I think the company should chek out the truck after a week or couple of days to make sure it in perfect condition. in my experience is that the interior roof light was on.and interior has to be a bit more clean.Muhammad A.
Pronto Shipping & Packaging Services Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Houston, TX 77056
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- 4.0 Average Customer Rating
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We had a very hard time getting the key to the vehicle to work. We had to try the key multiple times before the vehicle started.Amber T.
I reserved a hand truck and a furniture dolly. Neither were available. Had I known, I would have booked through another location. Customer services was below average.Casey F.
It was an awful experience. The website was down for 20 minutes and could not get the truck in time. After that the parking lot was extremely narrow for this type of truck. Inexperienced drivers have no chance to reverse in this lot. When I was trying to return my truck the website was down again and I couldn't finish my rental. I didn't know what to do. The support didn't answer. And I was afraid of additional charges to come because of no charges appear in my statement and home screen page in my app. I'm really disappointed.Aleksandr P.