Customer Reviews for Franklin Transmission & Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Franklin Transmission & Auto Care

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Jodi K. on

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Customer did not leave a comment.

NIJIATI M. on

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Good service. Staff is very helpful. I wanted to pay 14 dollar for insurance. But you charged me 28. And a lot if fees that not included in rental price. Charges is way far from advertised price.

Richard S. on

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Great people to deal with. Highly recommended!!!!!

Theodore D. on

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WHY WAS I CHARGED FOR A SAFE MOVE COVERAGE WHICH I DID NOT SELECT. I USED A TRUCK FOR 1 HOUR AND I ALREADY CARRY A $5 MILLION DOLLAR POLICY TO COVER MY USE OF ANY VEHICLE????

GREGORY K. on

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Gloria C. on

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Frank C. on

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Ronald V. on

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Renting from Uhaul was a terrible customer service experience. Terrible service at store where rented, uhaul.com website is useless, and 800-go-uhaul corporate customer service phone line had me on hold forever and untimately did not help me. Miscommunication on when truck had to be returned, spent over 2 hours on the phone trying to address issues, overcharged by $111. Had to dispute charge with credit card company because did not receive credit. Would have been easier and less stressful to not rent from Uhaul and carry the furniture on my back! I would give them a grade of "F", but that would be underestimating how bad their service was, not just at the store but at Uhaul corporate as well..

Paul G. on

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Cecelia A. on

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First the location was closed service in the area is not good at all so if you have to check in your rental on your phone please download the app before you get there and walk in the middle of the parking lot for somewhat ok service

Douglas B. on

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Great staff

EDWARD H. on

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I do want to say - I didn’t expect a Newer Rental truck from where I was picking it up from . That was one of the Best vehicles - I have ever had to Move someone . It was clean and quiet . It worked and responded well .

Carmine C. on

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For the second time in a row. I went to pick up my truck after making a reservation on line and the did not get the size truck that I reserved. And don't know why I had to pay for the upgrade since what I wanted was not available on the site.

nasser A. on

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Got there to pick up location on Saturday which was 30 miles from my home address and found out the location in only open on weekdays. Waited there for hour and half in the phone with U-haul and was not compensated for the trouble I had to go through. Very disappointed

Kelly M. on

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Couldn't have asked for more-fast, courteous and professional. Thank you!

Angely V. on

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Paula K. on

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Service was excellent. Continue to do what you are doing.

Sean M. on

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Charged me an extra days rental when I returned the truck on the same day I rented it. Again uHaul has no idea how to run a business. I will be fighting this overcharge as I have proof of when the truck was returned.

Jeremiah M. on

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Sureshbhai P. on

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April I. on

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there was no one there to assist in the rental process. 4 trucks were there and I was the last one to be checked in. The other renters waited 45 minutes on the phone to be assisted in the rental. According to one of the renters, my dolly was abducted by one of the other renters so I had to have the charge removed from my bill. There was too much to do over the phone.

Phil C. on

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shantel S. on

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was advised last minute that this was a 24/7 reservation, due to the location and very minimal service the process took over 45 minutes and was very frustrating.

Tara H. on

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david H. on

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brien B. on

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Service was slow, Staff's going through the online form completion process seemed very lengthy, and the computer system also gave the staff member problems, or both.

Edward P. on

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Dan H. on

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Your locations are fine and the people were very nice. Your automated check-in via smart phone is an abomination. Too confusing, too many specific options and references to have in an automated process, no way to correct anything. Put people back to work and make it a person-to-person system where you talk to people and/or deal with U-Haul reps face to face.

Jose A. on

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Jessica M. on

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It was hard to find because it was behind other buildings, so maybe mention it.