Customer Reviews for Hammertime Auctions
(U-Haul Neighborhood Dealer)

1608 reviews

5634 E Highland Rd   Howell, MI 48843

(517) 376-4053

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 6/16/2021: 1:00 pm - 5:00 pm

Services at this Location:

Contact Us

(517) 376-4053

5634 E Highland Rd
Howell, MI 48843

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 6/16/2021: 1:00 pm - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super easy to drop off.

Alex F. 
Rating:
5.0

Jerry was very welcoming and willing to accommodate my situation. Very nice professional gentleman. Would use his facility in a heartbeat John S

JOHNANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN MICHEAL J. 
Rating:
5.0

Not a fan of the reserving a truck through cellphone. it asked to scan a bar code. The bar code was located somewhere on the side of the building. which i only learned of this location when i had to wait an extra half hour for an employee to arrive. Plus i had to scan my drivers license front and back. This too was not in the instructions.

DALE DARWIN L. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

RALPH LEROY S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

MARY JOAN N. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Ramesh I. 
Rating:
5.0

Customer did not leave a comment.

FRANK JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE MICHAEL D. 
Rating:
5.0

Great service!

Scott A. 
Rating:
4.0

Had nothing to do with the pick up location. I reserved a U-Haul 6 weeks prior and no units were available on my pick up date. Not sure why we reserve if our reservation is not honored.

MARK ANDREW M. 
Rating:
5.0

Friendly, knowledgeable and efficient – Thank you for helping me with my moving needs!

MICHAEL JOSEPH W. 
Rating:
5.0

The truck was a really rough/bumpy ride- empty or full, on highways and city streets. Not just a little bit, I mean it was literally never smooth, and pretty uncomfortable. Also, UHaul corporate gave us an extra day (pick-up location troubles), but somehow it had disappeared when we dropped the truck off. Have to assume it was something they did when we picked the truck up. But it got fixed on the “drop-off” end, so it ended up being resolved after several phone calls and e-mails.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT KENNETH N. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WALTER G. 
Rating:
5.0

Staff was great, very easy drop off after hours.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

MARK ANTHONY D. 
Rating:
5.0

Excellent customer service. Friendly, helpful, gracious. Excellent equipment.

Rory C. 
Rating:
4.0

Thanks for the convenience of being able to reserve online and do mobile pickup and drop off!

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG MARTIN S. 
Rating:
5.0

The owner is awesome, quick and knows his stuff! I love the guy!

BRUCE MICHAEL E. 
Rating:
4.0

Everything was perfect, great service and location

JOHN RILEY W. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY JUNE V. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Marklaren M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Love renting from here. Owner was awesome. Pay him more

DALE ANTHONY B. 
Rating:
3.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

The customer service agent (Jerry) was very helpful and professional. I will be highly recommending this location to friends and family .

TODD FRANCIS G. 
Rating:
5.0

Jerry was very helpful. Everything was great.

GORDON ARNOLD G. 
Rating:
4.0

Customer did not leave a comment.

LATASHA LYNN A. 
Rating:
5.0

Extremely helpful as always

MARCUSJAY C. 
Rating:
5.0

Super friendly staff enjoyed a little conversation with them, extremely helpful.

PAUL MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS PAUL H. 
Rating:
5.0

They were very helpful, I needed to extend my rental to finish the move however the truck was already reserved. They found me a comparable truck and got me on way.

GLENNEDGAR G. 
Rating:
5.0

Customer did not leave a comment.

RALPH LEROY S. 
Rating:
5.0

All agents at this site were super friendly and helpful! They understood my situation and assured me I was in good hands (unlike Allstate). Even when I was running behind, they called to check in and make sure everything was ok. Absolutely recommend using this site - this is the second time I used this facility and both experiences were great!

Jefferey A. 
Rating:
4.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

STACEY MARIA D. 
Rating:
5.0

Every thing was great except the wiper blades on this unit need to be replaced torn and hanging on the right hand side. In the northern climate with snow and salt wipers and blades are high on the safety list .

LEONARD LEE C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJOSEPH B. 
Rating:
5.0

Unfortunately we live in a snowy area, you just need to make sure the equipment is shoveled or swept out!

MARK EDWARD E. 
Rating:
5.0

Friendly staff always willing to help!

JAMES EDWIN G. 
Rating:
3.0

The mobile check in would not work. First it claimed we were not at the correct GPS location. So it told us to scan a code by the propane which we were unable to locate. Location was open so went in and they also couldn't get us checked in. It kept saying waiting for approval. Drivers license pictures and self picture wouldn't upload. Eventually the person at the location just overrode everything. We were there for 35 minutes for something that should've taken a few minutes. Very frustrating. The location itself was fine, the mobile app was awful.

Aaron C. 
Rating:
4.0

I wasn't sure why my pickup point was changed for my rental. Luckily the new one was still convenient for me but it did cost me extra mileage.

Douglas P. 
Rating:
5.0

Jerry is Great.

RAYMOND NASSER N. 
Rating:
3.0

Customer did not leave a comment.

STEVEN RONALD W. 
Rating:
5.0

Customer did not leave a comment.

SHARON KAY E. 
Rating:
5.0

Nothing, efficient operation and staff

MICHAEL ANTHONY M. 
Rating:
5.0

Great customer service! Thanks

DANIEL MICHAEL E. 
Rating:
5.0

Awesome job by the team at Hammertime Auction Howell on M59. Fast, friendly great customer service. Thanks guys!

DANIEL MICHAEL E. 
Rating:
5.0

N/A great experience as always. The owner (I think his babe is Jerry) is always the there working and is a good guy. Rented from here a few times and it always goes well.

Karlmartin S. 
Rating:
5.0

Always a great experience

STEVEN MARC B. 
Rating:
5.0

Friendly staff!

JAMES EDWIN G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN LEE C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

ANNE RUTH-MARIE P. 
Rating:
5.0

I did a great one way rental from Michigan. The 6x12's roof leaked everywhere. A lot of my stuff was absolutely soaked and ruined. The water came through the back door and from multiple holes in the roof. Terrible trailer. It did rain a little on the way down. But you would think a my least something would be dry. I might as well have rented an open haul trailer. Next time I will look for options other than uhaul. Or maybe it should be called “U aware wet”. Plan to find other things over the next two trips. What a mess. This is not Hammertimes fault!!!

BRIAN PATRICK G. 
Rating:
4.0

The website made it seem as though i would be charged twice for the truck. I payed with the extimated mileage when i picked up the truck and when i was dropping the truck off the site made it seem like i was going to get charged the entire thing again plus the overages. Maybe put something toward the bottom showing how much has already been payed subtract the 2 and show what the difference is.

travis B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS WALTER S. 
Rating:
5.0

Customer did not leave a comment.

RONALD GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS CRAIG V. 
Rating:
5.0

Brand new tow dolly. Great staff Jerry was very helpful.

DALE ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
4.0

Very helpful

ROBERT JAMES E. 
Rating:
5.0

Customer did not leave a comment.

KARL HERMAN P. 
Rating:
4.0

Hope to get credit as my daughter is military and this load went to her. These trailers need a jack, too heavy to move.

NANCY ANNETTE T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ARTHUR W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN ANDREW Y. 
Rating:
5.0

Customer did not leave a comment.

BARRY MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

CATHY ANNE H. 
Rating:
5.0

Great service!

WALTER FRANK D. 
Rating:
5.0

Customer did not leave a comment.

BRANDI MARIE A. 
Rating:
2.0

People of contact lazy and rude

Paulo C. 
Rating:
5.0

Great customer care. Jerry is a great guy to work with!!

WALTER FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Frederick F. 
Rating:
5.0

I've rented a trailer multiple times here and every time they take care of me. It's hard to find good customer service and thankfully you can find it here.

Andrea S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JOSEPH B. 
Rating:
1.0

Awful experience overall. Had to wait in parking lot 1-1/2 hours to pick up truck. Had to wait on hold over an hour. Apparently there was a glitch in the system, which prevented us from being able to check in. Very frustrating when you have 15 people lined up to help you move

John G. 
Rating:
5.0

Customer did not leave a comment.

NANCYANN W. 
Rating:
5.0

Customer did not leave a comment.

JOHN STANLEY F. 
Rating:
5.0

Very good customer service. No improvement required.

RENEFRANK C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE ALAN D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN VINCENT S. 
Rating:
4.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

PETERAUGUST S. 
Rating:
4.0

U-Haul provided a much needed lifeline after Budget screwed us by overbooking. Thank you!

JOHN ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL RALPH M. 
No reviews have been submitted for this location.

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