Very helpfulCARLH J.
Customer Reviews for Fanning & Brush
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Marika K.
Customer did not leave a comment.John P.
Customer did not leave a comment.MIGUELS A.
Customer did not leave a comment.Vanessa G.
Customer did not leave a comment.Randall P.
Customer service was excellent! All of my questions were answered and the Gentleman who signed us in was very helpful and professional. If we need a uhaul trailer in the future, we will be checking the Fanning and Brush location again!Mary S.
Customer did not leave a comment.SANDRA LEE-EVELY J.
one tire on the trailer kept going flatMahlon R.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Jerome D.
Customer did not leave a comment.STEVEN P.
Location is not convenient. Not near a gas station. The self drop-off procedure is onerous.Anthony G.
Customer did not leave a comment.Cameron P.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Ravi P.
There was a 60 minute wait to resolve reservation. Our initial reservation had to be cancelled and redone. The uhaul system was causing an errant $722 additional charge. Our initial pickup location was moved 45 minutes further from the storage unit we were moving the furniture from. This caused us to have to sleep in a hotel instead of at a relatives. This created a $109 hotel stay.Brien G.
Person fantasticdon C.
Joe the attendant was very nice and worked with me to get what I needed. I will be grateful for all his help.ROY V.
The rep was very helpful and professional. He got us all set up and walked us through the process.Barbara T.
I went there without a reservation and I was there an hour before they opened. The service was excellentWilliam C.
Customer did not leave a comment.Kevin C.
Thank you for your assistance.Eduardo S.
Customer did not leave a comment.Amanda K.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.john C.
The truck that I rented was an older truck and had some loud noise coming from the engine whenever I accelerated. the person said the noise would go away but it did no. Also the truck had no automatic windows which made it difficult at tolls. I think for future renters only new trucks should be rented out for long distances.Benny C.
Have used this location numerous terms. Owner is a pleasure to work with.Thomas I.
Joe Brush IV was excellent to deal with. I wouldn't hesitate to return to Fanning & Brush for any U-haul needs.Carl V.
I was sent to an alternate location which was very inconvenient for me. The people there were very kind, but the first location yelled at me on the telephone, threatened to call the police if I try to drop off at his location, and hung up on me! I am a nun and I am not lying, but I understand that he has said I'm not telling the truth. I am telling the truth.Charlene M A.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Kim P.
Use this Uhaul location a lot for business. Always friendly great service!Gayle M.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.Tony G.
Employees very helpful and pleasantThomas M.
Customer did not leave a comment.Walter W.
Customer did not leave a comment.Peter R.
an excellent experience and Joe was the perfect technicianRAY S.
Please update car transport for this excellent dealer/location.Salvatore M.
Everything was great. Joe was a pleasure to do business with!Scott R.
Customer did not leave a comment.chanel E.
Customer did not leave a comment.Wilson D.
Uhaul website was horrible. Messed up my pick up location and time. And could not complete drop off procedure on website. Could not share my location. Overall experience was hell I will not be renting from uhaul again. I will write a poor review online. Access to trucks was impossible to find.John l albi A.
Same like they help me . They are nice person.PEDRO A.
Customer did not leave a comment.Ron S.
Joe was greatThomas I.
Joe was great, helpful and friendlyThomas I.
Customer did not leave a comment.Lois J.
Customer did not leave a comment.Allison D.
Best customer service at this location, the rep helped me with everything, was super friendly and said their available if I have any issues.Russell M.
On Monday december 18th of 2017 i picked up the big 26' truck at Fanning and Brush at 7.30 am. What a great experience! They where there that early to and the truck was ready for me with running engine and warm cabin, that was very nice since december isn't the warmest month. The ruck was nicely cleaned and well taken care of, I felt really bad leaving the truck there later that evening with mud on the cabin steps and on the cabin floor after i had to be on a location that wasn't paved yet. Joe went out of his way to get me the best rate and was very accommodating. Definitely a U-Haul location I'll recommend. Thanks again, and Happy Holidays.eelco S.
Customer did not leave a comment.dennis F.
Customer did not leave a comment.DAVID K.
Thank you, good service and very clean van. Second time renting from here, would recommend.Tara D.
Good people and very helpful.Richard V.
The price was deceiving. $19.95 on side of van and said first 100 miles free. The bill came to $100 and I used 40 miles max. I felt ripped off and will most likely never is uhaul again bc I felt ripped off. I would like to be partially refund as your advertising was deceiving.John L.
Customer did not leave a comment.Christian A.
Customer did not leave a comment.EDWARD P.
Customer did not leave a comment.Amos P.
Customer did not leave a comment.Douglas M.
Joe did a great job. He promised an delivered.Mike D.
Customer did not leave a comment.JAY N.
Customer did not leave a comment.Richard P.
When customer returns truck with much more gas than the amount when he picked truck up there should be a rebate.Richard P.
question of locationHONG TAM N.
Customer did not leave a comment.Eric B.
Joe was great and very helpful. He even called us after we returned the truck to let us know we had left some personal items in the truck. Very satisfied with this U-Haul location. I'll probably pass by other locations to go to Fanning & Brush the next time we need a rental.darlene M.
Customer did not leave a comment.Shari H.
Customer did not leave a comment.michael M.
Very helpfulLinda D.
Nothing. Fabulous, polite, responsible. Best place ever.WILLIAM P.
Customer did not leave a comment.Rich K.
Good friendly people.bruce H.
Customer did not leave a comment.Lourie G.
Joe was very friendly and professional. Glad to know uhaul has people like this that they can count on.John G.
Customer did not leave a comment.John D.
I was very pleased with my experience and would recomend uhaul and this location in particularAlexander S.
Drive the Van before taking your trip to acquaint yourself with the gear shift it's a bit tricky finding reverse. Overall the Van is great driving. I would use it again and recommend usage.sonja B.
Customer did not leave a comment.Shari H.
Customer did not leave a comment.Jonathan K.
Great place. Both the father and Son were friendly. Great experienceScott M.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.john G.
Latch on the back door of truck is a problem got jammed into ceiling of inside truck was very difficult to get it outkevin R.
Customer did not leave a comment.Paula S.
Customer did not leave a comment.Kaitlin L.
Customer did not leave a comment.Fred T.
Everything was perfect. The truck was clean and the manager of U-Haul went over everything with me. I would recommend this U-Haul rental facility to everyone.Elizabeth S.
Excellent customer service and very friendly staff.kerry W.
Customer did not leave a comment.DENNA I.
Very friendly, informative and overall great experience.Adam S.
Great customer service.Stephen P.
Great experience overall! I would rent again from Fanning and Brush.Ross K.
Customer did not leave a comment.drew W.
We have been moving furniture to stage houses for sale and have used other U-Haul facilities in the area but I don't think we will ever use anyone other than Fanning & Bush. Without a doubt they provided the best and most personal service of any U-Haul we have used. The entire experience was great from rental to return. I can't thank them enough, their great.william P.
Customer did not leave a comment.Josep G.
Attentive,professional,clean vehicle very knowledgeable We wouldn't go to any other place to rent a vehicle again. Very highly recommendPeter H.