Customer Reviews for Dollar Mart
(U-Haul Neighborhood Dealer)

305 reviews

1721 Jane St   Toronto, ON M9N2S3

(416) 247-9994

Location Hours

  • Mon-Fri: 10:30 am - 7 pm
  • Sat: 10:30 am - 6 pm
  • Sun: 1 pm - 5:30 pm

Services at this Location:

Contact Us

(416) 247-9994

1721 Jane St
Toronto, ON M9N2S3

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 7 pm
  • Sat: 10:30 am - 6 pm
  • Sun: 1 pm - 5:30 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Shane P. 
Rating:
3.0

Can had broken windshield and was unclean and without a full tank of gas. License scan didn't work and proprietor was nic, but not helpful.

andrew P. 
Rating:
1.0

Nothing

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Shantel M. 
Rating:
1.0

Customer did not leave a comment.

MOHAMMADMEHDI M. 
Rating:
5.0

One of the sign lights was not working apart from that every thing was ok good run and very convenient

stephen A. 
Rating:
1.0

I didnt asked for any coverage, but this store added the coverage and sent me the bill. There is no proper parking at this location and vehcile is not clean abd very hard to open the back door. The truck is not in a good condition. Its very risky to drive in a way that the total body is shaking on highway. no wheel alingment. I would recommend not to go to this store.

Vishnu R. 
Rating:
5.0

Customer did not leave a comment.

FREDDY S. 
Rating:
3.0

Customer did not leave a comment.

MARK Q. 
Rating:
3.0

The staff were great but the parking lot and the truck were really in need of cleaning.

AMANDA M. 
Rating:
5.0

Good People

ALIA H. 
Rating:
5.0

The car I rented was quite dirty and with too dirty dog ​​hair

Mauricio A. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED N. 
Rating:
4.0

Customer did not leave a comment.

DAVIDW G. 
Rating:
3.0

The vehicle I got said it was clean but it wasn't, said it was full tank but it wasn't and there was no windshield washer fluid.

MARVIN S. 
Rating:
5.0

Really nothing to improve. All went well and the guy that was there was very respectful and very kind.

UBAH G. 
Rating:
5.0

Good costumer service .

RAMON G. 
Rating:
5.0

Nothing Vehicle was very clean and in good condition also good customer service

Atputhajeevan A. 
Rating:
4.0

Customer did not leave a comment.

BRIANH H. 
Rating:
5.0

Customer did not leave a comment.

CLEMENT W. 
Rating:
5.0

Customer did not leave a comment.

LEO A. 
Rating:
4.0

Advise the customer via email that the previous customer is not going to be prompt returning the van. It almost created a problem.

GABRIELE D. 
Rating:
5.0

Customer did not leave a comment.

Kawalpreet S. 
Rating:
4.0

The staff were courteous and very helpful. The problem was with the vehicle which was a new GMC van. The engine warning was on at pick up and the engine was running at low revs with a very loud noise. I stopped within a block and called the staff. He attended promptly and assured me it was okay to drive the vehicle. I was surprised when he called after dropping the vehicle telling me about the loud noise and the engine warning light. He said it was unsafe to drive the vehicle with all the noise. I reminded him about our conversation 24 hrs earlier after I had just picked up the vehicle. The vehicle was very clean. I will still highly recommend this location notwithstanding the technical issues with vehicle as I do not think the staff at the location were at fault on this issue.

OLAYIWOLAA K. 
Rating:
5.0

Customer did not leave a comment.

Dowayne A. 
Rating:
2.0

Absolutely Disappointed

FUAD R. 
Rating:
4.0

Customer did not leave a comment.

OLUWAPELUMIADEGB B. 
Rating:
3.0

The staff is very friendly and super helpful. However, the van is not clean. The seats and the cargo bed is dirty. A cable rack fell off.

ZHEN F. 
Rating:
3.0

Good service simple easy process to rent from Uhaul vendor. They were helpful and did the best to answer all my concerns. I was impressed that I was able to reach customer service late at night. The only thing I can say that was negative is that they should instruct you on how to lock the large door. It is that is not easy to lock the door in back before you rent it. You really have the slam it with a heavy force. In order for it to work. Other than that it all worked out ok . It is great way to save money during this difficult pandemic time. I appreciate that I will recommend this location for sure. I am a happy customer my first time using a truck rental company. I would use it again.

NADIAALICIA H. 
Rating:
3.0

The parking area was dirty with empty alcohol bottles, cigarette butts and trash: filthy.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

ALEX C. 
Rating:
5.0

Customer did not leave a comment.

JORGECARLOS R. 
Rating:
1.0

Customer did not leave a comment.

LEIGHTON C. 
Rating:
1.0

This is extremely unacceptable. I've use Uhaul many times in the past and this is my worst experience yet. First, I booked the truck my reservation was accepted then it got canceled few hours later because the truck is not available. Secondly, I chose the mobile option for pick up as it was provided by Uhaul as a pickup/ drop-off option. However, when I got there, there was absolutely no way to get my reserved truck because, this site don't do mobile pick up. Thirdly, when I returned the truck at 7:50PM, there was no way of returning it because, mobile drop-off is not working yet again. Lastly, I checked and noticed I was charged for late return when my return time was scheduled for 1AM. I returned the truck at 7:50PM, spoke to a Uhaul representative after realizing there's no way to return my truck. The representative said she will leave a note on my account that the truck was returned. Also, placed the key in IN THE KEY BOX. However, I was still charged for late returned/after hours return. Just an FYI, I had no issues with the staff that work at this location, but everything else was absolutely unacceptable 😑.

MORLONKELLON B. 
Rating:
5.0

Customer did not leave a comment.

KAMAL A. 
Rating:
4.0

The representatives were very friendly and helpful.

ANNAKARINA R. 
Rating:
5.0

Customer did not leave a comment.

JERMAINES W. 
Rating:
4.0

The parking lot is a bit tight. Might be better if parking was not allowed directly behind the u-hauls.

Paula S. 
Rating:
5.0

Air conditioning in vehicle did not work at all

Waheeb Q. 
Rating:
3.0

I had to clean the truck out when I got it.

Emilio S. 
Rating:
3.0

Customer did not leave a comment.

Andre M. 
Rating:
5.0

Good good

JUAN A. 
Rating:
4.0

Customer did not leave a comment.

KATTY M. 
Rating:
5.0

Nothing you were very helpful and considerate

KEITHA B. 
Rating:
3.0

They charged me $10 extra for extended time through the store and not through uhaul. They said it was a fee that I had to pay for extending my time.

Jose A. 
Rating:
2.0

-Telling ppl the actual price and not telling them to take the truck you'll find out later. UNACCEPTABLE!!!, -SANITIZE THE VEHICLE AFTER EVER USE!!, -ACYUALLY HAVE GAS FOR THE PERSON TO USE IT NOT FILL IT TWICE -PROVIDE A RECIPT NOT JUST PRICE!!!. Worst experience ever had!!

KASHIMA W. 
Rating:
3.0

I order two furniture dollys. and one utility dolly. Finally I compromise two utility dollys and one appliance dolly . I am not happy to know in last moment

FUNGTONG L. 
Rating:
5.0

Customer did not leave a comment.

LEOMAGNO A. 
Rating:
4.0

Customer did not leave a comment.

Isabelle D. 
Rating:
5.0

Customer did not leave a comment.

ANAR M. 
Rating:
5.0

Keep going like this is the best

VICHAN P. 
Rating:
5.0

I could improve keep the interior of the vehicle clean

German M. 
Rating:
1.0

The truck was absolutely filthy and smelled like weed. The cup holders and the seat were disgusting. I would NEVER recommend this to anyone. DISGUSTING

Sukhpreet S. 
Rating:
1.0

Absolutely dishonest and horrible service. Reservation clearly says $50 reservation fee will be paid if late. It was 25 minutes late. It also clearly says no uhaul damage insurance and yet they charged for me it.

Khanh P. 
Rating:
3.0

Customer did not leave a comment.

JOANNEM C. 
Rating:
5.0

The van was a bit dirty in the cabin....

CARMEN R. 
Rating:
5.0

Customer did not leave a comment.

JASONMELVINLEE L. 
Rating:
5.0

Customer did not leave a comment.

INSOOK S. 
Rating:
1.0

Customer did not leave a comment.

Ankush C. 
Rating:
1.0

This is the worst place you can rent a truck. The customer service is totally lousy, inefficient, the manager avoids delivering the truck in person for when you return, the manager tells you that the fuel is not in the measure that he delivered it. After that UHAUL charges you double the price for fuel when you have actually done it. In addition, the manager does not use the mask to exchange with clients and when I demanded that he put the mask on, he refused. In addition, the manager took 40 minutes to close the contract and give me the invoice. This place is a dump full of inept and unprofessional.

Roger H. 
Rating:
3.0

Customer did not leave a comment.

Monica M. 
Rating:
1.0

The truck was very dirty (like food wrapper on the seat dirty). Steering on the truck was non existent and driving it on the highway felt like driving a death trap. The pickup at Dollar Mart was just as bad. The attendant kept undoing his mask (covid) and at some point, he just took it off. I checked in online in advance but he redid the check-in from the beginning which took about 20 minutes. Only if there was an alternative to U-Haul, I would never use your services again. It's the worst experience everytime and the trucks you rent are scary and dangerous (you should consider maintaining them, especially the power steering. This is not the first time I've experienced this)

JEONG WEONALFRED P. 
Rating:
4.0

Fast and easy experience

Irvin P. 
Rating:
5.0

Customer did not leave a comment.

Jagroop S. 
Rating:
4.0

Training, training

mauro R. 
Rating:
1.0

Not clean Van have issue with brakes slowing my road and causing damage to my loaded item due to heavey shaking I get tickets on parking my car on locations even after i told that i parked my car Yes tickets refunded but i have to payed and hazels

IHABIBRAHIM H. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
1.0

Inconsiderate

STEPHANIEC B. 
Rating:
5.0

Customer did not leave a comment.

JAYKUMARHEMANTBH M. 
Rating:
3.0

They didn't have all the 'extras' I had ordered and I needed to drive elsewhere... it would have been much quicker and easier to have picked the vehicle up from the second location.

Tim L. 
Rating:
5.0

The service was good, the price was cheap and reasonable for the distance used. The vehicle was new and clean, the store reps were very helpful, overall great service.

ESMOND C. 
Rating:
1.0

Rental was scheduled for 5:30pm weekday with insurance Mobile Check system has some kinks to work out; np the keys were not in the vehicle unlike mention in the check in; Meh no big deal Went into the store and had to go through check in again; a little annoyed and now running late Take pictures of odometer gas; np Take my own pictures since i found large dent on passenger door and the wrappers/bottles/tissues/wood shavings that were left behind Leaving lot 5:50-5:55pm; annoyed Drop vehicle off, hand over keys to attendant and apologize for not fueling up truck; Next day, Uhaul charges my card almost $200 for dent damage passenger door, I speak with Vipeshan Shanthasivam, Area Field Manager to explain the time listed on the accident report reads 5pm which means it could not have been me, tells me its wrong it will be adjusted and sent back to me, then tells me that the vehicle was inspected beforehand and no dent was previously reported and camera footage shows no previous accidents in the lot by other vehicles. I decide to inform them that it is an interesting accusation considering that there is no footage and no inspection that indicates of anything happening to the vehicle but yet I was in the lot taking pictures of the vehicle with my phone while on company security camera but no one seemed to have noticed or cared to mention that when filing the initial report. Then after submitting the photos with the time and day caption, Mr. Shanthasivam said he would need until the end of the day to sort this issue out with the dealer. Misunderstanding or not, this is bad business, horrendous customer experience, and a disgusting way to steal people's money with lies/deceit. I would have been an innocent victim of a $200 charge that I did not deserve in very difficult financial times with COVID had I not taken my own precautions and ensured I saved them in case of emergency. Not a chance of a referral but definitely a detractor

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

Renjie Louis B. 
Rating:
3.0

My invoice was off. I waived the coverage but was included on my invoice.

MAURIZIO L. 
Rating:
4.0

Did not see any u-Haul signs and drove right by location until coming back and saw trucks. I do not have data on my cell phone so was unable to click links for the rental process. Did not like that the rep had to use their phone to take a photo of my Driver's Licence. Hope they erased the photo after from their phone. Front of the cab smelt like cigarette smoke and had garbage on the dash still.

CAROLYN B. 
Rating:
1.0

Customer did not leave a comment.

VICTORNNAMDI O. 
Rating:
2.0

I sent this email a week ago and recieved no response yet. Hello, I was wondering if someone could call me about the issue I faced from Uhaul. I booked my pickup time originally for Sunday at 10am (I still have the emailed receipt showing that) and I recieved a text (after hours) saying my pick up time was changed to 1pm without any negotiation or forewarning, and messed up my moving day plans with my movers. Please call me at 416-889-7197 so we can discuss the 50$ return I receive when Uhaul does this according to your policy online. Chris Tulini

GABRIEL Z. 
Rating:
1.0

I am appalled At the service I received. Not only were extra charges added without my consent but the store openEd 30 minutes late ... I was accused of giving the wrong number And the truck I was provided smelled of Marijuana and other residue. I will never use U-Haul again.

Anthonia S. 
Rating:
2.0

Hello, Our Uhaul was very very dirty inside. There was what looked to be cigarette ash and dirt all over the cup holders. Didnt seem like anyone had even given the truck a quick wipe down in a while, which is surprising, especially with covid. Also, we had filled our gas right up to where we had received it as and we were still charged for fuel. Thanks, April

GUILLERMOLEON S. 
Rating:
1.0

Stop sending email to me regarding this man renting uhauls. I have nothing to do with him. Remove my email immediately. This is not my first request. Should this continue I will escalate further and take necessary action to have my email contact removed from this person's contact info. I don't know him.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

SANDRO G. 
Rating:
5.0

This location is the best love it so much

juliet M. 
Rating:
4.0

The vehicle was very very very DIRTY and in their time of COVID Uhaul need to have proper sanitation protocols in place, there was no washer fluid in the vehicle which makes it very difficult to see in the night as the windscreen was so dirty. I will never go back to this location to do business and will consider other alternatives to renting Uhaul in the future. This was my worst experience with Uhaul.

ANTHONYCONSTANTI W. 
Rating:
5.0

Customer did not leave a comment.

MARYJANICE A. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
3.0

I selected a specific location during booking and it must has been updated when selecting different truck size because I was assigned to a different location 6km away from initial location.

Yassine J. 
Rating:
2.0

I booked the car for 4pm and got it at 4:30. The website says guaranteed booking but it's actually not true. There were 2 other vans outside but they said they cannot assign me those as it already booked. Well i also booked it and i am before them. The previous customer didnt return the car adni got delayed.

Pruthvi P. 
Rating:
1.0

They should read clear the contact before asking you money. He did charge me insurance fee after I clear mention I will used my own insurance. Now they telling me to call customer service before they can give me my money back. Before you talk to someone you can wait up to an hour.

ousmane D. 
Rating:
3.0

I had to clean the truck before using. Long time waiting processing the payment.

Emanuel R. 
Rating:
1.0

Was over charged for fuel, and they did not want to fix the issue. Just overall seem like they don't know what their doi g

Naeem C. 
Rating:
1.0

Stop over charging people by increasing the kilometres! The worst experience so far that I had to pay $89 extra for the kilometres exceed 150. I rent only for 6 hours. The kilometres were overstated by 40km. Is this how Uhual making money? I spoke to customer service and they done nothing. Will not use this service again!

Lakana S. 
Rating:
4.0

Should pick up the phone more often during service hours. But over all is convenience location for me.

hoang C. 
Rating:
2.0

main call in centre dont have update lokation info i was given wrong address (din't exist)

Jelena D. 
Rating:
3.0

Once I took possession of the vehicle there were used water bottles and used rubber gloves inside the van. The van was clearly dirty and had definitely not been cleaned let alone sanitized!!! Very shocking considering our present COVID 19 situation!!!

Tomoyuki M. 
Rating:
2.0

Customer did not leave a comment.

matthew P. 
Rating:
1.0

The person attending there is extremely slow. I even reserved for 9 and they opened at 10. but this was not the problem: the keys for my truck got mixed up I don't know how. It took like other 40 minute to find them and do the paperwork.. Also when I went to return the truck. it took other 30 minutes or so, because of the slow service with the other people as well on the line that were complaining because of this. I ask to pay with debit they said yes, but when they gave me the receipt, the payment was made with the credit card. A bad experience for sure. They need to do something to improve the service or I wouldn;t recommend them or go back there.

Norman O. 
Rating:
3.0

The gentleman was friendly but the vehicle could have been cleaned and sanitized for customers. Especially with this pandemic. Overall it was good.

tina G. 
Rating:
5.0

Customer did not leave a comment.

paula D. 
Rating:
3.0

I used the website to enter all my info (credit card), select my vehicle and any other additional items I wanted. I only wanted to rent the vehicle for $19.95. I specifically selected that I did NOT want additional coverage/insurance. I now see that at some point, without my authorization, this $15 charge was added... I will now have to waste my time to call in and get this refunded. A big blemish on an otherwise good service.

Nelson B. 
Rating:
2.0

Unprofessional Staff Took almost half n Hour

Manu M. 
No reviews have been submitted for this location.

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