Customer Reviews for Elhage Auto Group

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Elhage Auto Group

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Michael G. on

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Customer did not leave a comment.

Andrea M. on

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No one was there.

elizabeth G. on

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LINO G. on

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extremely disorganized, unprepared and overcharged without cause or reason. stay away from this location, it's a scam that will gore you to death. I've been renting for years and this was by far the worst experience.

Michael G. on

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Mike at the location was a great help. I had problems getting my rental completed on the U-Haul site. Mike made several calls and I finally got the reservation completed. Mike was professional and courteous.

John D. on

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William W. on

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The site had no pads. Otherwise would rate excellent

Ross B. on

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Sheryl L. on

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lisa K. on

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Jill H. on

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The location was fine. The UHaul software and app caused us to be very delayed in our start. The state of MA has changed its license numbers so the UHaul system wouldn't recognize our licenses. I wasn't able to complete my profile when I booked it so couldn't do the after hours check out. I called a few days before but that didn't resolve anything. I had to wait until the office was open (+1 hour) and then the person who works there wasn't actually there until closer to 11 am (+1 hour). If the software worked properly, there wouldn't have been an issue, but she had to make up my license number in order to be able to complete the process which is absurd.

James C. on

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Simple Good customer service. Would def use again very pleased with my experience.

BEN S. on

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Santiago L. on

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Harry V. on

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24-7 online pickup was horrible experience... You can not go online and register for truck until the day and time of pick up... I tried registering the night before and would not allow me too.... So the morning of my pick up I had to call Uhaul customer service to reset the online registration account

Lisa B. on

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When I dropped off the rental it started with that I could hardly find the place. Then i walked in and all I was asked was whether I would pick up or drop off. There was no check on the tank or odometer, no paperwork or confirmation for me to take with proof of my drop off, filled up the gas and stayed below the free miles. The personnel was somewhat friendly but not helpful and made me feel uncomfortable to walk away like that. Would not recommend.

Colm D. on

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Leah K. on

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Alia and Michael are lovely people and are so accommodating. Would absolutely recommend anyone to them!

Laurel S. on

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David C. on

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alan J. on

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VERY EASY TO DEAL WITH !!!

Arlene F. on

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William B. on

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Moving pads I ordered were not in truck. This location had three that they let me use. My original pick up location was changed after it was confirmed!!

alicia R. on

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Jeffrey D. on

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joseph D. on

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Susan H. on

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Lynn H. on

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Steven G. on

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My reservation was for 10 am and the operator did not show until 10:30

Melinda H. on

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Michael was so nice and helpful. He went out of his way and called me twice to help me secure a rental on the day I needed it. There was another person that was very helpful too, in reserving the truck, but I do not know that person's name. I will definitely use these guys again if I need to move big stuff! Thank you so much for everything!

tim C. on

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Great people, good rates, pleasure to work with and highly recommend to friends and family.

Matthew S. on

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rented truck and gas was filled up 1/4 tank. Told me I had to fill it up how I got it. When I returned it employee looked at gas tank and said everything looked good. I asked him if he was sure cause there was a gas station across the street and he said yes. Soon as I got him they sent me invoice for $45! I called him back right away and he said it was “only” filled up 3/16 tank and that is their fee and I had to take it up with where I purchased it from.

James C. on

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Customer did not leave a comment.