Customer Reviews for Felts Machine
(U-Haul Neighborhood Dealer)

127 reviews

672 Carolina Rd   Suffolk, VA 23434

(757) 625-1395

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(757) 625-1395

672 Carolina Rd
Suffolk, VA 23434

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Easy and quick to pick up with mobile pickup.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

BREA A. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Just make sure the inside of the cab is cleaned as well. When I drove the last truck the cab was not cleaned.

Kenedi B. 
Rating:
5.0

Customer did not leave a comment.

Loren W. 
Rating:
5.0

Everything was great!!!!!! A 1 service

Rohonda R. 
Rating:
5.0

Please improve the mobile rental part it did not work for me on Saturday. I am just glad that company was open and there was the sweetest lady there to assist me.

Jennifer P. 
Rating:
1.0

Trailer had 2 tires that were worn down to have no tread left.

Garnie S. 
Rating:
5.0

Customer did not leave a comment.

Cathleen M. 
Rating:
5.0

I had made a reservation two months ahead of time on Holland road. I kept checking my reservation each week. Then the day before pickup I was told I would have to pick up the truck on constance road . The morning of my move I called and then was told I had to drive to Portsmouth, 20 minutes away, with movers coming in one hour. Then we had to go to Carolina highway to get the car dolly put on the truck. Everything was fine until the day that I was moving. That added stress to move day.

pamela P. 
Rating:
5.0

Customer did not leave a comment.

KAYE M. 
Rating:
5.0

Customer did not leave a comment.

DARA M. 
Rating:
1.0

I had to have someone to drive me an hour away to this location to pick up truck and drove an hour back to my job. Made no sense to me when I have 2 actual uhaul facilities within 10 minutes of me. Though the people at the pickup destination were courteous and wanted to make sure everything was right I still can't understand why when I reserve a truck I can't get it at the location and the size I need. This is the 2nd time in a row this had happened. People are stressed enough with moving and when someone else cannot follow though with a reservation what is the point of having one. I do my part and pay well someone else needs to do there's.

richard S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Gustavo C. 
Rating:
1.0

The pickup location charged me differently than what was quoted during reservations with Uhual. My experience in the office took about an hour in a half. The truck only had a quarter of gas but the paper work said othewise. They had to reimburesment the difference of what they charged me and the quote. It took 3 business days.

Sidney G. 
Rating:
3.0

Rented a furniture dolly, but it was not it truck when I picked it up.

kristen R. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Very friendly and worked hard to fix our reservation that Uhaul had screwed up.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Lien H. 
Rating:
4.0

Customer did not leave a comment.

Belissa S. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
1.0

This was by far the worse experience with U-Haul we have ever had! The pick up time was scheduled for 8AM and the truck rental place did not even arrive to open until after 8:30. We were late for our movers we had scheduled and already paid to load our U-Haul. This was a horrible start to our moving day and we also were not given the dolly we paid to rent in the truck and we didn't notice it until after leaving the rental office. This office was so disorganized and unprofessional.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Alison B. 
Rating:
5.0

Staff was very helpful very knowledgeable in the area and provided a clean and well-maintained equipment .

Janine K. 
Rating:
5.0

Look forward to doing business with uhaul at this local soon!

willie G. 
Rating:
5.0

Customer did not leave a comment.

ADEKUNLE A. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B. 
Rating:
5.0

Great service

Gregory S. 
Rating:
5.0

My experience was great,nothing.

Keith S. 
Rating:
5.0

The only thing that could have made this experience better is if I was offered a military discount. Other than that service was fast and easy. I did the 24/7 pick-up and didn't actually speak with personnel at this location.

Tyler T. 
Rating:
5.0

Customer did not leave a comment.

REGINA H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Marlon F. 
Rating:
3.0

I was charged $14.35 for gas after I put the gas back where it was originally. I made 5 attempts to contact this location regarding this matter but no answer. Very unhappy.

Isheba L. 
Rating:
5.0

nothing it was great!

TRAVIS A. 
Rating:
5.0

Customer did not leave a comment.

Nancy E. 
Rating:
2.0

I was over charged for a small trailer to rent and I was charged for services I didn't ask for. I believe I should be given a total refund for the rental because of the lack of professionalism on the behave of uhaul.

stan C. 
Rating:
5.0

Best place I've rented at in forever, friendly and efficient.

edward C. 
Rating:
5.0

Customer did not leave a comment.

stephen W. 
Rating:
5.0

Customer did not leave a comment.

phil S. 
Rating:
4.0

Customer did not leave a comment.

Alexandra K. 
Rating:
5.0

Customer did not leave a comment.

Sylvan G. 
Rating:
5.0

Customer did not leave a comment.

Kier H. 
Rating:
5.0

Very friendly staff

scott B. 
Rating:
5.0

Very friendly group of people, thank you

Gail J. 
Rating:
5.0

Customer did not leave a comment.

bobbie B. 
Rating:
2.0

Customer did not leave a comment.

Alysia A. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Nothing that I know of - the people at Felts were wonderful and I would definitely use them again.

Barbara A. 
Rating:
5.0

Gooddc

jose R. 
Rating:
3.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

This U haul dealer was of great help to us. And made the use of the trailer very easy.

James S. 
Rating:
5.0

Customer did not leave a comment.

Monique F. 
Rating:
5.0

Great service and great prices

SEAN C. 
Rating:
5.0

Very accommodating.

Marian L. 
Rating:
5.0

This rental experience pissed me off. The Raby rd., norfolk VA. location and the Traffic department at uhaul completely failed me. I showed up at Raby rd., at my reserved time and they said that they had no trailer for me.They also told me that there was nothing they could do. They had not notified me that the trailer was delayed and unavailable as soon as they found out. My appt. was for 8am, they said that they MAY have it for me by 4:30. However, waiting till 4:30 would have cost me hundreds and I would have missed an event that I had been waiting for, for a year. I still missed several events.They did try to locate a trailer that would be available at one of their competitors, I said that there had to be a Uhaul trailer somewhere that I could use.Uhaul Co. policy would not allow them to call Uhaul traffic to help, but I could. So, I called and was put on hold and transferred finally to DAVID. He would not help me and made excuses until I lost my temper completely. This is not my nature and it upset me that I had to be unpleasant before he would even consider doing anything. He did locate me a trailer in suffolk, a 2 hour round trip away. AS I WAS LEAVING FOR SUFFOLK AN EMPLOYEE PULLS OUT OF THE BACK OF THE LOCATION WITH THE EXACT TRAILER THEY TOLD ME THEY DIDN'T HAVE!!!!! Anita,at the Felts automotive location in Suffolk was very helpful and pleasant. However the trailer was not properly prepared. The wheel tie downs were loose when we picked it up and were destroyed on our trip back to Virginia beach and the left rear tire would not hold pressure.Joe at the virginia beach blvd. location when I set up the reservation went above and beyond for me as well as when i stopped by on my way back from suffolk when he repaired the trailer.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Ken A. 
Rating:
5.0

Truck was clean and fairly new. The representative was professional and prompt. Great moving experience. Will use this place again

Stanley E. 
Rating:
5.0

Everything was great !!!

John M. 
Rating:
4.0

I can't think right off hand. Everything was OK for us.

mary B. 
Rating:
4.0

Customer did not leave a comment.

Griffin P. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
4.0

Everything was great.

jim J. 
Rating:
5.0

Customer did not leave a comment.

MARION B. 
Rating:
5.0

Customer did not leave a comment.

Ceria M. 
Rating:
5.0

Customer did not leave a comment.

Russel C. 
Rating:
5.0

Continue to have thar pretty smile.

KEITH K. 
Rating:
5.0

Felts Machine was very helpful in locating the trailer we needed even though the trailer was about 30 miles away.

RAYMOND G. 
Rating:
4.0

PERFECT AS IS

JOAN R. 
Rating:
4.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

No comment.

Kelvin L. 
Rating:
4.0

Customer did not leave a comment.

MAGGIE B. 
Rating:
4.0

There was an empty bottle in the cab and cigarettes buts in the ash tray. The staff was professional and polite. They provide quick service and they were very detailed oriented about the usage of the truck.

ROCHELLIA K. 
Rating:
5.0

Contine the exemplary customer service that I received in both Suffolk, VA and Mesa, AZ.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Nothing I was 100 percent satisfied. I no now which Uhaul company to use.They were very friendly and professional.

faye O. 
Rating:
5.0

Very nice and helpful!

DUSTIN S. 
Rating:
3.0

The truck was suppose to have a 1/4 tank of gas,but it had a 1/8. Apparently I was suppose to have the truck back by 10:44 am on the 3rd, but no one told me this so, I was going to be charged for another day because I didn't know this. This drop off/ pick up point needs to explain this to customers. I had never used UHaul before so I did not know this. Otherwise, I enjoyed my moving experience with UHaul.

KAREN M. 
Rating:
4.0

I got charged double for the pads & dolly!!!

PHILP D. 
Rating:
4.0

Customer did not leave a comment.

AL J. 
Rating:
5.0

the team at Felts just needs to keep doing what they do. By far, my experience there was the best I've ever had with a U-haul dealer. For a "small-time" shop, they were top notch, all the way. Not overbearing in any way. I will definitely call them again, if I need a truck rental!

Moses R. 
Rating:
5.0

I greatly appreciate the friendly, prompt, and professional service I had with Felts Machine for my rental. They worked as a team to complete the paperwork and get my trailer hitched up, and were just as great when I returned the trailer. This is a good business and good people to rent from, I would give them a grade of A+

SEAN M. 
Rating:
5.0

This family business has always been friendly, professional, and accommodating. Will recommend this location EVERY TIME!

Alexis W. 
Rating:
5.0

Customer did not leave a comment.

Nina M. 
Rating:
3.0

Customer did not leave a comment.

TERRY M. 
Rating:
4.0

Customer did not leave a comment.

CHRIS W. 
Rating:
4.0

Keep up the hard work!

DONALD M. 
Rating:
4.0

very nice and helpful people. truck was ready a day early and they accommodated the pick-up.

BRIAN M. 
Rating:
1.0

The rental contract needs to state directions for dropping off trucks here. The entire property is gated, and it took much too long to see the key drop box that was bordering the property and lot next door.

Leah D. 
Rating:
5.0

Location was wonderful the trailer was horrible, I was thoroughly disappointed in the unsafe condition of the trailer I was given.

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE G. 
Rating:
5.0

Felts and the UHaul place out on Holland Rd in Suffolk are both great people to work with. The UHaul place in the Citgo at Pruden/Rt58 junction needs to train people who work there how to lease trucks; after waiting over 1/2 hour, I left the Citgo and went to work with the Holland Rd. & Felts locations.

Angela W. 
Rating:
3.0

Give specific details on policy and procedures

SHIQUITTA E. 
Rating:
5.0

very helpful

JEFF W. 
No reviews have been submitted for this location.

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