Customer Reviews for Hasty Market #40
(U-Haul Neighborhood Dealer)

663 reviews

1896 Prince of Wales Dr #2   Ottawa, ON K2C3W9

(613) 317-1859

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(613) 317-1859

1896 Prince of Wales Dr #2
Ottawa, ON K2C3W9

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

It was an easy, smooth experience. Thank you.

Barry L. 
Rating:
3.0

- issues with gas refill - vehicle tank was at 3/4 full when picked up - when returned the vehicle was filled to full (look at the "contract") - this involved an extra payment of ~$66CA Don;t believe I will be doing this again

kim M. 
Rating:
5.0

Thank you!

sophie D. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
2.0

Worst customers service

Gang T. 
Rating:
5.0

There was some dirt in the back of the truck when we first picked it up and some left over plastic sheet- we ended up using the plastic so no big deal. Very easy pickup and drop off, good experience

Albert W. 
Rating:
5.0

Great service and van at an amazing price, thanks!!

Jennifer H. 
Rating:
1.0

I had a horrible experience. I almost wasn't able to move because of it. I might never use uhaul again honestly.

Francis C. 
Rating:
2.0

GOOD MORNING, THE BACK OF THE TRUCK AND CAB WERE BOTH VERY DIRTY. I UNDERSTAND THAT WITH COVID VEHICLES ARE NOT BEING CHECK BY VENDORS, HOWEVER, THE PREVIOUS RENTERS SHOULD HAVE TAKEN CARE OF THIS RENTAL, AND NOT LEFT IT IN SUCH A SHIT PIT. I HAD TO CLEAN THE BACK OF THE TRUCK BEFORE USING.LOADING, AND LEFT IT IN WAY BETTER CONDITIONS THEN WHEN I PICKED UP THE RENTAL. THANK YOU

KYLE R. 
Rating:
5.0

Great service!

joe F. 
Rating:
5.0

Great service provided by Muhammad.

.. I. 
Rating:
5.0

Floor of vehicle could be a bit cleaner, but not a major issue.

Minhtri T. 
Rating:
5.0

Customer did not leave a comment.

Ian K. 
Rating:
5.0

Nothing to add. I'm always pleased with the service. I was late 40 mintues in returning my van last trip and they were very accommodating.

John F. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

This location is amazing! Customer service is top tier and the van was very clean and drove very smoothly. The man working was extremely courteous and gave me some extra tips to help me move. Always coming back here!!

Muhammad R. 
Rating:
3.0

I would recommend this location to a friend in the sense that it's conveniently located. That being said, I've rented trucks from there on three occasions. The first time, one of the windshields wipers have a defective blade and was not working as it should (it was raining). Recently, I rented a truck a few days after a freezing rain event. The truck had not been de-iced and it took me half an hour just to clear the windshield. The interior of the truck was filthy (water bottles, a glove and food crumbs left in the cab). When starting the engine a low tire pressure came on, and it was still there 3 days later when I rented the same truck again, which was still as filthy.

PIERRE L. 
Rating:
2.0

Booked a 15 footer 3 weeks ago for a move on Friday feb 18. Had to pick up the truck early at 7:30am. I get to the location and they don't not have my truck for me. No notification beforehand. They offer me a 10 footer, no additional discount for the inconvenience. Took me 40 minutes to clean the truck because of the excessive ice on the windows and windshield. Staff offered poor explanation as to why my reserved truck wasn't available for me. Hoping somebody from U-Haul can contact me to offer compensation. Ended up having to pay more for mileage and gas because more trips had to be made.

Josh H. 
Rating:
5.0

Amazing location, customer service was excellent and truck was very clean and maintained very very well. Will definitely be coming here for all my moving needs!

Muhammad R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Mohamed was terrific. Very efficient and personable. Represents your company well.

Rebecca V. 
Rating:
4.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

The representative was very courteous towards me

Jude S. 
Rating:
5.0

Nice experience

Barry T. 
Rating:
5.0

I'm so happy and greatful to your service that you accommodate my last minute request of extending my booking Thank you

Roshini S. 
Rating:
2.0

Subpar customer service standards

Carly A. 
Rating:
4.0

Customer did not leave a comment.

Erica T. 
Rating:
4.0

I experienced double booking at the same time on which I booked and the only vehicle present there was handed over to the customer who booked earlier then me. Otherwise, the service was good and very friendly people on the front desk.

Muhammad N. 
Rating:
2.0

Customer did not leave a comment.

Catherine P. 
Rating:
5.0

Customer did not leave a comment.

Bankole L. 
Rating:
5.0

Customer did not leave a comment.

dev B. 
Rating:
4.0

This was one of the smoothest transactions regarding rental cars. Quick in and out

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Adam I. 
Rating:
4.0

I had a hell of a time logging into my account. I couldn't remember my password and when I tried to get a reset code sent, it did not come. This meant I had to go through telephone assistance, which eventually sorted the problem and I was able to get my truck, but only after waiiting for 1/2 hour on the phone. btw, a couple of hours later, several reset codes came through. I don't if that is your system / server issue or mine, but I have not had a problem with similar resets being sent from other companies. The gentleman running the location was very courteous.

Glen F. 
Rating:
5.0

Very conveniently located and nice people to deal with. Proper truck was available when booked. Reasonable cost.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Ahmed E. 
Rating:
3.0

There were soaked woolen blankets in the back box all frozen and moldy. The trucks do not have a metric system (height, distance traveled, and speed) which is impractical for the normal world.

Frédéric B. 
Rating:
5.0

Amazing service. Recommend this location 1000%

Anwar A. 
Rating:
5.0

Everything was 100% Great service great location!

joe M. 
Rating:
3.0

I have a complaint in and waiting for a manager to call. The truck had damage to the roof and so rain was pouring inside of the truck for the duration of our move. Our things got soaked and we are not happy.

Jocelyn B. 
Rating:
4.0

Reserved a cargo van online but when I went to the pick up location, no vans were available. I was able to rent a cube van at the same price. A little disappointing.

Kimberley P. 
Rating:
5.0

professional service

Silviu G. 
Rating:
5.0

Customer did not leave a comment.

Yixiong R. 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Very good experience

David J. 
Rating:
4.0

Customer did not leave a comment.

Leomar D. 
Rating:
5.0

Customer did not leave a comment.

SLIM B. 
Rating:
5.0

The UHAUL I initially booked was at a different location and 40 minutes after the initial renting time was still not at the location. The location was closed so we could not receive any information or updates about the rental - I understand that other people not returning the rental on time happens and I do not blame UHAUL for that. HOWEVER, we called the UHAUL help line to get assistance and were given the location of another UHAUL store (this one) where a truck would be reserved for us. Upon arriving and explaining the situation to the worker he said that he could not give out the truck because it was already reserved - he contacted the UHAUL help line twice to explain the situation to someone, but on both times after waiting 15+ minutes was not able to reach anyone and the worker at this store decided to take control of the situation UHAUL however did a HORRIFIC job - the employee at the store said dealing with UHAUL is a nightmare and I understand what he means, you really need to implement an "Agent" phone line so that places who rent the trucks can more quickly be on contact with someone from UHAUL In short, I incurred additional moving costs because of UHAULs lack of organization and communication. This location and its workers were truly great, and I cannot thank them enough - I will not rent UHAULs again until significant changes are made.

David Z. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Nothing! The experience was great!

Heather W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

N/A

geza M. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

Huguette L. 
Rating:
5.0

Customer did not leave a comment.

Anisa Y. 
Rating:
5.0

Customer did not leave a comment.

sylvain V. 
Rating:
3.0

Customer did not leave a comment.

NAEL Y. 
Rating:
2.0

The van was full of loose newspapers in the back cargo area on the floor. Realized at the end of day that the papers were covering what looked like a grease spill. I am hoping it has not damaged my belongings.

Lisa T. 
Rating:
1.0

I did not get the dollies i payed for. I let them know and they charged me any way. I would like a refund

Michael E. 
Rating:
1.0

I did not get the dolly

Mohamad H. 
Rating:
5.0

Customer did not leave a comment.

odette R. 
Rating:
5.0

Customer did not leave a comment.

Pornchai P. 
Rating:
4.0

Customer did not leave a comment.

janice K. 
Rating:
5.0

I had an issue with a charge mistakenly applied to the my bill. It was promptly fixed with no hassle. I was pleased with the response and outcome/

Ken S. 
Rating:
4.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

Will be better to have rear mirror

hongyang L. 
Rating:
5.0

The customer service was great!

Denis G. 
Rating:
3.0

It kinda had weird smell.

Raj S. 
Rating:
1.0

Customer did not leave a comment.

Aleksandar J. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

The people were friendly. Pick up and drop off was easy! The truck was awesome and the price was great. Thanks!

ERIN B. 
Rating:
5.0

People at the counter were friendly. Everything went well.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Dizal B. 
Rating:
5.0

The van wasn't very clean inside. With covid precautions elsewhere, I was a bit surprised.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Julyann M. 
Rating:
5.0

Customer did not leave a comment.

Michel F. 
Rating:
5.0

Everything went smoothly. Can't think of any improvement. Price was good. Thank you

Peter P. 
Rating:
4.0

It was good.

MARK N. 
Rating:
5.0

I think 59 cents per kilometre is too high but otherwise it's a decent service.

Clifford M. 
Rating:
4.0

Service was great, efficient & quick, no issues at all, would definitely recommend!

janice K. 
Rating:
5.0

Before I discuss our issue, we would like to let you know that we do not blame the small franchise with whom we picked up the truck. Ultimately, we were very happy with their honest service and would not want any punitive measures taken against them. We believe the issue lies with your very quick "turn around" policy. We picked up our van a few minutes after the booking time. I am assuming it had been returned shortly before that. We were told there were a few problems. It was very dusty, and definitely not sanitized. There were paint chips and splotches in the cab and the back. We looked past the esthetics, but were concerned that the previous renters had apparently changed a tire late at night. They left a flashlight, bag of bolts, and loose screws in the back. They left the tire they had changed in the moving space with a jack and rods which kept moving around when we drove. The now absent spare tire "hook" underneath the vehicle was dangling. Concerned for our safety on the road, with a tire changed by strangers was stressful, but we had to keep our schedule. Thankfully, an apartment superintendent was able to check the tires and reassure us of our safety. I have pictures of the state the van was in when it was given to us. Despite all this, we had a smooth move and the pricing was fair. I do feel that good faith compensation is something that is required. I have highly recommended U haul to others, but would be hesitant to do so if this matter is not resolved fairly.

Marie H. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Not keep customer waiting for other customers

Dominic C. 
Rating:
5.0

Customer did not leave a comment.

Angelo D. 
Rating:
3.0

Customer did not leave a comment.

Dominic C. 
Rating:
5.0

Customer did not leave a comment.

Alain A. 
Rating:
5.0

Customer did not leave a comment.

Mauro M. 
Rating:
3.0

There was a problem with the sliding door of the truck. The latch was very difficult to open and close and the door needed to be kept open manually. When the person inside of the Hasty Market told me about that, his recommendation was just to cancel the order if I didn't feel comfortable using the truck. This answer did not feel appropriate considering that I am booking this truck for a specific reason, which is to move. You are not just able to "cancel" a moving van when you are relocating. Luckily, the truck was still drivable and we did not run into any issues, but I do feel as though if the truck is not returned in optimal condition, there should be a way to replace it at the moment of arrival.

Keegan Michael L. 
Rating:
5.0

I am completely satisfied with my rental experience. The staff was courteous and efficient. The truck was clean, relatively new and drove very well. All went according to plan. I highly recommend UHaul and this rental location.

Gilles D. 
Rating:
3.0

There is no cleaning access on-site. The back of the van had wood and soaking we moving blankets on the floor.

Roy L. 
Rating:
5.0

Good: - no issues with the reservation - ready to go - gas was completely full - no surprise charges - quick processing Suggestions: - More prominent advertising to indicate location of office

ken S. 
Rating:
5.0

Customer did not leave a comment.

Zavienne K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Nothing, Everything is good.

henok S. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
4.0

I was supposed to use the app, but there was no way to use it. The keys were taken from representative. The website was somewhat messy - could not find any information about the "GO" (to follow through the app).

Roger S. 
No reviews have been submitted for this location.

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