Customer Reviews for Family Auto Care
(U-Haul Neighborhood Dealer)

752 reviews

976 E Main St   Franklin, NC 28734

(828) 369-2936

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(828) 369-2936

976 E Main St
Franklin, NC 28734

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I really appreciate the convenience of the 24/7 contact. I had to change my drop off time twice. I'm grateful for how well I was treated. Each person I talked to was very nice and professional. Ian was great. He really helped me when I couldn't get the online site to load.

Mary R. 
Rating:
5.0

Everything was great as it is every week... Thanks

BRUCE T. 
Rating:
5.0

Easy Peezy!!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Outstanding!!!

Barry S. 
Rating:
3.0

Truck was dirty when we picked it up. They had over 2 hr notice. No ratchet straps or pads provided. Dirty location

ROBERT R. 
Rating:
3.0

Customer did not leave a comment.

SANDRA S. 
Rating:
4.0

Customer did not leave a comment.

ERNEST W. 
Rating:
4.0

Customer did not leave a comment.

Pat J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Tracie K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Knowledgeable and friendly

PARVAWATTIE R. 
Rating:
5.0

Customer did not leave a comment.

SHELLY H. 
Rating:
4.0

Customer did not leave a comment.

KENDALL G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

Car was poorly strapped in well ad came completely loose, both endangering me and causing slight damage to the vehicle.

CARL E. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN V. 
Rating:
5.0

Just keep doing the same very professional job

PATRICK C. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
3.0

The truck I rented was dirty - you could barely see out the windows and the steering wheel was sticky. I drove directly to my drop off location and to add insult to injury UHaul tacked on a $25 cleaning fee almost a month later. All this after they tried changing my pickup location to a place an hour away. UHaul used to be my first choice but I'd be hard pressed to recommend them or use them again.

MARK W. 
Rating:
5.0

Great experience! Fast, friendly pick up and drop off. Highly recommend. Will use again.

Edward D. 
Rating:
5.0

Note if the truck(s) is equipped with Cruise Control or not. The truck I rented was quite lively and required little pressure on the throttle. 700 miles of Interstate while tending the speed every second gets extremely tiring.

KURT H. 
Rating:
3.0

Tire pressures and alignment need work. Air bag service light was on, lots of dog hair in cabin.

Alan R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

MARVIN L. 
Rating:
3.0

Customer did not leave a comment.

JACQUELYN B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
1.0

Air conditioning did not work. Did not notice this until we were fully loaded and about 150 into our 1050 mile trip. No excuse for this. The interior was literally sticky and had to be washed down.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

HUGO S. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ERIC TROY B. 
Rating:
5.0

Family Auto Care always exceptional service!

Todd G. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Not a thing...service was great and friendly. They got me checked in and on my way very quickly.

LEONARD F. 
Rating:
5.0

Customer did not leave a comment.

SONALI J. 
Rating:
5.0

Just keep doing what you are doing now!!

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Rent from them every week! Always so thoughtful and kind.

BRUCE T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great folks to work with. They work hard to insure you have a smooth rental in a stressful time. Good stuff!

NORRIS L. 
Rating:
4.0

Parking is minimal so I had to park 2 blocks away. They did shuttle me back to my car.

GAIL G. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
1.0

The Franklin location was fine. However, the only reason we used them was due to a MASSIVE SCREWUP. We booked thru the bryson city location. We showed up at 930, only to find there was NO TRUCK. After waiting an hour on uhauls 1800 number, they inform me that bryson city decided to, WITHOUT NOTIFYING ME, change our pickup location to robbinsville which is 1 1/2 hours from our home. So uhaul changed our pickup location to Franklin so we could still get a truck. So after after 3 hours, 1 1/2 of which was us driving and WAISTING OUR GAS, we finally get a truck at the franklin location. But of course, the appliance dolley that we PAID $10 FOR wasnt on the truck because the franklin location was closed. Yet we were still charged $10 for the dolley. I honestly DON'T know if I'll EVER use UHAUL AGAIN. I WANT MY MONEY BACK!! Some of my gas would be nice too.

Joseph C. 
Rating:
3.0

Don't know the place well enough to recommend or not. It was a junkie place as opposed to a perfect new place. But who cares where one drops a truck.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Janis R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
3.0

This drop off location was closed due to a death in the family. I had to drop off and remove the trailer myself. It was heavy to remove from my vehicle.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Shayne S. 
Rating:
3.0

The parks failed on the truck while parking it in our hotel parking lot

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

TRINICA R. 
Rating:
3.0

Customer did not leave a comment.

Leonard P. 
Rating:
4.0

Customer did not leave a comment.

alan D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Very cheerful and helpful.

KURT H. 
Rating:
5.0

Customer did not leave a comment.

SETH G. 
Rating:
2.0

This location is a car repair center and much of the parking area was taken up with vehicles; there was little room to park the UHauls, especially the 26-foot truck we used.

Tom O. 
Rating:
2.0

Don't rent out till you no you got one available

BRITTANY J. 
Rating:
4.0

Add a mechanism that you can roll down to get the trailer off the hitch of the truck when it is loaded. Like boat trailers have!!! This will definitely improve your rental abilities.

Mark G. 
Rating:
2.0

Truck was dirty inside and out. Every truck I rented from this location was dirty. They do not follow Covid protocols.

JULIA L. 
Rating:
5.0

Very friendly and nice. Drop off was fast and easy.

ROBERT P. 
Rating:
5.0

Always my Uhall go to fast friendly service

REBECCA D. 
Rating:
1.0

Dropped off truck & checked in at this location, was then charged over $300.00 without my knowledge/consent because it wasn't my pick up location. Would of been nice for ANYONE to mention that fact at drop off!! Can't get anyone on the phone, line is always busy!! BEWARE!!!

Nicole S. 
Rating:
5.0

Thank goodness they were open late so we could return.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
3.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

This company went out of there way to help us. Please know how thankful we are for the people at 975 E. Main. They helped us out of a difficult situation very quickly. Our original pickup was at 43 Mashburn White Rd, Franklin, NC. No one acknowledged us for 10 minutes, was talking to a local customer, avoided us. We sat there for 35 minutes and finally asked how long until they could help us. She rudely said their internet was down. She could care less about us. Rude and non-professional. Highly recommend 976 E. Main, NEVER use 43 Mashburn White.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

GRADY N. 
Rating:
3.0

The van I was given had multiple issues with sensor lights on the display. It was a nerve racking experience. The office personnel were responsive to my calls and questions and did offer a replacement. They indicated this van would likely be sent to auction soon. So I only have issues with the vehicle provided and not the customer service.

KIMBERLY P. 
Rating:
3.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Good service. Good price

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

HOLLY G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
1.0

Absolutely nowhere to park a 20' truck. There were other trucks and trailers scattered everywhere

Matthew R. 
Rating:
5.0

I dropped off late at night.

KATHRYN S. 
Rating:
5.0

Amazing Staff, Very helpful.

BENJAMIN C. 
No reviews have been submitted for this location.

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