Customer Reviews for Discount Autos Inc
(U-Haul Neighborhood Dealer)

1209 reviews

124 Elm St   Cibolo, TX 78108

(210) 658-5931

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 658-5931

124 Elm St
Cibolo, TX 78108

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service and super friendly! Have rented there 3 times recently and will keep going back!!

Steven B. 
Rating:
4.0

Fair price We just got a bigger trailer for way less than this exact trip a couple weeks ago. Like 256 from 181, that's not fair

STEPHEN J. 
Rating:
5.0

The alignment was off pretty bad in the 26' truck that we rented. That makes for a real annoying drive for 1200 miles. It also smells like an ashtray🤮 when you turn the air on. It has definitely been smoked in!

Nathan M. 
Rating:
5.0

Nothing to improve; great service!

TANESHIA L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
5.0

We absolutely LOVE this location and the staff. We use this uhaul location quite frequently.

Sarah H. 
Rating:
1.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

I am still waiting on a manager to call me back regarding compensation for my serious inconvenience! No issues really with this particular location, but my overall experience with the company was not great. I had a reservation at the Austin Hwy location, and when I arrived they said the reservation was "somehow canceled." So I had to drove 20 mins out of the way to go pick up a truck from another location making me late for work. I still would like to hear from someone on this, to me it's unacceptable. NO EXPLANATION, just hey let me see if we can find u another truck, we are sorry

SALIM S. 
Rating:
5.0

Truck was clean and ready to go. Great service.

MICHEAL W. 
Rating:
5.0

Trailer pulled great...

WILLIAM D. 
Rating:
5.0

Staff was extremely helpful. Very knowledgeable and thorough.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

I like that the equipment was a newer model of vehicle.

TELISA H. 
Rating:
1.0

I was told I would get $5 off my truck sense I had to change from a pickup to a box truck and wasn't told I had to have a credit card for a pick up.

Chrisha H. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Pashanta B. 
Rating:
5.0

Very friendly and excellent service!

OVERLIN R. 
Rating:
5.0

Customer did not leave a comment.

Jasmyn S. 
Rating:
5.0

Friendly staff. Easy transaction.

Ruel L. 
Rating:
5.0

Customer did not leave a comment.

DARRICK WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
4.0

easy on hwy 78

DUANE W. 
Rating:
5.0

Prompt and helpful service

JESUS B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
4.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Inform the clients that they need to fill out a survey before returning the keys. I almost dropped the keys off without doing it, it was by luck that I saw the sign on the mailbox. This is my only feedback

Martina A. 
Rating:
5.0

Have someone on site to help with the pick up if trailers or trucks. Male or female every customer needs instruction on the equipment being used.

TERESA W. 
Rating:
5.0

We rent from this location every time and would highly recommend to anyone needing their services.

curt V. 
Rating:
5.0

Very nice and helpful, equipment was in excellent condition

CHRISTOPER L. 
Rating:
5.0

The only thing that I may suggest to improve is to have a no smoking policy inside of the UHauls. The one that we rented smelled like smoke and I am not a smoker.

BRIAN L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Don't charge for barely going over the mileage Especially when we didn't even keep for more then 8 hours

JEREMY BRENT B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Symeon R. 
Rating:
5.0

Great customer service and friendly staff

Randy M. 
Rating:
3.0

It was closed so I couldn't tell you about the staff.

DANNY B. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Excellent staff members.

KENDELL S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

You are doing your best for us already thanks for great service keep up the good work. 👍

IAN J. 
Rating:
4.0

2 different types of tires on trailer. Noticed by road technician and replaced.

REYNALDO T. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
5.0

Customer did not leave a comment.

FELIX M. 
Rating:
4.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

Nothing. Online check-in made the process very easy.

Donald T. 
Rating:
5.0

They were so awesome and nice! Couldn't have asked for better service.

Jake A. 
Rating:
5.0

Excellent customer service.

CHERI R. 
Rating:
5.0

Customer did not leave a comment.

LENWOOD S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Let the customer know the New turn in procedures. I almost dropped the key in before finishing all the tasks. Never knew I had to take photos of the fuel, cab, back area. I had to walk back out to the truck luckily I read the drop box first. I deserve a dang discount for my doing your work.

VIRLEY S. 
Rating:
5.0

have more equipment that go from destination to destination I ran into several offices that only had local trucks ..... other than that everything was good

ERNEST V. 
Rating:
4.0

Customer did not leave a comment.

VINCENT F. 
Rating:
5.0

I've rented from this same location before and they are consistently a good choice for me.

JODY C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

The service representative is who found me a trailer in NB. Without Her, I would not have been able to move

james Y. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

The absolute BEST service I've ever received at a U-Haul rental location. As long as I live in the area, I will always patronize this location. Wish I knew of this location years ago. All other locations should strive to operate as this business does. A+

MICHAEL D. 
Rating:
4.0

We always rent from this location ,always happy

ANTONIO G. 
Rating:
5.0

Quick and easy. Which is what I needed

BOBBY H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

XU Y. 
Rating:
5.0

Extent your hours of operation on Saturday to 8:00 am and close hrs to 6:00 pm.

JORGE V. 
Rating:
5.0

Trailer was dirty when I picked it up.

GRANT H. 
Rating:
5.0

No improvements, you guys are a well oiled machine. Everything flowed perfectly from the phone call to make the reservation to pickup to return. Thank you. All were professionals and I appreciate the smiles.

KIMBERLY M. 
Rating:
5.0

Continue what you're doing.

REFAD H. 
Rating:
5.0

Keep doing what you guys are doing.great place.

VINCENT R. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

The 24/7 checkin was annoying. The website was not easy to use and the person helping us via chat was not very responsive while we were on a time crunch. Thankfully after trying to get the site to work for over an hour, the employee at this location showed up and checked us in.

SARA K. 
Rating:
5.0

People were nice but the online check in and drop is what does it for me. Super easy and straight forward.

Frank S. 
Rating:
5.0

Maybe by opening earlier, like 0800 vs 0900. Starting at 0900 makes for a short day.

MYRON H. 
Rating:
1.0

Your people got the mileage and gas gauge reading both wrong.

ANDREW JOSEPH B. 
Rating:
3.0

There is no/little cell service at the location. Due to that, I was not able to complete the phone check-in and have to pay additional fee's. It seems to be either very flawed or a money grab. In regards to this issue, I will most likely not use this location again.

BENJAMIN F. 
Rating:
5.0

Awsome and friendly as usual. I always use the little trailer to hual my tool box around. They are fast friendly and awsome. Will be doing business with them in tbe future.

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JAMES JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

ARKADIUSZ J. 
Rating:
5.0

Customer did not leave a comment.

Jesus O. 
Rating:
5.0

Very helpful staff my first time renting and they w alked me through the process thanks very much

GREGORY R. 
Rating:
5.0

Nothing comes to mind, this place is in a good location, the staff is very friendly, I highly recommend them.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

RACHEAL F. 
Rating:
4.0

Customer did not leave a comment.

MONICA F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

FABIAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Great customer service! Friendly people.

Alejandro S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Easy to pick up and return.

JOSEPH SCOTT N. 
Rating:
5.0

Nothing, vert good staff, process very. Organized and efficient.

Larry M. 
Rating:
5.0

well, we are really disappointed in our treatment from corporate u haul abd probably our drop off location. The Cibolo pick up point for trailer was excellent as usual. our qualm is with corporate and drop off offices. we were stuck in San Antonio for quite some time due to the winter storm. We traveled to our destination as soon as hwys were safe to travel. when we dropped the trailor a gentleman there was aware of the roads being dangerous until the day prior to our drop off. he assured us that we would have no charges for any of the time it took waiting for safe road conditions. today we received a notification from or bank that we were billed an extra 60.00 for late return fee. the roads near Tyler were still laden with patches of black ice so we were lucky to have made it back without incident. we have rented from u haul many times since November but don t think we ll do it again if this is what they do for a situation that is completely out of our control. U haul corporate office was told that we slid off of SH 130 Toll rd after driving for about an hour abd only making it about 40 miles before we had to turn back to avoid risking oymur lives to fit into their parameters. Again nothing but good things to say about our original pickup in Cibolo on Elm St., just the rest of the places we dealt with.

STEPHEN S. 
Rating:
5.0

thank you for the rental of

jay S. 
Rating:
5.0

We found the equipment to be totally operational. It drove and handled very. It was a stress release amidst an extremely stressful move. I would use Uhaul the next time I have a need to move without any hesitation.

CLARENCE A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
4.0

Very friendly and helpful

ROBERT B. 
Rating:
5.0

This location is a must if you need professional, informative, knowledgeable, staff with up to date safe equipment and fair pricing. Thank you for your help with moving. You made this portion a smooth process during a stressful time.

CHANA W. 
Rating:
5.0

Nothing comes to mind, friendly staff, trucks were very clean and maintained. Outstanding location for me. I would recommend to friends.

RODNEY B. 
Rating:
3.0

Customer did not leave a comment.

REBECCA L. 
No reviews have been submitted for this location.

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