Customer Reviews for FalconGroup & Double Time Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of FalconGroup & Double Time Station

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Anita G.
Rating:

The BEST! Fast, friendly, clean and courteous. My go to U-haul.

ERNEST C.
Rating:

Great experience renting from this location! Thank you for the awesome customer service!

CARL S.
Rating:

Staff was very helpful, considerate and professional.

andrew B.
Rating:

Excellent service both times I rented a van to finish moving. Thank you! Highly recommended.

Anna M.
Rating:

Stacey was great! Very personable, knowledgeable, and accommodating. I will definitely recommend this place because of her.

WALTER H.
Rating:

Best uhaul location in town. I use uhaul often and I received excellent friendly customer service here. I will be back again and recommend everyone to come here!

MARK L.
Rating:

Do you have a reservation set on Friday the 30th and when I called to confirm they said they didn't have my reservation even though I had a reservation number then they looked it up and said oh your reservation has been moved to a different site so I called the different U-Haul site and they said no we don't have any 10 foot box truck it's for rent. So as a reservation really a reservation? They said I could drive clear over the sierra Nevada mountains to a place bishop that they had a truck available? Are you serious?So I decided to drive to the Santa Cruz area where I needed the truck and see what I could find I was told that a king size bed would fit inside the van that they gave me which was literally impossible is now forced me to make two trips several hundred miles at a time to make the end of my move it didn't work out for me convenience wise or financially

Sally R.
Rating:

Very easy drop off, staff friendly and helpful. Extremely please with service provided!

andrew B.
Rating:

Excellent service!! I am very happy with the customer service I received here. Very cute store clean gas station clean trucks. Highly recommend using this location to everyone!!

FLORENCE S.
Rating:

Very professional customer service!!!!!

William G.
Rating:

Excellent location everything was perfect! Mike provided excellent customer service! This was the only location that has what I needed and was happy to set up a reservation for me. The truck was very clean and Sanitized very well .thanks folks

SALVADOR V.
Rating:

I had excellent customer service with this uhaul location. I called because I need to move some furniture they answered the phone right away and were so nice and friendly. They reserved the truck for me and when I showed up I was pleased to see how clean this place and the truck was. They rented the truck quickly and when I dropped off the truck it was easy to return and they even parked it for me. Very happy and highly recommend!!!!

Neal J.
Rating:

Upon arriving, the gas station/convenience store the front door was wide open, but no clerk was available. After a few minutes searching, I looked outside where I found a man sleeping in on of the U-Haul vehicles. I attempted to awake him, which took several minutes. It was determined after waking him, that he was the store clerk. He was extremely groggy from being awakened and appeared he may have been under the influence. Initially, he attempted to access the U-Haul reservation system, but indicated it was down. I informed him my understanding was that the pickup was contactless since I had completed the reservation online and already provided my payment. Eventually, he provided the vehicle keys and allowed me to go on my way.

Vadim M.
Rating:

Waited for half an hour to get a truck, though I had check in online. WAS OVERBILLED FOR $701.84 AND DISPITE of ALL PROMISES IT HAS NOT BEEN CORRECTED YET

Dianna G.
Rating:

The Agent was extremely friendly and helpful making my rental enjoyable. I thank her again.

PETER C.
Rating:

Customer did not leave a comment.

ANGELA A.
Rating:

Customer did not leave a comment.

Aaron Z.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Nicholas T.
Rating:

Customer did not leave a comment.

SAGE E.
Rating:

Stacey is an amazing customer service representative for uhaul. Friendly and helpful! Clean location and trucks I am very happy with the service here. Highly recommended!!!

GAIL M.
Rating:

Very nice to work with.

Raymond K.
Rating:

She said it was full of gas. I drove it 9 miles, and pulled up to her pump to fill it, while she watched. It took nearly 5 gallons--obviously wasn't really full. Filthy truck, defrauded on the gas... I normally use Enterprise, and now I'm reminded why. Uhaul doesn't control their outlets!

Danielle M.
Rating:

we had a great experience. the staff was so helpful and kind.

Robert M.
Rating:

Awesome helpful employees Will use again and recommend to friends

John O.
Rating:

Customer did not leave a comment.

SUSAN P.
Rating:

Excellent service from pick up to drop off. Clean location clean trucks very happy people with wonderful customer service. Highly recommended

Jonathan G.
Rating:

Customer did not leave a comment.

JEFFREY M.
Rating:

That was the easiest trunk rental experience I have ever had. Seriously. The folks were as friendly as could be.

Michael C.
Rating:

This is very impressive location with Amazing customer service. Everyone was wearing a mask, sanitized and I even saw they cleaned the truck with Lysol .

JESUS M.
Rating:

Customer did not leave a comment.

Matthew B.
Rating:

Customer service was horrible. They didn't check my fuel which was incorrect in their system. They didn't check the vehicle for dents or dings. I didn't have a hand truck in the back of the rental or blankets. I told them i filled the tank back to 3/4 which is where it was when i took off. I was told because i didn't take a picture for proof they had to charge me 26 dollars for gas when i just put it back exactly where i received it. They made me feel like a liar and kept telling me to check my contract. This location does not have your business in mind. I ended up spending 101 dollars for a 15 mile round trip. Ridiculous.

Brian S.
Rating:

Great service and follow through.

DIANA W.
Rating:

Love this business and will come again!

Lori G.
Rating:

This uhaul location is the best! The customer service was professional and friendly. Everyone of the staff were helpful and so nice to me. They are open 24 hours which is very convenient and I will always use this location and highly recommend them to everyone!

EMILIANO M.
Rating:

Very professional service, great customer service highly recommended!!!!!!!

Cricket W.
Rating:

Everything was great , thank you for everything

STEVEN S.
Rating:

This is the most friendly U-Haul location I have ever been too. The staff were very friendly, helpful and polite. I am extremely satisfied with the customer service and I highly recommend this location!! Also, the truck we rented was very clean!

ISRAEL V.
Rating:

I wanted a 1-way rental, but they didn't have that service at the time.

Michael S.
Rating:

I needed a cargo van to complete the rest of my move. Stacey helped me with the rental and was friendly and helpful. Her customer service was excellent! Great experience and I will come back here and recommend this location only!!

STEVEN S.
Rating:

Customer did not leave a comment.

James M.
Rating:

I really didn't see anything that needed improvement. I had a little trouble reserving online, so I just called the place. Stacey was great! Very friendly, not in a hurry. We got a van reserved in no time. Pick-up was totally easy and pleasant. That is not always the experience with other local U-Haul vendors who act as if you're just bothering them. Drop-off was also really smooth with no negative surprises. The guy on duty (Sorry, I didn't get his name) met me where I parked and was equally pleasant and helpful. I need to rent trucks once in a while, so I've been to a few U-Haul rental facilities. This one is not the closest to my house, but it is the only one I'll be using from now on.

Jon G.
Rating:

Stacey helped me with my truck rental she was extremely friendly and professional. I would recommend this location to my family and friends. Thank you for all your help!

Ma L.
Rating:

I'm happy with the service,, and the couple helped me very nice!! I recommend 100 percent

NICCOLO C.
Rating:

Very clean truck !!!! Thanks Ali and Martin

Hugh Q.
Rating:

For sure these guys will always have my business in this u haul location, awesome, helpful, friendly people...thank you for everything

SUSANNAH L.
Rating:

Ali is very efficient providing service for my truck rental.

Kumar L.
Rating:

Excellent customer service at this location I called to make reservation and Ali was very satisfied ........I really appreciate the service I received...thank you

STEVE W.
Rating:

Customer did not leave a comment.

ESTHER S.
Rating:

You were great. Sorry for the delay. So busy with my move I forgot all about it til I saw the request for a review in my email this evening. Thank you.

Carlos D.
Rating:

I really like the change that they made to the station , a gentleman named Marwan helped me out with the rental process, it was smooth and easy!

Larry S.
Rating:

Kevin was great!! Excellent transaction. Thanks

DENNIS G.
Rating:

As usual. Excellent service! Thank you, Dennis

Terri O.
Rating:

Super friendly and excellent customer service.

RAMON G.
Rating:

Customer did not leave a comment.

Lynette E.
Rating:

Customer did not leave a comment.

Scott H.
Rating:

When I arrived to pick up the U-haul, the attendant behind the register in this very small enclosed office was not wearing a mask. When I told him how unsafe this was, he laughed at me. He was very rude, condescending and has absolutely no manners. I asked him for his name as I was going to contact the owner. He told me Mike, which I doubt is correct. I will not use U-haul again.

Marc M.
Rating:

Customer did not leave a comment.

Kor H.
Rating:

Customer did not leave a comment.

Leslie M.
Rating:

Customer did not leave a comment.

DEBRA S.
Rating:

Customer service was off the charts. I felt like a valued customer, and would rent from Falcom Group again in a second..

Susan T.
Rating:

they are always really nice there, we appreciate their empathy

Odette H.
Rating:

Great service, last minute needs, accommodating.... Can't say enough..... Durning times of evacuation....

Kathleen A.
Rating:

Customer did not leave a comment.

Lisa C.
Rating:

Nothing, super easy and the fact I could gas up the truck at the drop off location made it super easy for me!

CHRISTY B.
Rating:

Customer did not leave a comment.

Nickolette R.
Rating:

Super friendly customer service and made the whole experience easy!

Samantha B.
Rating:

Loved Stacey!

Diane F.
Rating:

Stacy was very nice and very quick with processing the return. I also love that this location is open 24 hours!

FLORIBERTO G.
Rating:

Customer did not leave a comment.

CYNTHIA B.
Rating:

I am so pleased with the transactions I've had here renting a UHAUL! From the first phone call to turning in the van to Stacie, spectacular service! This UHAUL location offers top notch service! Moving is stressful but when you have nice people to deal with makes all the difference in the world! I recommend this Soquel location 100%

Anita G.
Rating:

The friendliest, fastest service around. You'll be glad you rented from Falcon Satio Doquel!

laurel D.
Rating:

Excellent service and very helpful and kind people.

ROBERT M.
Rating:

Outstanding customer service they were very efficient and very friendly. Would recommend using this location.

FLORIBERTO G.
Rating:

Customer did not leave a comment.

Shelby H.
Rating:

Customer did not leave a comment.

Gabriel K.
Rating:

Cool people

CAROLE L.
Rating:

This is an outstanding U-Haul location. Everything is fantastic. Highly recommended!

karen R.
Rating:

She called me to verify that I was turning it in today and also that I knew where the facility was. I appreciated that. She was efficient, friendly and professional.

ALEKSANDR K.
Rating:

nothing to improve, keep the good work and coroners service staff the same. Tracy is doing great job!!

ROBIN E.
Rating:

Stacey was so nice and helpful locating the truck I needed. Her professional customer service was so impressive. This best location and customer service I have ever experienced with U-Haul. Thank you!

CAROLE L.
Rating:

This is an outstanding U-Haul location! Excellent communication; sparkling clean vehicle and friendly service. Over the years, I have rented from several different locations and this will be my go-to any time in the future. Highly recommended! Thank you very much. p.s. The service at this station is light-years better than under the previous ownership. Full-service gas and vehicle repair, too.

PAUL E.
Rating:

Customer did not leave a comment.

MERLY E.
Rating:

Nothing to comment

MICHELLE L.
Rating:

I appreciate the one-way drop off option. This was very helpful.

Inoke F.
Rating:

Very fast service. And very clean and friendly! Highly reccommend. Stacey is a wonderful employee who get it done fast!

BRET E.
Rating:

I had reserved the truck a couple days before, when I arrived it was ready to go!! Stacey was an amazing service representative and handled everything in a very courteous and professional and friendly manner thank you again!!

EVAN D.
Rating:

Customer did not leave a comment.

Jesus F.
Rating:

Excellent customer service!! The location was very clean, they were very friendly and I will recommend to all my friends and family. Also, the are open 24 hours a day very convenient.

MICHAEL M.
Rating:

Falcon Gas station are Number One! The truck was very clean and ran very well. They are very professional and were so courteous and helpful when we couldn't find a U-Haul to rent one way to San Diego. Ali tracked one down for us. He is amazing and went above and beyond!

DIANE W.
Rating:

Customer did not leave a comment.

Karli T.
Rating:

Easy drop off, very helpful......high recommend

CLAUDETTE G.
Rating:

Staff was extremely helpful, kind and knowledgeable! Made my rental so easy I will definitely Only use them and recommend to everyone! Thank you

CURTIS F.
Rating:

Customer did not leave a comment.

Michael T.
Rating:

This is a small gas station combo without all the other stuff of a full time “u-haul only” so the attendant had to deal with fuel customers, and while they are small with somewhat limited u-haul selection they happened to have what I needed, so I was satisfied.

TIMOTHY M.
Rating:

Customer did not leave a comment.

HELEN W.
Rating:

If you knew the owner, you wouldn't ask about improvement. It's impossible. Boy he really knows what he is doing!! Great shop.

RICHARD M.
Rating:

Customer did not leave a comment.

Timothy H.
Rating:

Customer did not leave a comment.

Elvira M.
Rating:

a couple of weeks ago I moved to santa cruz from Fresno. The staff member named KEVIN is a great professional and a wonderful human. He is awesome. Made a crazy situation run so smoothly, I will always use this location when possible!!!

No reviews have been submitted for this location.

Back
To Top