Customer did not leave a comment.
ARTHUR MERVYN C.
Customer Reviews for Ed Bock Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailers need to be more thoroughly inspected before the next rental customer. Front Left trailer tire was bald on the inside tread and had a puncture. Was below the wear bars (could be issued a ticket for it, if I was pulled over for some reason) Had to use my personal patch kit to fix the tire. Expearience was kinda disappointing. I understand tire punctures happen but if the tire wasn't bald, it probably wouldn't have been punctured by gravel. Attendant was a little short with me, so I figured they could catch the bald tire on their own terms.
CHRISTOPHER STEP R.Very helpful and professional. Highly recommended.
JOHN ALLEN L.Our pickup and drop off was flawless. Staff was incredibly nice, and went over every detail!
GINGER ANN P.I have never driven a cargo van and it was better than I expected. I wanted to deliver a donation of furniture to a local Christian organization who uses proceeds to serve our local community. I am a very petite person and needed a vehicle that I could manage by myself. With slight assistance from neighbors to load, I was able to make the delivery. If I need vehicle to transport large items again, I will definitely use and recommend U-Haul. The rental staff at Ed Bock Feeds were very customer-friendly.
CINDY JINGE B.I didn't notice a U-haul sign. Missed the location the first drive by.
DAVID K.Experience was wonderful!!! Couldn't be better!!!
Brian M.Great customer service.
Mary C.You could have the staff help the customer out a little bit more. There were safety chains on the auto dolly I did not know about. Or how they should've been hooked up. Extremely dangerous situation. The ratchet straps were worn on the dolly. I could barely get them on. One of them came off in transit and the other one was loose. The loose ratchet strap was the only thing keeping the car from falling off on the road! Had the employee simply tell me to wrap those chains around the vehicle to keep it on that would've been much better obviously..
JOSEPH F.I returned the vehicle slightly below the level of gas at rental. They recorded the level of return at 1/8 gas but after re-evaluation, it was closer to 1/4, the level at rental. I understand that is was less than at rental, but was initially charged 8 gal, then 6 gal after I questioned the level. I should have been charged 2-4 gal as it was near the 1/4 level of rental.
Mike T.No improvement needed. The truck was clean and ready as requested.
JOHN JAMES L.Did not have the right number of moving pads that was on my reservation. U-haul moved my reservation to this location because original dealer did not have pads. Was an extra 30 min drive each way and still did not get what I needed. I believe this is a U haul problem and not the dealers fault.
Michael L.The pick up of the cargo trailer was great - I arrived 10 minutes before they opened and wasn't sure where to go but asked one of the workers walking in and she told me what building to go to and said to come right in before 9 when they actually opened. The guy that hooked up the trailer was very helpful as well helping me to find the right hitch pin we needed. Drop off on the other hand could have been better. I arrived 3 minutes before 9 and asked a gentlemen in one of the out buildings where I needed to go to return the trailer. He said "pull down there (pointing) and I'll be down at 9 when we open" and he pointed to his watch. I get they have store hours but he could have just said I'll be down shortly and not have said "when we open" - that worker clearly does not go above and beyond for customers.
TAMMY LYNN K.the people at the store were very nice and helpful
RICHARD DEAN M.Excellent service!
KATHRYN ANN J.Ed Bock's connected the trailer to our vehicle. It seemed like the brake safety cable was very tight. Although, the brakes worked, It appears that the trailer brakes were responsible for slamming our SUV into the cement median and put us in the hospital with multiple broken bones for both of us and me with 6 brain bleeds. We had ordered a smaller single axle trailer, but they did not have one when I went to pick it up. They gave us a larger tandem axle trailer. This rental was in February 2019.
victor B.Poor customer service- I was NOT assisted with unhooking the trailer from the workers in the yard area and I witnessed 3 of them standing around. It seemed as if they had better things to do than quality customer service.
MARK JAY H.Ed Bock has good folks. They are always friendly, helpful and they deliver
Joseph M.Rental was great. The last time I rented the double axle trailer from the New Hudson, Michigan location, I specifically asked if the tire pressures were check. They assured me they were, but that was a lie, as both left tires turned out to be inflated to 14 lbs. No wonder the trailer was pulling all over. Ed Bocks was excellent.
ROBIN L.What a simple transaction great folks at the counter quick and easy transaction
MICHAEL WILLIAM T.Completed drop off at the location. Parked and processed my turn in of the vehicle in the front lot near other UHaul vehicles before noticing an area toward the back.
DAVID ALLEN V.Great service from the Ed Bock team. Quick trailer hook-up and check-out. Fast return. Highly recommended!
Albert C.OUTSTANDING SERVICE
Robert S.Due to the overwhelming request for information and documentation, despite being an established customer, I believe my tendency will be to avoid renting from U-Haul in the future. Thank you.
Scott C.Fix the passenger side mirror.
SHAWN MICHAEL F.It was unclear I could not transfer vehicles. This should have been made clear in the reservation process. Also what is the point of a reservation if it isn't actually reserved. This made me travel over and hour away. Ed bock feed staff was helpful, knowledgeable and friendly. Excellent local customer service. In contrast the uhaul website and process was infuriating. Also the amount of up sell ads on the reservation process would have been comical if it wasn't so aggravating.
EINOR T J.ALWAYS excellent service here! Highly recommend. Very helpful, pleasant staff.
JAMES BRADLEY W.Service was excellent! They were friendly and helpful!
JOHN JAMES L.The young man working Was very helpful and informed us on where to park the trailer unhooked us and checked us in great job
JEFFERY JAMES B.All good.
BRUCE WHEELOCK B.No need to improve, great staff, great facility. Nicole is top notch!!
JACK JOSEPH D.The trailer was maintained and in good shape, but was covered in mud on the outside and there was snow on the inside. I would have expected the snow at least to have been cleared for me
MAREKLECH W.Uhaul was pretty dirty inside and out and some of the side marker lights were not working. Ed Bock Feed is a great place and will be back.
THOMASDOUGLAS H.Could be cleaner, more organized, and better lit.
DAVID WAYNE S.Staff were very helpful and friendly, could not have asked for a smoother experience.
Robert K.Very, very satisfied!!!
DAN MICHAEL K.Jamie and Abby were great
Brad A.Ed Bocks staff was fantastic!! No improvements needed.
Jack D.Great service. Nice people. Everything went as planned, easily without any issues. Thank you.
BETSYLYNN A.Include the insurance instead of asking for the extra $8.00 .
JAY SCOTT B.Very easy, friendly and appreciated the help. Thank you
EDISON L.Already perfect in every way !
Stephen N.Easy to drop off, no waiting, friendly staff
Kelly C.The truck did its job of delivering my property The headliner was hanging The dash was loose and dash lights either did not work or were dim The truck leaked badly In the section called Moms Attic I need to through many boxes to see what I need to do or throw away
William H.Good people!
John M.Location was great but the trailer pulled like crap
DAVIDALAN S.Make sure items like tie-down strap ratchets are oiled and functional. They sit out in the weather.
LANCELOUIS C.The trailer was old and seemed to be put together with whatever spare parts you could find. The floor panels were loose and there was a grease like substance that came off on our belongings.
BRYAN NICHOLAS D.Reservation was set for 8am electronic pickup but the uhaul app did not recognize this arrangement. Forced to wait until 9am to pick up the truck, unknown if this was a uhaul app problem or an Ed Bock pickup problem. While returning the truck, the power steering went out leaving me stranded on the side of the road. Overall a poor experience, however I understand that some items can't be predicted and may not have been anyone's "fault" necessarily.
Tom F.Make sure that the truck has moving blankets and the rubber trim to the passenger door was hanging off when they gave me the keys. I stuck it back on but it was a hassle. Other than that it was great for moving.
Stephanie G.The people at Ed Bock were very friendly and also helpful to recommend a truck for my usage. The truck was clean and properly maintained. Thank you
THOMAS MOORE C.Make sure when you confirm your truck all of the notes are included. My truck was cancelled before I was supposed to pickup. The people from actual U-Haul made the mistake not Ed Bocks .
CAROL ELIZABETH H.Please note I left the key on the front desk of Ed Bock.
DON M.