Customer Reviews for Easy Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you so much!!!

Rating:

5.0

This self storage provided an easy access and were very helpful with the self storage process I will definitely be uaing them again.

Rating:

5.0

There must have been a leak in the storage unit as the futon was soaked when we went to empty the storage unit.

Rating:

5.0

Thank you.

Rating:

5.0

Thru the years l have had the storage unit the experience was a positive one. The two employees Bambi and Crystal i have dealt with where both very professional and pleasant to solve any issues. Very pleased with the service.

Rating:

5.0

There was one occasion when I found the office closed.

Rating:

5.0

Would recommend. Nice and clean. Maybe fill in some potholes.

Rating:

3.0

There was oil and garbage inside on the truck floor. We didn't know and some of our belongings were ruined. Not very impressed at all

Rating:

5.0

Completely a good experience

Rating:

5.0

Incredibly easy to work with.

Rating:

5.0

Womderful

Rating:

1.0

The mobile app was incredibly hard to use because lack of service, it had me drop off the rental truck in the wrong location, which it then charged me for, which I talked to someone about getting a refund and now even though an amount was given to me, I'm getting only about half of that back. Very dissatisfied

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Overall, an excellent facility that is well maintained and managed. Thank you.

Rating:

5.0

Every staff member I contacted, via email and via telephone, was extraordinarily helpful. When I was promised a call back, I always received a call back within an hour. Exceptional customer service.

Rating:

5.0

Nothing they were very helpfull

Rating:

5.0

They were very accommodating and kind. I recommend this business!

Rating:

5.0

Great service!!!!

Rating:

5.0

We were very satisfied with our storage unit and the staff people we spoke to. Would definitely recommend to family and friends!

Rating:

5.0

I have used this facility for years and would highly recommend it. Friendly service and always helpful

Rating:

5.0

Storage unit door needs to be lubricated.

Rating:

5.0

everything was great if i need storage again i wiil go back and thank you for everything

Rating:

3.0

The initial truck that was assigned to me had a bullet hole in the windshield and was cracked all the way across. The check engine light was also on. I was transferred to a better truck. Got home and of course the dolly I had rented was in the other truck. When I arrived at the high street location in Massachusetts, the man who assisted me was amazing! Kudos to him.

Rating:

5.0

The staff were very professional and always helpful. The facility is very clean and well maintained. I had one of the climate controlled units and have been totally satisfied. Thanks to the staff for a great couple years!

Rating:

5.0

Nobody there to talk to at this time . Nowhere to leave the key to the facility

Rating:

5.0

Easy Self Storage help me out in a time of need, moving in and out was effortless.

Rating:

3.0

I had to scrape a 1/4inch off the windshield before I left. I got to my house and found the back door to the truck frozen. Using hot water I finally got it open. Next I went to pull the ramp out and there was no ramp. Perhaps I should have checked this myself but as long as I've rented from uhaul I have never seen a truck with no ramp. The item I needed to transport weighed 300 lbs so I couldn't just lift it on. A lot of little things that would have made this a better experience. John Mulholland

Rating:

1.0

Very distressed that it took over 1 month to get this checked in. We did what we needed to do. I received multiple phone calls accusing us of keeping the truck as well as being advised I would pay for a month of your truck sitting at a Uhaul place. We had to go out and provide pictures. We did not know the Uhaul place was closed due to corona virus. It took me making another phone call and asking why it could not be checked in as the location was known for a month. Finally the voice of reason and it was checked in. I may need to rent 1 for the day. Not sure it will be Uhaul very stressful!

Rating:

5.0

The staff went over and above to accommodate our needs especially at this time and the issues with the virus

Rating:

3.0

This location is not set up to be used with your APP...they don't have a lock box. They basically threw the key in the back of the truck and we spent 1 hour trying to figure out where they left the key. They weren't open on saturday when I picked up the vehicle. Your online chat assistant kept telling me to look for a lock box. I must have walked a mile looking around the property.

Rating:

5.0

Deliver to the customer

Rating:

5.0

Very nice service

Rating:

5.0

Top-notch experience. The van was practically brand new and in great condition. The person who helped me was friendly and efficient.

Rating:

5.0

Employee on site was very helpful and accommodating when computer systems were not working well. She did a workaround that allowed us to use the truck without excessive delay.

Rating:

5.0

Staff services, expertise and assistance outstanding.

Rating:

5.0

Great customer service.

Rating:

3.0

Uhausl sucks as far as taking care of reservations. They take a reservation and confirm it with a # then tell you later they will give you a different size. less than 24 hours before move they are still unsolved as to if and where they will give you a trailer yet alone what size no matter what you ordered. Then you drive 1 1/4 hour to get one last minute. Reservations and service sucks for both customer and pick up agents. They need more trailers for sure or need to stop taking reservations and giving confirmations and pissing people off!!

Rating:

2.0

Give one mileage rate the Monday the 8 I paid 71 cent a mike this time 99 cent I would tell people not to go there

Rating:

1.0

People need to steer clear of this place due to the lying piece of trash that works the desk! We made the horrifying mistake of using your service and NEVER WILL AGAIN! upon renting BEFORE receiving the keys, we had to give her the milage. Again when We dropped off the equipment we had to take the reading. We only drove 12.8 miles TOTAL! The thieving lying excuse at the desk ramped up the milage, suddenly trying to claim we drove it 39 miles (what's grossly funny is that's the EXACT ESTIMATE I gave online when trying to use my debit card to get the equipment the night before (the type of debit card I have isn't accepted). She also tried to claim the gas wasn't replaced - IT USED LESS THEN HALF A GALLON! SERIOUSLY?! I have everything photographed which includes milage upon leaving AND returning. That milage IN NO WAY MATCHES WHAT SHE WROTE DOWN! This Is unacceptable! I paid in cash so it's not a wonder that the scum bag at the counter lied and said there's excess miles. shame on her! To those of you who are thinking on uhaul and paying cash - SAVE YOURSELF THE HEADACHE AND STEER FAR CLEAR AND WIDE AWAY FROM THEM. ITS A SCAM AND A RIP OFF! REGARDLESS THAT I HAVE THE ACTUAL MILES ON NOT ONLY MY RECEIPT, BUT HAVE THE PHOTOS TO BACK IT UP, THEY FLAT OUT REFUSE TO ISSUE A REFUND FOR WHAT I DIDN'T USE! please feel free to cut copy and paste this to social media, news feed, blogs,etc. Get the word out. I'm owed roughly $30 but I'll never see it due to severe dishonesty. -10 on the scale Uhaul!

Rating:

5.0

I wasn't happy that my rental as changed from a local to a one way and now because of that I have to wait 2-3 weeks for my refund as they won't be putting it back on my card.

Rating:

5.0

Everything went smoothly, no improvement needed. Thanks

Rating:

5.0

can think of anything that needs changing.

Rating:

5.0

This was the best and easiest place I have rented a truck from yet! And the employees running the facility are fantastic!

Rating:

5.0

Make sure to send me the proper location & phone number for my truck rental!!

Rating:

5.0

Flawless pick up & drop off, clean warm office, friendly & helpful staff ??

Rating:

5.0

Wonderful experience. Staff extremely helpful.

Rating:

4.0

I was very pleased with my experience with Easy Self Storage and I would recommend it to anyone in need of a storage unit.

Rating:

5.0

Thank you it was a great place and great people I would use it again if I need to thanks again

Rating:

5.0

Customer service was great

Rating:

5.0

A great service..thanks a million

Rating:

5.0

Excellent access and convenient location.

Rating:

1.0

I purposely waited to drop off the truck during the site's business hours. Contrary to their hours posted online, when I arrived at 1:30 pm, there was a sign on the door indicating they were closed and would return in an hour. There was no truck parking at the site. I telephoned to find out my options and was told I could drop the keys along with the contract in the dropbox by the door... I was extremely uncomfortable leaving my only copy of the contract, but did so because I couldn't wait the hour and didn't want the inconvenience of driving the truck home and back (another 25 miles) to drop the truck off at another time. Later that afternoon when I telephoned to make sure they checked in the truck and everything was OK, I found that they still had not checked it in yet. The drop-off experience was not a positive one, nor were the personnel helpful.

Rating:

1.0

11/3/18 Called, reserved and arrived to sign agreement & load unit. Sign on the door "Due to Illness, closed unitl Nov 5" 518 phone is call center in AZ & cld not help me. No unit, no help, not good.

Rating:

5.0

Unit was clean and well maintained. Snow was always plowed for easy access during winter months. Staff is very friendly. I didn't have any complaints in the 12 months I was a customer.

Rating:

5.0

Would use them again

Rating:

5.0

Very pleased with your excellent service!

Rating:

1.0

Please see contract # 93523876 , I was charged for insurance that I had not asked for. I was also charged for a dolly that was not in the truck. I would appreciate an immediate resolve and money returned to me.

Rating:

5.0

Everything was perfact staff was excelent

Rating:

1.0

This was the second time in a row that I rented and asked for a certain pick up point and was sent to another location which added an hour to our day!! Also, the Jesse was extremely rude that called to tell me this from Albany, and she ended up hanging up the phone on me. The person in Plattsburgh did not even leave the desk to give us the truck. We had to search the license plates to find the correct one, and we were supposed to check for damages not her. Extremely, unproffesional Also, they did not have a dolly that we requested. How do you not have an extra dolly at a uhaul location? Then, on the way home the trucks dash board stopped working. So, we called Plattsburgh back up and she told me to call 1-800 UHAUL r which was supposed to be on the paperwork she gave us. There was no uhaul number on the paperwork but the local office. -800Uhaul isn't even enough numbers, she couldn't tell me an actual number? So, I had to look it up on line to find it is 800-gouhaul. Just give the friggen number people. I call and am on hold fro 40 minutes. Thus, I hung up and drove the truck as is. The dash lights finally came on. You have a bunch of inept people working for you. DISSATIFIED ALL THE WAY AROUND!!!!!!! I want money off this use of the vehicle.

Rating:

3.0

Originally my truck size was incorrect. I was told I didn't need to reserve a dolly, just pick it up at the store. The store was closed on the day of pick up. The truck was unsecured. There was no dolly. The store was closed on the day of return. It took many calls to Albany and the affiliated storage facility across town to make my rental happen. I had to go to another rental facility to rent a dolly. Not an impressive experience.

Rating:

5.0

Once again the girl with long blond hair (sorry don't know her name) was extremely friendly, courteous and helpful!

Rating:

5.0

Nothing, girls in office were awesome, friendly and very helpful. This is second time I've used this location and won't use any other!

Rating:

5.0

I received a call the night I was to take the truck back. This call was from corporate. The lady did not identify herself and was rude on the phone. I will be sure and deal only with my local agent in the future.

Rating:

4.0

I had reserved a van well in advance and was a little upset that they had no vans available the day I needed it, however, they did give me a small truck and all worked out just fine. Everyone at this location is very nice and very accommodating.

Rating:

5.0

gas tank was a little over half full when I got it and I put 25 dollars in it when dropped off and that was more in it when I got it

Rating:

5.0

Service was great and very helpful

Rating:

5.0

Nothing

Rating:

5.0

It was very easy to get to this location for drop off. The truck and trailer were very easy to handle and the van rode very well behind the truck and all the contents inside the truck never shifted , even over some bumpy roads. It has been a pleasure doing business with your company. Also the personal was excellent.Beverly Newell

Rating:

5.0

Great customer service!!!!

Rating:

5.0

check the windshield wipers for damage as ours had one broken one.

Rating:

4.0

Very easy to make a reservation online.

Rating:

5.0

Great people to deal with!!!

Rating:

5.0

Won't rent anywhere else!

Rating:

5.0

The truck box was very dirty. Other than that everything was wonderful.

Rating:

5.0

Awesome customer service!

Rating:

1.0

The Uhaul was fithly had to clean it before I could move

Rating:

5.0

Bambi was very kind and generous. Thank you!

Rating:

5.0

Jack was very friendly, courteous, and helpful. Very good customer service!

Rating:

5.0

Jack, the associate who helped my son and I, was very helpful, friendly and efficient.

Rating:

3.0

Only problem was couldn't find correct truck and we ended up with one that wasn't full of fuel so, we left fuel where we picked it up. We couldn't see filling i when we didn't use it.

Rating:

4.0

The girls in the office were extremely helpful and friendly. Even the one girls that was only there for two days! Get staff clean storage and EASY ACCESS and reserving was a snap! Thank you

Rating:

5.0

It was closed at lunchtime!!... this kind of business should be open all day.

Rating:

5.0

Great Service. Friendly staff.

Rating:

5.0

Uhaul should look at lowering their weekend rates to that of the weekly rates .

Rating:

5.0

Even though I had dropped the truck off after hour's, I know this facility. Very welcoming, inviting, clean, and friendly environment.

Rating:

5.0

should be opened longern weekends

Rating:

3.0

Uhaul promised me storage for my 15foot truck at destination. The location only had 5x10 which was not big enough but uhaul refused to pay for another or even give credit towards next rental. The "supervisor" was no help simply stating storage is not our concern only our equipment. But why have it in your webpage etc if you are not going to back it up.

Rating:

5.0

Very friendly staff, got us in and out!! The whole experience was excellent! Thank u so much.. Tracie nugent

Rating:

3.0

I never moved in wasn`t trying to get a place to store my stuff until July not sure how this date was scheduled. But I don`t need the facility right now.

Rating:

4.0

Very helpful and easy to work with

Rating:

3.0

staff was very friendly. She was very helpful with moving us to a larger unit.

Rating:

3.0

Something came up and I will not be moving or in need of a storage unit at this time. Thank you.

Rating:

5.0

The associate that helped me was very friendly. It was a nice experience compared to a lot if businesses. I will definitely use this facility in the future!! Thanks the pleasant experience.