Customer Reviews for Griffs Cycle Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Griffs Cycle Shop

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NEIL H.
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The drop off point was closed and so it is hard to answer the question about the location being clean and inviting. We did happen to get there as someone was leaving and he was very polite and helpful in telling us where to leave the trailer.

Yvette F.
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Kevin P.
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Charles B.
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Michael S.
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dean C.
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All was good.

CLAY G.
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LINDA P.
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All good as is..

Stuart W.
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Billy F.
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Dennis H.
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Steven D.
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The truck did not have gas, empty. Was worried about making it to a gas station. This seems to be the new norm during Covid.

Patricio A.
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Wes M.
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Reed M.
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Judy H.
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DONNA B.
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HENRY C.
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Took care of me I forgot my contract and the handled everything Well done Also had mask on extra gold star

Brent H.
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David M.
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Robert B.
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Love Uhaul

Kristi E.
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No improvement needed. Process was smooth and easy!!

Gregory B.
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Stephanie K.
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No need for improvement-it was all good. Griff was very pleasant and helpful!

James I.
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Charles A.
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The manager at this facility was AMAZING. So frieldnt and professional. The equipment was immaculent. I have rented a lot of UHauls in my life and I gotta say this equipment was spotless. The interior was very clean and even the windows were clean. I am so impressed with this management.

Jeffrey M.
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n/a

DARRYL Y.
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Great service, cool dog.

Glen W.
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DAVID G.
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Me being friendly

CHEYENNE C.
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pamela V.
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Griff was awesome! I would highly recommend this U-Haul location to anyone!

Stephen V.
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robert L.
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Kevin J.
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John M.
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Excellent Service

larry S.
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The owner, Griff, is fantastic. He's helpful and friendly. I've rented from him on two occasions without any issue.

william D.
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Drop off went very well. Professional and I have no complaints there. would recommend this location to a friend.

WENDY P.
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Gentleman working there was rude and not cooperative whatsoever. Made for the worst experience ever

Karen O.
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Griff is a wonderful person and a professional business man.

Robert K.
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Customer did not leave a comment.

ALBERT B.
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More selection non-enclosed trailers.

frank E.
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Gary S.
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Great Service!!

scott M.
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Very good service no improvement needed

Keith M.
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Marcy S.
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Edward B.
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Everything is OK.

Stacy W.
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We were so lucky Griff was there at a time they were closed. He assisted us happily and quickly. Great place!

JIMMY L.
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Easy reservation and helpful folks. Trailer was great.

David G.
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Alferd B.
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Aaron V.
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This dropoff location was a joke. It is 20 miles from my house. There was a dropoff location 4 miles from my house. Also, this location was closed. That is OK except the gate was locked so I had to park the van outside the gate, right next to a busy highway. And the closer dropoff location was open and well off the main street. I am extremely angry about this and will avoid using any U-Haul services again.

Tamara L.
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John M.
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STEPHEN H.
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Ricky R.
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Sheila M.
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Griff went the extra mile to help us hook up our car trailer. He was also very helpful and courteous with our truck Rental and moving supply needs. Very nice guy! ????

BILL R.
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cecilia A.
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Grif helped me attach the trailer since my husband couldn't get off work. Process to renting was easy. Grif thank you.

Cyndi S.
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Have smaller trucks and vans at this location. I was very pleased with everything. Very professional and frindly.

Steve O.
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This was not my original drop off location. It was supposed to be the initial pick up location. It was better than what Uhaul tried to schedule in San Antonio which was an hour away from me. The inconvenience that Uhaul put us through was not an experience that I would repeat.

Terry M.
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Griff's if the best!! I was having problems with my blinkers and Griff let me temporarily hook-up to a trailer to see if the problem was the adaptor, wire, or my car. It was my car and Griff recommended I check and replace the fuse, which solved the problem Thanks Griff!!

Monica O.
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william M.
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ronald G.
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ronald G.
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martha G.
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Elizabeth D.
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DUSTY R.
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Jorge A.
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charles F.
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Edwin M.
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This a great location, Mr. Griff was very pleasant and professional. Thank you

steven E.
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The reservation agent on the phone was very friendly and helpful, as was the attendant at the location I picked up and dropped off from.

montie R.
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nothing, excellent service

Michael D.
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Customer did not leave a comment.

PETER L.
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Richard M.
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Christy R.
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Griff was very helpful and friendly.

Nick C.
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Easy and quick pickup local.

LARRY M.
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Great and friendly service.

Jacob K.
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Customer did not leave a comment.

James B.
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Not very personable.

alex B.
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Customer did not leave a comment.

David W.
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The location I use (Griffs motorcycle repair) is a great place to use. Griff will help you the whole way through, I would recommend this location to anyone, Awesome service

rita K.
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The guy there is nice, and when he's there he does a fine job. But when I went to drop off the trailer on Monday at 1:30pm (posted hours are 9am-5pm), the place was closed and no answer on the phone. The location has a gate at the road, which was closed and locked. I've been told by the employee in the past that it's not safe to drop off a trailer or vehicle outside the gate when it's closed, and I understand that because it's a fast FM road and an isolated location. I had to travel an extra 30 minutes to the New Braunfels location to drop off this trailer, which stole almost an hour from my already busy day. This location needs a serious checkup to determine the problem with staffing. On a different note: I also had to call U-Haul to get approval for a drop off location change, and the first girl on the customer service line transferred me to mapping, and I think she did it wrong because all I got was silence for 10 minutes until I finally hung up and redialed. When I finally spoke with someone in mapping, they at first wanted to charge me for a change in drop off location, but I explained about the closed gate at Griffs Cycle Shop and after that they were helpful.

HELEN D.
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The return U-Haul in Galveston is heard to find. You need to send directions. GPS doesn't work.

Kenneth R.
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Griff was very helpful in helping park the trailer in a difficult location.

Ashley K.
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Customer did not leave a comment.

John J.
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The ratchet mechanism could have used some lubricating oil on them occasionally as they were hard to use.

David S.
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Nothing more....positive experience

ROBERT W.
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Customer did not leave a comment.

Steve L.
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David S.
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Easy in and out access

Steve W.
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the most unclean place I've ever seen. rude worker and was a wise ass to me. will never use u-haul again.

Jerry L.
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Customer did not leave a comment.

Raymond V.
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Charles K.
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Elijah B.
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They were closed on a day they should have been open. I will admit that it was Labor Day weekend though, so I have nothing bad to say about them.

T J F.
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Easy pick up and drop off. Drop off on this lot just a bit tricky for an inexperienced trailer-backer like me.

No reviews have been submitted for this location.

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