Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man working Was very helpful and informed us on where to park the trailer unhooked us and checked us in great job
All good.
No need to improve, great staff, great facility. Nicole is top notch!!
The trailer was maintained and in good shape, but was covered in mud on the outside and there was snow on the inside. I would have expected the snow at least to have been cleared for me
Uhaul was pretty dirty inside and out and some of the side marker lights were not working. Ed Bock Feed is a great place and will be back.
Could be cleaner, more organized, and better lit.
Staff were very helpful and friendly, could not have asked for a smoother experience.
Very, very satisfied!!!
Jamie and Abby were great
Ed Bocks staff was fantastic!! No improvements needed.
Great service. Nice people. Everything went as planned, easily without any issues. Thank you.
Include the insurance instead of asking for the extra $8.00 .
Very easy, friendly and appreciated the help. Thank you
Already perfect in every way !
Easy to drop off, no waiting, friendly staff
The truck did its job of delivering my property The headliner was hanging The dash was loose and dash lights either did not work or were dim The truck leaked badly In the section called Moms Attic I need to through many boxes to see what I need to do or throw away
Good people!
Location was great but the trailer pulled like crap
Make sure items like tie-down strap ratchets are oiled and functional. They sit out in the weather.
The trailer was old and seemed to be put together with whatever spare parts you could find. The floor panels were loose and there was a grease like substance that came off on our belongings.
Reservation was set for 8am electronic pickup but the uhaul app did not recognize this arrangement. Forced to wait until 9am to pick up the truck, unknown if this was a uhaul app problem or an Ed Bock pickup problem. While returning the truck, the power steering went out leaving me stranded on the side of the road. Overall a poor experience, however I understand that some items can't be predicted and may not have been anyone's "fault" necessarily.
Make sure that the truck has moving blankets and the rubber trim to the passenger door was hanging off when they gave me the keys. I stuck it back on but it was a hassle. Other than that it was great for moving.
The people at Ed Bock were very friendly and also helpful to recommend a truck for my usage. The truck was clean and properly maintained. Thank you
Make sure when you confirm your truck all of the notes are included. My truck was cancelled before I was supposed to pickup. The people from actual U-Haul made the mistake not Ed Bocks .
Please note I left the key on the front desk of Ed Bock.
Nothing, outstanding group of people. I decided to rent a 26 foot truck from them on the 19th after my experience renting the car hauler.
very friendly and helpful employees
The Pinckney site was completely safe and acceptable. This place saved future business with us and all of our friends/family.
Great experience.
Easy and friendly. Will definitely use again!
Everything was great!
The staff there is phenomenal! I had a problem with my towing vehicle, and they worked with me to get on the road quickly and painlessly after I resolved the issue.
Stay the same and keep smiling.
Great service, friendly and most helpful.
Have dealt with these folks in the past,always very helpfull.
Bock's did a great job as always, very friendly, thorough and professional.
Easy pick up and the drop off was easier
Super friendly and courteous.
Unit I rented needed some repair, door and lights needed attention.
Helpful
Love this location and the staff is beyond amazing!
Great staff! Very efficient so it was very quick in & out! Thanks
No issues. Fast, efficient, courteous.
Location was cluttered with junk.
The mileage was off by 2/10. I should have made this information known but neglected to. Otherwise transaction went smoothly.
not sure
Even though the store hours were listed asa they should have been open, the store was closed. Poor signage for where to park the truck and leave the keys. Place was unsecured.
Make the online return check in easier. It took 1/2 hour to complete the return process online, but less time than my attempt to call. Instructions could be a little clearer about how to share location. Otherwise, everything was smooth & easy. I will use I-Haul again.
?
Nothing, the two ladies from PINCKNEY location were awesome. Very hospitable and knew their jobs well.
The experience with this location was more welcoming and appreciative of my rental business than I have experienced in the past 15 years. I will rent a truck or van typically 1 to 2 times a year.
Really great service
The Staff were great
No improvements needed. Very friendly and professional.
I could not lock the trailer to my vehicle. This is not acceptable.
