Customer Reviews for Family Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Family Auto Care

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Brian G. on

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Parking lot is nearly impossible to get in and out of. Other than that the office staff was very nice.

Roy O. on

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The young lady that greeted me was thoroughly familiar with her job and I was in and out with the trailer attached in 10 minutes flat... Absolute excellence at every step.

Bruce T. on

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James O. on

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Bruce T. on

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Kevin T. on

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Very friendly service.

ANNETTE J. on

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Annette J. on

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CAROL D. on

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Everyone was very helpful and made the process simple.

DAVID V. on

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micheal H. on

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your goodyear dealer is very friendly, and kathleen was a pleasure to do business with

BRUCE T. on

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Keith B. on

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Janice H. on

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Very good customer service.

ELIZABETH G. on

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Very helpful staff in Franklin and wake forest. Clean truck and drove very nice

BRUCE T. on

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Great people!

Tracy T. on

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Buddy H. on

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The lady working was very inconsiderate and rude to me. All I wanted to tell her was I was dropping off the U-Haul. She insisted to inform me that she was working by herself and had no help and I could do what I wanted to and she would get to me when she had time. Although there were people in line waiting, I don’t think it was very fair to belittle me in front of a waiting room full of people when all I was doing was dropping off and using the app to return the unit. I will never use this location again and would rather drive 20 miles to another location before and belittled in this type of atmosphere again.

BRUCE T. on

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Jerry B. on

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Not open on weekends which was disappointing.

Sara B. on

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Harry V. on

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Susanne F. on

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Michael O. on

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Spencer C. on

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Gary D. on

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Great customer service!

Peter A. on

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Ronnie D. on

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It took too long setting in dark putting in info and then it made me buy insurance that I didn't have to have. The real problem was not so much with this location but at Nathan's Body Shop where we had scheduled to pick up but they had us scheduled in Clayton Georgia o

darleene D. on

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Linda B. on

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Jim T. on

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Trailer had a broken taillight lens, rather old unit but worked fine.

David D. on

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Great customer service

Jonathan R. on

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SHERRI J. on

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Lesa S. on

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GREAT CUSTOMER SERVICE AND EASY TO GET IN AND OUT OF THE BUSINESS WHERE WE RENTED IT. THANKS

David M. on

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BRUCE T. on

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KEN B. on

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Currie M. on

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Very good location. Rented a 6’ x12’ trailer. The trailer does not have a trailer jack making it very difficult to connect/disconnect!!

Vance B. on

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Edward S. on

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Daniel W. on

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The uhaul app does not work and the text are threatening and offensive. I have been useing uhaul for many years and have found them to be ok but this new paperless process is not only rude but it does not work!

chris N. on

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I had no problem wih the truck rental. I will use u-haul again in the near future, Thank you.

Deborah M. on

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Seth D. on

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john M. on

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James D C. on

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Terry B. on

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Nothing! Keep up the great work!

Robert T. on

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BLANCHE C. on

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BLANCHE C. on

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BLANCHE C. on

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Clifford K. on

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George H. on

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Terry S. on

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Joe Y. on

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Ken U. on

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Joshua M. on

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ROBERT P. on

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Very pleasant and went out of their way to assist.

Edward B. on

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ED H. on

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Peter D. on

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Need a bigger lot. More help that want to do U haul not just be the mechanic. I understand they were short staffed and we all have bad days but this is your business. Be happy that people are using you for U haul also.

sharon J. on

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Matthew A. on

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I was called and told I had to return the van by 5 pm the same day because it was already reserved for someone else the next morning. However my rental contract states that the due date/time is 10 am the next morning. When I compromised and said I could bring it back later that same evening it was an “inconvenience”.

Jeff W. on

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Wayne Q. on

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parking is limited. good assortment of packing supplies.

Brad T. on

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Patsy W. on

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James N. on

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Christopher M. on

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Patsy W. on

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Sarah S. on

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Nice folks. Clean equipment. This store had difficulty getting the new U-Haul website to work properly, so I had to wait 10-15 minutes while they worked around the problem to print out my reservation.

william B. on

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greg H. on

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Alan M. on

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Hilda W. on

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Becky McGaha was helpful & took care of our return quickly

Erik H. on

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This is in an auto shop. I had originally took my haul to another location that had lots of uhauls around. Realized it was the wrong location. The people were helpful, but you're just leaving it at an auto shop.

Jozef L. on

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Thank for Your help

Jozef L. on

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Thank You for Your help.

Brian G. on

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Melody C. on

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Alice J. on

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James A. on

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Larry R. on

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trailer had a flat on the return trip from Ky. took 3+ hrs for uhual to send help.

Larry T. on

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The franklin Uhaul he was stupid wrote down the wrong mileage and couldn't get me the correct vehicle,the man in waycross was good but I spent a hour waiting for him to turn it in

Eric L. on

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Maybe go over previous damage while the customer is still there picking up the trailer/vehicle. I got some pictures texted to me but the link expired before I could view them. I didn't have any issues with this process but I was concerned when I couldn't view photos of previous damage to the trailer I rented.

Kirk K. on

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George M. on

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This location has a small crowded lot. I opted for the 24/7 rental option which was difficult at best

edward S. on

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Blair K. on

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The vehicle was clean, however, it was apparent the seal on the cab was bad as we drove through some bad storms, my son and myself started to become soaked with water coming through the roof. Not a pleasant 8 hour drive with no change of clothes.

JIM M. on

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The people that took care of me were excellent!!!

William F. on

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Just be patient with these people drop off location a little tight to get into call ahead I parked in median put flashers on and walked In . Within 10 min I was on the way .. great People here Great tire store Goodyear . .. Just watch traffic some people are rude . Good location. .thanks

Winfield J. on

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Customer service was very professional and lined up everything perfect.

deamn P. on

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William R. on

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paul B. on

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Have more customer parking.

James B. on

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Keep up the good work.

BRUCE T. on

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JOE N. on

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Ezra G. on

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