The operator at Hardisty was great! A pretty sketchy area of town, but he was helpful and awesome! Unlike the jerk at Gore St! Who you guys should consider cutting off as a uhaul rep! If I spoke to my customers the way he spoke to me, and if I spoke about my company the way he spoke about you, I would out on my ass before I knew what hit me! Just FYI!!chris M.
Customer Reviews for Furniture Recycle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dan P.
The truck I picked up was dirty to the point that I wore glives the whole time I was in it. It was obvious it has not been cleaned in months. The cup holders had scum and rocks in them. The floors had dirt, gravel and other unknown stains. There was a huge Thermos, lighter and wrappers inside. My guess, someone is using this for personal reasons. If I was not desperate for a truck after my first rental went to shit I would have just walked away.Laurie M.
I would have preferred a higher Rental Rate and lower Milage Rate but am satisfied that I received my monies worth. I would rent another UHAUL in the future.LLOYDA C.
Customer did not leave a comment.DAVIDARTHUR H.
When I walked into the building the manager was wearing a mask that only covered his mouth and not his nose. During a worldwide pandemic they should not be allowed and I will not be using this service location anymore and I will also tell everyone I know that this happened and that they should not use this service location either.Bonnie K.
Customer did not leave a comment.JAIMINKUMAR P.
Customer did not leave a comment.John M.
Told us we could drop off at any location without any issues but did not tell us there would be a charge. If we knew this, we would have dropped off at the agreed location.CODY C.
Customer did not leave a comment.PAULA J.
The truck was covered in a thick layer of mud on the floor, and generally dirty.Ashlee T.
very happy with rental and serviceJOSEPH W.
Customer did not leave a comment.TEENA K.
Customer did not leave a comment.Sijo S.
It would be great to have humans there during scheduled business hours. We waited 10min, then banged on the door, before calling customer service for guidance. Tell customers that there won't be a human present if there won't be and give them proper simple instructions on how to do the self check in process. Update the website. Website was extremely slow. We sat there for 30min trying to let it loud, retrying after 2-3 min each time. We finally gave up and drove to wifi to try to help it, then had to drive back. Lubricate lock with temperature appropriate grease so they don't freeze up. We had a heck of a time warming it up to free the thing. Have a number on the door for immediate local assistance for after hours issues. Scrape off the snow if possible, especially on the truck identification number for customers who don't know where to find the number. Change the gps location of the front door so customers don't have to run down the road to the next building to be â€œlocatedâ€ at the â€œcorrectâ€ location. It took us 2 hrs to finally get the truck picked up and on the go. It was very frustrating.Lindsey B.
We had an awesome experience with the use of your 26 foot U-Haul truck. It was very clean and it was an overall good feeling to know that the truck was relatively new only 60,000 km on this truck, all around it was a good experience with absolutely no issues.EDITHLYNN B.
Customer did not leave a comment.MARKJOSEPH S.
Customer did not leave a comment.JOHNNYB M.
Be careful with the entrance door to the Hardisty St location. There is a metal strip on the door that busted my knuckle open and caused it to swell up right before my huge move.Alexei O.
Customer did not leave a comment.Panizza T.
Customer did not leave a comment.Elizabeth A.
Should not have been charged 20 dollars for after hours, especially when they close early on Saturday. I brought the trailer back just after 6 o'clock and i could have kept it until 1130 the next morning.Robert S.
Customer did not leave a comment.christina F.
One of the most challenging drop offs I have ever had. Offered help when backing up the trailer but was more of a hinderance then a help (I'm a truck driver by profession and appreciated the initial help but soon was more of a nuisance). It became more of a problem while I continued the drop off. Even though it said on my contract to drop off there they weren't wanting me to drop it off (made me feel like I was lying to them)Scott J.
There was broken glass on the inside of the U-Haul which while not their fault might have been good to check. The tire pressures were brutally low and the adjustment knob was so sticky he had to spray it with WD-40 and work it back and forth So it would tighten up on the ball. I would think these are things that should be inspected regularly BEFORE a customer picks up their rental unit.Ryan H.
Proprietor was friendly and helpful.Peter H.
Customer did not leave a comment.Tina S.
The staff at furniture recycle were very friendly and helpful.FRANKTAYLORANTHO M.
Customer did not leave a comment.DAVIDJ K.
TERRIFIC Customer ServiceROBERTE F.
Customer did not leave a comment.DANIELALEJANDRO P.
The guy at working at this location was great enforcement do the circumstances I feel like I stress him out. You can really help me with my situation as I had to drop off the U-Haul and go directly to the airport but he was nice. I was unable to pay in that moment because I had to leave and he kept saying I had to pay before I left which is kind of true but also not really cuz if I would have dropped it off overnight I would have to deal with the car right away so there is that. I do apologize to that died and I hope you didn't get in too much trouble or any since I was a very overbearing and took controlthat situation rather heavily. The problem I do have is with my bill. Not a huge fan of the "cleaning bill"of $2,000. That's a little vague for a large amount of money and I have no idea what it's for. Also I didn't realize that I had extra mileage or when that would incur as I didn't have any conversation with the staff member when renting it about the extra cost at mileage since I was dropping it off and it location at thunder Bay and thought that was included. If there was at your mileage he didn't mention anything about it that could be in the contract that I had but upon seeing it on my bill it was a surprise to me. So yeah the guy was nice but I dealt with but not a fan of how the bill was explained to me which it wasn't. Oh yeah one last thing. When I rented the vehicle I was told I had one month free storage upon my arrival in thunder Bay and I even called Aiden to thunder Bay and asked if there was storage and I was told yes. When I called a second , just to make sure as I was approaching my arrival, I was told that there wasn't storage. You can see my confusion comes in. So yeah not a huge fan of that whole thing FYI.Richard K.
The cost was not fair at all. They calculated without using distance and charged me twice and It was too expensiveAssefa J.
Your online website is not accurate as far as truck availability nor is it always accessible for pick up and drop off online. This part was very frustrating. I had asked for 12 blankets ahead and only 6 were available. Did give us a break on price though due to issues which was very kind.Randy M.
I had so many issues while trying to get my Uhaul and I even ended up not being able to get it. After I was on hold for a total of an hour and a half with 2 different phone calls, the girl didn't cancel my order and still charged me for a truck I didn't use. I will never use Uhaul again, the service I received was unprofessional and down right terrible.ashlee P.
Dolly was not in uhaul, then was told to go to multiple locations for one causing extra charges in mileage that was NOT needed...note on file to be disputed for extra UNNECESSARY KMSSheryl O.
The lock was a little hard to unlock as the door/lock lever was keeping the shackle from opening. other than that and probably my cell phone/thunder bay cell service, I had problems trying to pick up truck and dropping off via using the APP.Marc L.
Our experience with Uhaul wasn't great. On Easter day, we found out that the only way we could get our Uhaul and car tow was by smart phone. We didn't own one and it being a holiday in the middle of the pandemic we weren't able to locate one. This meant our driving 200 kilometers to get to a location where someone was willing to assist us. He was very accommodating and helpful. The most frustrating part is my wife called several times in advance of the move to make some changes and to ensure that the service would still be available. She was repeatedly told that Uhaul was an essential service and that everything was organized. At no time in any of these calls was she told about a smart phone. Due to these mix-ups we were late getting to our destination and had to rent the van an extra day. Another employee that was very accommodating was Susan Chura, she gave us a $50.00 refund and did her upmost to help us. But no at this point I wouldn't recommend your service because you never gave us advance notice about the smart phone.Jonathan L.
During drop-off, the app would not allow me to continue after taking a picture of the dashboard. I'm assuming it's because it's uploading the picture in the background without telling the user and the internet is terrible at that location. I would ask that you show a progress bar to the user while the photos are being processed. Further, it would help to set up free WiFi to allow the App to function correctly.Falko R.
Everything was great very nice staffTIM M.
Stop this half tank of fuel crap. It is a poor system that is a pain in the ass. So much easier to receive a unit with a full tank of fuel and return it in the same state.Dale M.
Customer did not leave a comment.Rod G.
Make sure your locations are confirming and preparing their reservations better. The first spot I had booked didn't set up my rental and I was left calling customer service multiple times to have a truck arranged at the time I was supposed to be using the vehicle. I had people scheduled to assist in my tasks, they had to wait for me to get settled and it was a big inconvenience all around. I will be reluctant to make U-Haul my first choice next time. Once I had the truck, however, it was fine. Everything went as planned. Thanks, AllanAllan P.
Customer did not leave a comment.Jillian V.
Truck fuel level should always be on fullCasey N.
great customer serviceLinda M.
Weekend rental and had to use 24/7 online check in which was an absolute nightmare. Did not work properly at all and had to talk to several customer service people to get the right one to fix the crazy problem. Horrible system. Will never rent from uhaul again.Robert B.
Engine light was on. 3/8 gas (less then half tank) and the sun visor was broken Checkin took 1.5 hours and checkout 30min+ Said he didn't know how to do so I could pay debit.Diana V.
Have better customer service ppl that explain things and speak English would be greatGraig W.
Customer did not leave a comment.Robyn R.
Very friendly and informative,pleasant staff,high recommend to my friends thanksGlenn K.
No to rent unsafe vehicles to anyone periodPaul L.
Customer did not leave a comment.Denis L.
Not a thing we were very pleased Thank youLinda M.
More Communication Between Pick-Up and Drop-Off Locations would be helpful as i have been having problems getting my deposit back.Tyler W.
Customer did not leave a comment.david M.
extremely isolated and disconserting at nightPaul S.
Customer did not leave a comment.Rob K.
Customer did not leave a comment.DWAYNE K.
Customer did not leave a comment.Jamie Z.
Customer did not leave a comment.J. Robert D.
Price on uhaul website should match local pricespaul F.
Customer did not leave a comment.lori P.
Customer did not leave a comment.bob B.
I actually left lot of extra gas in truck asked for if you can compensate on it , but no help at all from anyone. It's not my problem that fuel gauge is not working properly , where I lost my $40 in extra gas . Even though I told the person as well . On my way to Thunder Bay in between Dryden I tried to fill the tank it took me 3 times to fill it as fuel gauge was not working properly .angadvir M.
Customer did not leave a comment.Crystal L.
Please advise the locations to have the vehicles ready at time of pickup, which should include digging the vehicle out of the snow to reduce time and gas wasted on powering out of a snowbankOlena V.
A digital copy is the last mileage of the last driver documented not just hand written input. There was a mix up in the miles I went because the recorder /person had writing was thought to be a 8 and was actually a 6 so after sometime of possible disputes the guy figured a wired 8 might be a 6 switch made the miles accurate. I am honest but felt uncomfortable with not being able to prove the milessusan Z.
Although the truck was in perfect order, the moving blankets and dollies were nowhere to be found. Normally this would not be a problem but I was picking the truck up during off hours. Store not open means no blankets or dollies to facilitate the move of five appliances.Ian M.
Customer did not leave a comment.Don B.
Customer did not leave a comment.james B.
great service Thank you very muchKeith N.
Fab equipment. Always easy on, easy off. Tows like a champ. Please thank your Booking-rep who I spoke to on the phone. She was great! Even waited for me while I ran for my wallet. Would love to one day finish our conversation about cars ;)jason M.
The credit card was charged - not just â€˜held against' and the employee was very unhelpful when this happened and did not know how to rectify it and just told us we would have to pay againKasey E.
The service rep was to chatty about unessential things, made me feel like anything I asked was a strenuous request and could not answer any of my questions. It felt very second rate and a little unnerving as I was about to spend a good deal of money.Brandy D.
My equipment was not there - despite my paying for it. I had to drive to another dealer to get half the blankets I had already paid for. I ordered 4 dozen and only got 2 dozen. I should be reimbursed. There are other issues but I have already contacted the main number and left my comments. I am waiting for someone to call me back.Leslie Z.
Better signage as to where to drop the keys off. Very sketchy location.Maggie L.
It should go by days I brought the truck back a day early and didn't get any money back at all that doesnt seem rightMatthew B.
Rental blankets were dirty and covered in dog hairPhil C.
I had problems accessing the smartphone app (kept getting a "secure connection could not be located" or something like that - so I had to waiting until Furniture Recycling opened to get the truck. The young lady at the store was very helpful getting me confirmed and all set within a few minutes though. No problems with the truck - clean and ran well.Shawn U.
Customer did not leave a comment.Noel T.
Customer did not leave a comment.Ron D.
To improve the experience for the next customer is to not send them to the squire street location in Thunder Bay. The owner or worker or whoever he was was rude and disrespectful. No way to treat a customer/person. The furniture recycle staff were friendly, and apologetic of how rude the other guy was. A+ for them.Tyler B.
Located in commercial part of town. Not very inviting.Frank A.
Customer did not leave a comment.Martine G.
Customer did not leave a comment.Patrick C.
the truck i received was absolutely filthy. mud on the seats and what appeared to be concrete dust or a crushed lime stone in the back. if i wasn't in such a rush i would of refused that truckjames L.
Customer did not leave a comment.Lorrie W.
Customer did not leave a comment.Michael B.
Great service. Needed to rent a truck with only an hour notice & they were VERY helpful & accommodating. Truck in good condition and terms of rental clearly explained. Excellence experience, thank you!!NICOLE S.
staff at furniture recycle were very helpful...thank-you Jenna.scott C.
Thank you again Uhaul for the excellent treatment I received.Tom N.
Customer did not leave a comment.Scott V.
Customer did not leave a comment.Brody R.
Customer did not leave a comment.Ron M.
I was very upset I had booked my uhaul a month before even longer I think I had got a call for thirty percent of and long and behold if I had not called back to check my reservation was not there lost I ended up paying way more I am upset utterwise normally I got good stuff to say about uhaul as you see I rent uhaul a lot cause I do move jobs for people I hope maybe on my next move I might get a complimentary discount cause of all the hassle I have went true on this time enways besides that uhaul is good I just hope there might be away for me to get a big discount on my next move thanks please fell free to call me 807 6332685BURKLEY B.
The young lady who looked after us at this location (I believe her name was Courtney) was very courteous and helpful. Had a positive attitude. Thanks MichaelMichael B.
Customer did not leave a comment.Rohan M.
Customer did not leave a comment.Henry D.
Great service with a warm smile!!! Would recommend to allRob D.