Customer Reviews for Elite Towing & Recovery LLC
(U-Haul Neighborhood Dealer)

118 reviews

2090 E Palmer-Wasilla Hwy   Wasilla, AK 99654

(907) 631-0714

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(907) 631-0714

2090 E Palmer-Wasilla Hwy
Wasilla, AK 99654

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience!!

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

Melvin C. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Everything was excellent!

ROGER B. 
Rating:
2.0

Charging $20 for a *automated* drop off when y'all aren't in the office is ridiculous. You don't even have any investment in the land to make it comfortable for the drop off at night. Folks are literally standing in murky muddy water while trying to read the meter because you don't take care of your parking lot. I won't be doing business with this particular location again knowing they charge a fee for something they themselves never implemented. I suspect the $20 fee is there because you guys want to personally inspect the vehicle to make up more charges for insurance. :/

PETE P. 
Rating:
3.0

Using the app was very frustrating and it did not work properly. I had to end up calling one of the Elite towing guys and get some help.

Brad C. 
Rating:
4.0

Customer did not leave a comment.

GLENN D. 
Rating:
5.0

Awesome customer service

CODY G. 
Rating:
5.0

Staff was courteous and pleasant.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

No improvements necessary, everything was great.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Only place I will use. They have a large inventory and the best people.

Nathan S. 
Rating:
5.0

Location was convenient, staff (Jenette) was friendly and helpful I really appreciated that I didn't have to stand around and wait as I have at other uhaul locations.

BRADLEY P. 
Rating:
5.0

Customer did not leave a comment.

JAPETH R. 
Rating:
4.0

Check the wiper blades before you leave and lights!

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
1.0

They gave us a dirty uhaul and only 1/3 full of gas. No one was there to do a walk around. We told them when we left. Then upon return they charged us for the cleaning!! I will NEVER use this location again. Very unprofessional!

Shar S. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Very nice customer service in the office!!!

ROBBIN R. 
Rating:
5.0

Customer did not leave a comment.

TARA V. 
Rating:
5.0

Very friendly, fast .

Julie W. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Easy parking

LEROY R. 
Rating:
5.0

Best in Alaska. By far the best experience renting a boxvan anywhere. Super friendly people open when they advertise which is the earliest anywhere. Will be back soon.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Edgar U. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

We called at the last minute. They had the truck we needed and let us have it for the time we needed it. They were very friendly and efficient. Thank you, thank you, thank you!!!

BETSY G. 
Rating:
5.0

Customer did not leave a comment.

HEIDI L. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

The best service I have ever had when renting a truck and at age 65 that's saying something.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

A truck was available when I needed it in good condition and the office was professional and friendly.

Terri C. 
Rating:
5.0

Great people make this operation work.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Great experience!

Matthew B. 
Rating:
5.0

The return after hours is super easy and convenient.

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

Sabrina J. 
Rating:
5.0

Customer did not leave a comment.

MORGAN R. 
Rating:
5.0

Super friendly service. Even asked it their vehicle preformed up to my expectations! Outstanding Job, thank you!

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Daren C. 
Rating:
5.0

Can't remember contacts name but she was very nice and easy to work with.

Jeff W. 
Rating:
1.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Rental was clean but there is damage to the truck that will allow water to come into the cargo space if u drive through puddles. This can damage personal belongings. I didn't have another option of a different truck of the same size.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

They were so nice and patient! Best experience so far

DANIELLE F. 
Rating:
5.0

Smoothest transaction ever! Great customer service, thanks Shantal!

Delece L. 
Rating:
4.0

Although I marked Yes to equipment well maintained, I would like to report that there was severe passenger front side wheel shaking when the brakes were applied. I had to make sure I was slowing down before applying the brakes. Also, after I used the online process for procuring the vehicle, I was unable to find the starting mileage on the website. I should have access to all of my order information.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Staff was friendly and truck I rented was the BEST truck I have ever rented.

Michael H. 
Rating:
5.0

Nothing

DIMITRY S. 
Rating:
5.0

Excellent customer service

CLARENCE WADE A. 
Rating:
5.0

Can't think of anything, it is already great, hard to improve on that.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
5.0

Service was excellent.

OMAIRA R. 
Rating:
4.0

Very efficient and courteous service.

larry B. 
Rating:
5.0

Customer did not leave a comment.

Sue K. 
Rating:
5.0

The folks at Elite Towing in Wasilla are AMAZING YOUR APP SUCKS I was literally sitting on the porch of this location and was unable to check in via the U-Haul mobile app because it kept telling me I was not at the location. I was unable to pick up my equipment at the reserved time because of the inefficiency of your app. As a result, I was not able to fulfill the commitment I made. I know you guys don't care about losing business from one or two customers here and there, so I won't bother with canceling you. But for fuck's actual sake - get your shit together. People like me count on companies like yours to help us achieve our goals. Right now about the only thing you've achieved is pissing me off. The folks at these partner businesses HATE your app because it doesn't work. Thanks for your time.

Vicki E. 
Rating:
5.0

Keep up the good work!

Marc D. 
Rating:
5.0

Best U-Haul rental in the region

JASON B. 
Rating:
5.0

Keep on renting! Great service!!!

James H. 
Rating:
5.0

very nice local, professional ladies in the office. great job! ---Mendenhall Tree Service LLC

John M. 
Rating:
5.0

Customer did not leave a comment.

ALEKSEI R. 
Rating:
5.0

Very nice

Cheryl V. 
Rating:
5.0

Customer did not leave a comment.

Donell P. 
Rating:
4.0

This particular place of business was very accommodating with the possible exception of hours of operations. U-Haul Corporation was an entire different story. Charged me the back fees from twelve or thirteen years prior on an account that was not mine, and that I had no affiliation with at that time, or the consequence of not allowing me to rent the equipment that was needed was unprofessional to say the least... Especially given the fact that the movers were already on reserve. Plus given the fact that I have rented equipment from U-Haul over the years without issue came as a surprise and was an embarrassment in front of the employees and other customers at the U-Haul Rental yard. The main U-Haul help line number leaves people on hold for too long of a time period. I hung up after 30 minutes. I will be happy to discuss this in greater detail and will plan to file an appeal with U-Haul.

Glenn S. 
Rating:
5.0

Excellent service, and very good people

BRIAN A. 
Rating:
5.0

Nothing

TINA C. 
Rating:
2.0

Your online service for rental pickup is horrible.

FRED O. 
Rating:
1.0

Same thing happened to me as happened to Derek. Showed up to pick up the truck. no one there, phone calls went to voice mail. had to abandon plans to rent a u-haul truck from that location on that day.

Matthew C. 
Rating:
5.0

Girls were very helpful

ANTHONY D. 
Rating:
5.0

I was in and out quickly. Customer service was great. I'll be back again If I have a trucking need.

Willie L. 
Rating:
5.0

The website would not let checkout after hours, the location was not marked properly or something so I could not complete the full process. it was a little frustrating. The customer service was amazing The ladies were very understanding. I will gladly use them again.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Marrissa H. 
Rating:
5.0

Great service, explain every thing very well

Kathy J. 
Rating:
5.0

Customer did not leave a comment.

Stefanie M. 
Rating:
5.0

The lady was so nice and professional

Rayel S. 
Rating:
5.0

Excellent customer service!!! Way above and beyond!! So appreciated!!

DWAYNE S. 
Rating:
5.0

Elite Towing and Recovery was awesome. But U-Haul customer service was useless. I called for assistance, but the person on the line refused to help me.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Shelby L. 
Rating:
5.0

Great group of folks. Great service. Great interaction. A++++++......!

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN A. 
Rating:
5.0

Excellent customer service...will totally refer to any one in need of moving rentals!

Shawna H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

I found them to be very courteous and we're intent in satisfying my needs of their equipment.

CHARLES H. 
Rating:
4.0

Please ensure all requested items are with the vehicle. Furniture dolly was missing. Did not notice till after completing pick up paper work.

IRIS H. 
Rating:
5.0

They had the truck all warmed up for me and they were very nice, thank you.

Zeke H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Ivan T. 
Rating:
4.0

Customer did not leave a comment.

Aleksei R. 
Rating:
5.0

Great service! Friendly staff Thanks

STEVEN J. 
Rating:
4.0

It's true 19.95 a day rental ,,,,here is the truth that. Price is when u camp there, cook your hot dogs there, sleep there , but if u want Smores the charge is 99 cents a mile instead of u-hall a taxi is cheaper and help with moving a plus...

bryan P. 
No reviews have been submitted for this location.

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