Customer Reviews for Ed Bock Feed

Helpful

Love this location and the staff is beyond amazing!

Great staff! Very efficient so it was very quick in & out! Thanks

No issues. Fast, efficient, courteous.

Location was cluttered with junk.

The mileage was off by 2/10. I should have made this information known but neglected to. Otherwise transaction went smoothly.

not sure

Even though the store hours were listed asa they should have been open, the store was closed. Poor signage for where to park the truck and leave the keys. Place was unsecured.

Make the online return check in easier. It took 1/2 hour to complete the return process online, but less time than my attempt to call. Instructions could be a little clearer about how to share location. Otherwise, everything was smooth & easy. I will use I-Haul again.

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Nothing, the two ladies from PINCKNEY location were awesome. Very hospitable and knew their jobs well.

The experience with this location was more welcoming and appreciative of my rental business than I have experienced in the past 15 years. I will rent a truck or van typically 1 to 2 times a year.

Really great service

The Staff were great

No improvements needed. Very friendly and professional.

I could not lock the trailer to my vehicle. This is not acceptable.

Excellent customer service

The entire Team at Ed Bock is awesome!!

Excellent customer service.

Very friendly and easy to work with !!!

The trailer blew multiple fuses causing multiple delays, the chains or so worn when I drop them off the man took it out of service because he said the trailer was not safe. The trailer had tons of dents and the tires barely had any tread. I confirmed the drop off location and date online and then again over the phone and then again in person when renting the trailer and yet was still charged more and was not provided a location drop address. All sudden done I cannot imagine using U-Haul or recommending ever again!

Over night ice storm and the crew at Ed Bock had our truck inside over night and Running and warm when we arrived! And check out required a lot of work to get the discount I was promised! But it was completed with extra calls!

Very friendly and it was very fast service

they need to take the pads and hand cart out of the truck if they are not asked for by the renter. There is no reason the renter should not have full access to the whole truck.

Really nice and helpful staff and the truck was great also!

Tell them to rent from Wards

Our pick up location was changed from d&h to Ed Brock’s without notice. Dispatch should have informed us due to the new pick up was 30 minutes away which made us late at daycare ( they charge &1 a minute!!)

Quick and easy drop off.

Ed Bock Feed was great, very fast in and out. The only reason I took a star away was due to Uhaul changing my pickup location. I selected a Uhaul location 5 min. from house, only to have my location changed 2 days before pick up. I ended up having to drive 1 hr. round trip to pick up the auto transporter. Uhaul's reservation system should be better about knowing where equipment is located and if it will be available.

Nothing. Everyone was so nice and helpful

The truck we were given had a hole in the roof and everything we put above the cab got wet. I have rented quite a few times and this was the most beat up truck we have ever had. Looks like at some point someone tried to patch the roof it didn't work.

All the weather strip around drivers door fell off and i had to wrestle with it so that i could drive. Check oil light kept coming on. Everything was clean however, and I would recommend this dealer. I'm told that they are not responsible for vehicle maintenance and so they ste not being marked down for poor equipment.

Please don't change nothing.!! Lol. Check in was a breeze,check out was a breeze. Staff was SO friendly.!! We had bad luck at another U Haul location so we switched to this one..MUCH better staff and service.!!!Thank you Bocks.!!!

Very pleasant people and very helpful

Charged for an extra days

Nothing

Very pleased with conditions of trailer and the great customer service

The person that did the intake I am sure is a nice person, but service with a smile goes a long way

We have always had a great experience at this U-Haul location. Fast and easy transaction checking in and checking out. Staff is always friendly and helpful.

This place was great!!!!

inside of trailer was filthy..we had to clean it before we could load it.

Great customer service at Ed Bock Feed, I highly recommend them:)

You notified me of a change in pick-up locations from Jackson, MI to Pickney, MI just hours before I was to pick up the trailer. I had to go 60 miles out of my way to make the pick-up. Why didn't you make arrangements to get the equipment to Jackson, MI rather than me having to go so far out of the way. VERY POOR!

Little hard to tell it’s A U-haul location as all equipment is behind main business.

They were sympathetic to my trip and put in a maintenance request for the truck I rented.

Upon return, the highly made up female clerk suggested that I return the trailer to Ypsilanti, Mi, some 50 miles away.

I can't imagine what to improve. I was there for a total of 10 to 15 minutes. Everyone was helpful. Everyone knew what they were doing. We were in and back on the road again as quickly as I could imagine this process working. I wish it was always this easy.

All Good!