Customer Reviews for FHE Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of FHE Inc

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Kristy P. on

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Dan was extremely understanding, we were renting for 1 day, but due to not getting into storage unit until Thurs made it a 4 day rental. Dan was accommodating to us, and met us up at UHaul to return it and hour after agreed upon. Overall an excellent review. Just feel daily price $19.95 plus .59 a mile plus filling back up seems a bit steep.

Bailey H. on

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The first uhaul we got had a tire that was wobbly and about to fall off. They acted like they didn’t know it was an issue and was willing to let us use it. Luckily my uncle was there to argue to get a new one and luckily there was another one for us to you. The inside was filthy and got a lot of my things dirty. Not impressed.

eric L. on

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Location and service was good. The system seems out of date, received many phone calls trying to figure out details. It was a simple scenario, because of equipment seemed to make things more complicated than should have been. The gentleman I worked with was first class though.

Steven K. on

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Very knowledgeable and friendly.

Shawn M. on

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joe C. on

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rick K. on

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Trucks air conditioning did not work!!

Luke J. on

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The guy who runs the place is easy to work with, had great customer service and a good attitude. I’d recommend this spot to anyone I know.

Diane S. on

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Pamela R. on

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Let it be known more up front, because I know it has to be there, on the website that there is a deposit of $100 required to rent a truck. That would be my only suggestion.

Barbara B. on

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Catherine D. on

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jusuf H. on

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Olga F. on

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Tom D. on

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The 24/7 pickup and drop off is great.

Jody M. on

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Dropped truck after hours

Ricky R. on

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Tim H. on

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anna D. on

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Duane V. on

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Doug K. on

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daryl H. on

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none.

Avery C. on

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heather R. on

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Honor your contracts in a timely fashion.. The call center was not helpful, Need to talk directly to provider. Do not change the customer request arbitrarily. I needed a specific sized trailer for a good reason. The Marshalltown service was excellent, just too far away from where I needed to be. 2nd Avenue personnel very helpful with drop-off.

Laurie S. on

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Dan was so helpful and pleasant, he made a very difficult job doable.

Bryan D. on

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Customer did not leave a comment.

Dawn M. on

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The UHaul computer system was down so it made my express check in online irrelevant. It was not the fault of this site, but of the overall UHaul computer system. This place was supposed to be open until 6pm when we returned, and when we got there a little after 5pm it was closed. There were multiple people returning vehicles at the same time, so it wasn't only me that was wondering why they were closed. This site has very small space for parking and returning trailers, vans and trucks. They did allow us to park our vehicles in their lot until we returned, and they did follow up with a phone call to verify charges the next day.

Ted B. on

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The lady at the location on douglas by the river was very helpful. Didn’t have the size I needed so reserved one for me at the second ave location. Great customer service by all!

TIMOTHY D. on

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Matthew L. on

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Robert R. on

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Drop off location, personnel were very helpful, but appearance was not very appealing or well marked.

Brian N. on

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Dan was a huge help and great resource for tips and tricks related to the Ubox. We will definitely consult him again!