Customer Reviews for Don Jerry X-Plo E-Z Sto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Don Jerry X-Plo E-Z Sto

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Gary B. on

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Customer did not leave a comment.

Kevin D. on

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Nothing to improve. The agents were friendly, professional, and efficient.

Kaylyn I. on

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Leaving NY was fine, once my uhaul got to CO it was a mess. Also customer service for the 1-800 number is not very helpful and are rude

Nicholas N. on

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rosemary B. on

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Excellent customer service. Fast transactions and friendly service. Definitely where I will be going for my future moving needs even though there are other locations throughout the city!

Lisa C. on

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From the location on Military Turnpike. There is not anything that could have been done to improve the quality of service I received from this particular location! Great Service!

Brad B. on

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Joni was extremely friendly and helpful. Went out of her way to make sure I had what I needed. A very good experience during a stressful time.

James S. on

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I removed the additional rental items from the website order and it showed as them not being on my order. When I went to pick up the truck they were showing as being ordered still. They did remove most of the extras because they weren't available anyway. We were charged for an extra dolly that was not in the truck. I feel that the dolly's should be included in the cost of the rental.

Imani S. on

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Extremely disapointed with uhaul service i have returned my trailer 2 weeks ago and im still waiting on my money return for my deposit on top of thatwhen i booked my reservation i got the run around saying i didnt reserve and then they didnt have a available trailer when i went to pick honeatly i want some type of refund cause this is rediculous

Danielle B. on

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Andrew H. on

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Kyle K. on

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Shipping and arrival notification of Uhaul was great. However pickup of our pod was terrible. I called 5 days in advance to setup a pickup. I was originally told there are no trailers in Plattsburgh available until aug 7. I said ok well can we pickup a trailer anywhere near Burlington and drive to pick up the box, I sat on hold for near an hour and then was told they had made some calls to neighboring Uhaul and I would hear back. I called back on the 31st and asked if they could look up my notes by phone number. She said there’s no notes on contract showing up for my number which was the only number given with this Uhaul order. I explained the situation she said oh I know who you are yes you’re good there’s a trailer in Plattsburgh for you. I arrived in Plattsburgh on Aug 1st to be told that my reservation has been bumped by some one not at the Plattsburgh location and our trailer left 5 mins ago. We can’t pick it up today. Then after another hour of waiting we are told they have a double trailer we can use. We moved our pod back to Vermont. We asked if we could then return our trailer at a Uhaul in Vermont, they said absolutely not it must be driven back. So we have to bear the cost of fairy and driving all the way back to Plattsburgh. Hours later I receive an invoice showing charges of 34$ for missing pads and 10$ for rental. Then a total charge of 551$. What is going on here? What kind of 3rd party companies are you dealing with? This is absurd, terrible experience. I will be using your competitors for my next move.

Connie M. on

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Tom C. on

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Staff was friendly and courteous. We needed a 15' truck and an appliance dolly and couldn't get the 15' truck anywhere but here. They tried to give me a regular dolly, but then comped us the price of it since we had to go to another location to pickup the dolly. It would've been great to have everything at one place so I didn't have to run around. The staff was nice about it, but it doesn't make the inconvenience and the running around we had to do any less

Mike S. on

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William D. on

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MIke S. on

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brian W. on

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great place to rent from

Shawn W. on

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Excellent service.

jim N. on

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Agent-knowledgeable, professional, courteous.

Jennifer A. on

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Dana R. on

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Very pleasant staff. Would rent from them again without hesitation.

boswell B. on

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Best service in town .

mike S. on

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brooke C. on

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We have used this UHaul location numerous times. Always excellent service, and the employees even employ their great humor, so it’s a “win,win”!

dan C. on

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staff went above and beyond to get me a trailer that would fit my needs,(not what I had ordered).

mike S. on

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Customer did not leave a comment.

Laurel C. on

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The whole process with U-haul was quick and easy online, the staff here was fantastic and helpful, and the movers that we used through the online set-up were the best that we have used! I will definitely be using this U-haul site again for my next move!

Kevin S. on

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Kodi G. on

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Couldn’t check in mobil told me to go Inside when the store opens at 7am, it was 8am and you aren’t open on Saturday’s. No direction on where the keys were. Found them in the truck, I took the truck @1230 pm. Returned it called to let you know it was back. Spent 20 minutes on hold. Then get a notification saying I picked up the truck at 2pm called and let you know I had already returned it. Piss poor operation, mobile check in sucks I’ll never use that location again.

Anita B. on

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I can't think of anything you can do to improve your service.

Maria S. on

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Ann G. on

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employees were fabulous. The UBoxes were great...stored items for a year everything was just like when it was loaded.

ALLAN B. on

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The lady at the counter was quick, friendly and and pleasure to work with..thanks a bunch