Customer Reviews for Griffs Cycle Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Griffs Cycle Shop

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Tamara L. on

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John M. on

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STEPHEN H. on

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Ricky R. on

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Sheila M. on

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Griff went the extra mile to help us hook up our car trailer. He was also very helpful and courteous with our truck Rental and moving supply needs. Very nice guy! ????

BILL R. on

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cecilia a. on

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Grif helped me attach the trailer since my husband couldn't get off work. Process to renting was easy. Grif thank you.

Cyndi S. on

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Have smaller trucks and vans at this location. I was very pleased with everything. Very professional and frindly.

Steve O. on

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This was not my original drop off location. It was supposed to be the initial pick up location. It was better than what Uhaul tried to schedule in San Antonio which was an hour away from me. The inconvenience that Uhaul put us through was not an experience that I would repeat.

Terry M. on

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Griff's if the best!! I was having problems with my blinkers and Griff let me temporarily hook-up to a trailer to see if the problem was the adaptor, wire, or my car. It was my car and Griff recommended I check and replace the fuse, which solved the problem Thanks Griff!!

Monica O. on

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william m. on

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ronald g. on

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ronald g. on

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martha g. on

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Elizabeth D. on

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DUSTY R. on

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Jorge A. on

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charles F. on

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Edwin M. on

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This a great location, Mr. Griff was very pleasant and professional. Thank you

steven e. on

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The reservation agent on the phone was very friendly and helpful, as was the attendant at the location I picked up and dropped off from.

montie r. on

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nothing, excellent service

Michael D. on

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PETER L. on

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Richard M. on

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Christy R. on

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Griff was very helpful and friendly.

Nick C. on

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Easy and quick pickup local.

LARRY M. on

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Great and friendly service.

Jacob K. on

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James B. on

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Not very personable.

alex b. on

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David W. on

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The location I use (Griffs motorcycle repair) is a great place to use. Griff will help you the whole way through, I would recommend this location to anyone, Awesome service

rita k. on

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The guy there is nice, and when he's there he does a fine job. But when I went to drop off the trailer on Monday at 1:30pm (posted hours are 9am-5pm), the place was closed and no answer on the phone. The location has a gate at the road, which was closed and locked. I've been told by the employee in the past that it's not safe to drop off a trailer or vehicle outside the gate when it's closed, and I understand that because it's a fast FM road and an isolated location. I had to travel an extra 30 minutes to the New Braunfels location to drop off this trailer, which stole almost an hour from my already busy day. This location needs a serious checkup to determine the problem with staffing. On a different note: I also had to call U-Haul to get approval for a drop off location change, and the first girl on the customer service line transferred me to mapping, and I think she did it wrong because all I got was silence for 10 minutes until I finally hung up and redialed. When I finally spoke with someone in mapping, they at first wanted to charge me for a change in drop off location, but I explained about the closed gate at Griffs Cycle Shop and after that they were helpful.

HELEN D. on

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The return U-Haul in Galveston is heard to find. You need to send directions. GPS doesn’t work.

Kenneth R. on

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Griff was very helpful in helping park the trailer in a difficult location.

Ashley K. on

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John J. on

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The ratchet mechanism could have used some lubricating oil on them occasionally as they were hard to use.

David S. on

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Nothing more....positive experience

ROBERT W. on

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Steve L. on

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David S. on

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Easy in and out access

Steve W. on

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the most unclean place I've ever seen. rude worker and was a wise ass to me. will never use u-haul again.

Jerry L. on

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Raymond V. on

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Charles K. on

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Elijah B. on

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They were closed on a day they should have been open. I will admit that it was Labor Day weekend though, so I have nothing bad to say about them.

T J F. on

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Easy pick up and drop off. Drop off on this lot just a bit tricky for an inexperienced trailer-backer like me.

James C. on

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Company assigned a return location farther away than the most convenient one. You should do the equipment shuffle, not me.

John E. on

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mark k. on

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Marttin T. on

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Dropped trailer off in an unsecured location since office was not open on Sunday. Drop location was adjacent to a highway, which would have made pulling up and taking the trailer easy if someone wanted/intended to steal one. I found this out after I was offered (and declined) the insurance. Had I known before hand, I would had taken the insurance. Mentioned my apprehension to the proprietor after I thought about it and returned to rental center to see if there was another option, but was not offered to re-write contract with insurance.

Paul M. on

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Michael R. on

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The Rental agent almost let me drive off with no oil in the truck.(oil light on) the fuel was below what was on contract and mileage was 1 mile more than contract. The worst part was my account was charged $99.72 instead of what my receipt states $78.78. Unfortunately, this caused an overdraft in my account and an added bank fee of $24. This may not sound like a lot of money, but for a single income family, $40 loss hurts. I called the Uhaul location to try and get resolution and left a message, however no one has called back. Hopefully you can help get my money back that was stolen by Uhaul.

Kim D. on

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Jenny S. on

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olga d. on

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Griff was a great person to deal with. I’ve used his u-haul company before and will continue if the occasion arises.

Randy H. on

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Linda F. on

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Albert N. on

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Heather S. on

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Griff was awesome to work with and I highly recommend him!

Darrel Q. on

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Wipers are in need of replacement . Personnel EXTREMELY courteous, helpful and pleasant.

Allen B. on

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Thomas S. on

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Monty B. on

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Stephen H. on

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belinda C. on

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My experience was very well mannered. The website was very user friendly. I also called for some assistance with the size trailer I needed and the customer service rep. was very helpful.

michael b. on

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Sandra P. on

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Terry M. on

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Sarah M. on

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Extremely nice

Mark C. on

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Great customer service.friendly, professional. I would use this location again.

Fred M. on

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Eric D. on

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Claudia S. on

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Fred M. on

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John H. on

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Bonny k. on

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Patrick H. on

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The location was closed on Sunday. Left the equipment outside the gate.

DAVID M. on

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Robert D. on

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Location was closed during "normal" business hours.

Steven T. on

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Dropped off at 8 am. Convenient location for me

KEITH S. on

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Kenneth G. on

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No after hours. Inside store is full of motorcycle parts. Working garage. Owner was very knowledgeable.

Reed M. on

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SHEREE G. on

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Gregory G. on

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Gary H. on

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Daniel V. on

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Clay G. on

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RICHARD J. on

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Eric N. on

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james g. on

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Mark W. on

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Griff was very accommodating couldn't have been a smoother experience.

Steve W. on

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Had to pull the trailer across a railroad tie curb to get it out of its parking spot. Not really a problem but could be better. With hilly terrain, I realize level parking is hard to come by. The owner is very helpful at this location. Will definitely get my trailers from there in the future.

joann s. on

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Shane H. on

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Matt R. on

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walter a. on

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Friendly, courteous and courteous personnel.

Keith O. on

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Jahne B. on

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