Customer Reviews for FHE Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of FHE Inc

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LYNELLE M.
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Tried going to the location on U-Haul Moving & Storage of Southeast in Des Moines. We were on the phone with them after a collision and was on the phone with them when we were able to get there 1 minute after close. They refused to help us and said they weren't on the phone when the middle eastern woman working was clearly the one on the phone. Resulted in having to stay overnight in a hotel and missing work the following day. Awful service. Guy at FHE was very nice and helpful.

Asbel E.
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Customer did not leave a comment.

Cam S.
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Richard M.
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The gents running the location at 5703 NW 2nd St in Des Moines are the best! I have rented various items from various locations, and without question the best experience by far has been at this location.

ANDREA C.
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Customer did not leave a comment.

ARTHUR M.
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Van F.
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Shawn F.
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This was probably the most painless experience renting a truck that I have ever experienced. I highly recommend this place to anyone going through the moving process.

Douglas H.
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Not the fault of this drop off location but we were forced to drive an extra 35 minutes from our destination of Ames to DesMoines because Ames was “full”. Get this figured out U-Haul!!!

heidi J.
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it looked junky with all kinds of weird non rental cars around

Bobby Jo A.
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The truck was dirty and never contacted the day before. And the dollies were not in the truck Sonia's to drive across town to another location to rent them. I need the charge removed off of the truck rental as I see it is still in there

TAMARA D.
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Customer did not leave a comment.

John H.
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MARLA W.
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GUY M.
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MADONNA B.
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There was limited parking spots for customers.

bert M.
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There is a person who works here named Dan. He is very helpful and honest. I accidentally left money in the uhaul and Dan found it and called right away to tell me so I could come back and pick it up. I was so happy with his honestly I offered him a reward but he would not take it. Dan is a very special person. I highly rate him for honestly and service. He is friendly and efficient. He made my day!

Paul B.
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Great service!!! Our move went perfectly! Thank you!!

Stephen B.
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Very unorganized

Richard S.
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Keep up the good work!!!!

Thomas N.
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Customer did not leave a comment.

Neal M.
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debbie D.
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DEBBIE D.
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debbie D.
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T R.
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Get your app to work properly. It cost me to be two hours late getting to where I was going to get my furniture and I was paying Five Guys $20 an hour to sit there and do nothing not happy at all about that

Paige L.
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Customer did not leave a comment.

Cheryl W.
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Robert P.
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Horrible!

Dan B.
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Have a little wider area to move in about to pick up or drop off your equipment

Chris H.
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Customer did not leave a comment.

Lee K.
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Customer did not leave a comment.

Bryan W.
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Great service. Helped me thaw out my hitch cover and quickly resolved a hitch pin issue as well. Will definitely return to this location.

Patrick K.
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Outstanding customer service

AUSTIN W.
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Customer did not leave a comment.

jennifer R.
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Matthew C.
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Ted S.
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Great place to work with, will go here next time as well.

Nancy C.
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Customer did not leave a comment.

Larry W.
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The trailer had broken leaf springs and it was more like dragging than towing.

Jan H.
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It was good to talk to a person to get through all the steps to rent. It would be nice to have a ramp in the 10' truck. We didn't need such a big truck to Move a piano.

Erin V.
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Customer did not leave a comment.

Rhonda W.
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Service was speedy, knowledgable and excellent. Great experience. This was one of two locations we rented from for our move and highly recommend. Thanks for the great service!

John C.
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Customer did not leave a comment.

Kristi S.
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Customer did not leave a comment.

brian H.
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Improve facilities.

Doug K.
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Nothing to improve at this location. Totally satisfied, highly recommend this uhaul dealership site.

Nick H.
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Customer did not leave a comment.

Stanley B.
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Customer did not leave a comment.

Kristy P.
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Dan was extremely understanding, we were renting for 1 day, but due to not getting into storage unit until Thurs made it a 4 day rental. Dan was accommodating to us, and met us up at UHaul to return it and hour after agreed upon. Overall an excellent review. Just feel daily price $19.95 plus .59 a mile plus filling back up seems a bit steep.

Bailey H.
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The first uhaul we got had a tire that was wobbly and about to fall off. They acted like they didn't know it was an issue and was willing to let us use it. Luckily my uncle was there to argue to get a new one and luckily there was another one for us to you. The inside was filthy and got a lot of my things dirty. Not impressed.

eric L.
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Location and service was good. The system seems out of date, received many phone calls trying to figure out details. It was a simple scenario, because of equipment seemed to make things more complicated than should have been. The gentleman I worked with was first class though.

Steven K.
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Very knowledgeable and friendly.

Shawn M.
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Customer did not leave a comment.

joe C.
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rick K.
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Trucks air conditioning did not work!!

Luke J.
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The guy who runs the place is easy to work with, had great customer service and a good attitude. I'd recommend this spot to anyone I know.

Diane S.
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Customer did not leave a comment.

Pamela R.
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Let it be known more up front, because I know it has to be there, on the website that there is a deposit of $100 required to rent a truck. That would be my only suggestion.

Barbara B.
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Customer did not leave a comment.

Catherine D.
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jusuf H.
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Olga F.
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Tom D.
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The 24/7 pickup and drop off is great.

Jody M.
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Dropped truck after hours

Ricky R.
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Customer did not leave a comment.

Tim H.
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Customer did not leave a comment.

anna D.
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Duane V.
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Customer did not leave a comment.

Doug K.
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Customer did not leave a comment.

daryl H.
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none.

Avery C.
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Customer did not leave a comment.

heather R.
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Honor your contracts in a timely fashion.. The call center was not helpful, Need to talk directly to provider. Do not change the customer request arbitrarily. I needed a specific sized trailer for a good reason. The Marshalltown service was excellent, just too far away from where I needed to be. 2nd Avenue personnel very helpful with drop-off.

Laurie S.
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Dan was so helpful and pleasant, he made a very difficult job doable.

Bryan D.
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Customer did not leave a comment.

Dawn M.
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The UHaul computer system was down so it made my express check in online irrelevant. It was not the fault of this site, but of the overall UHaul computer system. This place was supposed to be open until 6pm when we returned, and when we got there a little after 5pm it was closed. There were multiple people returning vehicles at the same time, so it wasn't only me that was wondering why they were closed. This site has very small space for parking and returning trailers, vans and trucks. They did allow us to park our vehicles in their lot until we returned, and they did follow up with a phone call to verify charges the next day.

Ted B.
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The lady at the location on douglas by the river was very helpful. Didn't have the size I needed so reserved one for me at the second ave location. Great customer service by all!

TIMOTHY D.
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Customer did not leave a comment.

Matthew L.
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Customer did not leave a comment.

Robert R.
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Drop off location, personnel were very helpful, but appearance was not very appealing or well marked.

Jeffrey F.
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Customer did not leave a comment.

jason S.
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The transmission kept slipping. Was driving down the road and it shifted down. When putting in reverse. It would not engage and I had to put it in park and shift it down again. I noticed the owners of FHE and let the know.

Tim G.
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Customer did not leave a comment.

Patrick K.
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The passengers mirror wouldn't adjust.

scott H.
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Customer did not leave a comment.

David M.
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I had to drive an additional 22 miles to get to this location. Then I had to pay for this additional mileage which wasn't right. I was supposed to have a truck Thursday for 24 hours and was told a truck was there. This truck was not available for 24 hours. I had to wait until the next day and take a smaller truck which also led to more mileage.

David R.
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Small tight space but great helpful people.

Greg S.
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I am a happy customer that rented a 26ft truck Dec 16,2018 and then a 9ft Transit 250 cargo van (very nice) May 29,2019. Both vehicles were clean and great shape. But both times when I went to pick them up the UHaul internet was down (Dec 16,18 & May 29,19) and the site would not come up on there phones. One guy told the other “The internet is down again”. So they had to do old school and write it down on paper. Time consuming & annoying for both the employees & your customers. But I will be back!!

PAM R.
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Customer did not leave a comment.

Kenneth L.
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Have more equipment and accessories available

JAMES M.
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They worked with me for I didn't have to do the smart phone check in.

Karen B.
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Actually have the equipment at the location I reserved it from, not an hour away. I wasted two hours rather than picking up the equipment less than a mile from where I was.

Suzanne C.
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Nothing. FHE Inc was the best place that I've rented a U-Haul from, by far. The store was clean and had excellent customer service.

Ival P.
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Customer did not leave a comment.

Jason C.
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Easy guys to work with.

greg A.
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Customer did not leave a comment.

Tyler P.
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Very excellent service, took care of everything I needed.

Jeff K.
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The customer service that was provided was excellent. Thank You Jeff Klootwyk

Jerry Y.
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Service was superb!

Victor G.
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Customer did not leave a comment.

Brian N. | Overall Experience |
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Dan was a huge help and great resource for tips and tricks related to the Ubox. We will definitely consult him again!

No reviews have been submitted for this location.

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