Customer Reviews for Downtown Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Downtown Storage

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David S. on

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Ashish C. on

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james B. on

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Joseph A. on

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eric S. on

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Basil P. on

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Guy that helped outside was personable and quick. Checked the back, mileage and gas...good to go.

James D. on

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Harrison R. on

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Sonia S. on

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Timothy O. on

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Super easy!!

Roy K. on

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Explain better the drop off situation. I was not told where i was suppose to drop it off. So I looked on the internet and found the closest one to me. Once i started the drop off the internet site said I was suppose to drop it off in another city which was 40 miles away from where we went to drop off. They had put the wrong city in of where the one way was going. After spending nearly 40 minutes on hold the U-Haul customer rep fixed it so i cold drop off where i was.

Rose D. on

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Devon S. on

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The guy was very nice he had brown hair and a short beard that helped me with pretty much everything and set up everything. He made things great!

Richard W. on

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Drop off was quick and painless.

Steven M. on

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Jrion C. on

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Luz A. on

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The equipment was clean . But need to ask customers if very thing was working . The air conditioner didn't work on the truck we rented

Courtney R. on

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Got charged a cleaning fee without any warning. It was one small spot where i noticed dirt in the cab. And gas was put back on the same mark but i was still charged $24 worth of gas.

Hollan S. on

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Scott C. on

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Dora M. on

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David N. on

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Bob D. on

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Guy at the counter was very pleasant, even happy. Acknowledged us, although he was assisting another customer. Told us where to park and that he'd be right out. PERFECTION! We were out of there in less than 5 minutes!

Jason D. on

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DARON H. on

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Sonya C. on

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The young red headed gentleman (can't remember his name) that assisted me was awesome. He was polite, courteous and timely. He was considerate and presented great customer service

Mickie D. on

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Dawn G. on

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Smooth transaction, no improvement necessary.

Vanessa H. on

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The customer service was amazing, I will use this location only for future Uhaul needs. Thank you

Denetrice W. on

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David H. on

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This location just falsely charge me for 5 "extra" days for no reason. I think they are trying to steal my money.