Customer Reviews for Fast Stop
(U-Haul Neighborhood Dealer)

1,084 reviews

1392 Trent Blvd   Lexington, KY 40517

(859) 276-3830

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 6 pm

Services at this Location:

Contact Us

(859) 276-3830

1392 Trent Blvd
Lexington, KY 40517

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was very friendly and efficient making the rental process quick and easy.

jacob S. 
Rating:
1.0

More training for the staff at this location. Make sure the truck is empty of previous renter debris prior to the next customer pick up.

AMANDA G. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON E. 
Rating:
1.0

The trailer I rented was not in balance at all. Every bump in the road, the trailer would be all over the road. If I didn't have a heavy vehicle and experience with a trailer, I would have definitely wrecked. I couldn't even drive the speed limit. Someone is going to get hurt with this trailer. I hope it was just this one and not a flaw in the design of all of them. I'll likely never rent from uhaul again.

MARY H. 
Rating:
3.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

YVES L. 
Rating:
5.0

Customer did not leave a comment.

COLAN M. 
Rating:
5.0

Friendly and helpful service, truck was clean and in good working order. Would use this location again and would recommend to a friend.

Matthew S. 
Rating:
3.0

The location was sketchy with a lot of people hanging around inside and out.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

BRUCE N. 
Rating:
1.0

Have the equipment that the reservation calls for

CHARLES G. 
Rating:
3.0

I did self check in and went to turn the keys in and was told I had to take it back to midway 🤣- this man was a complete ass I put the keys on the counter and left. I knew I was where I was supposed to be and he didn't know what the heck he was talking about- rude to say the very least. Not a reflection of Uhaul- because my experience has always ended up positive when things have gone wrong someone is always there to help which is why my family and I have consistently used them over the years. I think I just had a rough go this time.

Angelique M. 
Rating:
2.0

The equipment was in rough shape, service engine lights were on, the staff were not helpful and I did not feel safe leaving my car there while renting the truck

BRADLEY B. 
Rating:
2.0

Truck was beat to hell, inside was dirty, sounded terrible/brakes squeaking was deafening. 100% would pay more for a Penske truck if I had to go back there.

JOSEPH S. 
Rating:
5.0

Excellent, professional service

ANDRE F. 
Rating:
1.0

The people who run the fast stop have literally no idea how to help with anything related to Uhaul. First, they tried to avoid giving us the dolley we paid for (no one even told us they didn't put it in the truck, so we had to drive all the way back!!!), claiming they didn't have any (even though he was eventually able to go back into some room and get one). Then when we were returning the uhaul, the app wouldn't take picture uploads, so I had to go inside to have them end everything for me, but again, they have no idea how to do anything, so they just shrugged and said just turn in the key, making me worry about just leaving the truck there while still in my liability. There was no easy way to reach out to assistance through the app for instances where it doesn't work, and that's a huge problem.

Elaina F. 
Rating:
1.0

The trucks are parked in a difficult place to get in and out of. We were charged for an extra day because even though we arrived in time to return the truck, it took so long to put it back that we were considered late and were charged.

CHRISTINE T. 
Rating:
5.0

Customer did not leave a comment.

Fred O. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

Sara A. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
3.0

Did not receive email or text letting me know my pickup location had changed 😢til I got to wrong place

Sharon S. 
Rating:
3.0

This is the second time I have used the 24/7 pickup feature, and the second time that it has let me down to where I had to call customer service to fix the problem. My truck was at my location, but since the building was closed my uhaul account wouldn't let me proceed with the pickup (24/7?). Customer service got me a truck at a different location, but the 'take photo' stage of pickup was not working on the website. I finally had to go inside and re-do the uhaul order in person. Very poorly designed 24/7 pickup feature, I would not recommend anyone pickup a uhaul that way.

NATHANIEL H. 
Rating:
5.0

The rental experience was very good except for the smell inside the truck of cigarette smoke from prior rental. Luckily I had an in town move and not a long haul move, no way we could have handled the cabin smell.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

EDIE F. 
Rating:
2.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

Johnny F. 
Rating:
3.0

Customer did not leave a comment.

GERALD D. 
Rating:
2.0

My order was. a mobile order pick up/drop off. I was scheduled to get the truck at 8:30am, however, i recieved an email saying to wait until 9am when store opens (hours before pickup) I still had to have the truck back by 8:30am, which was not my full day rental. My email confirmation also showed a price $20 cheaper than what i paid for in person and my mileage was on the original quote. I ended up using less mileage, but i dont see how there can be that big of a difference.

KENNETH S. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
Rating:
2.0

Very crowded. Not obvious where to go for the rental. No other supplies (blankets, boxes, etc)

James C. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON E. 
Rating:
1.0

Over priced & disgusting, the truck smelt like dirty armpits, and I was falsely over charged

Zakary M. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
3.0

I needed dresser covers and there were non there

Benjamin K. 
Rating:
3.0

Customer did not leave a comment.

Harriet C. 
Rating:
3.0

The floorboards where the driver sits we're filthy with dirt/mud and the interior didn't look like it had been wiped down or clean at all whatsoever - that was disappointing. With covid going on, it should've been cleaned and disinfected thoroughly between renters. It also kind of smelled like smoke. Also the tire pressure system kept popping up and saying it needed servicing with the flat tire light which was stressful at first. Always double check when maintenance is done to make sure that doesn't happen. I got scared I had a flat tire while on the road and panicked.

Lauren S. 
Rating:
5.0

Employees were courteous and efficient. I arrived early and had no problem getting my truck two hours early. Truck was clean and in good condition. Good experience.

Kyle B. 
Rating:
5.0

The gentleman greeted me with a smile and it was very needed. It was very quick and easy for drop off.

GEORGIA A. 
Rating:
5.0

Customer did not leave a comment.

GABRIELE H. 
Rating:
4.0

Try not to change locations from where someone rents the truck well in advance. This causes a huge inconvenience especially when paying mileage by the mile. Not to mention the truck was not available for mobile pick-up like it was supposed to be at 7. Luckily the guy was in at 7 am and allowed us to pick up before their usual 9 am time. Not a great start at all!

MICHAEL A. 
Rating:
3.0

Customer did not leave a comment.

Shirley S. 
Rating:
5.0

Don't allow someone to choose a time before the place opens and then make them wait there until it opens when you originally said an early time would work.

Tyler G. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Arveeda B. 
Rating:
5.0

Customer did not leave a comment.

DONALD CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Felicia J. 
Rating:
3.0

Customer did not leave a comment.

MARTINV R. 
Rating:
5.0

Customer did not leave a comment.

Candy G. 
Rating:
5.0

Great customer service

TAREK A. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
3.0

Just got told to drop the trailer in the grass and leave. No check in. I used the mobile app to check in.

Terry F. 
Rating:
3.0

Guy was nice and courteous. Was difficult to maneuver the haul into a space, but he did warn us about it. Would rent from again.

Whitney B. 
Rating:
4.0

At first I was told to just park the vehicle & leave the keys. I did not feel comfortable with this, so I contacted U-Haul directly and they advised me to be sure the contract was completed.

Amy B. 
Rating:
1.0

This location charged me for an extra day, plus insurance when in all reality I returned the truck 17 hours before my drop off time.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

EVELYN C. 
Rating:
1.0

Worst experience of my life, called to confirm pick up twice, go to pick up, not there and told to go to another location. They did not have one either. Called customer service and after an hour on hold was sent to Trent. Very stressful and not accurate about any pick up at all.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE D. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Bluetooth connection for phones would be a huge plus.

Birgen D. 
Rating:
3.0

We were guaranteed a pick up at one location in Nicholasville where I live. Had the confirmation #etc went to pick it up at the location and there was no truck. After some very intense minutes and trying to scramble around to find one, a truck was located. It was however in the next town over approximately 20-30 minutes away. While we were pleased with the truck and the new location it really placed in needed stress on our moving day. We were behind schedule all Day due to this.

JARED M. 
Rating:
4.0

Very brief encounter.

Robert D. 
Rating:
1.0

Uhaul was dirty. Paid with cash. Told me I can get my cash deposit when I get to the destination I was going and when I got there they could not give me my cash deposit back.

Sintoya W. 
Rating:
1.0

Seemed like it was located in a bad part of town. App would not allow me to drop off the truck, so I went inside to do it. Did not feel safe at this location. Overall, my experience with UHaul was absolutely horrible. Nothing in the process was done smoothly or correctly.

Matthew L. 
Rating:
5.0

NA

MICHAEL SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
3.0

Customer did not leave a comment.

SAMUELALEXANDER M. 
Rating:
5.0

We have rented from this location several times for a move and they have been great.

EDWARD R. 
Rating:
3.0

Customer did not leave a comment.

Herman S. 
Rating:
4.0

Customer did not leave a comment.

GINA C. 
Rating:
3.0

Customer did not leave a comment.

Chantal G. 
Rating:
3.0

Customer did not leave a comment.

Anthony H. 
Rating:
4.0

Customer did not leave a comment.

TODD O. 
Rating:
4.0

Easy to find this spot, and they got me on the road right away!

KENT K. 
Rating:
1.0

This location stole my credit card information and made several purchases on Walmart.com - even had 1 delivered to my old address that they knew I was moving from. Also tried to make a $582 purchase from Samsung. So NO I would NOT recommend doing any business at this location.

Ashley Brooke H. 
Rating:
2.0

The check engine light was on, the truck had not been cleaned and the location is unsafe. I will never return to this location. When I called the number about the light that came on I was told that it wasn't a problem. The vehicle probably just needed scheduled maintenance. It sounded like it was going to break down every single mile I drove it. I also had to hold for approximately thirty minutes for a rep to answer. It was a terrible experience.

KAREN M. 
Rating:
3.0

I am not satisfied that your establishment raises rental rent $5 more after emailing renters on how to avoid the increased rates. I was sent an email March of 2021 informing me that if I paid my rental unit 1644 before a certain date I would not have to pay an increase of $5.00. However, the following month April 2021 the company still charged me the increase even after I paid my March payment early. This is very unfair and I'm very unhappy. With the worldwide state of emergency funds are very limited and your inflated prices aren't helping an already crucial time. I would like my bill to return to the contracted $139 instead of the current $144.00. Thank you, Robin Miles (unit 1644).

Robin M. 
Rating:
4.0

It's better to sanitize the cab after one family use every time in this COVID situation.

MICHIHIRO O. 
Rating:
2.0

Have my Guaranteed reservation available. It was not. They let me have it for only 4 hours after much deliberation. I paid the same rate to only get to use it 4 hours when I reserved it for 10-24 with what was supposed to be guranteed or you pay me $50. I think you should honor the guarantee. I had to take what he would allow because other people were waiting and paid to make the move. In addition. Everyone could not even take a rest because of the rush.

CINDY B. 
Rating:
5.0

Very nice and friendly people

AUSTIN F. 
Rating:
3.0

Customer did not leave a comment.

Dylan P. 
Rating:
3.0

Call customer when you change their pick up location

MELISSA E. 
Rating:
3.0

Customer did not leave a comment.

Skyler C. 
Rating:
2.0

The best thing about the place was that they had the smalle truck. The truck had cigarette ashes in it and smelled horrible they did not even go get the truck I had to go get it myself.

Martha W. 
Rating:
1.0

Fast and courteous

SHENG C. 
Rating:
4.0

Walk the customer to the truck to check with them. The cab had drink stains and was sticky. There was a furniture dolly in the back that I did not rent nor know it was there.

Karl B. 
Rating:
3.0

Customer did not leave a comment.

Vera H. 
Rating:
5.0

Actually, I don't have any recommendations. The service was friendly and the transaction was smooth and speedy.

Steven S. 
Rating:
5.0

A small rental location but staff was very helpful. Best thing is that it's a gas station so super easy to refill tank on return.

Jeff P. 
Rating:
3.0

Will running from here the second time around was better than the first time at least the van that I rented was in smooth operating order with no problems or deficiencies

ANGELA B. 
Rating:
5.0

Very friendly representative who was there immediately to assist me!!!

John A. 
Rating:
3.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

price was great thanks

JAMES C. 
Rating:
5.0

Good customer service

Prem S. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Everything good.

Sreenivasareddy B. 
Rating:
2.0

We rented the truck from this place and no one bothered to go through and make any kind of Point check. When I purchased the rental the wiper blades were not working. I had to stop at 55 miles out of Lexington and spend for Plus hours waiting on someone to fix the wiper blades. These people need to really check their trucks well because obviously they didn't check them at all

NEDA J. 
Rating:
1.0

We were charged an extra day even though we returned the trailer on time. The clerk in the store seemed to have no idea how to process a return or even where to direct us where to park the trailer. We finally found another worker in the crowded parking lot who pointed us where to park but still did not give any more information on how to complete the return.

RHETT S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top