Customer Reviews for First Choice Citgo
(U-Haul Neighborhood Dealer)

1080 reviews

77 Lee Jackson Hwy   Staunton, VA 24401
(Across the street from the Staunton mall)

(540) 887-7533

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(540) 887-7533

77 Lee Jackson Hwy
Staunton, VA 24401
(Across the street from the Staunton mall)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Serena B. 
Rating:
5.0

It was had dried mud on the floorboards inside of it. I don't care personally but someone might. Overall I was happy with the experience.

John S. 
Rating:
2.0

They added safe move to my bill when my reservation had clearly shown that I didn't want it. I've called uhaul to adjust the bill through chat...never answered. I've called the number for customer service and it's always a 40-45 minute wait.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

karkeeta I. 
Rating:
2.0

The lady on the phone was very rude. Otherwise went great no problems with the uhaul or anything else.

Edwan W. 
Rating:
4.0

This site to pick up the truck was fine. The process to get a truck was horrible, just like the last time I used U-Haul. I am actually thinking of buying a truck since I have a trailer and just do things myself. Bad website, awful support, but always successful at wasting at least 4 hours of my day.

Kenneth O. 
Rating:
2.0

We scheduled the van rental online to be picked up at 9:00 a.m. When we arrived, we were told that it could not be rented until 11:00 even though the van was parked at the location and the clerk was available (the same clerk who checked us in two hours later). This caused us to have to completely rework our schedule at great inconvenience.

Robert C C. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
1.0

This was the worst experience I have ever had with a rental company.Employee's were not knowledgeable or helpful. Could not answer my questions,or would not. Over charged me on gas. Uhaul states that a ten foot box truck gets 12 miles per gallon. I went 43 miles, put in $15.oo worth of gas @2.89 per gallon and when I received my receipt from uhaul they had charged me with an additional 8 gallons of gas. I had put in 5.19 gallons, they said they put in 8 gallons, so it took 13.19 gallons to go 43 miles. Dosent add up?? Thats 3.09 miles per gallon. Shame on me for not making First Choice Citgo verify the gas when I took the truck as well when I took it back. I would very much like to hear from uhaul, which I never expect to . Warning to others,make any one fill the vehicle in your presence and when you return it make them witness you filling it up, and verify to you that it is full. Also I do not like not being able to get a paper receipt when truck is returned. Never again will I rent from this company.

William B. 
Rating:
1.0

Customer did not leave a comment.

Jared D. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Fantastic to work with!

BRIAN LEE K. 
Rating:
3.0

24/7 pickup is a f***ing joke..... absolute waste of time if you need to reach out to customer support or deal with the web page at all. Better off waiting for the location to open and go in person then fool with the online mess. Read this and make the changes for future people so they too aren't stuck wasting all of a morning trying to get a damn truck.

Jordan S. 
Rating:
5.0

This location has consistently been A++

Clement P. 
Rating:
5.0

They where vary helpful and extremely kind. I had issues with my cards for payment but they worked with me through it and I was able to get done what I needed to get done. I would recommend them to anyone 😊

Tess H. 
Rating:
5.0

Have items at location when ordered! No furniture pads.

Bradley S. 
Rating:
5.0

Nothing excellent servicd

Jon M. 
Rating:
3.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

This location offered excellent professional service. Nothing to improve.

Wilbur LEE J. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

This far the best dealer in the valley. Keep it up guys

Clement P. 
Rating:
5.0

This is by far the best rental location in the Uhaul universe. They are peerless in customer service, availability and dynamic fluid of operations. I have used this resource many times, and I will continue to do so in the future.

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Great service

Michael S. 
Rating:
5.0

Fantastic customer service, very easy pickup and dropoff. Highly recommend this location!

Matthew G. 
Rating:
5.0

The best place in Staunton to get your U-Haul. All the staff there are very helpful and it's always been a pleasure doing business with them.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Cathleen R. 
Rating:
5.0

Everything went smooth and no issues. Would recommend!

Jeffrey B. 
Rating:
3.0

Trailer had boxes left from the last user. Two bright yellow boards as well. I left the boards in the trailer as I did not know if they belonged there.

Michael S. 
Rating:
5.0

make sure the cargo light works??

Quentin C. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Lori H. 
Rating:
3.0

Customer did not leave a comment.

Karoline K. 
Rating:
5.0

Nice, courteous people, definitely recommend

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah F. 
Rating:
3.0

Trouble with app logging off and not saving images, delays, conflicting instructions (i.e. call/wait to be called). Heavy stench of smoke in truck. Citgo staff were wonderful, helpful, professional, and efficient.

Colleen C. 
Rating:
5.0

Thank-you-very-much-i-love-you-trucks-and-serives-that-you-provide-2-me-attuide-is-well-thanks-4-your-personally-and-will-allways-keep-coming-back-thanks-and-god-bless-you-very-much

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Adrienne W. 
Rating:
5.0

Such a friendly and helpful place- the staff are wonderful and knowledgeable. I will never go anywhere else.

Jennifer R. 
Rating:
5.0

Fast, efficient and friendly service.

Wayne M. 
Rating:
4.0

Customer did not leave a comment.

Beth K. 
Rating:
5.0

Customer did not leave a comment.

Brandy H. 
Rating:
5.0

Customer did not leave a comment.

Brandy H. 
Rating:
5.0

Thanks-mrs-johnson-we-prechate-you-bussiness-we-love-the-uhale-exprerince-that-you-all-give-us-we-love-the-personally-that-you-all-allways-give-use-thanks-god-bless-you

Robert J. 
Rating:
5.0

Customer did not leave a comment.

jeffrey B. 
Rating:
5.0

The best experience ever after so many years of using U-HAUL services. Folks here are pleasant and easy to deal with. The location is convenient, highly visible and has long operating hours. I highly recommend this location and of course I will use them again.

Brendan M. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Excellent-thank-you

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The drop off went so smoothly and the customer service was excellent!

Zachary F. 
Rating:
5.0

The lady there was friendly, awesome, and a pleasure to do business with

Jason L. 
Rating:
5.0

Super friendly customer service - will use this location again for rental needs

Adrienne W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer service was outstanding.

Louis M. 
Rating:
4.0

Very good customer service. Truck was not available at 8am I had to reschedule for 10am.

Carol K. 
Rating:
5.0

Customer did not leave a comment.

Will F. 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

No need for improvement

June E R. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Milage rates are too high especially for the larger vehicles on the weekend. I've heard others say they will borrow a truckm or trailer rather than pay that high milage rate for weekends. Lower it and I'm sure your revenues could increase. I rented a pickup but my son needed a bigger truck. $1.29/ mile is a bit high for weekend usage. Other than that my experience was fine.

Alfred W. 
Rating:
5.0

Nothing-very-good-be-back-thanks

Robert J. 
Rating:
1.0

Ok so UHAUL can look over my rental start to finish & verify that there were multiple problems ... The pick uptime scheduled for 8:30p.m. at one location was changed w/out my prior knowledge to 8:00p.m. at a different location - i was opted for the pick up vehicle after location has closed - the owner of that location told me at 830 that Uhaul closes at 8:00 & i couldnt have a rental until the next morning - she was not very pleasant at all to me - i was only asking her what to do if the internet check in wasnt working properly & was told there was no such thing & that i needed to leave ( verifiable by security camera at location ) i called customer service ( C.G. ) was Very helpful ... My reservation got a $50 credit for not being available & rescheduled @a different location - the next morning that location had no rental available so i should have gotten another $50 reservation guarantee credit ( which i did not ) & was rescheduled again at the other location - eventually ( after having multiple rides arranged to get to all these reservation appts ) i did get a rental ... Attempting to return the rental AGAIN the location would not assist me because Uhaul closes at 8 & the online return procedure would not function for me ( i could drive 100 yds away from the location & it would work but i wasnt at the location any longer for the gps to confirm - this leads one to believe the location uses a signal scrambler or block to prevent web access ) AGAIN i call customer service & explain ( representative T.D. was most excellent as well ) and they handled my return for me . Customer service over the phone was excellent !! HOWEVER... Uhaul , you are the #1 rental company in the world ok , never & i mean under no circumstance period should any customer have to wait for a customer rep to take their call - this is simply inexcusable & you should be ashamed - i waited on hold both calls for approx 30 mins for my call to be taken - either you have THAT many issues that need resolved OR you are THAT short staffed ... There is just no justifying either & you should know that simple fact ... Get it together Uhaul !!! & I confirmed the definition of guarantee which Uhaul did not meet ( twice!!!) so i should receive $100 credit - on my final invoice i did not even see one reservation credit let alone the 2 i am entitled to by Uhaul's guarantee ... Again i say to Uhaul , get it together !!! And REWARD your customer service agents because they deserve it !!!

Nathaniel C. 
Rating:
1.0

Rude personnel that do not value customers.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Garika W. 
Rating:
5.0

The Employee/Lady who handled my contract was amazing. When I went to pick up my reserved Trailer it was not available. It had been returned to the wrong location and the agent at that location did not check it back in properly either. That location was closed so then I was left without the needed rental. She took care of my needs and honored your contract by renting me a little larger trailer that was available so I was not left without anything. It took her an hour to get all the needed errors with Uhaul fixed so I so I could have a trailer and the whole time she was kind and patient. I would highly recommend her to anyone.

Kelly C. 
Rating:
5.0

Friendly, quick and courteous service!!

Buford G. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Excellent service and friendly

Alison F. 
Rating:
4.0

Customer did not leave a comment.

paul T. 
Rating:
5.0

The Uhaul representative was extremely courteous, effective, and helpful upon literally no notice of me requiring to rent a truck that day! Due to the extreme heat I needed to extend the rental for one day, which also was no problem and solved over a quick phone call less than 2hrs before the original rental contract was up! Keep up the good work! I can highly recommend this location! A+

Xaver W. 
Rating:
5.0

Customer did not leave a comment.

Clinton R. 
Rating:
5.0

When I called reservations (not the rental location), they assured me that a queen bed would fit in a cargo van. That is true, but it only fits sideways, which means you can't really fit any additional items beyond the bed. That would have been good to know.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
2.0

I'm dearly certain they ripped me off! I know for a fact I traveled less then 60 miles, yet was billed for just enough to return none of my money! When I first went in after ordering online, they tried to bill me 59.99 for the truck instead of 29.99! I called them on that, then they billed me for a dolly which never received! Somehow had me traveling almost 90 miles which wasn't true but because I'm disabled and my son's were driving I couldn't verify by the time the guy came back out to give me my change. I won't use this location again, not will use uhaul again until they have a better tracking system to help the people from being ripped off!

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

I've used this location before they are great.

zachariah F. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Everything went smoothly. Staff were really good. Highly recommend this location.

Clement P. 
Rating:
5.0

Super helpful and prompt to get me checked out extremely easily and assist how to secure trailer in the lot. Highly recommend. Always enjoy using this location.

Andrew C. 
Rating:
1.0

This location was disorganized and unprofessional. It took me at least 30 minutes trying to return the vehicle, most of that sitting around waiting for the owner to arrive because the lady working didn't know how (she was nice, though, just not trained or something). Then, I wanted to put some gas in and they are a gas station - the owner said to just pull up to a pump and leave it....None of the 6+ pumps worked, they were ALL out of order. So, another 10-15 minutes to run to another gas station. Way more of a hassle than any other rental I've done. Also, the Uhaul online check-in system was useless and a waste of time.

Malia F. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Mykel N. 
Rating:
3.0

Customer did not leave a comment.

Jordan F. 
Rating:
2.0

Staff there were nice. Lady on phone no. Like I said earlier. Still dont know what total bill actually is. Who charged it . Had to pick up at different place then originally arranged.

carig F. 
Rating:
3.0

Clean out the cab! The cup holders were full of liquid and it was sticky all over. Also smelled of cigarettes-butts we're still in the ash tray. It was disgusting and we ended up cleaning it ourselves.

Geoffrey F. 
Rating:
5.0

Customer did not leave a comment.

Bart N. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Having used Uhaul for several moves, this service center is by far the best experience I have had in renting Uhaul. Friendly, fast service and fleet was in Grand order. Great job guys

Paul J. 
Rating:
3.0

Customer did not leave a comment.

Hugo B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Clean the inside of the truck

Brett B. 
Rating:
3.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
No reviews have been submitted for this location.

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