They were so helpful and friendly! I was so thankful for the thorough explanation and answers to questions I had! It was my first time driving a uhaul and it made me feel much more comfortable and prepared driving it! Thank you so much for the wonderful customer service!Jessica S.
Customer Reviews for East Coast Autos & Trailers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JASMINE V.
Customer did not leave a comment.Susan P.
Attendant would only take the key and provided no receipt showing I returned the truck. It was not until I called the next morning and asked why it still showed as outstanding on my account did they check it in. This caused unnecessary worry on my part.James H.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.Lawrence S.
Threaten to report truck as stolen even though I called to extend rental. They also charged extra day that I didn't have truck.susan M.
My original location for pick up was incorrect and 2 miles away. I had just been dropped off by an Uber and had to get to this location.Jason W.
When the customer asks â€œDo we need to note the damage on the fender of the car hauler? â€œ The renter shouldn't say â€œDon't worry. You have the insurance. Drive it like you stole it.â€ And then send me out with broken welds that would have shredded the tire on the highway and caused an accident. I'm currently speaking to an attorney.Michael P.
The wires in the trailer were frayed and couldn't be connected to the truck. The trailer was apparently just for in town towing but when we asked if we could return it to any uhaul we were told yes. So when we arrived at our destination 4 hours away we had to call uhaul and explain.Mike Y.
U-Haul is not their main business at this location because it deals with selling trailers.Andrew B.
Just for rentals, not for suppliesGordon R.
Not a thinglarry W.
The UHAUL location is poorly marked. The only way I knew it was potentially the right place was the trucks in back. I had to go inside and ask someone where the UHAUL pick-up was because I wasn't sure if I was in the right spot.Allen M.
truck would not shift. high rpms and has trouble shifting causing high fuel mileage. I used twice as much fuel as usually due to a poorly maintained truck.Anthony P.
Customer did not leave a comment.John P.
Fantastic experience- excellent customer service, incredibly helpful and friendly.Pamela P.
Customer did not leave a comment.Carl W.
Fast and easy drop off. Very friendly. Would recommend.Jessica U.
I asked for an extension for my Uhaul. I had previously asked for one and was approved. I was charged this time. I was charged for 3 days.Jesus R.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.PATTY W.
Customer did not leave a comment.Patty W.
Customer did not leave a comment.Aaron K.
Great service. They went above and beyond to get the equipment I needed.Josalyn L.
Customer did not leave a comment.Colleen W.
One Running light did not work. Missing one safety chain. Employee professionalism and courtesy was outstanding.Robert M.
Customer did not leave a comment.Deborah S.
Again thank you for making it all so easyDavid K.
Customer did not leave a comment.WILLIAM T.
Customer did not leave a comment.Karen D.
Customer did not leave a comment.Todd F.
Customer did not leave a comment.Archie E.
Make sure the uhaul Rep tightens down the trailer hitch to the customers hitch ball.john M.
Customer did not leave a comment.LIMBERT V.
Customer did not leave a comment.David V.
I visited both locations for this dealer in our area and the staff was very helpful and friendly answering all my questions in a professional and courteous manner. I would strongly recommend them to my family and friends as well as use them for any future moving needs. Phil L.PHIL L.
Customer did not leave a comment.Robert W.
Very friendly and gave me good service.William N.
I made areservation for market street in Wilmington, and had to drive to castle hayne. I reserved furniture and utility handtrucks, of which there were none. Very unhappy.Anne W.
It was a bit confusing to find the actual storefront and where to park the truck, because it was crowded with trailers and other uhaul trucks. Better signage would be helpful. Staff was helpful though.stephnie S.
Customer did not leave a comment.TROY I.
The U-haul was in a convenient location near our storage unit and where we are building our new housecathy M.
Fast and easyThomas M.
I was told that I would need to bring truck back same night I picked up as it was rented for 9 the next morning. I picked the truck up late in the afternoon and it was a burden. The storage unit I was renting went online from their establishment and told me they had one available but there was no mention of it only being available for the evening, it made for a very long evening for me.Lisa B.
Customer did not leave a comment.Sherrie E.
The staff was especially helpful and friendly. Location needs better signage.A R S.
Customer did not leave a comment.Travis B.
It was pouring rain when we dropped of the truck. It was very hard to find the door to enter to return the truck. Better signs would be extremely helpfuljohn J.
At the first location I had to move a uhaul truck with a trailer on it because they couldn't back or take the trailer off for another customer to rent the truck then while trying to rent my trailer the lady couldn't use the computer and said if I could make reservation online that she could just type the name in the computer and check me out so i did but that didn't happen either because she could figured the computer out. I even had a reservation manager call me and she said she could check me out over the phone but the lady was rude and wouldn't talk to the reservation manager. Reservation manager gave me a 50 $ credit on the trailer and revered me to another location 2 miles down the road for 12pm. So at 12 pm I show up to the final pick up location and the guy that runs the uhaul sales was not their so another person in the office tried to help and it was also a time consuming ordeal because for some reason I ended up giving all of my information over the phone that I had all ready done previously. I spent nearly 2.5 hrs dealing with uhual sales personnel and moving their trucks for other customers and I did all the reservation and paid onlineWhitney H.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Catherine C.
This Uhaul location is the best in the wilmington/ Leland area. Very easy park and return. Great service. Attendant John was a great help.SUSAN W.
Customer did not leave a comment.Calvin B.
Customer did not leave a comment.John H.
Customer did not leave a comment.Gregory J.
Customer did not leave a comment.Robert M.
Very helpful, accommodating and knowledgeable.Nell T.
Customer did not leave a comment.Rosalie D.
Customer did not leave a comment.ROSALIE D.
Customer did not leave a comment.Marc M.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Rosemary P.
Do nothing different. Excellent truck, good on gas and always convenient.ARTY P.
Very friendly folks!!!Connie B.
Customer did not leave a comment.John T.
Customer did not leave a comment.Sixta H.
Have the requisite supplies on hand (I ordered blankets but there were none available).Clarissa P.
Great staff, easy pickup and return!william R.
I will and have recommended this U-Haul location to others and will use them again in the future.DEBRA P.
Customer did not leave a comment.Suzie P.
Customer did not leave a comment.JOANNA F.
The gentleman that we dealt with was awesome and I will definitely be using them again.Debra P.
Customer did not leave a comment.KELVIN B.
Excellent service. Took the time to show me how to load and secure the auto in the transport as it was my first time.George R.
Customer did not leave a comment.A R S.
Easier lifting of trailer younger, like a Jack stand.James W.
Customer did not leave a comment.Patrick H.
I got the truck and it had packing cloth in the back I was charged a cleaning fee when the cloths where already in there when I picked up the truck and I also talked to the guy about my Mileage rate being 69cent and they charged me 99cent and said its what I signed so needless to say I wasn't happy and I actually felt worked over so I'd never rent uhal againTERRANCE J.
great personality.Ronny Y.
Customer did not leave a comment.Pedro G.
Customer did not leave a comment.Adrian S.
I was disappointed in the service I received. I was quoted one thing on the phone while I reserved the truck only to find out when I returned it the quote I was given was not what I was charged. Then out of curiosity I called back to check rates again and they had been jacked up by almost triple per mile . what kind of business is this. How do you go from quoting me 39 cent a mile to charging me 69cent a mile. when I call back to "get a quote" they go to 90 cents a mile. For the same truck I had just rented. I am so not impressed with your company. I will never rent again from you nor will I recommend your company to anyone I know.Christa E.
The staff at East Coast are friendly and helpful. I used the online reservation and check-in, and the process was easy and quick. The truck was clean and ready to go. Next time I need a truck or trailer I'm coming back to East Coast.Harold W.
Customer did not leave a comment.Angela J.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.Johnny H.
Customer did not leave a comment.David M.
The older gentleman that seemed to run the place was very disrespectful to me. He actually fussed at me /scolded me in front of my husband for running behind schedule . I felt disrespected and embarrassed. Very unprofessional behavior.paula B.
Great attention and excellence serviceCHAYENNE J.
Customer did not leave a comment.Bob M.
The online reservation was all wrong and the place did not have the trailer for my destination. I had to settle with a different trailer. But the people at the store were very understanding and accommodating. The only thing wrong with my experience was that my reservation was moved to a different location but they didn't change the reservation like I was told.PAMELA H.
All in all, it was the worst rental experience I ever had. Horrible customer service. I was in the uhaul store for well over an hour even though prior to getting there I had reserved, pre paid, and checked in. To make things better the a/c in the uhaul I rented was broken.Mikol S.
Customer did not leave a comment.David M.
Customer did not leave a comment.blair B.
Customer did not leave a comment.David K.
Very helpful!Sara C.
Customer did not leave a comment.Justin S.
Offer 1/2 day rentalsCARL C.