Customer Reviews for Freedom Self Storage
(U-Haul Neighborhood Dealer)

329 reviews

115 Peridot Ave   Loveland, CO 80537

(970) 624-0037

Location Hours

  • Mon-Sun: 8:30 am - 5 pm

Services at this Location:

Contact Us

(970) 624-0037

115 Peridot Ave
Loveland, CO 80537

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They charged me $20 for dropping off after hours. I told them I was going to do this and they never said there was a fee. My reservation says 11:30am to 11:30pm and doesn't have a fee listed. The charge came afterwards.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Ursula S. 
Rating:
2.0

I ordered a 26 ft truck and all they had was a 20. i ended up leaving quite a bit behind and ended up losing it. npt happy

Gerald O. 
Rating:
5.0

Excellent service personnel.

michael C. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

The trailer was clean but needs maintenance. We had a successful trip, but based on the squeaking and rolling friction, believe the trailer needs a lube job and chains shortened to remove excess. The location needs pavement or other road surface. Mud puddles and Potholes throughout lot. With rain or snow, just a muddy mess. Staff was good. I recommend only because this is the only location. Better signage would help locating site.

Anthony C. 
Rating:
5.0

Instead of having me struggle with reversing the trailer into position, the lady suggested I drop the trailer where it was and she would put it into the correct location. Great service, and very quick and easy check out

Flemming H. 
Rating:
3.0

Manager was apparently out to lunch and no one there. Didn't answer the “emergency/contact” number or call back. When he showed up a half hour later his explanation was since he is on lunch hour, and apparently not paid, he doesn't answer phone. Some good it does to call.

Bob C. 
Rating:
5.0

Parking lot overcrowded and full of mud and potholes. A grader would be helpful.

nova R. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Kellee F. 
Rating:
4.0

Customer did not leave a comment.

Ralph M. 
Rating:
1.0

Customer did not leave a comment.

Dzmitry C. 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
2.0

Make sure your trucks are mecganically sound before you send a customer off with one of your trucks that has over 120k miles on it. Transmission was awful and truck was dangerous to drive. I called for 4 hours and left 4 messages and never had the manager (who is the only one working there) answer or return my calls. Finall when I came to return the truck, she answered the phone but said she could not give any discount or partial refund for the giving me a dangerous truck. I will not do business here again nor recommend it to others.

Laurie W. 
Rating:
3.0

I was notified to change the drop off to this location, showed up after the scheduled opening time and no one was there. I locked the truck, took pictures of the equipment and the front door of the place with time stamps, then left the keys in drop box. That would be okay for after hours, but not during normal business. It was a fitting end to a process that showed no real customer service from the beginning.

Jim C. 
Rating:
2.0

Be prepared

Brad F. 
Rating:
5.0

Very efficient check in

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

Doug A. 
Rating:
3.0

son was charged a cleaning fee of $25 after returning truck. did not sweep it out. did not have a broom. we have never been charged this before in all the years of renting from U-Haul.

Andrew B. 
Rating:
5.0

Easy in and out after an exhausting move.

Donovan W. 
Rating:
4.0

Customer did not leave a comment.

Toby S. 
Rating:
3.0

I thought the rental was overpriced. I put 7 miles on the truck and used it for 3 hrs. Internet quote was $44 the final price was $60. Definitely not worth the money, I will look into other alternatives if I need to move large items again.

Jason C. 
Rating:
4.0

n/a

David S. 
Rating:
5.0

You guys were awesome

Ryne N. 
Rating:
5.0

Briana T was fantastic. She got me the perfect truck to get moved in to my new storage unit at a great price. She had excellent customer service skills and treated me like a real person. Everything was absolutely perfect and made my move much smoother. Very satisfied, will recommend Freedom Storage to anyone that needs Storage or a Uhaul truck!

Charles S. 
Rating:
3.0

Be sure to take a photo of the number of the truck (on the dashboard and on the back of the truck) before you drive away, or drop it off. Will help clarify things if and when you get charged multiple times for other people's rentals.

Linda S. 
Rating:
5.0

This is my goto place for my uhaul needs I use them a couple of times a year. really nice and helpful people.

Nathaniel M. 
Rating:
5.0

I am really glad that you have a rental service that allows pick up and drop off of the vehicle without needing an agent. It was all pretty smooth.

Laura B. 
Rating:
5.0

The truck needs running boards!

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Rob B. 
Rating:
5.0

Brianna T was one of the most efficient people I've encountered in retail. She's provided excellent customer service. She rocks.

Jacob D. 
Rating:
2.0

Upon pickup the cashier stated that drop off was any time on the date and at any location within drop off zip code.

Douglas G. 
Rating:
3.0

This location was closed when I wanted to return my equipment (staff training). I called another location with a question and they were not helpul.

Naitnaphit L. 
Rating:
3.0

Location did not have the dolly I ordered, which made my move much more difficult. They barely talked to me, didn't tell me I needed to check the truck's condition before departing, and there was confusion regarding where and when I would need to return the truck.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

Marion D. 
Rating:
2.0

The location and the employees here were fantastic to work with. However, I am still trying to resolve a billing dispute with UHaul. I believe a new employee (he indicated it was his first day) did not code my payment appropriately, and marked it as promissary - however, my card was charged fully. UHaul is not responding to my dispute - only sending collections out.

Kendra D. 
Rating:
3.0

Customer did not leave a comment.

RONALD S. 
Rating:
3.0

I was told twice by two different people who work at the property that I would not be charged for two days because I brought back my rental before 24 hours and was also asked if it would be back in 24 hours so that another customer could rent the truck I had. I was then charged an additional day after everything because my time was put in after 24 hours.

Sotera D. 
Rating:
3.0

Make sure when people reserve something there should be something available for them.

Ryan J. 
Rating:
5.0

Very pleasant staff

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
4.0

Customer did not leave a comment.

Tonya B. 
Rating:
5.0

Customer did not leave a comment.

Lori Q. 
Rating:
5.0

Good to go

Steven J. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
4.0

Customer did not leave a comment.

Rudolf S. 
Rating:
1.0

Was treated very rudely when trying to return the trailer. Employee wasn't friendly I felt that I was inconvenience. This was not a great experience at all!

kevin F. 
Rating:
4.0

The office is hard to find from the street…..some signage would be helpful. The keys for truck I had planned to us couldn't be found so they fixed me up with the next size up at no extra charge.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Sonja N. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Nothing bad but nothing stood out as above average.

Randy O. 
Rating:
4.0

Customer did not leave a comment.

Wendy C. 
Rating:
4.0

It was great overall. The only thing is that I had requested a dolly and it wasn't present when I got the van.

Jessica C. 
Rating:
5.0

service was fast and friendly. Cost is reasonable and affordable to someone who is moving.

Jessica J. 
Rating:
3.0

Customer did not leave a comment.

Melvin B. 
Rating:
1.0

Parking lot muddy full of puddles. Worker was super Unfriendly and rude. Would never return here again.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
1.0

The man was extremely rude, expected me to back up the Uhaul and trailer into a parking spot while I have no experience doing that. He wasn't friendly at all, and made me feel unsafe upon my arrival. Left immediately instead of checking my equipment out.

Autumn G. 
Rating:
4.0

Customer did not leave a comment.

George H. 
Rating:
1.0

I had to park the trailer in a mud field and almost got my truck stuck. I had to put it in 4 wheel drive to park the trailer as requested. I then had to go and wash my truck to get the mud off. And then, I was charged a cleaning fee because the blankets weren't folded. I did not want to go into the trailer to fold the blankets because it was very muddy and I would have tracked mud into the trailer. Very disappointed that I was charged a cleaning fee because 15 blankets weren't folded.

David L. 
Rating:
4.0

overall experience was positive

Janet M. 
Rating:
3.0

The website told me originally that the pick up was on the north side of Fort Collins, but when I was going through the process to get the keys it then told me the pick up was in Loveland

Kai F. 
Rating:
5.0

Great Customer Service

William B. 
Rating:
5.0

Nothing to improve for my experience.

ROBERT D. 
Rating:
5.0

Very helpful

THOMAS R. 
Rating:
5.0

I think you guys give a good attention keep doing good 👍

RAYMUNDO S. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
3.0

The slight of hand that is going on with the fuel gage game. Where one person says 5/8 of a tank has to be to the 3/4 line to in order to NOT be charged a fuel charge is not truthful with the customers. Knowing that the truck was returned with more fuel in it than when it was delivered leads one to wonder if a little siphoning of fuel or money is taking hand. Knowing that a couple of dollars will drive business away has to make one proud. Thank You

tom R. 
Rating:
5.0

Customer did not leave a comment.

Lane A. 
Rating:
5.0

I came into town after hours, called these guys and they had me drop off the trailer with no problems. Good people running this location.

KELLY W. 
Rating:
5.0

Great customer service and met all my needs. Will definitely recommend Freedom.

TERI P. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
2.0

Was charged a cleaning fee when the van I received was already trashed. Took pictures and noted in pickup but was still charged $25.

Isaac M. 
Rating:
5.0

easy in and out. I'll be back.

David B. 
Rating:
5.0

Customer did not leave a comment.

Harvey M. 
Rating:
3.0

The man seemed very annoyed that he had to help customers. Walked in and told us to just go put it by the other trailers and unhook it. Another customer walked in right behind me to rent a trailer and he seemed annoyed and then while walking out another customer was pulling in also. And his comment he made very crankily while walking out towards the lot was "i probably won't get out of here til late afternoon now". Not really a welcoming place.

Julie T. 
Rating:
5.0

Customer did not leave a comment.

SOL M. 
Rating:
5.0

Absolutely no problems at all and had a very good experience!

Bailey O. 
Rating:
2.0

Had to pick up my auto transport an hour and half away. I booked my reservation a month in advanced. Totally unacceptable.

Daniel K. 
Rating:
4.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Edgar M. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
1.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
1.0

Charged a $25 cleaning fee after sweeping and cleaning it out. This whole experience was miserable. I will NEVER use UHaul again.

Jason H. 
Rating:
3.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

Clayton F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
2.0

The truck was dirty inside with dirt and leaves. I was charged for 2 utility dollies but only 1 on the truck.

Corey Z. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

SAM C. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

Rickey Y. 
No reviews have been submitted for this location.

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