apartment its only 1.6 miles from my apartment to my new place it's only 5.4 miles and from my house back to U-Haul it's only a distance of 4.7 miles so all in all I did a whopping total of 11.7 miles or 12 miles if you will. Keep in mind I called this location 3 different times and talked to different people each time about my situation the first person refunded me for having the rental for the alleged 2 days she said she would call me back when she got the new total but never did. I got the email of the new receipt though and I saw charge for the mileage was the same so I called back and talked to a different person who then said well maybe they made an error and put 81mi and meant 18mi so she would adjust it for me after she check the truck again. When I got the 2nd email they only brought it down to 40mi which was still too high so I called once again and she explained that when they checked the next morning it read 40mi. I asked how do they calculate the mileage because it went from 81 to now 40 so what was I missing? Where did the 81mi come from? She didn't have an answer. She chalked it up to it being a system error which it very well may be HOWEVER this was the worst experience I've ever had and it was my first experience renting a U-Haul. I will never ever rent from U-Haul again this was such a ridiculous experience. I've never heard of anyone having this many problems with U-Haul before so I was surprised I went through all of this. If you do decide to rent make sure to take a picture of the mileage before and after and also always ask for an itemized receipt.

NOALANI B. 
Rating:
5.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
4.0

Help adjust the vehicles mirrors prior to leaving the lot.

DOLPH D. 
Rating:
5.0

Friendly staff. Truck pickup and drop off was quick and hassle free.

FORREST S. 
Rating:
5.0

Customer did not leave a comment.

Ethelyn Claire I. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

TIARRA R. 
Rating:
1.0

Unfortunately i cannot recommend this place. After using one of their trucks to travel 14 miles and re-fueling on my own 1.5 gallons i ended up receiving an invoice including 3 "extra" gallons from U-HAUL. How can you explain that a truck consumes 4.5 gallons to travel 14 miles???? it´s 3 miles per gallon!!! My best advise is to take pictures and do not leave the truck after hours to avoid getting rape. The customer representative Liz was not able to provide an answer to my question neither offer a refund for what´s clearly a reading mistake.

Eduardo K. 
Rating:
5.0

Customer did not leave a comment.

ERICA R. 
Rating:
5.0

Customer did not leave a comment.

Ozkan O. 
Rating:
4.0

Customer did not leave a comment.

OMER A. 
Rating:
4.0

Customer did not leave a comment.

ZAID HIKMAT THAM A. 
Rating:
5.0

Customer did not leave a comment.

REY R. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIMA D. 
Rating:
5.0

I didn't catch the names of the women who assisted me but they were absolutely fantastic. Excellent experience, very personable, very professional. Great experience!!

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY J. 
No reviews have been submitted for this location.

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