Stop charging fees for cleaning when I shouldn't be responsible for washing the outside of the truck.William M.
Customer Reviews for East Bay Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location where I attempted to get the vehicle was closed and they were 45 minutes late I had to pay my movers for an extra hour just for them to stand around waiting very unprofessional the vehicle was dirty inside the cabin and had less then 1/4 tank of gasgabriel B.
The people that work their does not know what they are doing. The van was beyond filthy. I took photos and made complaints to uhaul regarding this issue. This the worst experience i ever had with uhaul.Whitney H.
Customer did not leave a comment.Rhonda H.
No enough parking.Simplicio D.
Customer did not leave a comment.Ray K.
Customer did not leave a comment.Dericka F.
I absolutely love the service the guy was so sweet and nice I had a great experience and I appreciate your patience because I was running late but everybody was so kind Thank youâ™¥ï¸Shannon H.
Customer did not leave a comment.Silbiano R.
I waited 2 hours for a tech to fix a wiring problem. Than I went home and a couple of techs came at 10:30 PM. It wasn't fixed until after 10:00 am. It set my move back almost a day.Carol S.
THE RIGHT REAR TIRE HAD A LEAK IN IT WHEN I PICKED IT UP. IT WAS A TOTAL DISASTER. I HAD TO FILL IT UP EVERY 50 MILES. The pick up location did not advise me of this and I got stuck on I-5. There was no time for roadside assistance. After I unloaded the truck, the tire went flat. When I called customer service, the operator treated me like it was my fault. This truck was expensive and it didn't work the moment I picked it up.Brandon S.
Make sure that the trucks are actually being cleaned before pick up and that the customer gets to review the truck. They will claim that the truck is dirty even if you return it better or equal to what they provided.Racquel R.
The associate was very professional and helpful. thank you, Betty JacksonLEE J.
This place is in a awful location. The â€œofficeâ€ used to rent out equipment is horrendous. I would suggest sending someone from UHaul to take a look and see how their product is being displayed.Jerome B.
Customer did not leave a comment.Deneshia A.
Kudos to Dave for his great help.Joselito D.
I was promised a pickup truck and then told When I went to get truck that they only had cargo van.JULIO S.
Drop BoxDarnell R.
Customer did not leave a comment.Brenda L.